creating the brand you love - for startups & small business owners

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HOW TO CREATE A BRAND THAT CUSTOMERS YOU LOVE welcome to the revolution... 1

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Learn how we turned our business around within 90 days and went from band suck to brand crush! Creating A Brand You Love is about growing your business the right way, for the right reasons. Inside this slide deck you'll learn how to create raving fans, not just customers. And, most importantly, how to build a brand that you will love. Created by Jonathan Hinshaw, co-founder of EBWAY Creative Solutions (www.ebwaycreative.com)

TRANSCRIPT

Page 1: Creating The Brand You Love - For Startups & Small Business Owners

HOW TO CREATE A BRAND THAT CUSTOMERS YOU LOVEwelcome to the revolution...

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Page 2: Creating The Brand You Love - For Startups & Small Business Owners

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This May Be Offensive. That’s ok, it’s not for you.

Page 3: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The SameWe did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

Page 4: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The SameWe did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneur

Page 5: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The SameWe did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneurTo Enter

Page 6: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The SameWe did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneur

To PioneerTo Enter

Page 7: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The Same

an individual who organizes and operates a business or businesses, taking on financial risk to do so...

a person who pays a certain price for a product to resell it at an uncertain price...

We did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneur

To PioneerTo Enter

Page 8: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The Same

an individual who organizes and operates a business or businesses, taking on financial risk to do so...

a person who pays a certain price for a product to resell it at an uncertain price...

We did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneur

To PioneerTo Enter

Page 9: Creating The Brand You Love - For Startups & Small Business Owners

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We Are The Same

an individual who organizes and operates a business or businesses, taking on financial risk to do so...

a person who pays a certain price for a product to resell it at an uncertain price...

We did not become entrepreneurs to work 20 hour days. Break down the walls of the cubicle you have created for yourself.

entrepreneur

To PioneerTo Enter

Credits - http://www.justsell.com/

Page 10: Creating The Brand You Love - For Startups & Small Business Owners

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Page 11: Creating The Brand You Love - For Startups & Small Business Owners

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Profit is KingYou must make money, this is why you’re in business 1

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Page 12: Creating The Brand You Love - For Startups & Small Business Owners

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Profit is KingYou must make money, this is why you’re in business

Creating Your BrandChoose something to stand FOR or AGAINST

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Page 13: Creating The Brand You Love - For Startups & Small Business Owners

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Profit is KingYou must make money, this is why you’re in business

Creating Your BrandChoose something to stand FOR or AGAINST

Raving FansCustomers come and go but RAVING FANS are there for forever!

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Page 14: Creating The Brand You Love - For Startups & Small Business Owners

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First Things First

Page 15: Creating The Brand You Love - For Startups & Small Business Owners

Lowering your pricing is not the key to more sales. Don’t do what everyone else does. Don’t believe the B.S.

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First Things First

Page 16: Creating The Brand You Love - For Startups & Small Business Owners

Lowering your pricing is not the key to more sales. Don’t do what everyone else does. Don’t believe the B.S.

5

First Things First

‣ Unlearn the LIES that You Have Been Sold• The economy sucks vs. I’m not participating.

• It’s all about your attitude, not the economy.

‣ Protect Your Value (i.e. TIME) • Are you rich enough to not waste time? (Wallstreet 1987)

‣ Get Rid of Your Fear of Rejection • Get used to not taking NO for an answer and love your

prospect enough to ask “Why Not?”.

Page 17: Creating The Brand You Love - For Startups & Small Business Owners

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Page 18: Creating The Brand You Love - For Startups & Small Business Owners

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PROFIT IS KINGIt’s not an option, you need cash and lots of it.

Page 19: Creating The Brand You Love - For Startups & Small Business Owners

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Page 20: Creating The Brand You Love - For Startups & Small Business Owners

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CREATING YOUR BRANDWhat are you going to stand FOR (or against)?

Page 21: Creating The Brand You Love - For Startups & Small Business Owners

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BRANDS PEOPLE LOVE...STAND FOR SOMETHING

Page 22: Creating The Brand You Love - For Startups & Small Business Owners

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BRANDS PEOPLE LOVE...STAND FOR SOMETHING

Page 23: Creating The Brand You Love - For Startups & Small Business Owners

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BRANDS PEOPLE LOVE...STAND FOR SOMETHING

Page 24: Creating The Brand You Love - For Startups & Small Business Owners

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BRANDS PEOPLE LOVE...STAND FOR SOMETHING

Page 25: Creating The Brand You Love - For Startups & Small Business Owners

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Page 26: Creating The Brand You Love - For Startups & Small Business Owners

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Henry Ford“If I would have asked people what they wanted, they would have said - faster horses.”

