facilities survey 2010 - college of lake...

College of Lake County 19351 West Washington Street Grayslake, Illinois 60030-1198

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Office of Institutional Effectiveness, Planning and Research

Facilities Survey 2010 Analysis of Results

November 2010 Nancy McNerney, Assistant Vice President Arlene Santos-George, Data Research Manager Tonitta White, Quality Assessment Manager Pam Lowrey, Research Analyst Rhonda Winn, Research Assistant Krystyna Anderson, Research Technical Assistant Megan Lombardi, Research Intern

Institutional Effectiveness, Planning & Research

INTRODUCTION

The purpose of this report is to summarize the results of the satisfaction and open

ended questions in the Facilities Survey conducted as part of the 2010 update of the College of

Lake County Facilities Master Plan. In November 2010, the Facilities Survey was conducted for

Grayslake, Southlake, and Lakeshore campuses. The online survey was sent to students and

faculty & staff, and a link was available on the College of Lake County website for community

members. The respondents were asked to take the survey of the campus with which they are

most familiar. A total of 1,718 students, faculty or staff, and community members responded

to the Grayslake survey; a total of 140 for the Southlake survey; and a total of 92 for the

Lakeshore survey. A sample profile, by campus is presented in Appendix A of the report.

The survey asked respondents to rate their satisfaction with areas of each campus (see

questionnaire in Appendix B) using the following three point response scale: Very Satisfied,

Somewhat Satisfied, Not at all satisfied. In addition, the survey asked the following open-ended

questions:

1. What do you LIKE about the campus and grounds?

2. What do you DISLIKE about the campus and grounds? What issues or problems have

you observed?

3. What improvements to the campus or grounds would you like to see take place?

The open-ended responses were coded into common themes or categories for

analytical purposes. Note that responses can be coded into more than one theme or category;

hence, the total number of responses is duplicated. The results were triangulated by having

another researcher review and recode, if appropriate. The satisfaction ratings and the open-

ended results are presented for each campus in its own section. Results for Grayslake Campus

are presented first, followed by the Southlake and Lakeshore Campus results.


GRAYSLAKE CAMPUS SATISFACTION RATINGS (n = 1,724)

The Grayslake Campus had a range of 31% to 60% Very Satisfied rating (see table A). Students were more likely to Very Satisfied than Faculty/Staff as shown in Table B.1

The top three areas in Grayslake with the highest ranking, based on percentage who were Very Satisfied were:2

1. Library 2. General appearance of the campus 3. Coffee cart near the library entrance

The bottom three areas with the lowest rankings of Very Satisfied were:

1. Lancer’s dining area 2. Classrooms 3. Parking lots

The areas with the highest Not at all satisfied ratings were:

1. Lancer’s dining area 2. Parking lots 3. Student lounges/social areas

Table A. Please rate your satisfaction with each of the following areas of the GRAYSLAKE campus.

Answer OptionsVery

satisfied

Somewhat

satisfied

Not at all

satisfied

Rank (based

on Very

Satisfied)

Library 60% 36% 4% 1

General appearance of the campus 59% 39% 2% 2

Coffee Cart near the library entrance 58% 35% 6% 3

Auditoriums / meeting areas 57% 40% 4% 4

Computer labs 50% 44% 6% 5

Science labs 46% 48% 7% 6

Study areas 45% 43% 11% 7

Other labs 45% 41% 15% 8

Athletic fields 44% 47% 9% 9

Classroom technology 43% 50% 8% 10

Laboratory equipment 42% 50% 8% 11

Faculty offices / places to meet with faculty 41% 48% 11% 12

Administrative Offices (Admissions,financial aid, cashier, etc.) 41% 48% 11% 13

PE / fitness center 40% 45% 14% 14

Washrooms 40% 47% 13% 15

Student lounges / social areas 39% 44% 17% 16

Parking lots 35% 47% 18% 17

Classrooms 33% 58% 9% 18

Lancer's dining area 31% 42% 27% 19

1 Based on chi-square test of independence.

2 Excludes Don’t know/Have not used.


Area Students Faculty/Staff

Difference

(Students

minus F/S)

Significant ?

