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Delivery Program 2017-2021

Six Monthly Report 1 January to 30 June 2019

Kempsey Shire at a glance

Estimated Resident Population 2016 29,842Number of dwellings 13,452Proportion of households with children 4,031Aboriginal persons 11%People born overseas 1,973

Demographics

Number of parks 97 (77 hectares)Number of sports fields 16 (43 hectares)Number of public swimming pools 4

Lifestyle

Employed residents 11,071Number of businesses 2,150Kempsey Shire Gross Domestic Product $1.26 billion

Economy

Area 3,338 sq. kmLocation 50km from Port Macquarie, 420km from Sydney, 109km from

Coffs Harbour, 499km from BrisbaneRail (Kempsey) Located on the North Coast Rail LineRoad Kempsey is located 5km from the Pacific Motorway interchanges

Geographics

Number of schools 26Bachelor or higher degree 12.6%Advanced diploma or diploma 8.1%Certificate 27.6%No Qualification 41.3%

Education

Kempsey Shire Council | Delivery Program 2017-2021 Six Monthly Report August 2019

Planning is the foundation of effective performance and accountability. Good plans inspire, allow effort and attention to be focussed, anticipate obstacles, coordinate and prioritise action and clearly identify points of accountability.

Integrated Planning and Reporting (IP&R) legislation was introduced by the NSW State Government and requires all Councils to develop long term plans for their community, detailing aspirations and strategic directions.

Council is required to develop a Community Strategic Plan with a minimum of a 10 year outlook, along with a Delivery Plan based on the four year term of the elected Council and an Operational Plan which looks at yearly activities to be undertaken. These plans are informed by a Resourcing Strategy, that is made up of the Long Term Financial Plan, a Strategic Asset Management Plan and a Workforce Plan.

Integrated Planning and Reporting Framework

Our Corporate Planning

CommunityEngagement

Resourcing Strategy

• Long term Financial Planning

• Workforce Management Planning

• Asset Management Planning

Perpetual monitoring and review

Annual Report

State and Regional Plans

Delivery Program4 years

Other Strategic PlansLand-Use Strategy, Cultural Plan, Tourism Strategy, Heritage Plan, Economic Development Strategy

Operational Plan1 year

CommunityStrategic Plan

10+ years


The four year Delivery Program

The Delivery Program identifies the community’s priorities for the four years. This program will build on the successes achieved in the last program and sets the future direction.

During the last term council guided the community through one of the most significant events of our time, the Pacific Highway upgrade and the bypass of the Kempsey township. It was through careful planning and leadership that we are now positioned to further take advantage of this investment and plan for growth.

The Community Strategic Plan outlines the aspirations for the future over the longer term and is the responsibility of all tiers of government and businesses, the Delivery Program focuses on what council can do to achieve the

community’s aspirations over the term of the elected Council.

The Delivery Program 2017-2021 will focus on planning for development and population growth through land use planning and identifying opportunities to attract investment. Council too will invest in our villages to improve and enhance facilities and public spaces. Sport and recreation are important to our residents and visitors over the next four years we will concentrate on our facilities and services we provide in working with sporting groups and through discussions with the community.

The table below links the aspirations contained within the Community Strategic Plan and what we will be focusing on over the course of the next four years.

• Community groups are supported and encouraged to develop projects

• Council is engaged and connected with the community

• Development of a cinema complex in Kempsey

Our community is vibrant, engaged and CONNECTED

• Improve community satisfaction with Council services

• Financial sustainability

• Provide good governance

We have the LEADERSHIP and GOVERNANCE to enhance and

develop our community

Our people and environment are HEALTHY

• Sporting and park facilities to be reviewed and consolidated

• Planning for growth which considers impacts on the environment

• Review current land uses to enable a variety of lifestyle options

• Economic Development Strategy to be formulated and implementation commenced

• Upgrade public facilities, rejuvenate coastal village amenity to improve experiences for residents and visitors

• Develop plans for a Kempsey town green space and meeting place that links the commercial area with the river

• Master planning for residential and commercial growth

• Capital investment in Council holiday parks to improve visitor experience

We are a WEALTHY and prosperous community

• Continue CCTV installations in Kempsey and coastal villages to enhance community safety

