Digital Key ConceptsManagement 102

Professor Estenson

Chapter FiveNon-Verbal Communication

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Key Concepts

• Non Verbal Defined• Types of Non Verbal Communication

– Facial Expression– Eye Contact– Body Movement and Gestures– Clothing– Distance– Physical Environment– Time– Status and Power– International

• Improving Your Skills

Eye Contact in USA Business Environment

• Eye Contact Shows– Interest – Assertiveness– Willingness to participate– Controls and Persuades

Body Movement

• Emblems (obscene gesture)• Illustrators (make a point)• Regulators (control)• Adaptors (relieve personal stress)

Clothing

• Understand Organization’s Culture• Basic business colors (navy, grey, neutral)• Color shows status• Sports coats for men• Dress appropriately for interviews and when

on the job

Distance

• Social (4 – 12 feet)• Personal (18” to 4 feet)• Intimate (touching to 18”)

Physical Environment

• Office• Desk• Seating• Location

Signs of Power

• Confident, Expansive movements• Tall upright posture• Relaxed and friendly• Turn you back to others• Relaxed seating

• Work at being taken seriously (see page 140 for additional tips.)

Time

• Monochromic (USA and Some of Europe –time is money and should be valued)

• Polychromic (relationships matter)

Status Symbols

• Dress• Jewelry• Titles• Cars