1/

Study areas 52.7% 24.1% 28.6% ***

Student lounge/social areas 45.0% 20.2% 24.8% ***

Other labs 49.8% 27.8% 22.0% ***

Laboratory Equipment 46.3% 25.4% 20.9% ***

Faculty offices 47.0% 27.6% 19.4% ***

Lancer's dining area 37.3% 18.8% 18.5% ***

General appearance of the campus 63.4% 47.1% 16.3% ***

Computer labs 54.0% 37.9% 16.1% ***

Classroom technology 46.7% 31.1% 15.6% ***

Washrooms 44.4% 29.7% 14.7% ***

Science labs 48.3% 33.6% 14.7% ***

Library 63.2% 50.6% 12.6% ***

Coffee cart 62.0% 49.5% 12.5% ***

Classrooms 36.2% 25.1% 11.1% ***

PE/fitness center 43.4% 34.4% 9.0% *

Administrative offices ( 42.8% 36.3% 6.5% *

Athletic fields 46.0% 40.1% 5.9%

Auditoriums/meeting areas 58.6% 53.5% 5.1%

Parking lots 34.5% 36.8% -2.3%

1/ Based on chi-square test of independence

* p < .05

** p < . 01

*** p < .001

Table B. Grayslake Campus Percentage of Very Satisfied, Students vs. Faculty/Staff


WHAT DID YOU LIKE ABOUT THE GRAYSLAKE CAMPUS AND GROUNDS (n = 1226)

The top ten “likes” cited the most by respondents are shown below in the table with Rank of 1 to 10.

Area of Like

Sorted

Number of

Comments

Percent of

Total

Responses to

Question 3 Rank

General Appearance of the Campus 505 34% 1

Cleanliness & Sustainability/Recycling 255 17% 2

Building Design/Layout 153 10% 3

Location & Convenience 77 5% 4

Library 66 4% 5

Parking Lots 61 4% 6

Study Areas & Student Lounges 56 4% 7

Classrooms & Classroom Technology 55 4% 8

Administrators & Staff 53 4% 9

Faculty & Faculty Offices 46 3% 10

Security/Safety 33 2% 11

Art Gallery & Artwork 25 2% 12

Quietness 21 1% 13

Coffee Cart, Lancer's & Food Options 17 1% 14

Labs & Lab Equipment 16 1% 15

Washrooms 14 1% 16

Admin Offices 13 1% 17

PE/Fitness Center & Athletic Fields 10 1% 18

Auditoriums 8 1% 19

Smoking 8 1% 19

Disability Services/Accessibility 7 0% 21

HVAC 1 0% 22

Elevators 1 0% 22

TOTAL COMMENTS 1501 100%

What do you LIKE about the Grayslake Campus and grounds? What have you observed?

The top ten “likes” are described briefly as: 1. General Appearance of the Campus: Willow Lake ,the prairie, the beautiful grounds,

the plants inside and outside, the fountain gardens, it’s well-maintained

2. Cleanliness and Sustainability/Recycling: it’s very clean, it has clean washrooms,

there is never trash on the floor, there are recycling bins around campus


3. Building Design/Layout: most of the campus buildings are connected, it’s easy to navigate, classes are grouped by subject/discipline, the buildings are well-marked/have good signs, it’s light and airy

4. Location and Convenience: the campus is close to home/work, it’s in the middle of

Lake County, it’s easy to get to, it has convenient class times 5. Library: the staff are helpful, the furniture is comfortable, it has a good database, it

has study cubicles, it’s quiet 6. Parking Lots: the parking lots are well designed around the buildings, parking is

free, there is plenty of parking, the parking lots are lighted, the traffic flow is good 7. Study Areas and Student Lounges: there are plentiful/many different areas to

study/gather, the study/gathering spaces are open, there are quiet areas to study 8. Classrooms and Classroom Technology: IT is available to help with equipment, the

classrooms are easy to find, there are great computers, the classrooms are well organized, classroom technology is up-to-date

9. Administrators and Staff: everybody is friendly, helpful and nice 10. Faculty and Faculty Offices: faculty are great, effective, high quality, helpful and

nice.


