enjay synapse plus brochure

Bridging Telephony and SoftwareSynapse can work as a Standalone system or can work as a bridge between IPPBX and Software Application

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IP PBX

2 Port PRI Card

PRI Service Provider

LAN

Enjay ThinClient Enjay Store Vol Enjay Synapse Enjay TiguinEnjay CRM Enjay EnsightEnjay Synapse Enjay EVB

www.enjayclick2call.com Call us: 0260 6612900

Enjay Synapse ServerThe Business Telephony Integration Solution

All logos and trademarks belong to their respective owners.

PRI, VoIP, PSTN,GSM

Integration with all popular EPABX

Integration with any software

Recording and reporting of all calls

Extensible with addons

Multi level IVR

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Scalable PC architectureDisaster Recovery(Mirroring) *Branch Connectivity Digital Setup

BTI (Business Telephony Integration)Connectors for SugarCRM *Java/DotNet API for Software Integration *EPABX IntegrationAdvanced Call DistributionAdvanced IVRS *

Call Recording Internal and ExternalStandard compressed formatAPI Integration *SMB sharingEasy Search

ReportingPreset ReportsSave SearchCustomisableEmail Scheduled reportsExport to Excel and PDF

Synapse Server Features

PBX Features Calling Rules (Inbound/Outbound) Music on Hold Multi level IVR *Advanced Call Forward Call Pickup

Call Management Monitoring (Spy,Whisper,Barge)Ring GroupsFollow MeAdvanced Call ForwardCall Pickup

Technology Advantage

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Enjay Synapse Addons

The unique architecture of Enjay Synapse makes it extensible. With lots of Addons and Extensions for further development, the possibilities are unlimited.

Extending Enjay Synapse

Enjay SynapseAPI Addon

Enjay SynapseCall Me Back Addon

Enjay Synapse Outward Conference Addon

Enjay SynapseVoice Broadcast Addon

Enjay SynapseSugarCRM Connector

Enjay SynapseMCRM Addon

MCRMMCRM

MCRM




Enjay Synapse API Addon

Integration with any software

Supports any browser based application

Supports Windows or Linux based application

Supports hosted or onsite software server

SugarCRM connector for CRM

Software Integration with telephony using Enjay Synapse API

Synapse API Libraries

Training and documentation

Online Training

Sample Codes

Hand holding for Implementation

Role of Enjay in Synapse APIAPI Adon

Enjay Synapse Call Me Back Addon

Instant call to website visitor

Track calls in reports

Recording for calls

Simple script which can be uploaded on any website

Name

E-mail

Number

Your name

Your email

0XXXXXXXXXX

Connect with every singe website visitor using Enjay Synapse Call Me Back Addon

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Enjay Synapse Outward Conference Addon

Internal/External participants

Scheduler

Can be organised by external number

Secure PIN enabled conference

Live Status

Join/Unjoin any participant

Mute/Unmute participants

Multiple simultaneous conference

Add more people Inline call

Multi Party Outward Conference Addon


Enjay Voice Broadcast Addon

Broadcast voice messages as calls

Easy to use

Excellent Reporting

Feedback Campaigns

Auto retry for unanswered calls

On Premise Setup

Easy to use Voice Broadcast Mechanism



Enjay Synapse SugarCRM Addon

Easy to Install

Incoming Call Popup

Click to call

Popup the Customer name on incoming call

Call Relation to Contact

Call Assignment to User

Compatible with multiple Synapse Servers

Ready to use SugarCRM Connector


Call Recordings in CRM

Enjay Synapse MCRM Addon

Not a full fledged CRM

Limited modules for ease of use

Provides easy contact management

Incoming call popup

Click to call

Recording links of calls in CRM

Supports import of data from any software

Software Integration with telephony using Enjay Synapse API

MCRM

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