Communication EtiquetteMcMaster Engineering SocietyProfessional Development ConferenceSaturday, September 27, 2014

Types

•Verbal

•Non-verbal• Written• Email• Social Media• Body language

• Formal

• Informal

Written Communication

•Reports

•Memos (memorandum)

• Letters

E-mail

•Professional, positive tone•Grammar•Use of emoticons?•Avoid controversial/sensitive topics• In-person discussion•Work “reminders”• Texting . . .

Practice . . .

Social Media

• Facebook, Twitter, etc.

•Create professional/career account

•Content of posts/tweets• Confidential, proprietary information

Verbal

•Workplace professionalism expectations• Avoid controversial/sensitive topics• “Foul” language

• “Informal” conversations are important too• “Water cooler” conversations• Good morning, How are you?, Have a good

night, etc.

• Balancing the two worlds

Body language

• “Open” demeanor

•Posture

•Greetings handshaking, etc.

Awkward . . .

•Delaying or not responding• “Triage”

•Not getting a response to emails• Follow-up

• Inappropriate conversations: TMI

More points to ponder . . .

• Stay in touch after ending a job, university, etc.

•Related to social networking/etiquette

Links

• How to Write Professional Emails• Perfect your texts: How to write error-free documents th

at sound great every time• 3 Easy Ways to Be Way Better at Small Talk• 10 conversation starters you can use in any situation• 7 Habits of Highly Likeable People• These 10 Old School Networking Tips Are Still Important

Today• How To Behave At Company Events • Answers to Your Office Party Etiquette FAQs