csr report 2009 - itea trento (english)

8/8/2019 Csr Report 2009 - Itea Trento (English)

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Report

Corporate SocialResponsibility

powered by EURHO - GR


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ITEA S.p.A.

02

Ph:ITEAS.p.A.and

ProvinciaAutonomadiTrento

pag. 04Eurhonet & CSR

pag. 05Social and environmentalresponsibility in publicsocial housing

pag. 06ITEA S.p.A. -key numbers

pag. 07CSR in ITEA S.p.A.

pag. 081. Promoting local socialsustainability

pag. 122. Protectingthe environment

pag. 163. Promoting economicsustainability

pag. 184. Promoting stakeholdersdialogue

pag. 205. Developing humanresources

pag. 22Eurho-GR grid

pag. 26Benchmark Eurho-GR

in 2010

pag. 27Methodology and glossary

Indexof topics


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Corporate Social Responsibility Report

Aida Ruffini

President, ITEA S.p.A.

ITEA S.p.A. is presenting this year its Corporate Social Responsability Re-

port, according to the European standards.

The potential offered by this tool allows, on the one hand, to give a greater

scope for the experience gained locally by public housing companies and,

on the other, to share their results and those of other members to draw

inspiration for their business.

In this context, to give explanation about the Companys policy choices

and the main reasons that have guided the substantive decisions as well

as presenting the data is more convenient than ever.

If we can notice that needs and difficulties are very similar on a European

level in the field of public housing, nevertheless its clear that sometimes

the approach to problems and solutions may differ significantly. Its just onthis level that we find the ability of members to learn from each others ex-

periences, trying to fit them to their needs and to the pecularities of the

context which they work in.

ITEA S.p.A. is aware of the importance of this comparison that requires a

substantial effort in terms of participation, understanding and relationship

but, at the same time, provides a valuable contribution to improving cor-

porate performance.

With an eye on dialogue and interaction with its stakeholders, ITEA S.p.A.

is now more aware of the real meaning of social reporting and so wishes

to go on appreciating external contributions as well as it wants to continue

reporting on its results and activities.

Editorial

03


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PROMOTING LOCAL SOCIALSUSTAINABILITY

- Adjusting housing supply to newsocial housing demands

- Planning and managing the livingconditions in ITEAs buildings

- Promoting actions for socialcohesion and training for newtenants

PROTECTINGTHE ENVIRONMENT

- Focusing on wood as an innovativeand strategic resource for agreen development of the stock

- Improving the energy performanceof buildings and helping to reducethe pollution impact

- Developing scientific studies, greenbuilding design concepts and mo-dels of sustainable building

PROMOTINGECONOMIC SUSTAINABILITY

- Enhancing and maintaining overtime the value of the housing stock

- Creating an induced economicvolume for building sector throughthe growth of real estate stock

- Managing the stock maintenancewith care for energy conservationand the well being of the inhabitants

PROMOTE DIALOGUEWITH STAKEHOLDERS

- Promoting respect for the rules ofgood governance, transparencyand participation

- Declaring clear rules for everyone:administrators, staff, suppliers,users (Ethical Code)

- Developing workgroups onspecific issues involving variousstakeholders

DEVELOPINGHUMAN RESOURCES

- Stimulating growth and productivity

of human resources through stafftraining and business incentives

- Promoting the companys policy onwork and family reconciliation

- Implementing innovative measuresto improve specific business pro-cesses and working for the welfareof employees and their families

05

Social and environmentalresponsibility

in public social housing


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ITEA S.p.A. -Istituto trentino per lediliziaabitativa is a joint-stock com-pany totally owned by the Au-tonomous Province of Trentoand is subject to the direction

and coordination activities ofthe latter.ITEA S.p.A. manages 10.200rental housings, including9.482 owned by the Company.The Company has a staff of156 employees.

9.396 families live in ITEAs accommodations: amongITEAs population, 21,28% are people aged over 65.

15,52% of households have a conven-tional income according to which they

pay a minimum monthly rent of 10.

e average monthly rent is 114,65.

Total expenditure for maintenance in2009 amounted to more than 11,300,000 and investments to in-crease the housing stock amounted to

more than 12,773,000.

The Autonomous Province

of Trento

ITEA S.p.A.

TRENTO

06

Key Numbers


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Floriano Gubert

General Manager, ITEA S.p.A.

In 2009 ITEA S.p.A. kept on improving the quality of service to the community,

supported by the experience made through a continuous dialogue with our sta-

keholders.

Among the Companys objectives is also using those forms of communication

which are appropriate to an international audience in order to compare perfor-

mances in social responsibility and to give the local experience a supranationalprofile based on the EURHO-GR model.

Thats why the publishing of Eurhonets CSR REPORT is an added value for all

those who, such as ITEA S.p.A., believe in a productive and constructive com-

parison with other companies that operate in similar contexts and who are wil-

ling to reinterpret their performance based on parameters that make them

comparable with those of other members.

The challenge today is to limit the negative environmental impact produced by

the common construction materials and to seek innovative and eco-friendly te-

chnologies, encouraging a responsible use of resources.

Its important to create synergies with all the stakeholders in order to respond

adequately to the need for a sustainable development.

We are then committed to using wood for at least 10% of new construction

buildings, we developed a model of green building that will be applied in the

construction sites of ITEA S.p.A. and we are working hard at upgrading the

energy efficiency in order to bring significant energy savings in ITEAs buildings.

