Communication and Social Styles

Improving communication with colleagues and clients

Why is good communication important?

Clearer Discussions

Less Misunderstanding

Better Relationships

SENDING RECEIVINGAND

MESSAGES

Sender Sends Message Verbal Communication Non-verbal

Communication Appropriate Responses

to Questions Active Listening

Receiver Interprets Message Evaluates Body

Language Asks Questions to

Clarify Mirrors Back the

Thought Active Listening

Elements of Active Communication

Verbal

Non-verbal

Para-language

Percentage of meaning from each?7%

38%55%

Verbals Non-verbals Para-language

Listening Behaviors

Bad Behaviors Inattentive Disrespectful Using Phone/Computer

Good Behaviors Attentive Make Eye Contact Ask Questions for Clarification

Negative Body Language

What Is YOUR Social Style?

Friendly?

Fierce?

Social Styles

Driving

Expressive

Amiable

Analytical

COMMUNICATION STYLES

Driving Style Highly Assertive Focuses on Facts and Data Action Oriented

Expressive Style Highly Assertive and Action Oriented Energetic; Focuses on People Highly Flexible/Spontaneous

Amiable Style Thinks Carefully Before Acting Develops Cooperative Relationships Prefers Reasonable, Well-paced Job Demands

Analytical Style Thinks Carefully Before Acting Emotively Controlled Not Highly Assertive