• Community assets and infrastructure is maintained

• Public spaces are vibrant and inviting for everyone

We live in a SAFE community

Community Strategic Plan Summary


Community Strategic Plan Objectives

• Having health that allows people to do the things they enjoy

• Having health that does not limit people from earning a living

• Not suffering from ill health

• Living a long and fulfilling life

• Living in a healthy environment

• The environment being in a healthy state

Delivery Program Strategies

• (HS-01) Plan for and provide infrastructure that encourages and allows for active lifestyles (provider, facilitator)

• (HS-02) Provide education around healthy lifestyles (facilitator)

• (HS-03) Restore damaged environments and removal environmental threats (provider, facilitator)

• (HS-04) Use planning controls to ensure that environmental impacts do not negatively affect lifestyle (provider)

• (HS-05) Minimise risks to the community’s health

HEALTHY









• (HS-01) Plan for and provide infrastructure that encourages and allows for active lifestyles

• (HS-02) Provide education around healthy lifestyles

• (HS-03) Restore damaged environments and remove environmental threats

• (HS-04) Use planning controls to ensure that environmental impacts do not negatively affect lifestyle

• (HS-05) Minimise risks to the community’s health


Program: Public facilities consolidation and improvement Objective: Provide a healthy environment that encourages the community to adopt an active

healthy lifestyle

Priority Actions Status New Commentary

Implement a strategy to consolidate parks to provide better quality play areas

Commenced Some SWR and Kempsey land parcels have been sold or identified for sale. Procurement of a consultant for the Development of the Community Infrastructure Strategic Plan has occurred, with an audit of existing infrastructure completed.

Commence implementation of the Sports Strategy, including planning for upgrades to the Central Kempsey complex and a new facility in South West Rocks.

Commenced Master plan completed and adopted by Council for Verge-Eden Street fields. Masterplans to commence being developed for other sport field locations in Kempsey in 2019/20. Key projects identified and grant funding sought through Stronger Country Communities, Regional Sports Infrastructure and Clubs grants. Significant funding obtained towards projects identified in the Sport Strategy at South Kempsey (Jim Stirling Oval: Stronger Country Communities Fund - $288,000), Kempsey (Verge-Eden Street fields: Stronger Country Communities Fund - $377,000, Regional Sports Infrastructure Fund commitment - $10,000,000) and South West Rocks (Stronger Country Communities Fund - $147,038; Club Grants - $197,600; Regional Sports Infrastructure Fund - $2,465,268). Lighting projects have commenced and will be delivered in 2019.

Expand the Phillip Drive sporting complex in South West Rocks

Completed Expansion of existing fields completed, allowing for 2 full size soccer fields at the site. Longer term needs being considered as part of master planning exercise.

Investigate rationalisation of public aquatic facilities

Not Yet Commenced

The Aquatic Facility Strategy is dependent on the outcomes of the Community Infrastructure Plan (CIP) which is still being drafted. Aquatic Facility Strategy to be considered for funding as part of future Operational Plan once CIP has been approved.

Increased walking and cycle way infrastructure to be developed

Ongoing Grants received for additional walking paths at Gladstone (Stronger Country Communities Fund - $175,000) and Horseshoe Bay (Stronger Country Communities Fund - $357,960). Walking and cycleway projects being undertaken in accordance with priorities established from the PAMP and Bike Plan with funding available.

Implement the Pedestrian Access Mobility Plan (PAMP)

Completed In the absence of grants, $100,000 per annum is being allocated to PAMP priority projects. Footpaths in Polwood Street (River Street to Tozer Street),


Sea Street crossovers (outside Tennis Courts and Bandbox Theatre) were completed for 2018/19.

Investigate grant funding opportunities to implement the Bike Plan

Commenced Applications made under RMS Active Transport Program, but not successful to date.

Undertake a strategic environmental audit of education and training facilities available for future growth and development.

Not Yet Commenced

Working with Regional Development Australia to develop master plan and investigate grant funding. Development of an education masterplan is an initiative within the (draft) Economic Development & Tourism Strategy.

Planning, concept and funding development for a South West Rocks Library and community centre

Ongoing Investigations ongoing including development of partnership opportunities.


Program: Plan and provide infrastructure and services that minimises risks to public health Objective: To provide for and promote wellbeing.