ITEA S.p.A. is also taking care of social problems that may occur in the quartersby taking informations and preventive measures and for this we gave a concrete

answer to the need for transparency and good governance through the adop-

tion of the Code of Ethics.

All we have been doing so far it makes us hope that we can improve our per-

formance in the near future, within the perspective of creating added value for

our stakeholders and reconciling primary housing demand with land conserva-

tion and its resources.


CSR

inITEA

07


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PROVIDING A HOUSING SUPPLY THAT

IS FIT, UP TO DATE AND SUSTAINABLETodays challenge is to orient the housing supplyto the quick changes happening in the society:new poverties, different kinds of families compa-red to past times (smaller families, singles and soon) progressive ageing of the population and in-creasing immigration characterize the scenarioand require apt and versatile solutions.

With respect for adequate quality levels, ITEA isthen directing its production towards more up to

date and smaller flats. Together with the adju-stments of its stock, the Company planned a di-

versified supply in terms of contractual solutionsfor tenants: where the demand for social rent flatsis still a priority, also quantitative (to date a totalamount of 10.200 units is available for renting),ITEA S.p.A. is managing other contractual solu-tions such as controlled rent ones.

The main goalsof ITEA S.p.A. areproviding technical and

organizational solutions,as well as giving ourtenants services apt tomake public choices insocial housing concrete

and up to date.The ultimate aim is tocreate a housing develop-ment well balanced inevery sense: urbanistic,economic and also forsocial harmony.

Aida RuffiniPresident of ITEA S.p.A.

ITEA S.p.A.

08

Promotinglocal socialsustainability


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SOCIAL, MODERATE

AND CONVENTIONAL RENT FLATSBy practicing social rent to its tenants, ITEAS.p.A. currently covers about the 25% of the

whole rental market all over the territory of Tren-tino. In addition to this, the Company plannedto start initiatives over a ten years program(2007 2016) providing moderate rent newapartments for about 3.000 units, in order to sa-tisfy the increasing demand from people whohave not either the requisites to get them a socialrent house or to afford the prices on the free mar-

ket. Just to match this incoming demand from thegrey zone, which is particularly rising duringthese years of global recession, ITEA has also pu-blished calls for some conventional rent flats andstarted the first conventional rent agreement forthe year 2009.

09ITEA S.p.A. number of dwellings* per class of surface

*Actual number of rental dwellings

Dwellings per class of surface in m2N925

1.792

3.0152007

2008

2009

Year

up to 45 m2

45,01 to 60 m2

60,01 to 80 m2

80,01 to 100 m2

> 100

up to 45 m2

45,01 to 60 m2

60,01 to 80 m2

80,01 to 100 m2

> 100

up to 45 m2

45,01 to 60 m2

60,01 to 80 m2

80,01 to 100 m2

> 100 mq.

3.022

433

862

1.783

2.985

3.005

401

862

1.773

3.019

2.998

401

CONVENTIONALRENT

Increase in rental housing stock ITEA S.p.A.

Increase%

2,93%

0,66%

1,54%

2007

2008

2009

Year

Performance of the average social rent ITEA S.p.A.

Average sustainable rentEuro

114,99

117,09

114,65

2007

2008

2009

Year

The conventional rent is topical tool that com-

pletes the Companys mission and definitivelylet ITEA S.p.A. in the world of social housing.

This kind of rental supply fits particularly thedemand coming from singles, couples as wellas from families.

In year 2009:

- 22 tenancy contracts- average surface of the apartments 35/40 m2

Conventional rents practiced:- from 125 for a one-room flat of 33 m2

- to 440 for an apartment of 91 m2



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LIVING WELL TOGETHER

ITEA S.P.A. truly believes that its commitmentto social security is a key factor to assure good li-

ving and social harmony for the tenants.For these purposes, in year 2009 the Companyadopted the Security Plan for quiet living inITEAs buildings, which provides several actions

within the following topics:

- urban planning: though ITEA has no directcompetence in it, the Company calibrates ca-refully the new settlements of public housing

taking care of both territorial and social issues;

- social conflicts prevention: ITEA started syste-matic collaborations with public organizations(such as the local office of the Government Com-missioner) and local no-profit organizations inorder to set specific projects; moreover, the Com-

pany is creating a building data-base that will leadher to evaluate any specific criticality;

- managing neighbour life: ITEA assures the re-

spect of the rules of fair living within its quar-ters through two main tools: the Companysarea inspectors and the trustees network, pro-fessionals who supplement the inspectors work

with specific interventions that are communityoriented and based upon dialogue facilitation;

- managing social conflicts: in case of exceptio-nal and complicated situations, in order tosolve those kind of problems a Companys ex-

pert in social mediation and two officials ma-

nage in fixed hours - a dedicated front office;

- information and stakeholders participation:in order to stimulate specific processes of par-ticipation concerning security and social har-mony, ITEA started up the Social Com-mission, a permanent table attended by, amongthe others, representatives of municipalities,trade unions, private and public associations.

ITEA S.p.A.

10


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SOCIAL COHESION

A sustainable approach for a livable neighbour-hood must set, on various level, plans and actionsin order to assure security and social stability as

well as it must be able to agree any expectationscoming from the tenants and to satisfy their needs

11

GOODpraCTICES

ITEA S.p.A truly believes that an adequate in-formation and a responsible communication tonew tenants can do much to support a peacefulenvironment and good relationships among theneighbours .For this purpose ITEA goes on with its goodpractice managed by companys experts andconsisting in giving educational meetings fornew tenants (especially in the case of big deli-veries).

