culturalcompetencemodules cano davis solisortiz trewartha

Running head: CULTURAL COMPETENCE MODULES 1

Cultural Competence Modules

Monica Cano, Allison Davis, Hector Solis-Ortiz, Ashley Trewartha

Loyola University Chicago

CULTURAL COMPETENCE MODULES 2

Table of Contents Pre-Service Cultural Competence Module Overview, Learning Objectives, and Resources Prompts & Rubrics:

Discussion Essay Blog Multimedia

Mid-Service Cultural Competence Module Overview, Learning Objectives, and Resources Prompts & Rubrics:


Post-Service Cultural Competence Module Overview, Learning Objectives, and Resources Prompts & Rubrics:


Reflection


Cultural Competence: Pre-Service Module


Cultural Competence Pre-Service Module Overview Overview

Cultural competence is defined as (a) valuing diversity, (b) having the capacity to think about your own culture and social identities, (c) being conscious of how people interact across differences, (d) understanding historical and present-day challenges of the community and its population, and (e) incorporating all of this knowledge into actual work (Cross et al., 1989).

The module focuses on Part (b) having the capacity to think about your own culture and social identities. The purpose of this activity is to help you begin to think about your own social identities before you begin your experience at your service site. Some examples of social identities are race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status, ability status, body size, nationality, citizenship status, and education level. This module will also help you reflect on what social identities you hold that might aid or challenge you in your work. Learning Objectives

1. The student will reflect on their own identities and experiences to understand how the definition of cultural competence ties into their course and service experience.

2. The student will identify how they plan to implement specific course content that will inform their service learning experience.

3. The student will explain how their own identities affect their communication or ability to work with people with different backgrounds.


Resources Curricula Enhancement Module Series: Definitions of Cultural Competence http://www.nccccurricula.info/culturalcompetence.html Cultural Competence: Establishing a Knowledge Structure http://www.businessweek.com/adsections/diversity/diversecompet.htm Cultural Competence in the Workplace: Challenges and Solutions http://www.leadingage.org/magazine/Feature.aspx?id=5524 National Institutes of Health: Cultural Competency http://www.nih.gov/clearcommunication/culturalcompetency.htm


Pre-Service Prompts Discussion Board Prompt Discussion Post Instructions:

In the ongoing process of being more culturally competent, it is helpful to start with who we are as individuals. Start by picking two social identities that you hold. These can include, but are not limited to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status, ability status, body size, nationality, citizenship status, education level, etc. What advantages or disadvantages do you feel that you experience based on these two social identities that you chose?

For the two social identities you chose, think about the people you will be working in partnership with at your service site. Will their identities be similar or different from your own? What barriers might you face in working with different populations at your site? How do you see the content of your course being useful to your work with the different populations you will be collaborating with at your site? Response Instructions:

Respond to two other individuals posts. Were there similarities or differences in their posts that stuck out to you? What did your peers write that helped you reflect on your own response? Be sure to raise any questions that came up in reading their posts or areas in which your peers could reflect more.


Pre-service Reflection Rubric Discussion Assignment

Domain Being Assessed = Social Justice and Values

The Outcomes Your Work is to

Demonstrate

The Assessment of those Outcomes Evidenced in Your Work

EXCELLENT/VERY GOOD SATISFACTORY NEEDS WORK UNSATISFACTORY

What: You will list and explain your own identities.

You have described the social identities you hold in a complex way that includes many characteristics.

You have described the social identities you hold in a way that includes several characteristics.

You have described the social identities you hold in a limited way that includes few characteristics.

You have described the social identities you hold in a way that includes few, if any, reference to characteristics.

So What: You will demonstrate an understanding of how your social identities provide you advantages or disadvantages in social contexts.

You have critically analyzed several of the possible ways in which your social identities provide you advantages and disadvantages in rich and complex ways. You have included several references to ideas about the origins/sources of social identity.

You have analyzed some of the possible ways in which your social identities provide you advantages and disadvantages in a satisfactory way. You have included some references to ideas about the origins/sources of social identity.

