ETM® Usage Manager is a powerful voice network reporting, analysis, and usage management application, supporting unified CDR collection, call accounting, and resource utilization reporting across TDM and VoIP networks.

Usage Manager delivers enterprise-wide telecom administrative Usage Manager delivers enterprise-wide telecom administrative Usage Manager delivers enterprise-wide telecom administrative Usage Manager delivers enterprise-wide telecom administrative information when and where you need it. Flexible scheduling information when and where you need it. Flexible scheduling information when and where you need it. Flexible scheduling and data formatting features allow you to run reports on and data formatting features allow you to run reports on and data formatting features allow you to run reports on demand or schedule them to run automatically on a daily, demand or schedule them to run automatically on a daily, demand or schedule them to run automatically on a daily, demand or schedule them to run automatically on a daily, weekly or monthly basis. Usage Manger can store your reports weekly or monthly basis. Usage Manger can store your reports weekly or monthly basis. Usage Manger can store your reports weekly or monthly basis. Usage Manger can store your reports for later viewing, or distribute them via email to any number of for later viewing, or distribute them via email to any number of for later viewing, or distribute them via email to any number of for later viewing, or distribute them via email to any number of additional users.

You can run over fifty pre-defined report templates or easily You can run over fifty pre-defined report templates or easily You can run over fifty pre-defined report templates or easily You can run over fifty pre-defined report templates or easily You can run over fifty pre-defined report templates or easily customize them to suit your specific operational needs. You customize them to suit your specific operational needs. You customize them to suit your specific operational needs. You can also craft an unlimited number of custom reports using a can also craft an unlimited number of custom reports using a can also craft an unlimited number of custom reports using a can also craft an unlimited number of custom reports using a powerful reports editor. The reports editor provides access powerful reports editor. The reports editor provides access powerful reports editor. The reports editor provides access powerful reports editor. The reports editor provides access to more than seventy-five data fields drawn from the CDR, to more than seventy-five data fields drawn from the CDR, to more than seventy-five data fields drawn from the CDR, to more than seventy-five data fields drawn from the CDR, trunking performance, QoS, and network security events trunking performance, QoS, and network security events trunking performance, QoS, and network security events trunking performance, QoS, and network security events logged by the ETM System. All of this information can be logged by the ETM System. All of this information can be logged by the ETM System. All of this information can be logged by the ETM System. All of this information can be formatted, grouped, or filtered in any manner you wish, offering formatted, grouped, or filtered in any manner you wish, offering formatted, grouped, or filtered in any manner you wish, offering formatted, grouped, or filtered in any manner you wish, offering unprecedented flexibility in reports design and analysis. Fully unprecedented flexibility in reports design and analysis. Fully customizable billing plans and user/extension directory support customizable billing plans and user/extension directory support allow for highly accurate cost allocation or bill verification allow for highly accurate cost allocation or bill verification auditing and call accounting. A centrally administered reports engine provides enterprise-wide visibility to any number of local or remote reports users.

FE

AT

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ES Over Fifty (50) Standard Report Templates: Offering easy customization

for usage and performance analysis to improve employee productivity, allocate costs, monitor performance and security, while reducing overall telecommunications expenses.

Centralized Administration of Reports & Users: Enterprise-wide control of reports administration and user access with tiered controls for basic users or more advanced custom report editors.

Trunk-side CDR Capture in Real-time: In-line appliances capture all CDR completely independent of PBX / IP-PBX or underlying media (TDM and VoIP), providing unrivaled accuracy and real-time performance. All inbound or outbound TDM and VoIP calls across the enterprise are logged to a central relational database for consolidated reporting and analysis.

Powerful Custom Reports Editor: Usage Manager’s reports editor provides direct access into detailed CDR trunking, diagnostic, QoS and security data fields, which can be formatted, grouped, sorted, or filtered in any way the user wishes, offering unprecedented flexibility in reports design and analysis.

Integrated (V&H) Location Databases: Usage Manager includes North American as well as International location databases for detailed identification of called party country and city-state information. (Included with base purchase and updated monthly at no additional cost).

Flexible Report Formatting & Output: Report graphics, cover pages and header information can be fully customized by the user. Reports can be saved as HTML, PDF, RTF or CSV file formats for application-of-choice distribution or export for use with other third party applications.

Automated Scheduling & Distribution of Reports: Reports can be scheduled to run ad hoc, at a specified time, or on a recurring basis and distributed via email or stored on a local file / web server for subsequent access.

User Defined Billing Plans: Flexible flat rate plans can be configured for any number of carriers or service contracts and used to create usage-based cost allocation reports as well as billing verification reports.