These meetings, held by a companys experts insocial mediation, have a two-step structure (priorto and on the actual delivery) and are aimed toinform and regulate the tenants for proper con-duct within the building, as well as for the bettermanagement of social relations with other te-nants and in the neighbourhood as a whole.

to communicate and, simply, feel good together.

ats why ITEA S.p.A. firmly shares and pro-motes the Neighbours Day, supporting thosespontaneous groups of tenants that, from year2009, celebrate this happy event in several quar-ters on the territory of Trentino.


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ENVIRONMENTAL POLICY

AND THE SPECIAL PLANAt the end of 2007 the Board of Directors adop-ted the Special Plan for Social Housing, aimedat increasing the public housing stock. e Plan(2007-2016), approved aerwards by the Provin-cial Government, provides an overall housingoffer of 9.000 lodgings.Part of this increase will be carried out by ITEAS.p.A. through renovation and new constructionsoperations. ITEA leans especially toward the lat-ter type of action. at depends on ITEAs posi-

tion of fostering a sustainable constructingaction that takes adequately into account the de-mand for eco sustainable lodgings coming nowa-days from the community.

Considering that ITEAs achievements have been

always accomplished with a special attention tothe environment, in the execution of the Extra-ordinary Plan the housing company was as welldetermined to apply the sustainable develop-ment ideal, carrying out choices with the least

possible impact on the environmental and localbackground.From this point of view the five operative goalsof ITEA are:

- Implementing the use of eco building materials;

- Designing and building in compliance withbio-architecture criteria;

- Testing energy saving methods and techniques;

- Performing building energy retrofitting;

- Fostering staff training in connection with spe-cifical ecological issues.

In the accomplishment of the Extraordinary Planthe over mentioned guidelines have been taken

into account. erefore it has been prescribed theuse of timber as a building material at least in aquota of 10% of the new buildings intended tobe let to a social rent, i. e. for about 300 lodgings.

Corporate Social Responsibility ReportITEA S.p.A.

12

Protectingthe environment


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THE TIMBER SUPPLY CHAIN

In order to put into practice the prospect of usingthe timber as a building material, ITEA S.p.A. hasundertaken to set up a local timber supply chain.at allowed the company to gain a wide availa-bility of eco building materials and to give a boostto the market of innovative technologies connec-ted with the use of timber, also in collaboration

with private firms and research institutions.ITEA made therefore use of the scientific consul-tancy of expert centres and worked for the settingup of a provincial centre in which are going to

meet timber materials of all those who, on a locallevel, are willing to associate in order to sustainthe project.

GREEN MODEL HOUSEWith the aim of promoting the use of eco buil-ding techniques, in January 2009 ITEAs Boardof Directors took the decision of designing a pro-totype of sustainable house and commissionedthe execution to a specific study group.From that arose the invention of the G.M.H. the Green Model House an innovative modelfor ITEAs houses, marked by the make-up of re-current modular elements, paying special atten-

Preservationof the environment,

as a concept shapingthe companys mission,is not only an ethicalconcept, indeedit is a tool committingitself to a strategy which- in conjunction with R&Din the frameworkof the energy retrofittingof the buildings -permits to achieve remar-kable savingsin the buildingrunning costs.

Paolo ToniolliVice President of ITEA S.p.A.

13


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tion to the flexibility of the lodgings, to the Energy

performances and to the solidity and enduranceof these and being at the same time capable ofadapting to the specific local and sectorial needs.e project was coordinated by ITEAs Vice Pre-sident, dott. Paolo Toniolli, with the contributionof the skills of the technical team of the same com-

pany and with the expertise of the Mechanical

and Structural Engineering Department of theUniversity of Trento, of CNR-IVALSA of SanMichele allAdige and of some professional peo-

ple with experience in the sector.At the end of the Committees work, the techni-cal sector of ITEA started the application of theG.M.H. in some of the building yards of the com-

pany, with results which one will be soon able toappreciate.

interv

iew

THE GREEN MODEL HOUSE AS A GREEN BUILDING MODEL

The strategy adopted by ITEA S.p.A., aimed at the realization of the timber supply

chain, which brought to the study and setting up of the G.M.H., derives from the

awareness that timber is an optimal building material, allowing high energy efficiency

level for the buildings, besides possessing a much more limited environmental im-

pact in comparison with the usual building materials.

As a matter of fact, the efficiency of the sustainability performances of the public

buildings is an necessary requirement in accordance with the Regulations regarding

Energy Certification of the buildings adopted by the Provincial Government in Oc-

tober 2008.

Paolo Toniolli

Vice-President and General Manager for Development ITEA S.p.A.

ITEA S.p.A.

Energy classification

Average energy consumption of the stockof ITEA S.p.A.