Upgrade water supply network and treatment systems to meet future demand

Ongoing Ongoing Network and Treatment facility upgrades and expansion. Crescent Head WTP has had grant funding (Safe and Secure Water Program - $1,332,500) announced and construction will commence in 2019. Similarly, Willawarrin WTP has had grant funding (Safe and Secure Water Program - $275,000) announced and construction will commence in 2020.

Implement the Drinking Water Quality Management Plan

Ongoing The DWQMP has been finalised in consultation with NSW Health and will be tabled at the August 2019 Council meeting for information purposes.

Construct a new Water Treatment Plant at Crescent Head

Ongoing Crescent Head Water Treatment Plant has successfully gained a 25% NSW Government funding grant (Safe and Secure Water Program - $1,332,500). The project was tendered in April 2019 and the tender evaluation is currently being completed.

Investigate options for a new water Treatment Plant at Stueart McIntyre Dam and pursue funding opportunities

Commenced Detailed Business Case was lodged to the NSW Government's Safe and Secure Water Program in conjunction with the Raw Water Balance Tank design. Advice was received that at this point the project was unsuccessful for the proposed grant. The project will be on hold until the IWCM process has taken place to identify future/long term needs for the KLM supply area. Further funding will be pursued on finalisation of the IWCM.

Rebuild Sherwood Recharge Channel inlet & renew pumping station

Deferred New Switch control board and power mains provided to pumping station. Works on inlet structure deferred pending review of Lower Macleay Supply Strategy and the development of an IWCM.

Implement a stormwater levy on all properties to fund maintenance and improvement works (Raise $200,000 pa)

Completed Levy implemented. Funds used for annual stormwater improvement works.

Implement defect remediation program for known stormwater problems

Ongoing Works ongoing with annual allocation of $200,000 for improvements

Implement refurbishment of existing water quality devices and retrofitting of additional measures according to the investigation into treatment options

Completed Ongoing maintenance and upgrades of Gross Pollutant Traps occurring. Identified works for 2018/19 were completed.

Undertake renewal of stormwater infrastructure as part of the 10 year renewal program

Ongoing Works in Tozer Street undertaken in 2018/19 with allocation of $50,000. 2019/20 focus shall be on an audit of existing infrastructure condition to inform future work programs.

Finalise and implement a master plan for a Waste Precinct at Council’s Waste Management Centre

Ongoing Drafted and undergoing internal review and consultation prior to council approval.


Construct a replacement wastewater treatment plant in West Kempsey

Ongoing Central Kempsey Sewage Treatment Plant has been awarded a 25% NSW Government funding grant (Safe & Secure Water Program - $8,750,000). Funding Deed finalisation with Infrastructure NSW is in progress. A treatment plant reference design is in progress to enable the project to be tendered. Roadworks and earthworks are complete.

Complete an augmentation of Hat Head wastewater treatment Plant

Completed Work completed. Plant performed well over the Christmas 2018/19 demand period.

Implement the plan for the extension of the wastewater system in South Kempsey to service new development

Ongoing South Kempsey Pressure Sewer Scheme has successfully obtained 60% NSW Government funding (Growing Local Economies - $2,323,000). Final design review and approval processes are in progress to enable the project to be tendered.

Implement the construction of a wastewater collection and treatment system for Stuarts Point

Ongoing Stuarts Point Sewerage Scheme has had a full options review completed and a Council determination to proceed with a sewage treatment plant near Stuarts Point. KSC is working with NSW EPA for discharge license parameters and Infrastructure NSW for Funding Deed amendments. Community consultation is ongoing.


Program: Promote development that is high quality and environmentally sustainable

Objective: Plan for a sustainable environment


Undertake a review of the 10-year Strategic Land Use Plan

Ongoing Land-Use Planning Program is being finalised, having regard to recent legislative changes, strategic visioning, local growth management, North Coast Regional Plan, a fit-for-purpose LEP & DCP, and biodiversity mapping.

Develop rural land use policies that maximise the benefits to the community from the use of the land

Deferred Considered in development of the Strategic Land-Use Planning Program to ensure a coordinated approach to land-use planning across the Macleay Valley.