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Page 28: Creating The Brand You Love - For Startups & Small Business Owners

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Why are we asking our customers what they want? They have no idea

what the possibilities are. They called you because they need an expert, so

be the expert they crave.

Page 29: Creating The Brand You Love - For Startups & Small Business Owners

Target your ideal client, track your success, capture the leads.Marketing 101

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LEADS

Page 30: Creating The Brand You Love - For Startups & Small Business Owners

Target your ideal client, track your success, capture the leads.Marketing 101

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TARGETKnow who you are targeting. Develop avatars, personas, etc. Create your ideal customers. 1

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LEADS

Page 31: Creating The Brand You Love - For Startups & Small Business Owners

Target your ideal client, track your success, capture the leads.Marketing 101

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TARGETKnow who you are targeting. Develop avatars, personas, etc. Create your ideal customers.

TRACKMonitor and improve

your campaigns to increase your captures.

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LEADS

Page 32: Creating The Brand You Love - For Startups & Small Business Owners

Target your ideal client, track your success, capture the leads.Marketing 101

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TARGETKnow who you are targeting. Develop avatars, personas, etc. Create your ideal customers.

TRACKMonitor and improve

your campaigns to increase your captures.

CAPTUREUse landing pages and web forms to funnel your leads into a systematic selling system that has some sort of automation.

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LEADS

Page 33: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

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Page 34: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

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Build Your List of Prospective Clients

Page 35: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

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Generate prospective clients using Facebook ads, Adwords, Email Marketing or other strategies.

Build Your List of Prospective Clients

Page 36: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

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Generate prospective clients using Facebook ads, Adwords, Email Marketing or other strategies.

Sell to Your List

Build Your List of Prospective Clients

Page 37: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

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Generate prospective clients using Facebook ads, Adwords, Email Marketing or other strategies.

Give away something of value and then deliver your unique value proposition. Earn their attention, then pitch!

Sell to Your List

Build Your List of Prospective Clients

Page 38: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

12

Generate prospective clients using Facebook ads, Adwords, Email Marketing or other strategies.

Give away something of value and then deliver your unique value proposition. Earn their attention, then pitch!

Raise The Entry Fee

Sell to Your List

Build Your List of Prospective Clients

Page 39: Creating The Brand You Love - For Startups & Small Business Owners

The most valuable asset you have is your list of prospects. Building Your List

12

Generate prospective clients using Facebook ads, Adwords, Email Marketing or other strategies.

Give away something of value and then deliver your unique value proposition. Earn their attention, then pitch!

If done correctly, you’ll need to constantly raise your pricing to avoid be overwhelmed with new business.

Raise The Entry Fee

Sell to Your List

Build Your List of Prospective Clients

Page 40: Creating The Brand You Love - For Startups & Small Business Owners

Punk Rock Marketing

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Page 41: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

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Page 42: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

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Page 43: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

Page 44: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

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1. CREATE IDEAL CLIENT PROFILE(S)

Page 45: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

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1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED

Page 46: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED3. WHAT PROBLEM DO THEY HAVE?

Page 47: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED3. WHAT PROBLEM DO THEY HAVE?4. HOW ARE YOU GOING SOLVE IT?

Page 48: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED3. WHAT PROBLEM DO THEY HAVE?4. HOW ARE YOU GOING SOLVE IT?

Page 49: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED3. WHAT PROBLEM DO THEY HAVE?4. HOW ARE YOU GOING SOLVE IT?

USE POP CULTURE IN YOUR MARKETING EFFORTS TO ENGAGE THEM AT AN EMOTIONAL LEVEL.

Page 50: Creating The Brand You Love - For Startups & Small Business Owners

Understand that your Value Proposition has nothing to do with your Products or your Services...

Punk Rock Marketing

‣ Where To Start• Who do you want to work

with... Honestly? Profile your dream client!

• Never make it about the money. Make it about who you will love working with.

• Find something to stand FOR or AGAINST that people can rally around.

13

1. CREATE IDEAL CLIENT PROFILE(S)2. BE SPECIFIC / DETAILED3. WHAT PROBLEM DO THEY HAVE?4. HOW ARE YOU GOING SOLVE IT?

USE POP CULTURE IN YOUR MARKETING EFFORTS TO ENGAGE THEM AT AN EMOTIONAL LEVEL.

Page 51: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Page 52: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Page 53: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Page 54: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Page 55: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Page 56: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Page 57: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Page 58: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Page 59: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Opt-In Sucks!