Consumption class

90 KWh/(m2/y)

120 KWh/(m2/y)

160 KWh/(m2

/y)

> 160 KWh/(m2/y)

Scale

70 KWh/(m2/y)

50 KWh/(m2/y)

30 KWh/(m2/y)

Low consumption

High consumption160,11kWh/(m2/y)

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SCIENTIFIC RESEARCH

e Green Model House is besides a prototypecompliant with sustainable and renewable energysystems.It was because of this that in the course of 2009,ITEA started a specialistic collaboration withBruno Kessler Foundation (FBK) in order tobegin an experimentation in the field of exploita-tion of geothermal energy.is collaboration with FBK will lead to optimi-zation of energetic G.M.H building performan-ces and to the choice of the most suitable setting

for the future housing settlements, with regard tothe energetic productiveness of the territory, eva-luated thanks to subsoil mapping.Research activity proved essential as well with re-gard to Energy Certification: e lodging com-

plying with G.M.H. ITEA criteria is as wellCasaClima B certifiable and is in conformityboth with the LEED protocol, stating classifica-tion criteria of sustainability performances of thenewly constructed buildings, and with the studiesstill in progress in the offices of Trento Autono-

mous Province and of DTTN-Habitech concer-ning Trentino Timber Houses certification.

Gas emissions

ITEA S.p.A. stock average greenhouse gas

emissions

Emission class

110 Kg/(m2/y)

180 Kg/(m2

/y)

> 180 Kg/(m2/y)

Scale

70 Kg/(m2/y)

40 Kg/(m2/y)

10 Kg/(m2/y)

Low emission

High emission

33,10 kg/(m2/y)

140 Kg/(m2/y)

15

ENERGY RETROFITTINGOF THE BUILDINGSFOR A BETTERENVIRONMENT

An evaluation on the campaign for retro-fitting energy plants can be done at the

end of 2009 in terms of energy savings and

emission reduction for some of the heating

systems (87) of the stock of ITEA S.p.A.

Some figures can be pointed out:

- a consumption reduction which is equiva-

lent to a 24,7% in terms of energy saving

(from 72.84 kWh/m3 during 2000/2003 pe-

riod to 54,83 kWh/m3 during 2008/2009

period);

- a CO2 emission reduction (from about2.300 tons for 2000/2003 period to about

1.592 tons for 2008/2009 period).

Retrofitting and energy saving have also

been achieved through:

- building insulation, coverings retrofitting,

installation of thermal-break windows,

chronotermostats, thermal energy meters

and zone valves, rebuilding of distribution

nets and retrofitting of8 heating stationsfor a total of402 dwellings served;

- retrofitting of heating plants shifting from

oil-fired heating to methane, for a total of

32 dwellings served;

- connection to the teleheating system for 6

buildings in Pergine Valsugana and Riva del

Garda, for a total of128 dwellings served.


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STOCK MANAGEMENT

AND DEVELOPMENTReporting for year 2009 a total number of 10.200flats to rent, ITEA S.p.A. can mark an increasingtrend in its rental stock (1,54%). is stock develop-ment is due to an enhancement of the Companysrental supply which can be seen at the end of 2009 also in a 13% progress of work on new construc-tions scheduled by the 2007-2016 Special Plan.

ese figures help to make ITEA an important sub-

ject on the local economic scene and, in particular,for the building sector, having reported a total inve-stment of the year of 12,7 million Euros.

MAINTENANCE AS A TOOLFOR SUSTAINABLE DEVELOPMENTe increase of the Companys stock is a key factorto match the demand for public houses and it repre-sents a sure boost for economy. At the same timemaintenance is also important, both in terms of vo-

lume of the works (8,2 million Euros of major main-tenance in year 2009) and to keep the economic

value of the stock in the long run: about 60% ofmajor maintenance budget for 2009 was spent re-furbishing apartments, for a total of 502 mainte-nance actions.

AN EXTRAORDINARY PLAN OF MAINTE-NANCE TO SUPPORT LOCAL ECONOMYIn order to cope with the effects of the global reces-

sion that hit the economic system even local in2009 the provincial government of Trentino nel2009 enacted a special Anticrisis Plan.

ITEA S.p.A.

ITEA S.p.A. Special Plan for 2007-2016

Projection up to 2012

New constructionsLeft-overs dwellingsTotal%

2012

Year

2011

2010

2009

2008

7,372007

15,70

24,88

31,35

37,62

50,83

16

Promotingeconomicsustainability


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In accordance with this Plan, ITEA S.p.A. replied

with these perfomances:- more than 15,4 million Euros on major main-

tenance

- more than 2,2 million Euros on common main-tenance were assigned in year 2009.

ITEAs Special Program on maintenance, which in-cludes the actions above, meets the requirements ge-nerally adopted by the Company in order to manageits stock, that are:

- to capitalize the value of the stock throughmajor maintenance activities;

- to put down the basis to improve the energetic performances of the Companys buildings(energetic regeneration of the heating systems);

- to create an induced economic volume for localfirms which operate on the territory.

is contribution, in an anticrisis sense, was par-ticularly significant on the occasion of renovatingbuildings of the Municipality of Trento: in record

time (three months) the Company was able tostart up maintenance sites for more than 1,5 mil-lion Euros in total.

Focusing on maintenancestrategic plans, through

long term and structuredworks, brings a clearadvantage in termsof economic and functionalefficiency: ITEAs goalfor economic sustainability

is to achieve safety,living comfortand consumption reductionemprovement just by going

beyond the simple logicof repairing.

Giulio GiacomelliStock Maintenance Department DirectorITEA S.p.A.

Part of renovated old dwellings each year

by ITEA S.p.A.

