Enjay Synapse &

EPABX Integration

Revolutionary BTI Solution( Business Telephony Integration )

by Enjay IT Solutions Ltd.

Enjay Synapse Solution

Benefits of Enjay Synapse and EPABX Integration

1. Recording Enjay Synapse Solution provides recording for all calls

○ When Sales / Support team is communicating with outside world, and Quality Assurance is required for communication standard.

○ Many times, business process involves commitment over the phone, in that case recording is required - e.g. Stock exchange or commodities exchange.

Benefits - 2 -

2. Customised Reports Enjay Synapse Solution provides detailed call reports.

Extremely essential for analysis.

These reports can be scheduled to be sent by e-mail.

Benefits - 3 -

3. Integration with CRM / ERP Software - BTI Business Telephony Integration

○ Click to call○ Pop up on Incoming call○ Relation of call records to contacts○ Assignment to users○ Call recording links This integration is extremely essential if Sales/Support team operates from office

BTI Benefits -- Incoming call Pop-up

BTI Benefits -- Click to Call

Benefits - 4 -

4. Outlook Integration :

360 degree view in outlook itself, apart from email communication, now outlook will also show telephonic communication details (with recording)

Click to Call - Outlook

Pop up on Incoming call - Outlook

Benefits - 5 -

5. Voice Broadcast

Voice Broadcast is where you can automatically broadcast a pre recorded message to a list of contacts, and get feedback too.

○ Announcing schemes / changes to customers.○ Making automated feedback calls to customers.○ Integrating Voice Broadcast mechanism with CRM/ERP

Software, makes both the above tasks very easy.

Benefits - 6 -

6. Website IntegrationNever miss a customer enquiry, allow every visitor to talk to you. (or your team)

Website visitors have to enter their name and number, and they receive a call which connects them to the organisation.

Web Click to Connect

Enjay Synapse - EPABX Integration

Basically Enjay Synapse will be the link between the software and IP-PBXIt talks to software using IP and related technology protocols and APIsIt can talk to IP-PBX using two technologies● IP-PBX device with PRI Card● IP-PBX device with IP Card

EPABX device with PRI Card

EPABX

IP-PBX device with PRI CardSolution Highlights

● Any IP-PBX Device that supports PRI can be integrated.● Setup includes Enjay Synapse Server with a 2 port PRI card.

○ 1 port will be used to communicate with PRI service provider.○ 2nd port will be used for communication between IP-PBX and Enjay

Synapse.● Software integration is possible if Enjay Synapse API is used.● All Incoming and outgoing calls can be recorded on Enjay Synapse Server.● CRM Server shown in the picture is optional, and it may even be on cloud

(Internet - Hosted)

EPBAX device with IP Card

EPABX

IP-PBX device with IP Card

Solution Highlights ● The IP-PBX device needs to have an IP card installed.● Configurations in IP-PBX device will route calls to Enjay Synapse Server

and then the desired extensions to ensure calls are recorded.○ Here IP-PBX device will require IP Card, and SIP / Gateway licenses

also.○ 2 channels will be used for each concurrent call, which means if there

are 4 PSTN lines, 8 port IP card needs to be installed.● Software integration is possible if Enjay Synapse API is used.● CRM Server shown in the picture is optional, and it may even be on cloud

(Internet - Hosted)

Components of Enjay Synapse Solution:Enjay Synapse Server (which may include added accessories also).Enjay Synapse Add-ons like● Enjay Synapse API Addon - For Integration with Software● Voice Broadcast add-on - Enjay Voice Broadcast for broadcasting voice

messages● Click To Call Add-on for website integration.● MS Outlook Add-on Connector.● Outward conference Addon

For more information,

Enjay IT Solutions Ltd0260 - 6612909

synapse@enjayworld.com