etiquettes for all

8/12/2019 Etiquettes for All

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Etiquette


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Etiquette ?

Websters dictionary defines it as the forms , manners, andceremonies established by convention as acceptable orrequired in social relations, in a profession, or in officiallife.

Manners

Coded Behavior

Character

Habits

Thought


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Where Etiquette is required

PersonalFamily

Home, Schools, College

Social, Cultural

Office

When Etiquette is required

Part of your life

You and the environment


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Why Etiquette is required ?

Professional etiquette - must for Career

builds leadership, quality, business & careers

It refines skills needed for exceptional service

Without Etiquette

You limit your potential

Risk your image

Jeopardize relationships


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Differentiates them in competitive market

Honors Commitments to quality and excellence

Enables them to be confident in a variety of settings with a variety of

people from all walks of life

Modifies distracting behaviors and develops admired conduct

How Etiquette Pays Off !


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Factors Influencing Etiquette

PhysicalGrace

Beauty

Handsome

External Appearance

Schooling

Family

Friends

Education

Marital life

Psychological

Childhood OriginParental

Heredity


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Your Behavior

Making Right Friends

Cultivating the charm

Class & Quality

Enemy - The Anger

Patience Tolerance - Carrier


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Personal HygieneSkin

Hair

Hands Nails

Tooth

Feet

Shoes

Hose

Uniform

Jewellery

Mind & Soul

ThoughtsHabits

Character

Attitudes

Prefered Liked LovedPurpose

PosturesSitting

Standing

Talking while standing

Good PostureImpatience

Sitting in Groups

PERSONAL ETIQUETTE


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Personal Etiquette

Dress CodesInformal

Formal

SimplicitySense of Taste

Fitting In

Color Blending

Accessories

Dressing for Occasions


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Basic Etiquette for a happier home

Dont nagDont try to make your partner over

Dont criticize

Give honest appreciation

Pay little attentions

Be courteous

Dont be Ignorant

Know first - Talk next


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You

Office Codes Behavior

Rules & Regulations

Policies & Principles

Regularity / Punctuality

Organising your day

Uniform / Dress Codes

Reporting for duty

Greetings

OFFICE ETIQUETTE

Subordinates

Casual / Contract Workers

Bosses

Superiors


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First Name - Formal Style

Official Introductions - Acknowledgements

Business Cards

Telephone Manners

Helping Colleagues

Managing The Boss

Handling Subordinates

Handling Rivals

Gossips / Yapping

Conflicts / Disputes / Memos

TimingsAnswering a phone

Identity

Taking a message - Holding -

Short - Crisp - Clear communicationsReturning Calls

Wrong Numbers

Long Conversation

Ending a Conversation

Misuse

Voice Mail


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Some Basics of Office Etiquette

Some principles which office employees can utilize to make a

contribution follows

Be polite, pleasant and courteous when answering the telephone

Answer promptly any telephone that rings in the officeAvoid blowing and popping gum in the office

Be discrete when coughing or yawning

Avoid applying makeup at the desk

Use positive body languageAvoid eating at your desk when dealing with public

Be tactful with rude people

Avoid personal conversation when a client is waiting


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Etiquette for Reprimanding & Counseling

Begin with praise and honest appreciation

Call attention to peoples mistakes indirectly

Talk about your own mistakes before criticizing the other person

Ask questions instead of giving direct orders

Let the other man save his facePraise the slightest improvement and praise every improvement.

Be hearty in your approbation and lavish in your praise

Give the other person a fine reputation to live up to

Use encouragement. Make the fault seem easy to correct\Make the other person happy about doing the thing you suggest


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Other things office employees should watch out for follow

Be punctual

Avoid annoying habitsPractice teamwork

Discourage personal office visitors

Do not use strong perfume or cologne

Do not wear noisy jewelleryBe tactful with rude people

In fact, the efforts of employees will be more fruitful and effective if

each practices the common maxim

treat a person the way you wanted to be treated


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Smile

It costs nothing, but creates much

It enriches those who receive, without improvishing those who give

It happens in a flash and the memory of it sometimes lasts forever

None are so rich they can get along without it, and none so poor but

are richer for its benefits.