You have provided a limited analysis of the possible ways in which your social identities provide you advantages and disadvantages. You have included limited references to ideas about the origins/sources of social identity.

You have provided no analysis of the possible ways in which your social identities provide you advantages and disadvantages. You have included no reference to ideas about the origins/sources of social identity.

Now What: You are to apply your insights about social context and values to guide your possible future behaviors and choices at the service site.

You have included several examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future behaviors at the site.

You have included some examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future behaviors at the site.

You have included limited examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future behaviors at the site.

You have included no examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future decision making or your examples are inappropriate.

*Social context includes factors such as gender, race, socio-economic status, sexual orientation, faith, age, physical/mental ability, and other characteristics by which society defines, describes or categorizes people.


Domain Being Assessed = Connection to Course Content The Outcomes

Your Work is to Demonstrate



What: You are to identify course theories, concepts, materials, and/or objectives that you plan to implement at your service learning experience.

You have identified several connections between course concepts, theories and/or objectives and your service learning experience.

You have identified some connections between course concepts, theories and/or objectives and your service learning experience.

You have Identified limited connections between course concepts, theories and/or objectives and your service learning experience.

You have not identified connections between course concepts, theories, objectives and your service learning experience or the connections you made are inappropriate.

So What: You are to describe the ways in which you hope your service -learning experience will enhance your learning in the course.

You have included several examples of the ways in which service learning may be relevant to or will inform your learning.

You have included some examples of the ways in which service learning may be relevant to or will inform your learning.

You have included limited examples of the ways in which service learning may be relevant to or will inform your learning.

You have included no examples of the ways in which service learning may be relevant to or will inform your learning or the examples you have provided are inappropriate.

Now What: You are to apply the insights you have developed to guide your future learning.

You have included a detailed description of how the insights you have made thus far can inform or guide your future learning.

You have included some description of how the insights you have made thus far can inform or guide your future learning.

You have included a limited description of how the insights you have made thus far can inform or guide your future learning.

You have included no description of how the insights you have made thus far can inform or guide your future learning.

Domain Being Assessed = Communication The Outcome Your

Work is to Demonstrate

The Assessment of that Outcome Evidenced in Your Work


You are to use appropriate conventions to effectively communicate meaning.

The writing style you use is well suited to the assignment and the audience, and conveys meaning well without the distraction of grammar, syntax and spelling errors.

The writing style you use is suited to the assignment and the audience, and conveys meaning with few distractions from grammar, syntax and spelling errors.

The writing style you use is somewhat suited to the assignment and the audience, and conveys meaning somewhat well with some distraction from grammar, syntax and spelling errors.

The writing style you use is not suited to the assignment and the audience, and conveys limited meaning and/or evidences notable distraction from grammar, syntax and spelling errors.


Essay Prompt Part 1:

In the ongoing process of being more culturally competent, it is helpful to start with who we are as individuals. What social identities do you hold? These can include, but are not limited to race, ethnicity, sex, gender, faith, spirituality, sexuality, socioeconomic status, ability status, body size, nationality, citizenship status, education level, etc. What advantages or disadvantages do you feel that you experience based on the social identities that you hold? Part 2:

Now reflect on who you will be interacting with at your service site. What identities do you share with them or not share with them? What do you expect to encounter at your service site? What barriers might you face in working with different populations at your site? What identities do you have that might help you connect to the populations you will be working in partnership with? How do you see the content of your course being useful to your work with the different populations you will be collaborating with at your site?


Pre-service Reflection Rubric Essay Assignment



Demonstrate




















Blog Prompt Anais Nin (1961) said We do not see things as they are; we see things as we are. The

social identities that we hold influence the way that we experience the world. Through a blog post, express the way you perceive the world based off of at least one social identity that you hold. Include at least three original photos or artwork created by you that represent how you see your world and explain how they tie to the social identity/identities you chose. Be sure to include how these identities influence your understanding of the work you will be doing in this course and in your service project.

