employee tools don’t have to suck! how rei upleveled their retail service design through user...
TRANSCRIPT
Catherine Ho User Experience Designer @CatherinewithaC
Employee tools don’t have to suck!
Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=20 Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
There's a curtain there and something's behind that curtain.
I don't know what that something is.
- Aaron, research participant”
“
Mobile Selling Assistant POS mobile sled iPod Touch Apps
User
10,000 employees in 145+ stores
Forge your own path1
1 Forge your own path
6 Common issues that enterprise UX Designers have to Face
1. Complex requirements 2. Bureaucracy and red tape 3. Internal politics 4. Large project teams 5. Too many stakeholders 6. Technology stack is out of date
from Jessica Tiao’s webinar How to Design Enterprise Apps that Sell
1 Forge your own path
1 Forge your own path
Every person on your team matters
2
Every person on your team matters
2
Every person on your team matters2
Every person on your team matters2
2 Every person on your team matters
Back away from the screen3
Back away from the screen3
@CatherinewithaCBack away from the screen3
@CatherinewithaC
Physical prototyping as a tool to situate in context. Physical
prototyping as a tool to explore interaction modalities in physically
connected environments.
- Karey Helms, Make the Invisible Physical, WIAD16 Bristol
”
“
Back away from the screen3
Back away from the screen3
Fall in LOVE with your user4
Fall in LOVE with your user4
Grow user empathy & contextual inquiry competencies
Richer stories for illustration Humanizing and advocacy for users Design and storytelling skills
Fall in love with your users4
It almost feels like cheating because your users are
showing and telling you what they need, it’s almost too easy.
- Designer colleague”
“
Fall in love with your users4
Dan Willis Preparing for the UX Apocalypse
not-so-happy ending…
There’s only so much you can do
5
Forge your own path Every person on your team matters Back away from the screen Fall in LOVE with your user
1
2
3
4
5 There’s only so much you can do
Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=20 Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
Also, help me improve as a speaker w/ feedback
http://bit.ly/rei-uxpa
So, let’s talk…
Thank you Stephanie Lorenz UX team at REI Allan Kempson Kylee Abbott
Josh Froscheiser Scott Berkun Green Vests: Seattle flagship, Denver, Soho NYC, Salt Lake City, Kirkland
Catherine Ho User Experience Designer @CatherinewithaC