Review planning controls relating to use of flood affected areas

Ongoing Lower Macleay Flood Study is well progressed which will inform policy decisions. Target completion is …

Review developer contributions plans to ensure that the cost of services required to meet future growth are not unreasonably borne by the existing population

Ongoing Draft Development Contributions Plan is prepared. Developer Servicing Plans to be considered as part of broader IWCM project.

Develop infrastructure strategies for each area with the potential to support increased population / industry growth


Implement and review Kempsey Local Growth Management – Rural Residential component 2014

Ongoing Implementation is continuing with the lodgement and progress of rezoning applications.

Implement and review Kempsey Local Growth Management Strategy – Residential Component 2010


Prepare a Rural Lands Strategy


Complete the Biodiversity Strategy Commenced Biodiversity Strategy has commenced.

Discussion paper released and community feedback sought.

Complete a review of Council’s Flood Risk Management Strategy

Commenced Lower Macleay Flood Study is well progressed. Target completion …

Commence review of KLEP 2013

Commenced Reviews will be required in the future to ensure compliance with legislative changes. Considered as part of the Strategic Land-Use Planning Program.

Commence implementation of the Biodiversity Strategy

Commenced Once the Biodiversity Strategy is complete, implementation of actions can commence.

Commence implementation of Crescent Head Master Plan

Commenced The Crescent Head Foreshore Recreation and Landscape Plan and the Crescent Head Town Centre Urban Landscape Plan projects have commenced. The Crescent Head Planning Review is to be incorporated into the Strategic Land-Use Planning


Program, which included local area character statement developed in 2019/20.

Develop Fredericktown Master Plan Completed

Develop Stuarts Point Master Plan

Ongoing The Local Strategic Planning Statement that is being developed will include a character statement for Stuarts Point. Development plans for foreshore area completed and adopted by Council following consultation.

Implement and review Killick Creek EMP

Commenced Stage 1 scoping study complete. Arising from recommendations of the scoping study, grant applications for funding have been submitted to the 2019-20 DPIE Estuary Management Program.

Implement and review the Korogora Creek EMP


Implement and review the Macleay River Estuary Coastal Zone Management Plan


Implement and review the Saltwater Creek and Lagoon EMP

Commenced Grant application has been submitted to Department Planning Industry and Finance for Estuary Management Program to undertake the Saltwater Creek and Lagoon Coastal Management Program Stage 1 Scoping Study.

Undertake inspections and identify infestations in accordance with the MNS Weeds Action Plan

Ongoing Council undertook 1230km worth of inspections and 550km of weed control over High Risk pathways in 2018-19 Financial Year, exceeding its minimum commitments of (1000km and 250km respectively) under the WAP. Also, 6 community education events were undertaken, which is a 50% increase over the minimum of 4 required events.



• Earning enough money to affords the lifestyle that makes us happy

• Being able to afford the basics that improve our lives

• To have a rich and valuable culture

• To have a wealth of experience


• (WS-01) Build a positive and strong community culture

• (WS-02) Encourage cultural development within the community

• (WS-03) Improve employment opportunities

• (WS-04) Increase formal education levels within the community

• (WS-05) Increase value of production

WEALTHY


• Earning enough money to afford the lifestyle that makes us happy

• Being able to afford the basics that improve our lives

• To have a rich and valuable culture

• To have a wealth of experience


• (WS-01) Build a positive and strong community culture

• (WS-02) Encourage cultural development within the community

• (WS-03) Improve employment opportunities

• (WS-04) Increase formal education levels within the community

• (WS-05) Increase value of production


Program: Provide Infrastructure

Outcome: Forster economic growth, customer confidence and a prosperous community through improved infrastructure. Background


Implement the 10 Year Renewal Program Completed The 2018/19 Operating Plan works were substantially completed by June 2019

Replace 16 Timber Bridges Ongoing There were two bridges replaced in the 2018/19 program, in addition to nine bridges replaced over the 2016/17 - 2017/18 period.

Upgrade Clyde Street Carpark Ongoing Grant application received (Stronger Country Communities Fund - $225,000), planning is ongoing with some property acquisition issues impacting on project delivery. Legal representation is currently progressing negotiation/finalization of outcome.

