consumerisation of it
TRANSCRIPT
Consumerisation of IT
How seeing things through the eyes of the consumer creates opportunities for innovation and improvement in Health
is the reorientation of product and service designs to focus on (and market to) the end user as an individual consumer, in contrast with an earlier era of only organization-oriented offerings.
Wikipedia
Consumerisation
Technology is becoming invisible, it’s just the way we get stuff done
BusinessConsumer
Wanna come over watch Netflix & chill?
Why should you care?
The shift….Consumers in the driving seat
What do Consumers want?
Insert user needs rainbow
AccessChoice
ConvenienceControl
Peace of mindResults / outcome
Access
Participation
Decent child psychologist
Convenience
Control
Choice
Result / Outcome
Choice
DRAFT - NOT LIVE
People have always been talking….Technology just enables more to listen in..
Disruption is in the post….
Opportunity awaits:
“We have to recognise that the disruption that we see driven by technology, the volatility in change is our friend if we are agile and smart
enough to take advantage of it.”Prime Minister Malcolm Turnbull , Sept 2015
Gain insights
IOT Big DataClose the feedback loopUnderstand whats workingCreate process of continuous improvements
Shift activities to the patient and Carer:
OnboardingCheck inPost op monitoringQuality assurance
Create Operational efficiencies
TrainingWorkflow Management
What about the Costs?
How much is a bad interface costing you?
Average Annual Salary $55,000035% loading $19,250
Total Annual costs$74,250
Average hours per week35.6
Average hours per year1,602
Data from Australian Nursing and Midwifery Accreditation Council (ANMAC)
Cost per hour$46.35
Task Time spent completing task
Day
Year
Week
Time spent during course of the day (4 x task)
Time spent during course of the week
Time spent during course of the year
6min 13sec
24min 52sec
2hrs 4min
93hrs 15min
Current
Time taken
2min 10sec
8min 40sec
43min 20 sec
32hrs 30 mins
Proposed interface
Time saved
Potential saving per user$1,506.30
Potential annual organisation saving(n=850)
$1,280,372.19
HOW?
Make it a priorityBe open to change
Start a discovery process:ObserveListen
Analyse