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Etiquette to make People Like You

Become genuinely interested in other people

Smile

Remember that a mans name is to him

Be a good listener. Encourage others to talk about themselves.Talk in terms of the other mans interest.

Make the other person feel important - and do it sincerely.


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Etiquette to win People in your way

The only way to get the best of an argument is to avoid it

Show respect to other mans opinions. Never tell a man he is

wrong

If you are wrong, admit it quickly and emphatically

Begin in a friendly wayGet the other person saying yes, yes immediately

Let the other man feel that the idea is his

Try honestly to see things from the other persons point of view

Be sympathetic with the other persons ideas and desiresAppeal to the nobler motives

Dramatize your ideas

Throw down a challenge


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Hotels

Down town / Business / Transit Hotels

Resorts

Motels

Profile

Product Service

Categorization

&

Classification

Hotel Etiquette


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Clean my Room Card

Do not Disturb CardHotel Rules

Fire Plan

Hangers

Bath robe

Laundry Bags

Laundry list

Shoe shine strip

Water glasses

Bottle openers

Stationary folder containing

Letter HeadsEnvelopes

Guest Comments form

Post Cards

Telex formsScribbling pad

Pen

Ash tray with match box on coaster

Candle stand with candle on coaster

Magazines

Room Service Menu

Breakfast card hanger

Business Centre pamphlet

Sewing kit

GUEST SUPPLIES / ROOM SUPPLIES


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Directory of service

Telephone Directories with covers

Soap basket with choice of 3 soaps

Shower caps

ShampooBubble bath

Moisturizer

Tooth paste

Tissue box

Toilets rolls

W.C. band

Bathroom tumblers with glass

covers on coasters

Bed room slippers

Good night chocolate

Guest soap

Personalised stationery folder in

suites

FruitsFlowers

Soft drinks

Cookies

GUEST SUPPLIES / ROOM SUPPLIES


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Bath Towels

Hand Towels

Face TowelsBath Mat

Bath Rug

LINEN


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Dining Etiquette

Table settings are like road maps that guide you through

the courses of a meal.

Forks are placed to the left of the plateGlasses or crystal stem-ware are to the right of the dinner plate.

Knives and spoons are placed at the right side of the plate.

Remember the etiquette rule, solids to the left, liquids to the

right.During the courses of a meal you pick up the silverware pieces

from the outside in, toward your plate.

When posting a dinner, dont forget your guests special dietary

needs.

Do try a little of everything on your plate.

Napkins are to remain on your lap until the completion of the

meal.

Do compliment the host/ess on the preparation, tastiness or

presentation of the meal

B i T bl M


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Basic Table Manners

Beginning of the meal

Posture

Eating Soup

It is best to order foods that can be eaten with a knife and fork.

Finger foods can be messy and are best left for informal dinning.

Do not order alcoholic beverages.

Do not smoke while dining out.Sit up straight at the table. It makes a good impression.

Do not season your food before you have tasted it.

Never chew with your mouth open or make loud noises when you

eat.Do not slurp soup from a spoon. Spoon the soup away from you

when you take it out of the bowl and sip it from the side of the

spoon. If your soup is too hot to eat, let it sit until it cools; do not

blow on it.


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When ordering or serving wine :

Red wine generally is served with red meat; white wine with

poultry or fish.A wines sugar content shouldnt rival Captain Cruch.

Nice people dont drink Ripple, Thunderbird or Mad Dog

Sweet and fortified wines should be served with dessert, not

the main course.

If it is your main course, get help

If you feel the need to reach for the last piece of chicken, do so at

your own risk. Impalement is an ugly thing.

Finger-lickin good is a slogan, not a suggestion.

Napkins and sleeves are not interchangeable. Neither are shirttailsand tissues, for that matter.

If offered a lobster bib, by all means take advantage of it.

Yes, you are supposed to eat that sprig of parsley decorating your

plate. Think of it as an organic,after-dinner mint.


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Basic Table Manners

If food gets caught between your teeth and you cant remove itwith your tongue, leave the table and go to the mirror where you

can remove the food from your teeth in private.

You should not leave the table during the meal except in an

emergency.

