COMMUNICATION & SOCIAL STYLESAdministrative Professional Series

COM

MU

NICA

TION

Necessary tool for understanding

It is a social function Two-way process Tries to accomplish four basic

things

COMMUNICATIONS FOUR BASIC GOALS

To be understood To understand

COMMUNICATIONS FOUR BASIC GOALS

To be accepted To get something accomplished

FACTORS INFLUENCING COMMUNICATION

Context – The situation in which the communication takes place. Interpretation – The receiver determines the intent of the

message through the message content Feedback – Is interpreted as a follow on message which, in turn,

creates more feedback Barriers – Obstructions to effectively getting your message

correctly interpreted Semantics – The meaning of words or an interpretation of the

meaning Jargon – Vocabulary peculiar to a particular trade, profession, or

group Acronym – A word formed from the initial letters of words in a

phrase

SOCIAL STYLES

DRIVER

SOCIA

LSTYLE

Assertive Action oriented Focus on task Control emotions Trust facts and data Quick to assess Get into the action

EXPRESSIVESOCIAL STYLE Assertive & action oriented Energetic Trust and use intuition Develop relationships Flexible & spontaneous Enjoy creative challenge

AMIABLESOCIALSTYLE Warm & friendly Focus on people Work in harmony Trust & use intuition Open to others Supportive & Understanding Dependable & agreeable

ANALYTICALSOCIALSTYLE Think things through Trust data and facts Analyze a situation Self disciplined Attentive to details