User Manual Page 1

ePostoffice

User Manual

Jul 2015

National Informatics Centre

NIC-CISD, Dak Bhawan, New Delhi

User Manual Page 2

INDEX

S. N CONTENTS PAGE NO.

1. Instructions to New Users 3

2. Instructions to Already Registered Users 2.1 Philately Registered User 9 2.2 PLI Registered User 15

New User Registration Page 3

1. Instructions to New Users

Step Action

1. Go to ePostoffice site by giving the url https://epostoffice.gov.in/ on your browser . The screen 1 opens.

Step Action

2. Click on enter and you reach screen 2 where services are listed .

New User Registration Page 4

Step Action

3. For creating new user ,select service ‘philately’ and go to buy stamps in screen 3

Step Action

4. For creating New account , select ‘New User’ tab in screen 4

New User Registration Page 5

New User Creation

Step Action

5. In screen 5, enter username only alphabets in lower case. No other character or variable is allowed.

Password must have a minimum of six characters. It should contain alphabets, numeric and special characters.

Password and Confirm password should be same. The email id should be valid email id so that ecode can be send. The mobile No. should be valid Indian mobile no. so that mcode can be send. All the fields are mandatory. In case of any incorrect data the codes will not be

mailed to respective email id and mobile.

New User Registration Page 6

Verification of User Account

Step Action

6. Select ‘Verify User’ in Screen 4 . User has to fill the above form in Screen 6 . Enter username and password that you mentioned at the time of New User

Creation. Enter the ecode and mcode received on your registered email and mobile no. Please select the hint question from the given list and provide a desired

answer. Kindly remember or note down the hint question and answer for future

New User Registration Page 7

use. Fill your personal details as required. The address field allows alphabets,

numbers and special characters like comma and hyphen. Enter the security pin and click on submit for completing the Registration.

Step Action

7. Registration is completed and user can login into the ePostOffice system with created credentials.

Registered Users Page 8

2. Instructions to Already Registered Users

Step Action

1. Go to ePostoffice site by giving the url https://epostoffice.gov.in/ on your browser and screen 1 opens.

Step Action

2. Click on enter and you reach screen 2 where services are listed .

Philately Registered Users Page 9

2.1 Philately Registered User

Note : 3 subsequent incorrect login credentials can lock your account. For unlock use

Unlock/Forgot password link.

Step Action

3. Select service ‘philately’ and go to buy stamps in order to login as philately user.

Step Action

4. On login page or screen 4, user finds the option for ‘New User’, ‘Verify User’ & ‘Unlock/ Forgot password’. Manual and FAQ are also available on login form, which can be downloaded and viewed.

Enter username and password in the space provided. Click on Submit to login into the system.

Philately Registered Users Page 10

Step Action

5. Registered user can login into the system by providing registered username and password.

This will lead to home page(screen 5) where user can do transaction- buy stamps, view transactions, edit registration and change password.

Step Action

6. Clicking on ‘Buy Stamps’ tab, will lead you to screen 6 where user can purchase stamps by selecting it .

Philately Registered Users Page 11

Step Action

7. Click on ‘My transactions’ tab to view transactions in philately. User can select any option-Period, Transaction No. etc to view transactions. Here in screen 7 it is shows period wise transactions.

Step Action

8. Clicking on ‘Edit Registration’ tab user can edit his details . This screen 8 is same for all the services – philately, pli . Any information can be edited . As user scroll down , there is a submit button. The validations for all the fields are same as in case of registration.

Philately Registered Users Page 12

Step Action

9. Click on Submit button to save the modified details. Once user clicks on submit, then mcode and ecode are send on his registered

mobile number and email id. User has to re-login into the system in order to verify the codes .

Step Action

10. As user login again into the system, he needs to enter mcode and ecode in the desired places shown in Screen 10.

Click on verify to validate mobile number and email id. User needs to re-login to perform the transaction. Everytime user tries to modify/edit any of his details, he will receive codes on

mobile and email which he needs to verify .

Philately Registered Users Page 13

Step Action

11. If user wants to change his password, has to select ‘change password’ tab. This screen 11 is same for all the services – philately, pli .

Provide old password, new password and confirm password and click on submit to make the desired changes.

Please note that old password and new password should not be same. Also see that new password should be different from last three passwords.

Step Action

12. If user forgets his password, has to select ‘Unlock/Forgot Password’ tab shown in screen 12.

This is same for all the services – philately, pli .

Philately Registered Users Page 14

Step Action

13. Enter the user id that is username which you have registered. Specify the hint question and answer that you have specified at the time of

registration. Provide a new password different from previous 3 passwords. Provide the same

in confirm password as well. Click on submit to activate your account as shown in screen 13.

PLI Registered User Page 15

2.2 PLI Registered User

Step Action

1. Select service ‘PLI’ and go to pay premium in order to pay the premium in screen 14 .

Step Action

2. Enter username and password in the space provided in screen 15 Click on Submit to login into the system.

PLI Registered User Page 16

Note : Please see that all the other modules like edit transaction,change password and Unlock/Forgot

password are same as for the philately registered users.

Step Action

3. If user wants to do transaction for pli/rpli then has to change the service form ‘select service’ checkbox to ‘PLI’

Click on ‘pay premium’ tab, which leads to screen 16. Provide policy details and click on ‘view’ to proceed.

Step Action

4. Click on ‘My transactions’ tab to view transactions in pli. Screen 17 opens, where user has to select dates and policy details. Click on search to view transactions.