Investigate improvements and financial contributions to Co-op carpark

Deferred Project has been deferred to 2020-2022 period per updated 10 Year Works Program adopted by Council.

Complete pre-planning for a joint project to seal Maria River Road

Completed Maria River Road concept design report is completed. Grant application made under Fixing Country Roads Program was unsuccessful. Ongoing liaison with PMHC and NSW Government MPs has secured funding for the sealing of the road between Crescent Head and Port Macquarie in the NSW State Budget (approximately $16,000,000). Liaison with PMHC to plan project delivery has commenced.

Investigate bitumen sealing of Point Plomer Road and review funding options

Completed Options for Council in terms of maintenance and upgrading of the road were presented to Council in October 2018 for decision. $2.8 million funding was secured under the Regional Growth - Environment and Tourism Fund, announced on 3 July 2019. Design, investigation and pre-planning is scheduled for late 2019, and construction anticipated to commence in early 2020.

Replace Turners Flat Bridge Commenced Contractor appointed to construct bridge with minor property acquisition issues to be resolved. Construction of bridge piling has been completed.

Investigate and implement an urban areas kerb & guttering program, prioritising Frederickton and 50% funded by residents.

Ongoing 10 Year Works Program updated and adopted by Council, incorporating initiatives for stormwater and kerb and gutter in Frederickton.

Pre-development design of Kempsey Town Square including Smith and Belgrave Street intersection

Not Yet Commenced

Concept design work was undertaken in 2016. No further works have been undertaken since then. The Master Plan for the Riverside Park area has been included in 2019/20 Operating Plan and will encompass much of this area.


Pre-planning, design and lobbying for alternative Bridge Crossing

Commenced NSW Government funding of $1m announced in 2018/19 budget to commence investigations for a 2nd crossing of the Macleay River in Kempsey. Project now underway in collaboration with RMS under a partnership approach to develop a strategic business case.

Investigate concept design and economic benefits for a Stuarts Point bridge crossing

Deferred Issues with financial viability and Aboriginal Land Claims as well as heritage and environmental constraints will likely preclude this project from proceeding. No further actions recommended at this time.

Smith Street (Forth to Stuart Streets) Kempsey

Completed Project is completed

Complete the redevelopment of Lachlan Street

Completed Project is completed

Develop Belgrave Street Masterplan Completed Basic plan is completed which has initiated some footpath replacement works. A Traffic Study is identified in the 2019/20 Operating Plan for the purposes of developing a detailed master plan.

Straighten Plummers Lane from Macleay Valley Way to 0.5km East of Menarcobrinni Road

Completed Project is completed with minor improvements to road width and alignment.

Toilet block renewals program, based on condition and usage level

Ongoing South Kempsey Park Amenities Refurbishment is completed. Crescent Head CBD Amenities –Works commenced and progressing well – estimated completion date September 2019. Clyde Street New Amenities – Designs prepared, however land acquisition requires resolution. Tenders for amenities released 16 July with proposed completion estimated for 2020 (subject to land issues being addressed as mentioned above). Gladstone New Amenities – Works commenced and progressing well. Estimated completion date August 2019.

Commence Horseshoe Bay Master Plan implementation

Ongoing Stages 1 & 2 of the Playground have been completed. Stronger Country Communities Fund grant received ($357,960) for walking paths with construction almost complete. Review of Horseshoe Master Plan underway, with final draft Master Plan developed for public exhibition.

Back Creek South West Rocks foot bridge and shared path

Completed Bridge design work is substantially completed, with replacement now urgent due to section of bridge closed to pedestrians. Shared path is subject to grant funding.

Back Creek South West Rocks Carpark development

Ongoing Masterplans have been prepared for the two public domain areas of Back Creek. Boating Now Program grant received for Back Creek boat ramp carpark and amenities. Stronger County Communities funding ($243,466) was received for redevelopment of the area adjacent to the pedestrian bridge.

Back Creek South West Rocks Amenities and park Development

Ongoing Designs and tenders undertaken for both projects, works are anticipated to be


completed December 2019.

Refresh Crescent Head foreshore and CBD infrastructure, identified in Master Plan

Ongoing The Crescent Head Foreshore Recreation and Landscape Plan and the Crescent Head Town Centre Urban Landscape Plan projects have commenced.

