E. business knowledge transfer for SMEs –

experience from Lithuania

Prof. Rimantas Gatautis, KTU

rgataut@ktu.lt

E. business development: Infrastructure (State statistics department, 2010)

E. business development: Infrastructure (State statistics department, 2010)

Internet use in enterprises (2010)

92,9% financial services (e. banking); 45,7 % staff training; 95 % communication with governmental

institutions;. 87 % governmental information search; 89,7 % download of various forms; 84,8 % return of various forms; 78,1 % administration procedures in electronic way;

E. Commerce tendencies (2010)

24,4 % enterprises bought (order) goods through Internet,

20 % – receives orders through Internet; Online trade – procurement 13 % of all

orders, sales – 9,3 % all sales.

ICT adaptation

Problems?

E-mail

Web site

E-commerce

E-business

Networked organizations

Digital ecosystems

E.

mat

uri

ty

Time

Barriers for e. business support (EIIR, 2009)

Competition among companies in the target sectoral group. Lack of awareness, often combined with mistrust regarding

ICT and ICT service providers (and their potential for improving SMEs'

performance) Cost Internal ICT and management knowledge Network infrastructure issues: access and interoperability Legal uncertainties

E. Business support (EIIR, 2009)

Business environment Skills upgrading Network infrastructure Trust infrastructure Digital products and information services Intangible investments and assets Information Government online

ICT based knowledge needs

11,11%

22,22%

11,11%

22,22%

22,22%

33,33%

44,44%

11,11%

33,33%

55,56%

44,44%

66,67%

33,33%

55,56%

33,33%

33,33%

11,11%

11,11%

33,33%

11,11%

IRT strategija ir valdymas

IRT tinklo architektūra

IRT saugumas

IRT priežiūra

Naujų verslo sprendimų kūrimas

Išorinių paslaugų priežiūra

1 2 3 4 5

Outsourcing

New business decisions

ICT maintenance

Security

ICT architecture

ICT strategy and management

Knowledge needs in functional areas

11,11%

11,11%

22,22%

11,11%

11,11%

33,33%

11,11%

22,22%

22,22%

33,33%

44,44%

11,11%

22,22%

22,22%

11,11%

55,56%

55,56%

33,33%

44,44%

66,67%

55,56%

88,89%

Valdymas ir kontrolė

Administravimas ir apskaita

Tyrimai ir plėtra

Gamybos procesai

Marketingas

Logistika

Paslaugos vartotojams

1 2 3 4 5

Customer services

Logistic

Marketing

Production

Research

Administration, accounting

Management , control

Skills upgrading means

88,89%

88,89%

66,67%

88,89%

100,00%

11,11%

11,11%

33,33%

11,11%

Intensyvūs mokymokursai

„Geros praktikos“portalas

E. verslo vadovas

Specifinės mokymoprogramos

E. verslo paramosprograma

Taip Ne

E. Business support program

Specific training programs

E. Business guide

“Good practice” portal

Training courses

Earlier support initiatives(EIIR, 2009)

Support through Phare, Leonardo da Vinci, local support measures

Oriented towards awareness rising Support through SF E.business LT measure Oriented towards certain enterprises

From awareness to implementation

General objectives of IT training in Lithuania

To increase SMEs awareness about IT and e. business;

To increase specific IT and e, business knowledge between SMEs ;

To promote local good practice in e. business between SMEs;

Need for IT and e. business knowledge

Knowledge in different markets - B2B and B2C.

ICT and e. business in different activities across value chain/value networks (SCM, CRM, marketing, etc.).

Sector specific knowledge.

Raising ICT and e. business awareness

Objective – promote ICT and e. business adoption between SMEs.

Information provision through different channels; Portal / web sites / brochures, guides; Seminars/workshops; Collaboration with consulting companies; Funding opportunities events;

SMEs self training

Objective - – to encourage personal incentive to learn to use IT and optimize the use of IT .

Online courses, various tutorials, e-learning, e-library of guidelines and practical advices.

High quality training courses/seminars/workshops Objective – to guarantee the best quality of

training courses/seminars/workshops. qualification and accreditation of trainers and experts,

professional advices and consultancy; quality requirements and foreseen possible tolerance bounds

for trainers competence; monitoring of seminars/training courses/workshops; consider clients opinion and suggestions how to improve

quality; consulting after seminars/training courses/workshops.

Collaborative learning

Objective - to encourage IT innovations and management change in SMEs.

Method: to bring together Business, Research and Education actors via a Web2.0 platform based on content created by the users, sharing examples of good practice.

Interactive assessment tools

Objective - to fit the IT needs of each enterprise and/or user

Method: To set up well structured training system which would be adopted according to SMEs activity scope and development plan.

Thank you for your attention.