Here are some questions that may help guide your project as it relates to the service work you will be doing, the individuals you will be working in partnership with, and course content. Pick at least two of the following questions to tie into your blog post:

What identities do you share or not share with the people you will be working with? What barriers might you face in working with different populations at your site? What identities do you have that might help you connect to the populations you will be

working in partnership with? How do you see the content of your course being useful to your work with the different

populations you will be collaborating with at your site?


Pre-service Reflection Rubric Blog Assignment



Demonstrate




















Multimedia Prompt Anais Nin (1961) said We do not see things as they are; we see things as we are. The

social identities that we hold influence the way that we experience the world. Through a medium of your choice, use your creativity to express the way you perceive the world based off of at least one social identity that you hold. Be sure to include how these identities influence your understanding of the work you will be doing in this course and in your service project.

Here are some questions that may help guide your project as it relates to the service work you will be doing, the individuals you will be working in partnership with, and course content. Pick at least two of the following questions to tie into your project:

What identities do you share or not share with the people you will be working with? What barriers might you face in working with different populations at your site? What identities do you have that might help you connect to the populations you will be

working in partnership with? How do you see the content of your course being useful to your work with the different

populations you will be collaborating with at your site?


Pre-service Reflection Rubric Multimedia Assignment



Demonstrate



What: You will be able to reflect on your own identities and experiences.

You have described the social context(s) of your own life in a complex way that includes many characteristics.

You have described the social context(s) of your own life in a way that several characteristics.

You have described the social context(s) of your own life in a limited way that includes few characteristics.

You have described the social context(s) of your own life in a way that includes few, if any, reference to characteristics.

So What: You are to demonstrate an understanding of the implications of your social context and values on your perceptions, interactions and choices.

You have critically analyzed several of the possible ways in which your social context and values affect perceptions, interactions and choices in rich and complex ways. You have Included several references to ideas about the origins/sources of social identity.

You have analyzed some of the possible ways in which your social context and values affect perceptions, interactions and choices. You have included some references to ideas about the origins/sources of social identity

You have provided a limited analysis of the possible ways in which your social context and values affect perceptions, interactions and choices. You have Included limited references to ideas about the origins/sources of social identity

You have provided no analysis of the possible ways in which your social context and values affect perceptions, interactions and choices. You have included no reference to ideas about the origins/sources of social identity.


You have Included several examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future decision making.

You have included some examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future decision making.

You have included limited examples of how an increasing awareness of the possible ways in which social context and values affect perceptions, interactions and choices can guide future decision making.






EXCELLENT/VERY SATISFACTORY NEEDS WORK UNSATISFACTORY


GOOD What: You are to identify course theories, concepts, materials, and/or objectives that you plan to implement at your service learning experience.




















The communication style you use is well suited to the assignment and the audience, and conveys meaning well without the distraction of grammar, syntax and spelling errors.

The communication style you use is suited to the assignment and the audience, and conveys meaning with few distractions from grammar, syntax and spelling errors.

The communication style you use is somewhat suited to the assignment and the audience, and conveys meaning somewhat well with some distraction from grammar, syntax and spelling errors.

The communication style you use is not suited to the assignment and the audience, and conveys limited meaning and/or evidences notable distraction from grammar, syntax and spelling errors.


Cultural Competence: Mid-Service Module


Cultural Competence Mid-Service Overview Overview


The module focuses on Part (c) being conscious of how people interact across difference, (d) understanding historical and present-day challenges of the community and its population, and (e) incorporating knowledge into your work. The purpose of this module is to help you reflect on the experiences you are having within your service-learning experience as they relate to your social identities and interactions across differences. This module will help you consider the history and current needs of the organization with which you are working. Overall, this module will help you slow down and reflect on your experience, what may or may not be going well, what you are learning, and how you can improve before your service-learning experience ends. Learning Objectives

1. The student will explain how what theyre learning in the course is influencing their service-learning experience.

2. The student will articulate areas of strength and improvement within their service experience.

3. The student will articulate specific examples of how cultural competence has played a role in their service experience.