Refresh Hat Head Reserve infrastructure Commenced Carpark design is currently being developed

Refresh Stuarts Point Reserve infrastructure

Ongoing Boating Now Program grant received ($250,000) for upgrade of boat ramp and carpark. Regional Growth, Environment and Tourism grant of $1.7M received for new facilities at foreshore reserve and caravan park. Design work for the facility upgrade is well progressed with community consultation ongoing. Works commenced in 2019.

Boat Ramp Improvements Ongoing Boating Now grant funding announced to upgrade three locations ($950,000). New or upgraded jetties have been constructed at Riverside Park and Jerseyville.

Installation of lighting at six (6) boat ramps

Ongoing RMS have installed lights at Maddy’s Flat. Lighting to be considered at locations with funding under the Boating Now grant.

Undertake Civic Centre upgrades Ongoing Tenders for roof replacement are completed and project awarded - Works have commenced and are expected to be completed September 2019

Works Depot Security Systems Upgrade including perimeter fencing upgrades

Not Yet Commenced

Both projects not funded to date.

Works Depot Vehicle Management Plan Implementation, include car parking and upgrade of internal roads

Commenced Line marking to be undertaken by December 2019.

Works Depot Stormwater management Commenced Infrastructure Delivery to undertake investigations – project is unfunded.

Works Depot Recycled Water Plant Replacement

Completed New wash bay installed and commissioned. Grading works completed – Project complete.

RFS Clybucca Asset Upgrade Not Yet Commenced

Works not due to commence until 2020/21 financial year.

RFS Mooneba Driveway upgrade Completed Completed in 30 June 2018.

RFS Dondingalong new station Ongoing Works commenced – estimated completion in November 2019

RFS various-7 new driveways Ongoing Kundabung – Complete Bellbrook – Complete Willawarrin – Complete Frederickton – not funded this FY by RFS Gladstone – not funded this FY by RFS Collombatti – not funded this FY by RFS Hat Head – not funded this financial year by RFS

RFS South West Rocks new station (land required)

Commenced Site location finalised

RFS Stuarts Point new station (land required)

Not Yet Commenced

Works not due to commence until 2021/22 financial year.

RFS Kempsey Fire Control Centre shed for DTZ resources

Not Yet Commenced

Not funded.


Program: Economic Development

Objective: To increase employment and commercial development within the Macleay Valley


Develop and implement an economic development strategy (EDS)

Ongoing Draft Economic Development and Tourism Strategy to be presented to Council in August for 28-day public exhibition. Anticipate the final Economic Development & Tourism Strategy (including Destination Management Plan) will be presented to the October Council meeting for adoption.

Complete coordination of the Kempsey cinema project

Commenced Project in progress and construction proceeding in accordance with timetable for completion by December 2019.

Consult with the business community on economic development priorities and possible sources of funding to achieve desired outcomes

Ongoing Broad-scale consultation meetings/workshops with community, businesses, industry and stakeholders along with surveys focusing on visitation and business were conducted to inform the priorities included in the (draft) Economic Development and Tourism Strategy.

Implement business plans for Council’s income producing assets

Commenced Draft Business Plans are in place for the Airport (finalisation will occur post Masterplan development) and Caravan Parks (subject to Crown Lands Plans of Management). Saleyard Strategic Options review is underway and currently on public exhibition.

Undertake capital upgrades of Council holiday parks

Ongoing Park master designs is being prepared. Holiday Park infrastructure condition assessments (including replacement/refurbishment assessments) were undertaken. Capex program identified and stage 1 of 3 tenders being released to initiate short term emergency works.

Investigate models for developing agricultural industry clusters

Commenced The establishment of a Macleay Valley Agribusiness Cluster Strategy is a priority initiative of the (draft) Economic Development and Tourism Strategy.

Provide producers with capacity building and professional development opportunities

Ongoing Support for Food Bowl members continues through:

• maintaining Council website directory,

• supporting opportunities to sell and promote local products; and

• distribution ongoing information and news.

Investigate the potential for a regional sale yards facility

Commenced This is being actioned as part of the Saleyards Strategic Future Options review reported to Council in June 2019, and on exhibition from July 2019. Workshop with key saleyards stakeholders was undertaken in March 2019, as well as meetings with agents and user survey.



