Communication EtiquetteMcMaster Engineering SocietyProfessional Development ConferenceSaturday, September 27, 2014
Types
•Verbal
•Non-verbal• Written• Email• Social Media• Body language
• Formal
• Informal
Written Communication
•Reports
•Memos (memorandum)
• Letters
•Professional, positive tone•Grammar•Use of emoticons?•Avoid controversial/sensitive topics• In-person discussion•Work “reminders”• Texting . . .
Practice . . .
Social Media
• Facebook, Twitter, etc.
•Create professional/career account
•Content of posts/tweets• Confidential, proprietary information
Verbal
•Workplace professionalism expectations• Avoid controversial/sensitive topics• “Foul” language
• “Informal” conversations are important too• “Water cooler” conversations• Good morning, How are you?, Have a good
night, etc.
• Balancing the two worlds
Body language
• “Open” demeanor
•Posture
•Greetings handshaking, etc.
Awkward . . .
•Delaying or not responding• “Triage”
•Not getting a response to emails• Follow-up
• Inappropriate conversations: TMI
More points to ponder . . .
• Stay in touch after ending a job, university, etc.
•Related to social networking/etiquette
Links
• How to Write Professional Emails• Perfect your texts: How to write error-free documents th
at sound great every time• 3 Easy Ways to Be Way Better at Small Talk• 10 conversation starters you can use in any situation• 7 Habits of Highly Likeable People• These 10 Old School Networking Tips Are Still Important
Today• How To Behave At Company Events • Answers to Your Office Party Etiquette FAQs