council report 2016-214 - projec… · m&c no. 2016-214 report date august 12, 2016 meeting...

35
COUNCIL REPORT M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water His Worship Mayor Don Darling and Members of Common Council SUBJECT: “Project Performance Update – Safe, Clean Drinking Water Project” OPEN OR CLOSED SESSION This matter is to be discussed in open session of Common Council. AUTHORIZATION Primary Author Commissioner/Dept. Head City Manager Dean Price Brent McGovern Jeff Trail RECOMMENDATION It is recommended that this report be received for information and filed. EXECUTIVE SUMMARY The project team requests 15 minutes to present the attached presentation in open session of Common Council. The purpose of this presentation is to provide Council with a current project performance update on the Safe, Clean Drinking Water Project. PREVIOUS RESOLUTION At its meeting of June 27, 2017, M&C Report No. 2016-171 titled “Project Performance Update – Safe, Clean Drinking Water Project” recommended and Council RESOLVED that: The report be received for information and filed. STRATEGIC ALIGNMENT The Safe Clean Drinking Water Project remains a high priority and focus as it will bring safe, clean drinking water to the citizens of Saint John and reduce the occurrence of boil water orders and service interruptions through the construction of sustainable infrastructure. SERVICE AND FINANCIAL OUTCOMES

Upload: others

Post on 05-Jul-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

COUNCIL REPORT

M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water His Worship Mayor Don Darling and Members of Common Council SUBJECT: “Project Performance Update – Safe, Clean Drinking Water Project” OPEN OR CLOSED SESSION This matter is to be discussed in open session of Common Council. AUTHORIZATION Primary Author Commissioner/Dept. Head City Manager Dean Price Brent McGovern Jeff Trail RECOMMENDATION It is recommended that this report be received for information and filed. EXECUTIVE SUMMARY The project team requests 15 minutes to present the attached presentation in open session of Common Council. The purpose of this presentation is to provide Council with a current project performance update on the Safe, Clean Drinking Water Project. PREVIOUS RESOLUTION At its meeting of June 27, 2017, M&C Report No. 2016-171 titled “Project Performance Update – Safe, Clean Drinking Water Project” recommended and Council RESOLVED that: The report be received for information and filed. STRATEGIC ALIGNMENT The Safe Clean Drinking Water Project remains a high priority and focus as it will bring safe, clean drinking water to the citizens of Saint John and reduce the occurrence of boil water orders and service interruptions through the construction of sustainable infrastructure. SERVICE AND FINANCIAL OUTCOMES

Page 2: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

- 2 -

Not applicable INPUT FROM OTHER SERVICE AREAS AND STAKEHOLDERS Input was provided by Port City Water Partners. ATTACHMENTS

Power Point Presentation – “Project Performance Update – Safe, Clean Drinking Water Project”- Reporting Period – June - July 2016

PDF – “SCDWP Statistics” – Reporting Period – June - July 2016

Page 3: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Project Performance Update “Safe, Clean Drinking Water Project”

August 22nd, 2016

Reporting Period – June & July 2016

Page 4: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Executive Summary

Project Status Dashboard

Mini Milestones

Construction photos

Performance Measurement

Open Data Statistics – Appendix “A”

2

Table of Contents

Page 5: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

3

Executive Summary

Results this Period (June & July 2016) Construction is still on schedule, however, Port City Water

Partners (PCWP) missed an opportunity to be ahead of schedule

PCWP continue to work on detailed design for the many components of the project

City Project team is auditing the designs, quality management and the construction

There have been no relief events to date on the Project

Concrete foundations for the WTP have begun

Construction continues on 6 of the 13 project components as planned

Page 6: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Results this Period (June & July 2016) (Con’t) Bedrock excavation on WTP site has been extensive Prep work for the large storage reservoirs has begun