• People feel safe in their homes• People feel safe in public areas• People are not unduly affected by

antisocial behaviour and crime• The risk of accidents are minimised• Our community is prepared and

resilient to emergency events

Delivery Program Strategies• (SAS-01) Build community resilience for, during

and after emergencies (provider, facilitator)• (SAS-02) Implement systems to minimise

and mitigate the impact of disasters (provider, facilitator)

• (SAS-03) Increase education levels within the community in Crime Prevention through Environmental Design (CPTED)

• (SAS-04) Promote a sense of community and no tolerance of crime and anti-social behaviour

• (SAS-05) Provide education on accident minimisation

• (SAS-06) Provide vibrant public spaces owned by the community

• (SAS-07) Work with various agencies to reduce the incidence of crime

SAFE


• People feel safe in their homes

• People feel safe in public areas

• People are not unduly affected by antisocial behaviour and crime

• The risk of accidents are minimised

• Our community is prepared and resilient to emergency events


• (SAS-01) Build community resilience for, during and after emergencies

• (SAS-02) Implement systems to minimise and mitigate the impact of disasters

• (SAS-03) Increase education levels within the community in Crime Prevention through environmental design (CPTED)

• (SAS-04) Promote a sense of community and no tolerance of crime and antisocial behaviour

• (SAS-05) Provide education on accident minimisation

• (SAS-06) Provide vibrant public spaces owned by the community

• (SAS-07) Work with various agencies to reduce the incidence of crime


Program: Community safety and preparedness

Objective: To provide and promote a safe and resilient community


Install CCTV network in Kempsey and coastal villages

Completed Finalisation of Safer Communities project funded by Australian Government ($300,000) to install CCTV cameras in South Kempsey and West Kempsey.

Implement pathways and lighting for community safety

Completed Project is completed. Pathway lighting was installed in Brighton Park, Riverside Park and South Kempsey Park as part of Safer Communities Funding. Community compliments received on completion.










• (COS-01) Create a range of meeting places for the and infrastructure for community use

• (COS-02) Create a shared social view

• (COS-03) Include social behaviour as part of education

• (COS-04) Provide opportunities for people to be involved in the community

CONNECTED


• People are involved in their community

• People treat others with courtesy and respect

• People support and assist others in the community

• People have a range of options to become involved in community activities


• (COS-01) Create a range of meeting places and infrastructure for community use

• (COS-02) Create a shared social view

• (COS-03) Include social behaviour as part of education

• (COS-04) Provide opportunities for people to be involved in the community


Program: Working together

Objective: To have the community engaged in supporting itself with the assistance of the Council.


Review Macleay Community Strategic Plan 2036

Not Yet Commenced

To be commenced in 2019-20 as part of the review of the CSP as required under the Local Government Act.

Promote and support community groups apply for grant funding

Ongoing The Macleay Grant Hub launched in July which provides greater community access to available grants.

Promote, support and encourage community groups / individuals to undertake community projects

Completed Achieved through Macleay Live and Local, Red Cedar Festival and continuation of Seniors Festival

Actively support and promote existing community events

Completed Created and launched Macleay Link and Hey Hey Macleay website to assist in community promotion.

Actively seek opportunities to develop community capacity to apply for grants, run events and projects

Ongoing The Macleay Grant Hub launched in July provides greater community access to available grants.

Councillors and staff to actively participate in community meetings, events and activities

Ongoing Continued delivery of Community Catch-up series and associated community planning materials.

Community activities and contributions are recognised and celebrated

Completed Partnerships recognised through Australia Day promotion, Mayoral Community Fund and social media.

Implement priority actions in the Disability Inclusion Action Plan

Ongoing Progress with the plan is ongoing, and will be reported through Council’s 2019-20 Annual Report.

Continue to work with other agencies on the implementation of the Kempsey Plan

Ongoing Advisors in reforming the Breaking the Cycle Committee meeting, reviewing KPP deliver and participation in Interagency meetings.

Renaming the Shire to better reflect the whole community to Macleay Valley Shire

Commenced Planning commenced and report due to be tabled at August 2019 Council meeting.