WHAT DID YOU DISLIKE ABOUT THE GRAYSLAKE CAMPUS AND GROUNDS (n = 1186)

The top ten “dislikes” for the Grayslake Campus cited the most by respondents are shown in the table below.

Area of Dislike

Sorted

Number of

Comments

Percent of

Total

Responses to

Question 4 Rank

Parking Lots & Traffic flow 364 22% 1


Layout of bldgs/Stairs/offices 166 10% 3

Classrooms (size, furniture, equipment) & Technology 141 9% 4

Student Lounges & Life & Info & Study Areas 120 7% 5

Cleanliness, Garbage,Recylcing, Geese 92 6% 6

Library/LRC/Computer Labs 85 5% 7

Washrooms 84 5% 8

Smoking 69 4% 9

Lancer's and dining areas 68 4% 10

HVAC in general 38 2% 11

Faculty Offices 28 2% 12

Lighting 26 2% 13

PE/ Fitness Center/Athletic Fields 26 2% 14

Safety and Security 16 1% 15

Science Labs & equipment 13 1% 16

Other Labs 4 0% 17

Bookstore 4 0% 18

Sustainability 3 0% 19

Storage 3 0% 20

Univ Center GLC 2 0% 21

Staff lounge 1 0% 22


What do you DISLKE about the Grayslake Campus and grounds? What issues or problems

have you observed?

The top ten “dislikes” are described briefly as: 1. Parking Lots & Traffic flow: Inadequate number, too far to classrooms or buildings,

slippery during the winter, unsafe, need police presence, no or poor lighting, accidents due to congestion

2. General Appearance of the Campus: Outdated exterior & interior, dirty, old

furniture/equipment, unaesthetic use of open space, no visible presence at Washington, no outside benches, sidewalks, no welcoming entrance, too much grass and no trees/plants.


3. Layout of bldgs/Stairs/offices: Confusing layout both inside and outside the

buildings, hard to find classrooms and departments, Student Services departments not laid out well, not enough signage inside and outside, overcrowded, noisy, T bldg stairs too narrow

4. Classrooms (size, furniture, equipment) & Technology: Crowded, too small,

uncomfortable desks/chairs, too cold or too hot, poor lighting, old or not working technology, dirty, need waste cans, should all have whiteboards preferably without projector screen in front

5. Student Lounges & Life & Info & Study Areas: Students lack areas to study

individually or in groups, congregate, socialize, and get information

6. Cleanliness, Garbage, Recycling, Geese: Many areas including classrooms and common areas are dirty, not enough signage for recycling, geese droppings, dirty plates on trash receptacles

7. Library/LRC/Computer Labs: Not enough study areas, not enough computers at

LRC and at computer labs, furniture and equipment are outdated, overcrowded

8. Washrooms: Dirty, outdated, flushing problem, not enough changing stations, cold water, tight washrooms in T Bldg, no shelves to place books, etc.,

9. Smoking: Smoking at the courtyard 10. Lancer's and dining areas: Dining areas are outdated , uninviting, dark, poor food

selection, and overpriced, poor location at basement


WHAT IMPROVEMENTS TO THE GRAYSLAKE CAMPUS OR GROUNDS WOULD YOU LIKE TO SEE TAKE PLACE? (n = 1088)

Improvements suggested for the Grayslake Campus are provided in the table below.

The ten most frequently cited improvements include parking, Lancer’s, landscaping, furniture, computer labs, student areas, general appearance of the campus, washrooms, and cleanliness.