Page 60: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Opt-In Sucks!

Give Them Value!

Page 61: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Opt-In Sucks!

Give Them Value!

Page 62: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

14

Opt-In Sucks!

Give Them Value!

Page 63: Creating The Brand You Love - For Startups & Small Business Owners

Give away something of value and earn the right to pitchCapturing Leads

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Opt-In Sucks!

Give Them Value!

Page 64: Creating The Brand You Love - For Startups & Small Business Owners

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Page 65: Creating The Brand You Love - For Startups & Small Business Owners

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How Much Would You Pay for a New Customer? for your ideal customer

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How Much Would You Pay for a New Customer? for your ideal customer

How Much Should You Pay for a New Lead? for a qualified buyer

Page 67: Creating The Brand You Love - For Startups & Small Business Owners

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How Much Would You Pay for a New Customer? for your ideal customer

How Much Should You Pay for a New Lead? for a qualified buyer

Page 68: Creating The Brand You Love - For Startups & Small Business Owners

Lifetime Value of a Client

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Page 69: Creating The Brand You Love - For Startups & Small Business Owners

Lifetime Value of a Client

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Page 70: Creating The Brand You Love - For Startups & Small Business Owners

Lifetime Value of a Client

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LVC

Page 71: Creating The Brand You Love - For Startups & Small Business Owners

Lifetime Value of a Client

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$ Average Purchase Price

X

$ How Many Time Per Year They Buy

X

# How Many Years They Stay With You

= $$$

LVC

Page 72: Creating The Brand You Love - For Startups & Small Business Owners

Lifetime Value of a Client

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$ Average Purchase Price

X

$ How Many Time Per Year They Buy

X

# How Many Years They Stay With You

= $$$

LVC

(LVC) $1,000 X 2 X 2 Years = $4,000/ea

Page 73: Creating The Brand You Love - For Startups & Small Business Owners

LVC Equation: (Average Value of Sale) X (# of Repeat Transactions) X (Ave. Retention Time in Mo/Yrs)

Lifetime Value of a Client

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$ Average Purchase Price

X

$ How Many Time Per Year They Buy

X

# How Many Years They Stay With You

= $$$

LVC

(LVC) $1,000 X 2 X 2 Years = $4,000/ea

Page 74: Creating The Brand You Love - For Startups & Small Business Owners

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Page 75: Creating The Brand You Love - For Startups & Small Business Owners

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BONUS...SALES PYRAMID

Page 76: Creating The Brand You Love - For Startups & Small Business Owners

THE SALES PYRAMID

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Page 77: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Page 78: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Love

Page 79: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Love You’re doing this to help them. Let go of your ego.

Page 80: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Forgiveness

Love You’re doing this to help them. Let go of your ego.

Page 81: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Forgiveness

Love You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

Page 82: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

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Forgiveness

Gratitude

Love You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

Page 83: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Forgiveness

Gratitude

Love You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Page 84: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Page 85: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Page 86: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love

Order

You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Page 87: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love

Order

You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Bring about the order: “What you want is this...”

Page 88: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love

Order

You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Bring about the order: “What you want is this...”

Page 89: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love

Order

HONOR

You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Bring about the order: “What you want is this...”

Page 90: Creating The Brand You Love - For Startups & Small Business Owners

Love your prospect enough to Call Them Back! THE SALES PYRAMID

18

Grace

Forgiveness

Gratitude

Love

Order

HONOR

You’re doing this to help them. Let go of your ego.

Most people do not get loved, they get ripped off. Forgive them instantly for any push back.

They have been hurt before. Give them gratitude and thank them for their honesty.

Most sales people are manipulative and liars. Be real and be thankful for their grace when they listen to you.

Bring about the order: “What you want is this...”

Always honor what you sold. Do what you say.

Page 91: Creating The Brand You Love - For Startups & Small Business Owners

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25%Based on average selling skills, most salespeople can expect to close/convert 25 percent of their leads into paying customers.

It’s simply a numbers game.

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NO ONE HATES SALES. YOU HATE NOT SELLING.

Page 94: Creating The Brand You Love - For Startups & Small Business Owners

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Raving FansBecome the extreme example of your brand

Page 95: Creating The Brand You Love - For Startups & Small Business Owners

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Raving FansBecome the extreme example of your brand

Page 96: Creating The Brand You Love - For Startups & Small Business Owners

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Jonathan HinshawOnline Business Guru

Thank You

[email protected]

www.ebwaycreative.com

skype: ebwaycreative