• The corporate activities and services that enable the organisation to deliver the agreed program to the community


• (CAS-01) Internal facilitation and support

GOVERNANCE


• The corporate activities and services that enable the organisation to deliver the agreed program to the community


• (CAS-01) Internal facilitation and support


Program: Finding Service Efficiencies

Outcome: Ensure that the services being delivered provide the best value for money.


Review all services and develop implementation of best practice delivery

Commenced Council commenced development of the Corporate Improvement Program during this period as reported to Council in July 2019. The Corporate Improvement Program addresses seven corporate areas identified to be improved during the next 18-24 months including: corporate governance, financial sustainability, community engagement, asset management, workforce and culture, systems and processes and corporate planning, reporting and performance. Services will be reviewed as part of internal business planning practices during the next year.

Implement Organisational Review Completed Organisational review completed by LKS Quaero during the year. New organisational structure was implemented.

Foster a culture of continual improvement Ongoing Continuous program improvements are underway as part of the Corporate Improvement Program, and ongoing during the next 18 months. The introduction of IT Vision (corporate business system) and Definitiv (payroll system) during this period are major initiatives to improve operational management going forward for staff and reporting.

Develop system of internal audit Completed The Internal Audit function has been established. This has included development of a three-year internal audit plan, procedures, charters and templates. A total of seven internal audits were completed in 2018-19. Two Audit & Risk Committee meetings were also held (January and April 2019). This action has been completed and is now an ongoing business as usual function.

Implement improvements after service review Commenced Improvements are being implemented progressively as part of the Corporate Improvement Program discussed previously as reported to Council in July 2019.

Automate processes where organisational efficiency can be increased

Commenced The introduction of IT Vision (corporate business system) and Definitiv (payroll system) during this period are major initiatives to improve operational management going forward for staff and reporting.

Implement replacement of Corporate Business Systems

Commenced The corporate business system replacement project is well progressed


with core finance, payroll, procurement and rates modules implemented and operational. The implementation of other modules as part of the second phase of implementation is being finalised.


Program: Improve Customer Satisfaction Outcome: Ensure that customers receive a positive experience when interacting with Council


Development or purchase of customer management and workflow tools – Corporate Business Systems

Commenced Improvements in customer management procedures and workflows are progressing through the corporate business system replacement project, and general customer services and responsiveness initiatives.

Assess and upskill staff on improved customer management and engagement

Ongoing Planners desk implemented. New staff in place and training program being developed.

Work with key stakeholders to identify areas for improvement

Ongoing Developer ‘Roundtable’ sessions held with key industry figures within the LGA identifying key focus areas. Customer satisfaction survey distributed to all customers who have lodged a DA and CC with Council in the 2018-19 year.

Implement and promote online development application processing and tracking

Commenced E-Vis “Greenlight” system is being built for NSW specifications with input from Council’s project team. Interfacing the cloud based development application system with new and existing IT systems and User Acceptance Training to occur Q3 of 2019.

Inform the community of development requirements in plain English – fact sheets and FAQ

Commenced Duty Planner service was established. Online development services consultants list for the public to access. Standard conditions of development consent are being drafted for implementation. FAQ and Fact sheets to be drafted with the go live of “Greenlight” Development Application systems.

Automate planning requests and services Commenced “Greenlight” Development Application

systems will provide for all high use planning services to be lodged online. However, manual “over the counter” lodgement will still exist at the customer service desk.

Investigate main drivers of dissatisfaction and develop strategies for addressing those issues

Not Yet Commenced

This investigation will be undertaken as part of Council’s customer satisfaction surveys across Council services to be recommenced during the 2019-20 year.

Increase awareness of council service levels and decision making to manage customer expectations

Ongoing Continued publishing of upcoming works program, proactive traditional and social media updates on major projects

Implement whole of Council Communication Strategy

Ongoing Recommendations pending on updated structure for corporate website. Consistent use of digital channels and targeted communication. Membership to Your Say Macleay increasing.


22 Tozer Street PO Box 3078

West Kempsey NSW 2440

P. 02 6566 3200 F. 02 6566 3205

E. [email protected] www.kempsey.nsw.gov.au

KEMPSEY SHIRE COUNCIL

www.kempsey.nsw.gov.au

delivery program 2017-2021 - kempsey shire€¦ · certificate 27.6% no qualification 41.3%...

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