customer relationship management entails all aspects of interaction that a company has with its...
TRANSCRIPT
CRM
Customer relationship management entails all aspects of interaction that a
company has with its customer, whether it is sales or service related. It
focuses on your enterprise's number one priority i.e. creating a
satisfactory customer experience that will delight your current clients and
help you acquire new ones more quickly. It is used to describe a business-
customer relationship. CRM systems are used in the same way to manage
business contacts, clients, contract wins and sales leads.
Introduction:
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CRM
Instantly calculate the impact of sales orders on production.
Easily accommodate frequent schedule changes
Quickly convert quotations to sales orders, and vice versa
Easily define and maintain your pricing models and promotions.
SALES ORDER MANAGEMENT MODULE
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CRM
QUOTATION MANAGEMENT MODULE
Tracking quote ratios and flexibility to raise revised quotes
Advanced reporting features
Easily view and approve their quotation
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CRM
Uncover new sales opportunities through collaboration and better
customer relationship management.
Increase revenue per technician by optimizing scheduling.
Meet service level agreements and financial targets by better forecasting,
planning, and optimizing spare parts management.
Track resolution history throughout the equipment lifecycle.
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CRMSERVICE MANAGEMENT MODULE
Easy Lead Management
A clean user interface with everything in one screen
Route, sort and filter incoming emails automatically
Use our marketing campaigns to automate lead acquisition, follow ups
and promotions.
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CRMCUSTOMER MANAGEMENT MODULE
Inventory has records with costs and quality assurance tests, but no multi
location inventory management.
Quality Control allows the user to record appropriate tests against
inventory items and formulas. The plus version allows in-process testing.
Formulation provides all the functionality of ERP Formulation, including
version control, material substitutions and more.
Bill of Materials defines a finished good or end-item by combining a fill-
level of a specific formula with the required packaging
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CRMPRODUCT MANAGEMENT MODULE
Maintain internal tracking of consistently malfunctioning parts by vendor
Review product reliability – so future modifications and enhancements
for product improvement(s) can be suggested and established
Track most used service centers and repair costs
Compare ‘estimated’ –Vs- ‘actual’ cost estimates for repairs
Track/establish/define a ‘base estimate’ of hours it takes to performa
particular repair – so estimates to your customers are more closely quoted
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CRMWARRANTY MANAGEMENT MODULE
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Eliminate ‘claim’ overpayment
Analyze warranty processes and effectiveness
Improve service to the business partner and end customer
Claim costs that are supplier supported can be recovered
CRMWARRANTY MANAGEMENT MODULE
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CRMADVANCED FEATURES
Cloud (web) Based
Manage Your business anywhere Compatible
Run in any kind of devices(Including Android/IOS) Customizable
Suitable and Adaptable to all kinds of Retail Businesses Open source
Built on 100% Open Source (No unwanted license fees) Robust & Secure
Built on PHP platform Business Analytics & Reports
ADVANCED FEATURES
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CRM
In-depth & Extensive Business Analytics Reports User Friendly UI
Friendly human computer interface Customer Loyalty
Retain your customers No Installation needed
Open Browser and use No leakage or crash of data
Data’s are safe and secured in cloud server