Renovated old dwellings%

1,24

1,47

1,45

Trend of the average expenditure

for long-term maintenance (over last 5 years)

Average expenditure for housing maintenanceEuro

4,543.58

4,532.39

4,331.01


2007

2008

2009

2007

2008

2009

Year

17

Year


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THE ETHICAL LINES

OF ACTIVITY OF ITEA S.P.A.Since February 2009 ITEA S.p.A. has been adop-ting a Code of Ethics in order to orientate all ofthe activities to comply with specific and declaredethical rules, according to the provisions of D. lgs.231/01 on liability of legal persons.So, the company wanted to bind all parties (em-

ployees, directors, suppliers, users, etc.) with therules of transparency, fairness, effectiveness andefficiency, accountability as well as with the prin-ciples of fair competition.

In particular, governance is implemented by ad-ministrators in adhering to the principles of pro-fessionalism and cooperation in the publicinterest.e address and coordination activities carried onby the Autonomous Province of Trento make theCompanys governance transparent and consi-stent with the common purposes and the publicinterest.

The adoptionof a Code of ethicsby ITEA S.p.A. joins

a clear organizationalmodel hinged on a systemof prior control of the busi-ness processes, which aimsat preventing the commis-sion of crimes by the ma-

nagers and employeesof the Company and,at the same time, ensuringmaximum effectivenessand efficiency in perfor-mance, in accordance withnational and local lawreference.

Silvano LibreraGeneral Affairs Department DirectorITEA S.p.A.

Corporate Social Responsibility ReportITEA S.p.A.

18

Promotingstakeholdersdialogue


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STAKEHOLDERS DIALOGUE

ITEA S.p.A. considers the relationship with thestakeholders as a continuous process development.

Currently, the dialogue with stakeholders is de-veloping under different guidelines:

- e construction of working tables and parti-cipative form of discussion on specific topics(Social Committee);

- Consultation with local authorities for the ana-lysis of residential context within which to ca-

librate the inclusion of new sites of publichousing (Scorecard)

- Specific dialogue initiatives with the tenantsand their representatives in educational / infor-mation events (training courses for referents ofcondominium; deliveries to new tenants)

- Specific actions through special listening dedi-cated to weak and needy tenants (meetings

with officials expert in social mediation).

THE SOCIAL COMMITTEEe establishment of a Social Committee, com-

posed of 14 elements representing the local insti-

tutions, trade unions and tenants was the real re-

sponse from the Company to achieve specificgoals in territorial governance: promotion of sa-fety and social cohesion in the neighbourhoods.e Committee has advisory and steering com-

petences in order to help ITEA S.p.A. to set proper initiatives aimed at improving livingconditions in public housing.

INFORMATION AND TRANSPARENCYe Company pursues a policy of dialogue and

transparency through specifically designed infor-mation tools.e Company aims to keep stakeholders infor-med and updated on policies, initiatives and onthe progress in achieving objectives as well as onthe actions implemented.e most important means of communicationand information are:

- the Social Balance, which is published annuallyand is directed to all major stakeholders;

- the corporate magazine Edilizia Abitativa, di-

rected mainly to the tenants and to other mainstakeholders (e.g, public authorities andothers).

19


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QUALITY HUMAN RESOURCES FOR A

BETTER SERVICE TO TENANTSITEA S.p.A. is aware of the richness and powerthat its own employees can express. e added

value that the staff can give in terms of technicalknowledge, learning capacity and application, butalso cultural and relational aptitude, can concretelyturn into a useful tool to better the service provi-ded to the tenants. For these reasons ITEA S.p.A

pursues a continual improvement strategy forscientific and cultural enrichment as well as for the

well-being of the person, planning continual trai-

ning sessions and developing a logic of mutual be-nefit (win-win) between job and family duties.

GROWTH AND PERFORMANCE TOOLSFOR HUMAN RESOURCESe main levers used by the Company to pursuethe improvement and growth of its human resour-ces are:

- a system of aimed training

- a system that rewards the results of internalprojects

- a certified corporate system for work-family re-conciliation, according to the Work&FamilyAudit standard

Within a substantially positive trend, in 2009 atotal of 2,036 hours of training were provided, di-

vided into 48 training events both internal and ex-ternal. e synergy with Trentino School ofManagement (TSM) has allowed to keep a largeand high level of training for employees along witha substantial saving of about 27,000 euros on the

organization and management of the courses pla- yed. According to the internal reward mecha-nisms, ITEA SpA has paid its employees a total ofover 55,000 euros as a result bonus for internal

projects and micro-projects.

ITEA S.p.A.

The Company does appreciateits own human resources and

the importance of their partici-pation in the corporate activities.We steer the employment mana-gement to allow human growthand skill enhancementin every employee.

Code of ethics ITEA SpA

20

Developinghuman resources


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FAMILY AND WORK RECONCILIATION:

A CERTIFIED PROCESSIn March 2009 ITEA SpA obtained the "Audit Fa-miglia&Lavoro" certificate, a recognition that en-sures the conformity of the corporate reconci-liation system according to specific requirementsin line with the Work & Family Audit europeanstandard. is is a first goal that strengthen the

interv

iew

ITEA S.P.A.: A FAMILY FRIENDLY COMPANY

The path chosen by ITEA SpA in the application of a family-work reconciliationmanagement system represents a pioneering and interesting experience thatgives prominence to the family as a resource and strategic investment for a su-stainable development, more adequate to the up to date scenarios which de-mand sensibility and attention in the management of time as well higher levels

of efficiency and performance.ITEA Spa, like other companies in Trentino, enters with good perspectives thesocial and political context of Trentino aiming at adopting a systematic approachwhich starts from the family, with the final goal of making Trentino a district ofinnovative family policies for the wealth of individuals as well as for the entirecommunity.

