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#ConnectedFutures #FutureOfMobility

Shaping The Mobile Shopping Experience

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Retailers could have realized an additional $99 billion this year if they were more connected across their operations.

Source: Cisco #IoE Blog: New Study Shows Value of Internet on Retail, Jon Stine – Director Retail Consumer Products-Transportation-Hospitality, Cisco Consulting Group

#ConnectedFutures

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Guests were rating our properties based on Wi-Fi availability. At our hotel divisional meetings, property executive feedback shared a common theme – guests want good, reliable, fast Wi-Fi. Source: John Bollen, Vice President of Technology Strategy - MGM Resorts International

#ConnectedFutures

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We’ve gained the capability to communicate with customers that have been on the Wi-Fi network and target offers based on what we know about their experiences at our property.

Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International

#ConnectedFutures

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Shoppers want enhanced mobility. They want fast, high-quality Wi-Fi so they can be social and connected while they shop, eat, and browse.Source: Gian Fulgoni, CIO intu – United Kingdom’s leading specialist shopping center owner,

developer, and manager with more than 320 million visitors at its properties annually.

#ConnectedFutures

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Together, the enablement of contextualization will foster customer intimacy while driving improved conversation rates, sales, and even market share. Source: Cisco #IoE Blog: Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned

Customer Experiences, Rachael McBrearty – Chief Creative and Group Leader, Cisco Consulting Group

#ConnectedFutures

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The natural evolution is two-way interaction, communication, and interactivity – not talking at, but talking with. Bandwidth and power are the foundation of that.

Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International

#ConnectedFutures

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Technology is driving a revolution in customer engagement, but also impacting the effectiveness of traditional loyalty strategies.

Source: Cisco #IoE Blog: Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences, Rachael McBrearty – Chief Creative and Group Leader, Cisco Consulting Group

#ConnectedFutures

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From a corporate perspective, revenue-generating systems including payroll, front desk, data centers, and slot machines must be up, running, and Payment Card Industry-compliant.

Source: John Bollen, Vice President of Technology Strategy - MGM Resorts International

#ConnectedFutures

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As we progress down this path and collect more data, we’re going to be able to assess our guest mix, understand customer behavior more accurately, and determine how that affects bandwidth demands. Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International

#ConnectedFutures

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Shoppers want to be able to buy from the retailers they love – from home, in the store, and from their mobile devices.

Source: Gian Fulgoni, CIO intu – United Kingdom’s leading specialist shopping center owner, developer, and manager with more than 320 million visitors at its properties annually.

#ConnectedFutures

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On average, retail IT executives rated their ability to capture Internet of Everything at 7.2, on a scale of 1 to 10.

Source: Cisco #IoE Blog: New Study Shows Value of Internet on Retail, Jon Stine – Director Retail Consumer Products-Transportation-Hospitality, Cisco Consulting Group

#ConnectedFutures

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Today’s leaders are making significant investments in mobile applications. Not just to give users the adaptive, personalized experiences they want, but also to accelerate existing processes, introduce new operating models, and gain additional business intelligence.

Source: Inbar Lasser-Raab, Vice President, Marketing, Cisco

#ConnectedFutures

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#ConnectedFutures #FutureOfMobility

For more information about how mobile solutions can transform business operations and outcomes, visit: #ConnectedFuturesConnectedFuturesMag