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Getting Repeat Business

Getting Repeat Business

How can you maintain your business? Is it by getting millions and millions of

customers on a daily basis to your website or store?

Surprise! It is not.

The way to keep your business going is tohave people who are already customers,return.

Repeat business is the way

to sustain your business by

maintaining customers.

It also makes it salable.

• The first rule is to become personal with your

customers.

• Be original in your approach and always, always

pit the customer first.

• Let your customers see you as a unique person

not just someone selling them some item they

want or need.

Getting Repeat Business

• Follow up on the first sale you made to them, make them

feel a connection to you.

• By following up you open the way for the second sale.

• Following up after making a sale to a customer is just as

important as trying to make another sale.

• It is the crucial part of gaining their trust. They will feel

that you are truly interested in how they liked the

product.

Getting Repeat Business

Getting Repeat Business

Being proactive in your business helps also.

Ask them to let you know how the liked or enjoyed the article they purchase from

you. Were they happy with it or ask them if they were dissatisfied to tell you why.

Did it meet their expectations?

Getting Repeat Business

A great way of getting repeat business is to pick up the phone and call the customer personally just to thank them for their

business.

In today's automated world,

customers notice the human touch in a business.

Getting Repeat Business

A thank you note is another way of letting your customers know they are appreciated. Enclose a coupon they can use in their birthday month or maybe buy one get the second one free. Rewarding loyal customers with an invitation only sale.

Getting Repeat Business

Losing a repeat customer is easier than

winning one. While many businesses are very attentive to the first time a customer

patronizes their business, they may not be so on the following

times.

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