developing the coaching skills of your managers and leaders
TRANSCRIPT
COACHING SKILLS FOR MANAGERS AND LEADERS
? HOW WOULD YOU DESCRIBE YOUR MANAGER TRAINING AND DEVELOPMENT?
? WHAT IS YOUR MANAGERS BIGGEST CHALLENGE WHEN COACHING EMPLOYEES?
WHAT WE HOPE YOU’LL TAKE-AWAY
How coaching can improve the performance of your employees and organization.
How to develop your managers coaching skills based on leadership styles.
How to develop a coaching method/model that will work for your managers and organization.
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS?
Organizations with senior leaders who coach effectively and frequently
IMPROVE BUSINESS RESULTS BY
SOURCE: BERSIN BY DELOITTE
21%
According to CEO’s the top missing skills of mid-level managers are COACHING SKILLS.
BERSIN BY DELOITTE
Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place.
Eric Parsloe, The Manager as Coach and Mentor
WHAT IS COACHING?
Business Coaching
Executive Coaching
Career Coaching
Life Coaching
COACHING AND LEADERSHIP EN
CO
UR
AG
EMEN
T
EMPOWERMENT
DIRECTION AND ORDERS
FEEDBACK AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
COACHING AND LEADERSHIP EN
CO
UR
AG
EMEN
T
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell, HiPraise
CAPTAIN:
LoTell, LoPraise
SOURCE: Coaching
Skills: Leadership Styles
(Part 2 of 5), ej4
FACTORS COACH COACHEE
Personalities Learning Preferences Distance and technology
Objectives Relative experience
Goals Reality Options
Will
Current Reality Ideal Gaps Action
Review
Contracting Listening Exploring
Action Review
Outcome Situation
Choices/Consequences Actions Review
Spot The Opportunity Tailor The Intervention
Explain The Task Encourage
Review
Clarify The Issue Open Up Resources
Agree The Preferred Future Create The Journey Head For Success
COACHING MODELS
COACHING MODELS
Help the coach assess current performance
Help develop a plan to close gaps or improve performance
Identify gaps or areas for performance improvement
How to deliver and act on the plan
Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
SUCCESSFUL COACH
RELATIONSHIPS
PROCESS
IMPROVED PERFORMANCE
Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons.
Gary Curnee,
Professional Coach and Blogger
A
SUPERVISION AND
COMPLIANCE
ACHIEVEMENT OF
GOALS
MANAGER OBLIGATIONS
At any given time, a manager will function someplace on this continuum . . . .
A COACHING PROCESS
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, employee
must be committed to frank discussion about
needs
5. Coach heavily invested in success of
employee
6. Commitment to continuous learning by BOTH
parties
7. Desire for improvement
COACHEE
ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES
TRAITS • Positive • Future-oriented • Curious
BEHAVIORS • Continuous Learner • Outward Focus • Active, Engaged Listener
SKILLS • Collaboration • Learning Facilitator • Educator/Teacher
COACHES TOOLKIT
COMMUNICATION PERFORMANCE MANAGEMENT
BUSINESS ACUMEN EMOTIONAL
INTELLIGENCE
COMMUNICATION
1. Identify obstacles to
employee success
2. Find solutions or ways to
overcome obstacles
3. Establish agreed upon
definitions of success and
plan of action
4. Gain commitment and
engagement
KEY SKILLS • Active listening
• Learning to frame
and ask effective questions
• Courageous conversations
QUESTIONS A MANAGER SHOULD ASK 3
Does the employee have the capacity to perform?
Is the employee curious?
Does the employee have a positive attitude?
PERFORMANCE MANAGEMENT
1. Identify strengths and
weaknesses
2. Outline goals and
objectives
3. Understand how to
prioritize and capitalize on
strengths
4. Improve performance in
targeted areas
KEY SKILLS • Understand
employee engagement and motivation
• Goal setting
• Delegation
With each generation entering the workplace, a greater emphasis is placed on continual development as these new employees know that they are unlikely to stay more than a few years; …it’s about what they can develop and acquire to take to the next stop in the career journey. We know that effective leaders are one of the most important influences on levels of engagement.
Rebecca Ray, Employee Engagement in a VUCA World
BUSINESS ACUMEN
1. Professional level
understanding
2. Influencers and key
stakeholders
3. The decision-making
process
KEY SKILLS • Business
operations and functions
• Making decisions
• Industry knowledge
EMOTIONAL INTELLIGENCE
KEY SKILLS • Self awareness,
motivation and regulation
• Build effective relationships
1. Guide employees through
workplace conflicts and
difficult situations
2. Adaptability in a fast-
changing work world
3. Positive response to
diversity in thought and
culture
COACHING VS MENTORING
To be successful, a coach requires a
knowledge and understanding of process as
well as the variety of styles, SKILLS AND
TECHNIQUES that are appropriate to the
context in which the coaching takes place.
Eric Parsloe,
The Manager as Coach
and Mentor
COACHING VS MENTORING
Mentoring is off-line help by one person to
another in making significant transitions in
KNOWLEDGE, WORK OR THINKING.
Clutterbuck, D & Megginson, D, Mentoring Executives
and Directors
KEY TAKE-AWAYS
How you can develop the coaching skills of your managers to improve the performance of your employees and organization.
How you can develop a coaching method/model that will work for your managers and organization.
Online learning resources from BizLibrary to develop the coaching skills of your employees.
DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
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Amanda Holloran
Marketing Specialist
Chris Osborn
Vice President of Marketing
@chrisosbornstl
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