ImprovementSorted Number of

Comments

Percent of Total

Responses to

Question 5 Rank

Parking Lots & Traffic Flow 206 15% 1

Lancer's dining area 104 8% 2

Landscaping, Outdoor Spaces, Outdoor Seating 98 7% 3

Desks, Chairs, Furniture 73 5% 4

Computer labs 70 5% 5

Student lounges / social areas 67 5% 6

General appearance of the campus 57 4% 7

Washrooms 52 4% 8

Study areas 49 4% 9Cleanliness, Trash, Garbage, Recycling 49 4% 10

Classroom technology 40 3% 11

Lighting (Halls, Parking Lots), Natural Light/Windows 39 3% 12

Security, Traffic Control, Police, Security Cameras 38 3% 13

Smoking Areas, Smoking Restrictions 37 3% 14

Signage 36 3% 15

HVAC 34 2% 16

Classrooms 27 2% 17

Faculty offices / places to meet with faculty 24 2% 18

Library 22 2% 19

PE / fitness center 22 2% 20

More Space for Classrooms, Science Labs, New Science Building 22 2% 21

Administrative Offices (Admissions,financial aid, cashier, etc.) 19 1% 22

Science labs 19 1% 23

Electrical, Energy, Sustainable Practices 19 1% 24

Coffee Cart near the library entrance 18 1% 25

Auditoriums / meeting areas 17 1% 26

Covered Walkways / Sidewalk Improvements 14 1% 27

Artwork, Sculpture 14 1% 28

Main Lobby 13 1% 29

Pool 10 1% 30

Athletic fields 8 1% 31

Snow Removal, Winter Conditions 8 1% 32

Bookstore 7 1% 33

Carpeting 7 1% 34

Laboratory equipment 6 0% 35

Adult Ed Building 4 6 0% 36

Accessibility / Handicapped Improvements 5 0% 37

Childcare Center 4 0% 38

Stairways 4 0% 39

Other labs 3 0% 40TOTAL COMMENTS ABOUT FACILITIES IMPROVEMENTS 1367 100%

Non-Facilities Comments (Courses, Staff, Faculty, Office Hours, etc) 54

Nothing / No Response 825TOTAL COMMENTS 2246

Question # 5. What IMPROVEMENTS to the Grayslake campus or grounds would you like to see take place?


Some specific improvements that were mentioned by the Grayslake respondents

included: 1. Parking Lots & Traffic flow: Provide more parking close to buildings, relieve

congestion, improve the traffic flow to make lots safer, build parking garages or underground parking, and improve lighting in parking lots.

2. Lancer’s Dining Area: Improve appearance, lighting, food choices, and cleanliness.

Keep prices reasonable. Have more food choices available in the evening. Build new cafeteria upstairs to make use of natural lighting, windows.

3. Landscaping, Outdoor Spaces, Outdoor Seating: Re-design landscaping, plant

different flower arrangements. Provide more outdoor seating and student study/lounge areas. Improve nature / bike paths.

4. Desks, Chairs, Furniture: Replace desks in classrooms with tables or more up-to-

date furniture. Desks are broken, too small, and do not accommodate laptops. 5. Computer Labs: Provide more computers. Replace out-of-date computers and

printers. 6. Student Lounges / Social Areas: Build a new student lounge area. Provide more

spaces for student activities. 7. General Appearance of the Campus: Remodel and update paint colors and layout of

the buildings. Give the campus a more modern look. 8. Washrooms: Remodel and update washroom plumbing. Fix automatic flow toilets

to reduce water waste. Improve cleanliness. 9. Study Areas: Provide more study areas with appropriate seating, make quiet spaces

available in the library. 10. Cleanliness: Increase the number of trash and recycling bins, make sure each

classroom has a trash can, clean floor and carpet more often, and replace carpet with carpet squares.


SOUTHLAKE CAMPUS

SATISFACTION RATINGS (n = 142)

The Southlake Campus had a range of 71% to 82% Very Satisfied rating (see table below).

The top three areas in Southlake with the highest ranking, based on percentage who were Very Satisfied were:3

1. General appearance of the campus 2. Washrooms 3. Parking lots


1. Other labs 2. Science labs 3. Faculty offices/places to meet with faculty


1. Study areas 2. Other labs 3. Faculty offices/places to meet with faculty

Please rate your satisfaction with each of the following areas of the SOUTHLAKE campus.