Mid-Service Prompts Discussion Board Prompt Discussion Instructions:

Share information about your service site with your peers by including three facts about your service organization related to the mission, the population the organization serves, the needs of the organization or the surrounding community, or how your site practices cultural competence. How has your understanding of the organization and the population with which you work enhanced your understanding of cultural competence? What aspects of the course have helped you better understand the individuals and organization with which you are working? Have you experienced anything at your site that has enhanced your knowledge of course content?

Now that you have had experience working with your service organization, how do your experiences compare with the expectations you had at the beginning of the semester? Identify things that have been going well and challenges you have faced. Are there any challenges that could be affected by your own identities or perspective? What changes have you made or will you make in order to improve your partnership with the site? Response Instructions:

Reply to two of your peers, sharing with them ways you have addressed similar challenges at your organization. If you have not met similar challenges, share with them suggestions you have that might help them navigate the challenges they are facing. Finally, include insight about your own experience that you have gained from reading about your peers experiences. Be sure to raise any questions that came up in reading their posts or areas in which your peers could reflect more.


Mid-service Reflection Rubric Discussion Assignment



Demonstrate



What: You will articulate knowledge about your service site and the population it serves.

You have described your service site and the population it serves in great detail and used three or more examples that relate to the mission, the population, the needs of the organization.

You have described your service site and the population it serves in great detail and used two examples that relate to the mission, the population, the needs of the organization.

You have described your service site and the population it serves and only used one example in a very limited way that relate to the mission, the population, the needs of the organization.

You have described your social site and the populations it serves in of your own life in a way that includes few, if any, reference that relate to the mission, the population, the needs of the organization.

So What: You are to demonstrate an understanding of how your social identities have influenced your interactions with the people you are working with at your service site you are working with.

You have critically analyzed several of the possible ways in which your social identity has influenced the way in which you work or interact with others in rich and complex ways. You have Included several references to ideas about the origins/sources of social identity.

You have analyzed some of the possible ways in which your social identity has influenced the way in which you work or interact with others in several characteristics. You have included some references to ideas about the origins/sources of social identity.

You have provided a limited analysis of the possible ways in which your social identities have impacted your work at the service site thus far. You have Included limited references to ideas about the origins/sources of social identity.

You have provided no analysis of the possible ways in which your social identities have impacted your work at the service site at all and no mention of cultural competence. You have included no reference to ideas about the origins/sources of social identity.

Now What: You are to apply your insights about how your social identities might influence your daily interactions with others and guide your possible future behaviors and choices at your site.

You have Included several examples of how an increasing awareness of the possible ways in which social identities can guide your future decision making.

You have included some examples of how an increasing awareness of the possible ways in which your social identities might guide your future decision making.

You have included limited examples of how an increasing awareness of the possible ways in which your social identities interactions and choices can guide future decision making.

You have included no examples of how an increasing awareness of the possible ways in which social identity can guide future decision making or your examples are inappropriate.



Essay Prompt Part 1

Additionally, how has your understanding of the organization and the population with which you work enhanced your understanding of cultural competence? Please share specific examples of the organizations commitment to cultural competence. While it is important for an organization as a whole to exemplify cultural competence, it is equally important for each individual working with or for the organization to commit to cultural competence as well. How have your social identities influenced the way you worked with others? Have there been any experiences that have made you more cognizant of certain social identities that you hold? What changes have you made or will you make in order to better understand the population you are working with at your site? Part 2

Now that you have had experience working with your service organization, how do your experiences compare with the expectations you had at the beginning of the semester? What has been easy or challenging about your service experience thus far? What aspects of the course have helped you better understand the individuals and organization with which you are working? Has it been easy or difficult to connect the course content to your service learning work? Have you experienced anything at your site that has enhanced your knowledge of course content?


Mid-service Reflection Rubric Essay Assignment



Demonstrate




















Blog Prompt Share information about your service site by including three facts about your service

organization related to the mission, the population the organization serves, the needs of the organization or the surrounding community, or how your site practices cultural competence. You are encouraged to include creative elements such as photos, organization logos, or other related components. How has your understanding of the organization and the population with which you work enhanced your understanding of cultural competence? What aspects of the course have helped you better understand the individuals and organization with which you are working? Have you experienced anything at your site that has enhanced your knowledge of course content?