Tower crane is up at the WTP site

There have been no change orders that have increased the cost of

the project. So far, all changes have reduced costs slightly

PCWP busy with equipment selection and procurement behind the scenes

Two large water mains are being installed under Hickey Road

4

Executive Summary

Page 7: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

5

Executive Summary

What’s Working PCWP staff are focused on helping the design consultants to

increase production

PCWP has been proactive in obtaining permits and approvals

City Project Team is meeting frequently with PCWP to coordinate efforts

PCWP have responded to traffic and dust complaints on Hickey Road

PCWP have installed extra signs to help businesses on Hickey

Road

The oil refinery has installed a new tee on their water pipeline to connect to the new industrial supply that we are constructing

Page 8: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

6

Executive Summary

Next Steps PCWP continues to put together IFC (issued for construction)

packages

Live webcams are being installed on WTP site for the public and staff

Finish the bulk of Hickey Rd work before school starts

Planning for water main shutdowns

City to submit invoice to the Province for funding

Continue to pour concrete at the WTP site

Full structural refurbishment by slip-lining pipe on the west side

Extend pipework up to and across Champlain Drive

Page 9: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

7

Project Status Dashboard

Metric Status Trend Comment Return to Green Plan

Scope Steady No scope creep ----

Schedule Steady

Project is on schedule. Some delays experienced on critical path items due to rock and design

PCWP has focused efforts to increase the pace of the detailed design of the water treatment plant

Budget Steady Project is on budget ----

Risks Steady No major risks to date ----

Overall Health Steady Good ----

G Y R Steady Progress YELLOW – Some concerns, actions being taken RED – Critical, major Issues

G

G

G

G

G

Page 10: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

By the Numbers (June-July 2016)

8

2 Concrete Trucks

Pipe Installed

2.6 Kilometres

49 Tons of Rebar

34 Truckloads of Asphalt

Page 11: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Performance Measurement (June-July 2016)

9

Construction Complete

% Percentage for all 13 components

Design Complete

% Percentage for all 13 components

67%

33%

SCDWP Design CompletionSCDWP Design Remaining

8%

92%

SCDWP Construction Completion

SCDWP Construction Remaining

Page 12: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Timeline

Page 13: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Mini-Milestones June – July 2016

11

June 8th Start installation of Water Main 4-5 Well Site Development June 13th Approval to Construct (Foundations) 1-1 Water Treatment Plant

from NBDELG received June 27th Building Permit (Foundations) 1-1 Water Treatment Plant from City received July 5th Start installation of Water Main 5-3 Ocean Westway

July 13th First Concrete Pour 1-1 Water Treatment Plant July 19th Hydrostatic Leak Test – Phase 1 4-2 WTP to Commerce Drive

July 21st Approval to Construct (Foundations) 4-5 Well Site Development from NBDELG received

Project Components

Page 14: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

12

Construction Photos June – July 2016

Tower Crane June 24th

Drilling and Blasting June 24th

1-1 Water Treatment Plant Site

Page 15: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

13

Construction Photos June – July 2016

Rebar installation July 27th

First concrete pour July 13th

1-1 Water Treatment Plant Site

Page 16: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

14

Construction Photos June – July 2016

Backfill of trench July 27th

Pipe Laying near Bruce Lane (On the Vine) July 26th

4-2 Water Treatment Plant to Commerce Drive

Page 17: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

15

Construction Photos June – July 2016

Base asphalt – Phase 1 Hickey Rd July 13th

Lay down area Hickey Road June 10th

4-2 Water Treatment Plant to Commerce Drive

Page 18: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

16

Construction Photos June – July 2016

Creek diversion June 20th

Pipeline installation June 16th

4-5 Well Site Development

Page 19: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

17

Construction Photos (June-July 2016)

Rock Breaking July 25th

Laying of transmission main July 25th

5-3 Ocean Westway & Pipeline Road West

Page 20: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

18

Construction Photos (June-July 2016)

Loch Lomond Road - East Of Hickey Road July 25th

4-2 Water Treatment Plant to Commerce Drive

Page 21: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

19

Construction Photos August (sneak peek) 2016

Concrete pour August 4th

1-1 Water Treatment Plant Site

Start of WTP Foundation August 4th

Page 22: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Performance Measurement