Something that you need which cannot be reached easily, politelyask the person closest to the item you need to pass it to you.

Dropping down of silver ware

Food spillage off your plate

SpittingRemoving inedible from the mouth

Offering food at table

Finger Bowls


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Foods to be taken by hands

Bacon

BreadCookies

Chips, French fries, Fried Chicken, and Hamburgers

Hors dOeuvres, Canapse, Crudites

Sandwiches

Small fruits and Berries on the stem

Indian Foods

Snacks


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Cocktail Etiquette

Cocktails and Cocktail Party - Guests are mostly standing and

dress attire can range from business to casual.

Cocktail Buffet - Small tables and chairs are set up for guests after

they fill up their plates at the buffet station. The attire is usually

formal or business attire. This event can last 2-3 hours.

Cocktail Reception - The most formal event. Attire is very dressy

for women and usually black tie for men. The reception can be held

for a distinguished guest of honor or event, such as an opening of a

new performing arts center or film premier. There is so much foodthat the reception can count as dinner and Champagne is always

served.


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Tips to maneuver your way as a guest at a cocktail party

Do some research on the guests attending the cocktail party.

Small talk will be much easier for you.

Determine what your goals are. Whether you are social orbusiness networking, keep in mind your goal(s) in attending this

party.

Do extend your hand and introduce yourself to unfamiliar guests.

Maintain eye contact during introductions and conversations.Circulate (make the rounds) a little before you head to the bar or

buffet table. Food and drink should not be the main goals.

Dont get drunk.

Do keep conversations away from sex, politics and religin.

Keep drinks and food in your left hand. Your right hand will be

free for meeting, greeting and departure.

If attending a cocktail party in a private home, treat household

staff with dignity and respect.There are to be no personal or special

requests from you to the staff.


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Some Common-Sense dos and donts for dinner :

When at a dinner party, dont expectorate on the floor...unless the

hostess does first.Never eat peas with your knife, unless mashed potatoes are served

as well.

Do not ask for something which is irrelevant or N.A.

Chew with your mouth closed. Everyone else at the table alreadyknows what you are having for dinner

Conversation at the table should be light, witty and

extemporaneous. Death, diapers and delivery are not acceptable

topics.

If your infant must eat with you and your guests and junior spits

his pablum all over your great aunts Dior gown, please dont try to

pass it off by saying: Isnt he the outest thing...and so smart, too!

Only cannibles eat standing up.

Oth G l FAQ Eti tt


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What is the proper way to shake hands ?

What exactly does RSVP mean

How early should you begin teaching children etiquette

For an upcoming dinner party, I plan to give flowers as a hostess

girl. Thats correct, isnt it ?

When hosting clients from overseas, where should I take them for

dinner ?

Ive noticed a lot of women wearing open toe stiletto sandals at

formal functions in the dead of winter. Is this appropriate ?

Other General FAQs on Etiquette

FAQ At P t


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What should you do if you are served a dish at a party that gives

you an allergy?

If the host is not looking, should you help yourself to another

drink from the bottle?

If you are seized by a coughing fit during the meal, what should

you do?

Your host has offered you tea which you do not drink at all

You are invited to a cocktail party but you do not drink

FAQs At Party

FAQ E ti O t


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You have gone to a restaurant where you find the service is very

poor. Calling the waiter is very difficult. What can you do?

You have seen the waiter dipping his finger in your finger bowl

before bringing it to you. You do not like it. What do you do?

You go to an expensive restaurant for lunch with a not-too-rich

friend. You want to pick up the tab, so as not to burden him

financially. He, on the other hand, insists on paying the entire

amount from his own packet. What should you do?

FAQs Eating Out

FAQ T lli


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You have entered your train compartment in a hurry and knocked

over someones water pitcher. Of course, it broke. The traveller is a

lady with two children. What should you do?

You have gone to see a movie and the person behind you is

constantly talking loudly and disturbing you.

FAQs Travelling

Your boss who is otherwise very nice is very short-tempered at

times. One day he shouts at you in front of a group of visitors. Youfeel humiliated. What will you do?

FAQs At Work


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Etiquette

Th k !

etiquettes for all

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