Answer OptionsVery

satisfied

Somewhat

satisfied

Not at all

satisfiedRank


Washrooms 72% 25% 4% 2





Administrative Offices 69% 28% 3% 7

Study areas 56% 34% 9% 8

Meeting areas 63% 33% 4% 9


Library 51% 42% 7% 11




Other labs 71% 21% 8% 15



WHAT DID YOU LIKE ABOUT THE SOUTHLAKE CAMPUS AND GROUNDS (n = 114)

The top ten “likes” cited the most by respondents are shown below in the table with

Rank of 1 to 10.

Area of Like

Sorted

Number of

Comments

Percent of

Total

Responses to

Question 3 Rank






Campus Size 13 6% 5






Quietness 4 2% 12


Library 2 1% 13

Washrooms 2 1% 13

Bookstore 2 1% 13

Elevators 2 1% 13


What do you LIKE about the Southlake Campus and grounds? What have you observed?

The top ten “likes” are described briefly as: 1. Location and Convenience: the campus is close to home/work, easy to get to, it’s

convenient for night classes 2. General Appearance of the Campus: the campus is modern, it has a new building,

it’s well-maintained, it’s beautiful, it has nice landscaping, it’s tidy 3. Building Design/Layout: the Atrium & roof garden, it’s spacious, it has lots of

windows, it’s easy to get around, it’s well-marked/has lots of signs 4. Cleanliness and Sustainability/Recycling: it’s very clean, Facilities does an excellent

job


5. Classrooms and Classroom Technology: the classrooms are spacious and clean, they have a good layout and good technology

6. Campus Size: the campus is small, it’s less congested than the Grayslake campus 7. Administrators and Staff: people are friendly and supportive 8. Labs and Lab Equipments: there are many available computers, the science lab is

well-equipped 9. Study Areas and Student Lounges: the study and lounge areas have comfortable

seating, the student lounge is pleasing 10. Parking Lots and Security/Safety (tie): it’s easy to park, there is lots of parking,

parking is closer to the building than at the Grayslake campus, security personnel are present, the campus feels safe, there is security at night.


WHAT DID YOU DISLIKE ABOUT THE SOUTHLAKE CAMPUS AND GROUNDS (n = 106)

The top ten “dislikes” for the Southlake Campus cited the most by respondents are

shown below with a Rank of 1 to 10.

Area of Dislike

Unsorted

Number of

Comments

Percent of

Total

Responses

to Question

4 Rank

Layout of Building, offices, space 20 14% 1


Classrooms (inc Furniture, eqpt) & Technology 14 10% 3


Class Offerings 10 7% 5

Cleanliness 8 6% 6

Student Lounge & Life &Study Areas 8 6% 7

Washrooms 6 4% 8

Landscaping and Outside area & green roof 6 4% 9

Cafeteria or Food Options 5 4% 10

Computer Labs 5 4% 11

Library 4 3% 12

Science Lab & Equipment 4 3% 13

Smoking 3 2% 14

HVAC 3 2% 15


Location 3 2% 17

Elevators 3 2% 18


Lighting 2 1% 20

Auditoriums 1 1% 22

Other Labs 1 1% 23Disability Services/

Accessibility 1 1% 24

TOTAL 141 100%

What do you DISLIKE about the Southlake Campus and grounds? What issues or

problems have you observed?

The top ten “dislikes” are described briefly as: 1. Layout of building, offices, space: only one entrance to the building, low ceilings,

classroom and lab dimensions, entrance to the campus 2. General Appearance of the Campus: location off a busy road, landscape not

maintained, older building is run down, needs repairs, lighting on the CLC sign on Milwaukee Ave.