20

Length of Watermain Installed / Rehabilitated to date

2.6 km

23.4 Km

Kilometres of pipe installed

Pipe installed Pipe Remaining

Page 23: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Performance Measurement

21

Number of Issued For Construction (IFC) drawings received from PCWP

375 Issued for Construction drawings received

0

50

100

150

200

250

Mar-16Apr-16

May-16Jun-16

Jul-16

Page 24: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

22

Open Data Statistics June – July 2016

Appendix “A” Note: See the attached Excel Spreadsheet with raw data and graphs

Page 25: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

Questions?

23

Page 26: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Total

0 0 1 3 1 2 3 10

0 0 2 2 3 4 1 12

0 0 0 15 14 17 27 73

0 0 3 20 18 23 31 0 0 0 0 0 95Monthly Total

City Staff Audits

Management System Audit

Design audits

Site Audits

0

5

10

15

20

25

30

To

tal

Au

dit

s d

uri

ng

pe

rio

d

Period

City Staff Audits

Management SystemAudit

Design audits

Site Audits

1

Page 27: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17

0% 0% 0% 0% 38% 44% 48%

0% 0% 0% 0% 38% 42% 50%

0% 0% 0% 0% 45% 70% 80%

0% 0% 0% 0% 30% 50% 60%

0% 0% 0% 0% 60% 90% 95%

0% 0% 0% 0% 60% 90% 100%

0% 0% 0% 0% 30% 60% 70%

0% 0% 0% 0% 30% 60% 70%

0% 0% 0% 0% 70% 90% 100%

0% 0% 0% 0% 60% 70% 80%

0% 0% 0% 0% 40% 50% 60%

0% 0% 0% 0% 30% 40% 60%

0% 0% 0% 0% 55% 90% 100%

Design Completion Progress (total)

5-1 LHPS to Westmorland

Road (Structural Lining)

5-2 Rothesay Avenue

(Structural Lining)

5-3 Ocean Westway

(Structural Lining)

4-1 LHPS to WTP

4-2 WTP to Commerce

Drive

4-3 Loch Lomond Road

and Westmorland Road

4-4 East Pressure

Modifications

4-5 Well Site Development

4-6 Sruce Lake Pump

Station Upgrades

1-1 Water Treatment Plant

2-1 Storage at WTP

3-1 Robertson Lake Dam

3-2 Latimer Lake Intakes

and Dam Upgrades

2

Page 28: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

48%

52%

Primary Infrastructure Design Progress

Primary Infrastructure DesignCompleted

Primary Infrastructure DesignRemaining

80%

20%

Additional Infrastructure Design Progress

Additional Infrastructure DesignCompleted

Additional Infrastructure DesignRemaining

67%

33%

SCDWP Design Progress

SCDWP Design Completion

SCDWP Design Remaining

3

Page 29: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17

0% 0% 0% 0% 1% 3% 3%

0% 0% 0% 0% 0% 0% 8%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 1% 2% 3%

0% 0% 0% 0% 1% 14% 38%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 1% 14% 22%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 0% 0% 0%

0% 0% 0% 0% 1% 2% 9%

5-1 LHPS to Westmorland

Road (Structural Lining)

5-2 Rothesay Avenue

(Structural Lining)

5-3 Ocean Westway

(Structural Lining)

4-6 Sruce Lake Pump

Station Upgrades

Construction Completion Percentage (total)