Now that you have had experience working with your service organization, how do your experiences compare with the expectations you had at the beginning of the semester? Identify things that have been going well and challenges you have faced. Are there any challenges that could be affected by your own identities or perspective? What changes have you made or will you make in order to improve your partnership with the site?


Mid-service Reflection Rubric Blog Assignment



Demonstrate




















Multimedia Prompt Using a creative platform, provide an overview of your experience with your service site

so far. Begin by sharing information about your service site by including three facts about your service organization related to the mission, the population the organization serves, the needs of the organization or the surrounding community, or how your site practices cultural competence. How has your understanding of the organization and the population with which you work enhanced your understanding of cultural competence? What aspects of the course have helped you better understand the individuals and organization with which you are working? Have you experienced anything at your site that has enhanced your knowledge of course content?

Now that you have had experience working with your service organization, how do your experiences compare with the expectations you had at the beginning of the semester? Identify things that have been going well and challenges you have faced. Are there any challenges that could be affected by your own identities or perspective? What changes have you made or will you make in order to improve your partnership with the site?


Mid-service Reflection Rubric Multimedia Assignment



Demonstrate












































The communication style you use is well suited to the assignment and the audience, and conveys meaning well without the distraction of grammar, syntax and spelling errors.

The communication style you use is suited to the assignment and the audience, and conveys meaning with few distractions from grammar, syntax and spelling errors.

The communication style you use is somewhat suited to the assignment and the audience, and conveys meaning somewhat well with some distraction from grammar, syntax and spelling errors.

The communication style you use is not suited to the assignment and the audience, and conveys limited meaning and/or evidences notable distraction from grammar, syntax and spelling errors.


Cultural Competence: Post-Service Module


Cultural Competence Post-Service Overview Overview


The module focuses on Part (b) having the capacity to think about your own culture and social identities, (c) being conscious of how people interact across differences, and (e) incorporating this knowledge into actual work both in the work youve done this semester as well as the work you will do beyond this class. The Post-Service reflection is a chance for you to reflect on your personal growth as a result of your service-learning. An emphasis will be placed on how your understanding of cultural competence has evolved over the course of the semester and how you have needed to adapt in order to work with others in your service-learning experience. Cultural competence will be an important skill that will aid you in your personal and professional relationships and will evolve and expand over time. This is an opportunity for you to reflect on what you learned from this course and your service-learning experience and apply it beyond this class. Learning Objectives

1. The student will articulate how their personal understanding of cultural competence has changed as a result of the social justice issues raised through their service-learning experience.

2. The student will describe how what theyve learned in the course has informed their service-learning experience.

3. The student will articulate how their service-learning experience will help them be more culturally competent in their future career.

4. The student will explain how their own identities affect their communication or ability to work with people with different backgrounds.


Post-Service Prompts Discussion Board Prompt Discussion Post Instructions:

Now that your service experience has ended, reflect back on your experience and what you have learned. What has been the biggest challenge that youve had to overcome in this experience as it pertains to cultural competence? What have you learned about yourself, your social identities, and your beliefs? How can you apply what youve learned in your service-learning experience to your future course work or career?

What have you learned in the course that helped you in your service experience? What did you learn as a result of your service-learning experience that enhanced your understanding of course content? What would have been helpful to know prior to your service experience? Response Instructions:

Respond to two other individuals posts. Were there similarities or differences in their posts that stuck out to you? What did your peers write that helped you reflect on your own response? Be sure to raise any questions that came up in reading their posts or areas in which your peers could reflect more.


Post-service Reflection Rubric Discussion Assignment



Demonstrate



What: You will articulate what youve learned about yourself, your social identities and beliefs throughout the course and your service learning experience.

You have described what youve learned about yourself, your social identities in a complex way and reflect how it has evolved throughout your service learning experience.

You have described your youve learned about yourself, your social identities with several characteristics and are able reflect how it has evolved throughout your service learning experience.

