EVALUATING UNDERSTANDING OF THE RELATIONSHIP OF THE FRONT OFFICE

DEPARTMENT WITH OTHER DEPARTMENTS WITHIN A HOTEL

ORGANISATIONPROGRAMME: HOSPITALITY

MANAGEMENT

Abstract

• Formative assessment provides me with a platform for continuous modification of my practice of teaching. The application of visual presentation, discussions, questioning, observation, etc. support students' practice and enable the teacher to ruminate on the teaching/ learning process. It also incites the teacher to ruminate on the teaching/learning process in order to identify gaps and make decisions and adjustments for future teaching.

The Front Office

CLASS DEMOGRAPHICS

• UNDERGRADUATE YEAR ONE FEMALE: 26 MALE : 8 Age: 20- 24 years: 6 under 20 28 TOTAL: 34

FORMATIVE ASSESSMENT OF OPERATIONS IN THE FRONT OFFICE DEPARTMENT

• Draw a chart that reflects the position and role of the front office and its relationship with other departments.

• demonstrate practical understanding of values, attributes, and functions of the front office .

• Develop social and communication skills.

ASSESSMENT 30%• With the aid of a poster chart, explain the

relationship between the front office department and the under listed departments in a large hotel:

Housekeeping Food and beverage Marketing Accounts• What other name can you call the front office based

on your understanding of its role, give a reason for your chosen name.

Learning experience

• Explanation on the functions of the front office and variation of functions across different class of hotel for example small, medium and large hotels.

• Relevant values and attributes of front office staff.

• Significance of communication skill and record keeping in the front office.

FEEDBACK

• Comments on students’ posters • Observe the representation of coherence and

coordination between front office and other departments.

• Discussion in class highlighting students’ performance and corrective measures.

POSSIBLE ENHANCEMENT MEASURES

• Arrange trip to a hotel nearby.• Practical sessions on receiving guest, students

will have to take turns to act as front office staff and guests.

• Use results to adapt teaching. (Wiliam and Kappan, 1998)

FEED BACK CRITERIA

Content• Show understanding of

assignment• Creativity and Clarity in

Poster presentation• Good comprehension of

roles and relationships.

Language

• Command of language• Conciseness• Spelling• Clarity of statement.