Luciano Malfer

General manager of the Special ProjectAutonomous Province of Trento Coordination for family policies and birth support

creation of a corporate system whose objectives are

to improve the overall performance of the companyjointly with the protection and well-being of em-ployees and their families. In this, the Company hasestablished a clear Implementation Plan and esta-blished specific improvement objectives in somestrategic areas such as: management skills, workinghours, policy and culture of reconciliation and sup-

port services. Today, most of the established targetswere achieved and this has led ITEA SpA to a re-confirmation of the certification for 2010.

Promotion of diversity and equity

of employment in ITEA S.p.A.

Managers Execut ives Employees(%)

Rate of staff absenteism in ITEA S.p.A.

Rate%2,41

2,23


Among the objectives of the Implementation Plan,the completion of a nursery has been an undoub-tedly significant action in terms of opportunities forthe employees' families.The structure, designed to provide up to 10 seats,

is open to the territory and will also allow the fre-quency by families outside the Company.

ITEA SpA is focusing on the effectiveness of this so-lution, to facilitate as much as possible workingmothers and to contribute concretely to the pro-ductivity increase.

THE NURSERY

21

2008

2009

Year

Year

3,85

8,97

87,182009

3,33

10,67

86,002008

3,97

7,9588,08

2007


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ITEA S.p.A.

01 Promoting local social sustainability

N. INDICATOR 2007 2008 2009

SOC. 1 HOUSING SUPPLY BASED ON LOCAL DEMAND

SOC. 1.1 Breakdown of the dwellings by size*up to 45 m2 925 862 86245,01 to 60 m2 1.792 1.783 1.77360,01 to 80 m2 3.015 2.985 3.01980,01 to 100 m2 3.022 3.005 2.998> 100 m2 433 401 401

* Actual number of rental housing

SOC.1.2 Types of dwellings produced each year (%)social rent 100 100 100nr. of dwellings rented at conventional rent - - 22

SOC. 1.3 Growth of the rental offer of the company (%) 2,93 0,66 1,54

SOC. 1.4 Selling offer(% of total bid) 0,41 0,23 0,34

SOC. 2 RENT AND RUNNING COSTS

SOC. 2.1 Breakdown of the types of rental (Euro/m2)

only social rent, of which:objective rent 4,93 4,97 5,22controlled rent 1,61 1,64 1,60average objective rent () 351,14 354,39 373,61average controlled rent () 114,99 117,09 114,65

SOC. 2.2 Running costs per dwelling n.d. n.d. n.d.

SOC. 2.3 Progression of rent (%) 4,55 1,86 -2,44

SOC. 2.4 Running cost / rent ratio n.d. n.d. n.d.

SOC. 3 SOCIAL MIX

SOC. 3.1 Part of internal mobilityin the allocations of dwellings (%) 13,12 5,03 4,54

SOC.3.2a Social distribution of tenants by age (%)less than 18 years 20,93 23,45 23,5519 to 30 years 12,18 11,25 11,6331 to 40 years 12,15 11,65 10,7941 to 50 years 15,03 15,56 15,5651 to 60 years 12,90 12,42 12,2261 to 70 years 12,29 11,76 11,60over 70 14,52 13,91 14,65

Social distribution of tenantsby nationality (%)Italian n.d. 83,64 82,84UE n.d. 2,11 2,14other n.d. 14,25 15,02

EURHO-GRgrid


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Social distribution of tenants by family 2007 2008 2009structure (numbers of components) (%)

1 comp. 35,60 36,50 35,902 comp. 27,90 28,40 28,603 comp. 16,60 15,30 14,80> 3 comp. 19,90 19,90 20,70

Social distribution of tenantsby income (%)(less than 10.000,99 ) n.d. n.d. 28,95(10.001 to 20.000,99 ) n.d. n.d. 45,78(20.001 to 28.000,99 ) n.d. n.d. 16,72(over 28.000,99 ) n.d. n.d. 8,55

SOC. 3.3 Part of residence receiving social assistancefor the payment of their rent and runningcosts (%)

(additional provincial rent) 15,80 19,20 20,40

SOC. 4 PROMOTION OF SOCIAL COHESION

SOC. 4.1 Description of social cohesion initiativesand evaluation of results - Condominium Condominium

project projectin civics, in civics,

n. 7 courses n. 7 courses(3 sessions each) (3 sessions each)

Neighbours-day,4 districtsinvolved

SOC. 5 SOCIAL ASSISTANCE TO TENANTS

SOC. 5.1 Expenses for social assistance The Company does not bear direct costsof social assistance

SOC. 6 ACCESS FOR DISABLED AND ELDERLY PEOPLE

SOC. 6.1 Part of dwellings accessible to the disagbledand elderly in the existing housing stock (%) 3,90 4,02 4,23

SOC. 7 NEIGHBOURHOOD SECURITY POLICY

SOC. 7.1 Initiatives and results of the security policyCoordinated actionsfor the suppression and preventionof social conflicts by: n. of interventions n. of interventions n. of interventionsinspectors area 797 980 1.077fiduciary (social and relational support) 937 798 980social mediator 90 120 248


