DELIVERING SHAREPOINT AS A SERVICEAnders B. SkjønaaStrategy, Architecture and Governance guy@skjoenaa

DELIVERING SHAREPOINT AS A SERVICE

Agenda

SESSION ABSTRACTAs SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.

In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.

As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.

This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

Understanding SharePoint platform complexity Repositioning SharePoint as a service platform Building the Service Definition for SharePoint The SharePoint Service Roadmap Organizing around the SharePoint Service SharePoint Service Governance

DELIVERING SHAREPOINT AS A SERVICE

Repositioning as a service

What are our goal with this? Support the business in the best possible way

Create a strategy for the entire SharePoint service Divide SharePoint into solutions business users can relate to Establish a common communication platform

Strengthen SharePoint ROI (Return On Investment) Drive adoption of the solutions offered on SharePoint Standardize ALL solutions and ALL processes Automate when possible

…AND…

DELIVERING SHAREPOINT AS A SERVICE

Repositioning as a service

What are our goal with this? Enable the ability to plan ahead

Create 24-36 months roadmap for everything SharePoint

Embrace the complexity of the technology Use a standard solution catalogue to create a clear scope

DELIVERING SHAREPOINT AS A SERVICE

Repositioning as a service

What are our goal with this? Enable the ability to plan ahead

Create 24-36 months roadmap for everything SharePoint

Embrace the complexity of the technology Use a standard solution catalogue to create a clear scope

DELIVERING SHAREPOINT AS A SERVICE

Repositioning as a service

• Something that is well defined and described• Something you can communicate clearly to your customers

(the business)• Something you can give a price tag• Something you can deliver, manage and control• Something you customers can order from you

What is a Service?

DELIVERING SHAREPOINT AS A SERVICE

Understanding SharePoint complexity

Enterprise SearchManaged Metadata

Profile ImportDevelopment

BrandingAccess ServicesExcel Service

PerformancePointSecure Store

State ServiceVisio Graphics Services

App StoreWorkflow Management

Testing…

InfrastructureDatabases

NetworkingCapacity Management

Failover

SharePoint Online

Office 365On-premise farms

BackupDeployment

…

IntranetExtranet

Public WebsiteProject sites

Collaboration sitesHR Self-service

Enterprise Social

MySiteCommunities

Business IntelligenceSearch Portal

…

Infrastructure & IT

Platform Services & Processes

Business Applications

1. S

ervi

ce F

ound

atio

n

- Build your SharePoint strategy- Establish and educate the delivery organization- Start strategic communication with business

2. S

ervi

ce C

atal

ogue

- What are you delivering? (not SharePoint!)- Service Catalogue of standard services- Service options- Pricing / Cost recovery- Prepare a Service roadmap for SharePoint

3. S

olut

ion

mar

ketp

lace

- Communicate / market your service offerings- Market yourself as the best provider of services to your business- Prepare for “competition” 4.

Man

age

and

deliv

er

- Standardize- Automate- Govern- Evolve

Build new services, be proactive and stay ahead

DELIVERING SHAREPOINT AS A SERVICE

Repositioning as a service

DELIVERING SHAREPOINT AS A SERVICE

Building your Service definitionWhat solution FOUNDATION are you building on SharePoint?Here’s a pretty common example…

MySite Teamsites Intranet portals

Partner / extranet collaboration

sitesPublic websitesApplication

sites

1 site per user

Storage Quota

Site provisioning

User Profile data

Customization & maintenance

Social

Same solution for all

Mass production

Storage Quota

Site provisioning

Standard solutions

App Store Social

Site templates

Leveled SLA Apps Storage

Quota

Few sites Web

application Branding Apps WCMS Content

Staging & governance

Custom functionality using SharePoint Apps

Limited production

Isolated infrastr.

Storage Quota

“X-User” Management

Content governance

Same base solution for all

Storage Quota

Few sites Isolated

infrastr. Web

application Branding /

WCMS High

availability Content

staging & governance

Limited custom functionality

Limited production

Isolated infrastr.

Storage Quota

Request / Approval

Custom code Release

Management

Apps Storage

Quota

SERVICE OPTIONS SERVICE OPTIONSSERVICE OPTIONS

SERVICE OPTIONSSERVICE OPTIONS SERVICE OPTIONS

DELIVERING SHAREPOINT AS A SERVICE

Building your Service CatalogueWhat solutions can customer get from you?Again – this is an example…

MySite Teamsites Intranet portals

Partner / extranet

collaboration sites

Public websites

Application sites

• Social• Personal Storage• Tasks• …

• Part of standard service

• Training Services

Service Foundation

Service Catalogue

Included in Service

• Project site• Team Collab Site• Campaign

planning site• …

• Self provisioning tool

• Training Service

Customized Application sites / Apps• Small • Medium• Large

• Offered on Request (RFC)

• Advisory & Training Service

• Onboarding Process

• Small• Large

• Governance Framework

• Advisory & Training Services

• Onboarding

• External project site

• Partner Collaboration site

• Strategic Customer Service site

• Offered on Request (RFC)

• Information Governance (automated)

• Public Communication / Digital Experience

• Offered on Request (RFC)

• Governance Framework

• Advisory & Training

DELIVERING SHAREPOINT AS A SERVICE

The SharePoint Service RoadmapA plan for the future…

We need a roadmap to… …understand what services and functionality can be offered at what time …be able to scale resources in the service delivery team …be proactive in budget planning (short term vs. long term planning?) …be able to make important prioritization along the way

The SharePoint Service Roadmap should include; Development and launch of new managed services

Infrastructure updates High level business plans High level cost and resource estimations

Business Applications

Managed Processes

Platform Services

Mapped to the governance framework implemented

2013 2014 2015BUSINESS APPLICATIONS

MANAGED PROCESSES

PLATFORM SERVICES

DELIVERING SHAREPOINT AS A SERVICE

The SharePoint Service Roadmap

DELIVERING SHAREPOINT AS A SERVICE

Organizing around the SharePoint ServiceWho

BUSINESS USERS “Buy” well defined services from “a vendor” (SharePoint

Service Delivery) ARCHITECTURE & SERVICE ADVISORY

Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers

SHAREPOINT SERVICE DELIVERY Maintain the technology platform and deliver a catalogue of

relevant services (solutions) to “customers” – the business

DELIVERING SHAREPOINT AS A SERVICE

Summary REPOSITIONING AS A SERVICE BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP ESTABLISHING A SERVICE DELIVERY ORGANIZATION DRIVE PROGRESSIVE GOVERNANCE

QUESTIONS?Anders B. Skjønaa

LinkedIn: linkedin.com/in/skjoenaaTwitter: @skjoenaaBlog: sharepointpeople.wordpress.com