1-1 water Treatment Plant

2-1 Storage at WTP

3-1 Robertson Lake Dam

3-2 Latimer Lake Intakes

and Dam Upgrades

4-1 LHPS to WTP

4-2 WTP to Commerce

Drive

4-3 Loch Lomond Road

and Westmorland Road

4-4 East Pressure

Modifications

4-5 Well Site Development

4

Page 30: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

4%

96%

Primary Infrastructure Construction Progress

Primary Infrastructure ConstructionCompleted

Primary Infrastructure ConstructionRemaining

10%

90%

Additional Infrastructure Construction Progress

Additional InfrastructureConstruction Completed

Additional InfrastructureConstruction Remaining

8%

92%

SCDWP Construction Progress

SCDWP ConstructionCompletion

SCDWP ConstructionRemaining

5

Page 31: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17

0 0 7 0 11 110 3

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 17 10

0 0 0 0 0 50 14

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 13 65

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 0 0

0 0 0 0 0 45 32

0 0 7 0 11 235 124 0 0 0 0 0 0 0 0 0 0Total

Issued for Construction Drawings Received

5-1 LHPS to Westmorland Road

(Structural Lining)

5-2 Rothesay Avenue (Structural

Lining)

5-3 Ocean Westway (Structural

Lining)

4-1 LHPS to WTP

4-2 WTP to Commerce Drive

4-3 Loch Lomond Road and

Westmorland Road

4-4 East Pressure Modifications

4-5 Well Site Development

4-6 Sruce Lake Pump Station

Upgrades

1-1 water Treatment Plant

2-1 Storage at WTP

3-1 Robertson Lake Dam

3-2 Latimer Lake Intakes and

Dam Upgrades

6

Page 32: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

0

50

100

150

200

250

Mar-16Apr-16

May-16Jun-16

Jul-16

IFC Drawings Received

7

Page 33: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16

1-1 water Treatment Plant N N N Y Y Y Y

2-1 Storage at WTP N N N Y Y Y Y

3-1 Robertson Lake Dam N N N N N N N

3-2 Latimer Lake Intakes and Dam Upgrades N N N N N N N

4-1 LHPS to WTP N N N Y N N Y

4-2 WTP to Commerce Drive N N N N Y Y Y

4-3 Loch Lomond Road and Westmorland Road N N N N N N N

4-4 East Pressure Modifications N N N N N N N

4-5 Well Site Development N N N Y Y Y Y

4-6 Sruce Lake Pump Station Upgrades N N N N N N N

5-1 LHPS to Westmorland Road (Structural Lining) N N N N N N N

5-2 Rothesay Avenue (Structural Lining) N N N N N N N

5-3 Ocean Westway (Structural Lining) N N N N N N Y

Activity On site

8

Page 34: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16

Water Main ≥ 400mm (m) 0 0 0 0 0 1781 862

Water Main < 400mm (m) 0 0 0 0 0 0 0

Structural Lining (m) 0 0 0 0 0 0 0

Monthly Total 0 0 0 0 0 1781 862 0 0 0 0 0

Remaing Pipe to install (m) 26000 26000 26000 26000 26000 24219 23357 23357 23357 23357 23357 23357

Total Installed (km) 2.643

Total Remaining (km) 23.357

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16

Concrete Poured (m3) 0 0 0 0 0 0 15

Concrete Poured (Truckload*) 0 0 0 0 0 0 1.96 0 0 0 0 0

Rebar Installed (kg) 0 0 0 0 0 4987 49000

Total Rebar (t) 0 0 0 0 0 4.987 49.004987

Asphalt (t) 0 0 0 0 0 0 600

*Truckload of Concrete = 10 Cubic Yards per load = 7.65 Cubic Metres (approx)

Miscellaneous

Water Main Layed and Lined

2.6 km

23.4 Km

Kilometres of pipe installed

Pipe installed Pipe Remaining

9

Page 35: COUNCIL REPORT 2016-214 - Projec… · M&C No. 2016-214 Report Date August 12, 2016 Meeting Date August 22, 2016 Service Area Saint John Water . His Worship Mayor Don Darling and

SCDWP Statistics 12/08/2016

Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Total

0 0 0 1 5 6 27 39

0 0 0 0 1 1 2 4

0 0 0 0 0 0 3 3

Customer Disruption

Customer Phone Calls

Traffic Detours

Service Disruptions

10