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Getting Repeat Business
Getting Repeat Business
How can you maintain your business? Is it by getting millions and millions of
customers on a daily basis to your website or store?
Surprise! It is not.
The way to keep your business going is tohave people who are already customers,return.
Repeat business is the way
to sustain your business by
maintaining customers.
It also makes it salable.
• The first rule is to become personal with your
customers.
• Be original in your approach and always, always
pit the customer first.
• Let your customers see you as a unique person
not just someone selling them some item they
want or need.
Getting Repeat Business
• Follow up on the first sale you made to them, make them
feel a connection to you.
• By following up you open the way for the second sale.
• Following up after making a sale to a customer is just as
important as trying to make another sale.
• It is the crucial part of gaining their trust. They will feel
that you are truly interested in how they liked the
product.
Getting Repeat Business
Getting Repeat Business
Being proactive in your business helps also.
Ask them to let you know how the liked or enjoyed the article they purchase from
you. Were they happy with it or ask them if they were dissatisfied to tell you why.
Did it meet their expectations?
Getting Repeat Business
A great way of getting repeat business is to pick up the phone and call the customer personally just to thank them for their
business.
In today's automated world,
customers notice the human touch in a business.
Getting Repeat Business
A thank you note is another way of letting your customers know they are appreciated. Enclose a coupon they can use in their birthday month or maybe buy one get the second one free. Rewarding loyal customers with an invitation only sale.
Getting Repeat Business
Losing a repeat customer is easier than
winning one. While many businesses are very attentive to the first time a customer
patronizes their business, they may not be so on the following
times.
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