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ENV. 1 ENVIRONMENTAL POLICY 2007 2008 2009

ENV. 1.1 Environmental action plan or initiatives green - Special Plan Special Planpublic procurement 2007/2016 2007/2016

Wood sector Wood sector

ENV. 1.2 Part of new and renovated dwellings according - 100% higher 100% higherto environmental standards higer than the than thethan the national legislation (%) national standard national standard

reference referenceD.M. 316/2008 D.M. 316/2008

ENV. 2 FIGHTING CLIMATE CHANGE (ENERGY AND GREENHOUSE GAS,/ TRANSPORTS)

ENV. 2.1 Energy used and greenhouse gas emittedby the stock and units of the last five years:

Average energy consumptionof the stock (Kwh/m2 /y) 160,15 160,13 160,1

Average GHG emissions of the stock(CO2 Kg/m2 /y) 33,11 33,11 33,1

Average energy consumptionof recent dwellings (CO2 Kg/m2 /y) 136,52 133,98 141,7

Average GHG emissionsof recent dwellings (CO2 Kg/m2 /y) 29,19 27,56 2

ENV. 2.3 CO2 emission from company vehicles(t CO2 / y) 9,66 8,74 6,22

ENV. 2.4 Means of transportused by the stafffor their commute, and average daily distancetravelled by employee (km)individual car or motorcycle - 32,7 33,9car pooling - 29,6 0public transport (train, bus) - 32,5 63,5bike - 7,5 6on foot - 2,1 2

ENV. 5 AWARENESS CAMPAIGNS

ENV. 5.1 Development of environmental awarenesscampaigns for resident, employees and service providers:

employees environmental environmental environmentaltraining training training

residents social social socialbalance balance balance

service providers - - -

ITEA S.p.A.

02 Protectingthe environment

EURHO-GRgrid


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03Promoting economic sustainability

04Promoting stakeholders dialogue

ECO. 1 STOCK MENAGEMENT 2007 2008 2009

ECO. 1.1 Part of renovated old housing stock each year(concerns renovations over 10.000 and dwelling

for more than 25 years-old stock (%)) 1,24 1,47 1,45

ECO. 1.2 Major maintenance expenditureper dwelling over a 5-years-old stock ()* 4.543,58 4.532,39 4.331,01* Trend of the average outstanding long-term maintenance

ECO. 1.3 Vacancy rates (turnover > 90 days) (%)* 6,47 6,22 3,48* Vacant for reference year, for housing with a turnover of more than 3 months

ECO. 2 LOCAL ECONOMIC SYSTEM

ECO. 2.1 Income from activities redistributedto stakeholders (K)employees - 7.704 7.923authorities - 13.628 12.435banks - 2.017 2.885suppliers and service providers - 55.330 39.659

ECO. 2.2 Annual investment on new stock (K) * 32.320 36.127 12.773*Total number of progress reports

ECO. 3 RESPONSIBLE PURCHASING

ECO. 3.1 Description of ethic The company uses recycled materials for the practice of office (for example: stationery).and eco-friendly practices The company, if possible, uses and promotes the use by providers of eco-friendly

materials for new construction and renovations

GOV. 1 DIALOGUE AND SATISFACTION OF TENANTS 2007 2008 2009

GOV. 1.1 Number of meetings with residents organised - 7 courses for 3 sessions eachor financed by the company Condominium project in civicsin order to promote dialogue

GOV. 1.2 Results of resident satisfaction surveys n.d.

GOV. 1.3 Action plan for the increasingof the tenants' satisfaction - - Yes (Safety Plan)

GOV. 3 PROMOTING TRASPARENCY

GOV. 3.1 Existence of a Code of ethics practicedby the company - Yes (Code of ethics) Yes (Code of ethics)

GOV. 3.2 Existence of strategic paper(purposes and goals of the company)and evaluation Management plan Special plan Special plan


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HR. 1 BUSINESS DEVELOPMENT 2007 2008 2009

HR. 1.1 Staff breakdown per form of employment (%)permanent 82,00 99,30 95,50fixed term 18,00 0,70 4,50full time 90,00 90,00 85,20part time 10,00 10,00 14,80

HR. 1.2 Breakdown of hours, concerned emplyees and annual expenditure for training sessions per categoryof employees (hours and Euro)subjects involved 230 271 178total training hours 1.423,5 1.778,5 2.036,50training events 30 48 48suppliers 13 22 18total expenditure () 23.552,00 31.975,00 15.110,00

HR. 1.3 Internal promotion rate per employee category (%)** Data not shown because no significant

HR. 2 PERMANENT IMPROVEMENT OF WORKING CONDITIONS

HR. 2.1 Policy to promote good health and compatibilitybetween family lifes and jobs

HR. 2.2 Level of employee satisfaction n.d.(The latest survey was in 2004:

general index rating of 3.43 out of 5)

Part of absenteeism (%) - 2,41 2,23

HR. 3 PROMOTING DIVERSITY AND EQUITY OF EMPLOYMENTHR. 3.1 Breakdown of employees by category

and by gender (%)(M=men W=women) all M W all M W all M W

managers 3,97 3,31 0,66 3,33 2,67 0,66 3,85 3,20 0,65executives 7,95 5,96 1,99 10,67 6,00 4,67 8,97 4,49 4,49employees 88,08 45,03 43,05 86,00 42,00 44,00 87,18 44,87 42,31

HR. 3.2 Special employmentSpecific contracts for the young, the unemployed, Currently there are no employees in this statepeople with specific social difficulties

ITEA S.p.A.