You have described your youve learned about yourself, your social identities in a limited way lacking several characteristics and arent able to reflect how it has evolved throughout your service learning experience.

You have described your social identities of your own life in a way that includes few, if any, reference to certain characteristics or lack of understanding of how to applies to cultural competence or how it will be applied to your future career goals.

So What: You will reflect on how your understanding of cultural competence has evolved throughout the site experience working with people who come from different backgrounds.

You have critically analyzed several of the possible ways in which your social identities correlate with understanding cultural competence in how you work with others who come from different backgrounds. You have Included several references to ideas about the origins/sources of social identity.

You have analyzed some of the possible ways in which your social identities goes hand in hand with your social identities correlate with understanding cultural competence in how you work with others who come from different backgrounds. You have included some references to ideas about the origins/sources of social identity.

You have provided a limited analysis of the possible ways in which your social identities might affect your understanding of cultural competence or affect your how you interact with others from different backgrounds. You have Included limited references to ideas about the origins/sources of social identity.

You have provided no analysis of the possible ways in which your social identity might affect your cultural competence understanding or affect how you might work with people from different backgrounds. You have included no reference to ideas about the origins/sources of social identity.

Now What: You are to articulate how you will integrate your understanding of social identities and cultural competence as you move forward in the work that you do past this course.

You have included several examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included some examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included limited examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included no examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.



Domain Being Assessed = Connection to Course Content


Demonstrate




























Essay Prompt Part 1:

Now that you have gone through the process, take time to reflect on your overall experience and how cultural competence has manifested itself in the work that you have done. How have your social identities influenced the way you worked with others? Were there similarities or differences in social identities that made it easier or harder for you to connect with others? What has been the biggest challenge that youve had to overcome in this experience as it pertains to cultural competence? What have you learned about yourself and your social identities throughout the course and service-learning experience? How can you apply what youve learned in your service-learning experience to your future course work or career? Part 2:

What have you learned in the course that helped you in your service experience? What did you learn as a result of your service-learning experience that enhanced your understanding of course content? What would have been helpful to know prior to your service experience?


Post-service Reflection Rubric Essay Assignment



Demonstrate



What: You will articulate what youve learned about yourself, your social identities and beliefs throughout the course and your service learning experience.

You have described what youve learned about yourself, your social identities in a complex way and reflect how it has evolved throughout your service learning experience.

You have described your youve learned about yourself, your social identities with several characteristics and are able reflect how it has evolved throughout your service learning experience.

You have described your youve learned about yourself, your social identities in a limited way lacking several characteristics and arent able to reflect how it has evolved throughout your service learning experience.

You have described your social identities of your own life in a way that includes few, if any, reference to certain characteristics or lack of understanding of how to applies to cultural competence or how it will be applied to your future career goals.

So What: You will reflect on how your understanding of cultural competence has evolved throughout the site experience working with people who come from different backgrounds.

You have critically analyzed several of the possible ways in which your social identities correlate with understanding cultural competence in how you work with others who come from different backgrounds. You have Included several references to ideas about the origins/sources of social identity.

You have analyzed some of the possible ways in which your social identities goes hand in hand with your social identities correlate with understanding cultural competence in how you work with others who come from different backgrounds. You have included some references to ideas about the origins/sources of social identity.

You have provided a limited analysis of the possible ways in which your social identities might affect your understanding of cultural competence or affect your how you interact with others from different backgrounds. You have Included limited references to ideas about the origins/sources of social identity.

You have provided no analysis of the possible ways in which your social identity might affect your cultural competence understanding or affect how you might work with people from different backgrounds. You have included no reference to ideas about the origins/sources of social identity.

Now What: You are to articulate how you will integrate your understanding of social identities and cultural competence as you move forward in the work that you do past this course.

You have included several examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included some examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included limited examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.

You have included no examples of how an increasing awareness of the possible ways in which social identities can guide how you move interact with others from different backgrounds in your future career goals.



Domain Being Assessed = Connection to Course Content


Demonstrate
























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