User Customizable Directory Fields: The ETM directory provides all of the typical directory information fields and includes three user-customizable fields which can be used to define organizational structures and support usage / cost allocations up to five levels deep.

USAGE MANAGER

Resource Utilization of Span GroupResource Utilization of Span GroupResource utilization reports highlight opportunities to right-size telecom infrastructure, monitor usage, and aid in VoIP capacity planning and post-deployment ROI measurement. This report highlights a span consolidation opportunity.

Top 10 ISP Callers with DurationTop 10 ISP Callers with DurationTop 10 ISP Callers with DurationSeeking unmonitored Internet access, employees are defeating the data firewall logging/filtering by dialing private ISP accounts over modems connected to company phone lines, opening backdoors for hackers to penetrate the corporate data network, and exposing the company to viruses and restricted file transfers.

Non-Business Hours Long Distance and International Non-Business Hours Long Distance and International Calls by DepartmentAfter tracking after-hours, long distance calls across your TDM and VoIP trunks for several months, you know what legitimate level to expect from each department. This week, late-night and weekend LD in engineering went off the charts. Why? Further investigation is warranted. Also, is this the level of calling you would expect out of your 24-hour customer service staff?

Dedicated Fax Line Usage by Call TypeDedicated Fax Line Usage by Call TypeAll of these after-hours, long distance voice calls on dedicated fax lines are an indication of toll fraud or line misuse at the corporation’s expense. And the modem connections are a serious data security threat.

Telecom Health & Status ReportingWith detailed Telco failure event and error diagnostic reports, telecom managers can quickly resolve trunk issues, isolating them to CO-side or CPE-side events and errors. This reports shows CO side events for the month of September.

Jitter Statistics by CODECJitter Statistics by CODECJitter Statistics by CODECVoIP jitter statistics provides you with feedback on the overall call quality your users are experiencing with various CODECs (VoIP Applications). These could be simply VoIP handsets, softphones, or even a VoIP video session.

Non-Business Hours Long Distance and International Telecom Health & Status ReportingTelecom Health & Status Reporting

R E P O R T S

Consolidated Auditing & Analysis of TDM & VoIP Usage, Costs, Performance, and Security

• Unified, enterprise-wide phone usage, cost allocation, and call accounting reports across mixed TDM & VoIP environments, with destination country/city-state information.

• Resource utilization of voice trunking, span groups, and fax/remote access resources to aid service level management, and capacity allocation.

• VoIP capacity planning and ROI measurement and verification reports.

• Long duration or after-hours LD or international calling per phone station or group of stations.

• Service performance and call quality reporting including TDM circuit error conditions and VoIP jitter, latency, and packet loss information.

• Fax and VoIP spam activity.

• Restricted employee toll calling (billed 411, 1-900, 1-976, etc.).

• Operational efficiency and traffic reporting to check effectiveness of dialing plans and call routing.

• Incoming calls masking Caller ID. Terminated or alerted calls by call type, source number, destination number, etc.

• Toll fraud, DTMF attack and war dialing reports (e.g., multiple short duration incoming calls from a single location, DTMF codes of PBX hack attempts, long duration incoming calls to voice mail, outbound calls on voice mail trunks, voice on fax lines, PBX activity during off-peak hours, multiple calls into PBX and other system maintenance ports, unusual increase in toll-free line usage).

• Volume, source, destination, time and duration of unauthorized inbound and outbound modem calls, including employee calls to personal ISPs over voice trunks.

• Authenticated maintenance calls into PBXs and other authorized modems.

• Forensic and internal investigation reports based on internal or external phone activity.

• Employee or department productivity and efficiency reports based on frequency, destination and duration of phone activity. Volume and source of unanswered calls to your company or a specific desk (e.g., customer service, inside sales).

USAGE MANAGER

For more information contact:

1-800-817-4837www.securelogix.com

SecureLogix Corporation, 13750 San Pedro Ave. Suite 230, San Antonio, TX 78232ETM, SecureLogix, SecureLogix Corporation, the ETM Emblem, as well as the ETM Application Suite Emblem, the Voice Firewall, Usage Manager, Performance Manager, Voice IPS, and Call Recorder Emblems, and the SecureLogix Diamond Emblem are trademarks or registered trademarks of SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

© Copyright 2005 SecureLogix Corporation. All Rights Reserved. U.S. Patents No. US 6,249,575 B1 and US 6,320,948 B1, US 6,542,592 B2, US 6,687,353 B1, US 6,718,024 B1 and US 6,760,420 B2. U.S. and Foreign Patents Pending.

This product includes: Data Encryption Standard software developed by Eric Young (eay@mincom.oz.au), © Copyright 1995 Eric Young. All Rights Reserved.