05 Developing human resources

Obtaining certificationAudit workand family

Complete micro-nurserycorporate structure

2009 performance 2009 Eurhonet Eurhonet nameorganisation performance best ofITEA S.p.A. average performance organisation

SOC. 1.3 Growth of the rental offerof the company STOCK (%) 1,54 0,93 3,7 AB Gavlegrdarna Sweden

ENV 2.1 Average energy consumptionof THE STOCK (Kwh/m2/y) 160,11* 176,41 102 GBG Mannheim Germany

Average GHG emissions ofTHE STOCK (CO2 Kg/m

2/y) 33,10* 30,8 2,7* AB Gavlegrdarna Sweden

Average energy consumption ofTHE RECENT DWELLINGS(Kwh/m2/y) 141,77* 149,71 65 ATC Torino Italy

Average GHG emissions ofTHE RECENT DWELLINGS(CO2 Kg/m

2/y) 26,42* 23,84 16,25 ATC Torino Italy*Consolidated data

ECO 1.1 Part of renovated old housingSTOCK (%) 1,45 3,2 9,67 FSM France

ECO 2.2 Annual investment onNEW STOCK (k) 12.773* 24.028 87.000 Familjebostder Stockholm*Annual amount of working progress status Sweden

Per dwellings (k) 1,25 1,76 8,52 Habitat du Nord FranceBenchmarkEurho-GR

in2

01

0

EURHO-GRgrid


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27

The Companydirectly gathered

the datathis report

is based on.Data come from

the generalaccounting

system plusthe internalinformation

system and fromthe Companys

Social Balanceand other

corporate reports.

Data providedin this report

and specificallythe indicator grid,

may varydepending

on the specificregional lawsused by each

of the Italiancompanies

of the Eurhonetnetwork.

CONVENTIONAL RENT: particular kind of rent money that is used tosatisfy the rental demand for affordable houses coming from people whohave not either the requisites to get them a social rent house or to affordthe prices on the free market. The amount of the conventional rent de-pends on Territorial Agreements set by the municipality together withlocal property associations and the most representative tenants asso-ciations.

MODERATE RENT: particular kind of rent money set by provincial lawto satisfy the rental demand for affordable houses coming from peoplewho have not either the requisites to get them a social rent house or to af-ford the prices on the free market. Families can obtain a moderate renthouse only if qualified on the base of grading lists set by Local Authorities.

OBJECTIVE RENT: (theoretical measure) rent money that is calculatedbased on certain standards set by provincial law and regulations such

as surface, age of the building, etc.. Its one of the base factor to calcu-late the sustainable rent.

SUSTAINABLE RENT (social rent): rent money that tenants actuallypay for a public housing flat; it is calculated based on the social and fi-nancial condition of the tenants and on the type of housing (see aboveobjective rent).

PUBLIC HOUSING: set of policies and interventions to manage a buil-ding stock in order to satisfy the housing demand of low-income people.It concerns building stock built by contributions by State, Region or Mu-nicipality.

SOCIAL HOUSING: set of policies and interventions to manage a buil-ding stock in order to satisfy the rental demand for affordable housescoming from people who have not either the requisites to get them asocial rent house or to afford the prices on the free market. Economicresources to develop the building stock for social housing may comefrom both private investors and public bodies such as State, Region orProvince.

EURHO-GR: Registered mark. Official standard used by ERP compa-nies belonging to the Eurhonet group when filling out the social sustai-nability and environmental report. It is used as guidelines and it showsan indicator grid (both at municipality and nationwide levels) for data col-

lection.

COMMON MAINTENANCE: the repairing or restoration of the buildingareas, flats or accessories with no increase in value or performance.

MAJOR MAINTENANCE: restructuring or repairing actions that mayincrease the estate value or life.

STAKEHOLDERS: recipient partners that affect company managementdirection and activities. Stakeholders include: employees, the financialcommunity, customers, suppliers, state, Public Administration, environ-ment and others.

SUSTAINABLE DEVELOPMENT: the financial, environmental and so-cial services that aim to better the quality of life of the entire community.It fulfils the present generation needs without disregarding next genera-tions expectations.

&Glo

ssary

METH

ODOLOGY


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ITEA S.p.A.ITEA S.p.A. - ISTITuTo TrEnTIno PEr lEdIlIzIA AbITATIvA SPA con SocIo unIco

SEdE lEgAlE: vIA r. guArdInI, 22 - 38121 TrEnToTEl. 0461-803111 fAx 0461- 827989 E-mAIl: [email protected] InTErnET: http://www.itea.t.itcAP. Soc. Euro 3.412.077,00 I.v. rEg. ImPr. dI TrEnTo / c.f. / P. IvA 00123080228 rEA n. 142512

SocIET SoggETTA Ad ATTIvIT dI dIrEzIonE E coordInAmEnTodA PArTE dEllA ProvIncIA AuTonomA dI TrEnTo c. fISc. 00337460224-

EURHONET - 18 SQuArE dE mEES b - 1050 bruxEllES - www.ehet.e

csr report 2009 - itea trento (english)

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