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WFM in the Cloud

Clear Skies or Thunderstorms Ahead?

Aaron CashDirector of Product

Management

What is the Cloud?

How do you define “cloud”?

What Is the Cloud?

“Cloud computing is a model for enabling ubiquitous, convenient, on-demand

network access to a shared pool of configurable computing resources (e.g.,

networks, servers, storage, applications, and services) that can be rapidly

provisioned and released with minimal management effort or service provider

interaction.” – National Institute of Standards and Technology

Technical Needs

• Data pipe– Not very large– Just syncs periodically throughout the

day– Pushes small updates several times per

minute

Benefits of the Cloud

• Scalability– Scale up and scale out

• Pricing– Operating vs. Capex

• Pay for what you use– Why have powerful servers sitting idle?

Benefits of the Cloud

• Quick Install– Clone over an existing machine and configure– No hardware needed– 1-2hrs to be up and running

• Security (HIPPA, PCI, SOC 1/SSAE 16/ISAE 3402, SOC 2, ISO 27001) – Let the Cloud provider worry about compliance

-http://aws.amazon.com/compliance/

Let us do the work!

• We administer– Your IT team is already too busy– Bypass them– Tickets/permission/requests to IT all go away

• We push updates– Most recent updates and upgrades are deployed directly in

the Cloud.– Minimal interruption compared to coordinating multiple teams

Let us do the work!

• We backup– Backups performed automatically

• We maintain– We provide the OS updates, patches, and

security fixes

Cloud Benefits

• Uptime– Amazon’s SLA 99.95%

• Data retained and secure– Redundant datastore architecture

• No single point of failure– Servers/Network/etc

Cloud Benefits

• Remote Access– Work at home agents– Remote offices

• Mobile Access– On the go

• Secure– Bank level security– You trust your money, and you can trust your schedules

Cloud Benefits

• Grow as your center grows– As centers grow it is very easy to add new server capacity in

hours– Very difficult to add new physical servers through local IT team

in weeks

• High powered servers– You name it: Highest profile servers available at your finger tips– As CPU and servers speed up you will have access

Cloud Benefits

• In-depth analysis and forecasts– Size and scale of servers enable Big Data analytics

• Optimization done in the cloud– Number crunching on different what-if scenarios

• Powerful reports– Mix and match datasets across applications– Find different ways to “move the needle”

Questions and Anwsers

• What are your questions?• What is your cloud strategy?• What is biggest barrier to cloud

adoption in your organization?