delivering ultrafast broadband to rural epping forest district...• gigaclear customer support no:...

38
The Rural Challenge Project Delivering Ultrafast Broadband to Rural Epping Forest District Mike Warr, Economic Development Officer, EFDC [email protected]

Upload: others

Post on 05-Aug-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

The Rural Challenge Project

Delivering Ultrafast Broadband to Rural Epping Forest District

Mike Warr, Economic Development Officer, [email protected]

Page 2: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Background

• Broadband Delivery UK (BDUK) target to deliver 95% superfast broadband coverage

• Superfast Essex – Local Delivery of BDUK project

• Phase 1 – 87% coverage @ +24 Mbps• Phase 2 – 95% coverage with financial

contribution from district councils• EFDC contribution of £84,000

Page 3: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Pilot Project (Phase 2b)

• Invitation to EFDC to express interest in pilot rural project

• Early engagement lead to invitation to host the ‘Rural Challenge Project’ within Epping Forest district

• OJEU procurement• June 2015 RCP contract awarded to Gigaclear

plc – Work began immediately

Page 4: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

The Rural Challenge Project

• 18 parishes will be served• Properties with no access to Superfast

broadband with any provider will be served

Page 5: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

The Rural Challenge Project

Page 6: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

The Rural Challenge Project• 18 parishes will be served• Properties with no access to Superfast broadband

with any provider will be served• Connection placed at boundary edge of all

properties• Residential and business• Work began in Bobbingworth with the installation

of the first cabinet in Dec 2015• First customer was connected and live before

Christmas 2015

Page 7: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Progress to date

• Over 84 km of network has been built• Over 1100 connection ‘pots’ installed• Network complete in Bobbingworth & Fyfield, • Cabinets live or due shortly in Norton Heath,

Abbess Roding, Toot Hill & Stapleford Tawney• Full network completion due early 2017

Page 8: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

What does this all mean?

• Fibre to the premises technology (FTTP)

Page 9: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 10: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 11: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 12: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

What does this all mean?

• Fibre to the premises technology (FTTP)• Ultrafast speeds

Page 13: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

• Standard package gives 50Mbps

• Upload and download• Can deliver 1000Mbps

Page 14: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

• Standard package gives 50Mbps

• Upload and download• Can deliver 1000Mbps

• Which equates to:

Page 15: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

What does this all mean?

• Fibre to the premises technology (FTTP)• Ultrafast speeds and enormous capacity• Reliability

– All built underground – unaffected by weather events– Fibre technology means distance is not an issue– Uninterrupted streaming– Fibre technology allows pinpointing of any faults

• World-leading, high quality utility for Epping Forest residents and business

Page 16: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 17: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

Page 18: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

• An underground network means digging

Page 19: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

• An underground network means digging

• Disruption of surfaces – road and verge• Construction of cabinets

Page 20: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

Page 21: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

Page 22: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Disruption and Reinstatement

• Tony Heath: Rural Challenge Project Manager, Gigaclear

Page 23: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Highways Permitting/Road Closure Process

• Permits to operate as a ‘Statutory Undertaker’ are applied for and granted before any works are completed on Highways land.

• Permits are applied for with a set duration – time to complete the civils construction, Jointing, Testing, and final reinstatement.

• Permits may need to be extended for several reasons – Inclement weather, unforeseen SEDs, etc

• Delays to civils works has a ‘knock on’ effect to the reinstatement process.

• Traffic Management setups (Signals vs Give & Take) is planned to have both the least negative impact on traffic flows and allow the civils crews to operate safely.

• Road Closures are the last resort and avoided due to lead in times and disruption.

• Where Road Closures are needed affected residents will be notified in advance. Appropriate warning signage will be placed and emergency access allowed at all times.

Page 24: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Temp 2-4 wksPerm 2 yr PeriodExcavate Install Backfill

Reinstatement Process

Issues• Architecture• Labour• Private v’s Public• Ownership issues• Perception• Requirements &

Regulations• Stakeholder

requirements

Control Measures• Careful Planning• Supervision• Communication• Personal involvement

Page 25: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

CommunicationReinstatement brochure

Page 26: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Communication

• Work with ECC to promote the RCP• Wherever possible contract local Parish

representatives to agree crucial requirements• Require our contractor to letter-drop local

residents prior to commencement of works• Issue build updates to new customer, and

potential customers via our Marketing team• Ensure communication with Superfast Team

Page 27: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

RemedyWhat to do if things go wrong:

• Accept responsibility or otherwise• Understand the issue• Assess impact• Plan appropriate response• Communicate with stakeholders• Carry out whatever action required to

rectify situation• Gigaclear Customer Support no:

01865 591 131

Page 28: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 29: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Take-up

• Building the network not the end of the story• Capacity of the network needs to be utilised• Encourage take-up of service – not automatic• Community events & Gigaclear presence

Page 30: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Marketing / Engagement

Cabinet sticker

A4 Posters

Page 31: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 32: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Take-up

• Building the network not the end of the story• Capacity of the network needs to be utilised• Encourage take-up of service – not automatic• Community events & Gigaclear presence

Page 33: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Upcoming Q&A event

Page 34: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Take-up

• Building the network not the end of the story• Capacity of the network needs to be utilised• Encourage take-up of service – not automatic• Community events & Gigaclear presence• Other ISPs

Page 35: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity
Page 36: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Take-up

• Building the network not the end of the story• Capacity of the network needs to be utilised• Encourage take-up of service – not automatic• Community events & Gigaclear presence• Other ISPs• Business take-up• Business Breakfast – encouraging parishes to

let their local businesses know about the event

Page 37: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Booking is essential. To book a place at the breakfast visit: https://epping-forest-broadband-business-breakfast.eventbrite.co.uk

Page 38: Delivering Ultrafast Broadband to Rural Epping Forest District...• Gigaclear Customer Support no: 01865 591 131 Take-up • Building the network not the end of the story • Capacity

Thank you!

Questions