3. Classrooms and Classroom Technology: lighting, desks, room layout, number of

classrooms 4. Parking lots: only one entrance, lighting, too far, small, 5. Class offerings: limited class choices, have to go to Grayslake 6. Cleanliness: not enough trash cans on every floor, dirty bathrooms

7. Student Lounge & Life & Study Areas : lack of student center 8. Washrooms: outdated, dirty, bad smell, no handicap touch pads 9. Landscaping or outside area including green roof: no benches or chairs on the

green roof, weeds, lack of facilities workers, uncut grass 10. Cafeteria or food options: limited selection of food, no cafeteria, only has Quizno’s,

no coffee


WHAT IMPROVEMENTS TO THE SOUTHLAKE CAMPUS OR GROUNDS WOULD YOU LIKE TO SEE TAKE PLACE? (n = 100)

Improvements suggested for the Southlake Campus are provided in the table below. The ten most frequently cited improvements included a cafeteria, general appearance of the campus, replacing the old building, improving and expanding the library, student lounges, computer labs, cleanliness, lighting, study areas, and parking lots.

ImprovementSorted Number

of Comments

Percent of Total

Responses to

Question 5 Rank

Cafeteria / Dining Options 18 19% 1


New Building / Replace Old Building 10 11% 3

Library 6 6% 4



Cleanliness 5 5% 7

Lighting 5 5% 8

Study areas 4 4% 9

Parking lots 4 4% 10

Washrooms 3 3% 11



Fitness Center Gym 2 2% 14

Smoking Area / No Smoking Policy 2 2% 15

Sustainability Improvements / Green Roof 2 2% 16

Administrative Offices 1 1% 17

Meeting areas 1 1% 18


Elevators 1 1% 20

Security / Police / Traffic Control 1 1% 21

Daycare 1 1% 22

TOTAL COMMENTS ABOUT FACILITIES IMPROVEMENTS 95 100%

Nothing 68

TOTAL COMMENTS 258

Question # 5. What IMPROVEMENTS to the Southlake campus or grounds would you like to see take place?


Some specific improvements that were mentioned by the Southlake respondents included:

1. Cafeteria: Build a cafeteria or eating area. Expand food choices in Bookstore/add

cold sandwich machines. Improve coffee options. Add coffee cart / vendors. Add Café in the atrium.

2. General appearance of the campus: Add outside seating. Improve landscaping.

Remodel old building to match appearance of the new building. Provide new furniture that coordinates and matches throughout the campus. Add windows. Improve lighting.

3. New Building/Replace Old Building: Demolish old building and build new building

with additional classroom space. Build another floor on the old building.

4. Library: Expand and enlarge the library. Add more computers in the library. Add testing center to library. Open library on Saturday.

5. Student Lounges / Social Areas: Build a student lounge area. Provide spaces to

meet with other students. Dedicate a room to social activities. Change the seating in the student area so that it is more comfortable.

6. Computer Labs: Improve the computers in the computer lab. Add power outlet

drops for laptop users. Better maintenance of printers. Improve wireless connectivity. Add video connection to other campuses via the network.

7. Cleanliness: Buildings need to be cleaned more often. Computers are not clean. Add

more cleaning staff.

8. Lighting: Improve lighting in old building. Open up R Building to more light. Improve lighting options in classrooms so students can see screens properly. Put the safety lights in V336-340 on a separate circuit/switch so they can be turned off manually for video presentations.

9. Study Areas: Improve seating in study areas. Add more tables and chairs. Add more

study areas.

10. Parking Lots: Add designated faculty parking. Improve traffic circulation in parking lots. Improve lighting in parking lots.


LAKESHORE CAMPUS

SATISFACTION RATINGS (n = 91)

The Lakeshore Campus had a range of 18% to 49% Very Satisfied rating (see table C below). Students were more likely to be Very Satisfied than Faculty/Staff (Table D).4

The top three areas in Lakeshore with the highest ranking, based on percentage who were Very Satisfied were:5

1. Washrooms 2. General appearance of the campus 3. Classrooms


1. Library 2. Student lounges/social areas 3. Study areas


1. Library 2. Study areas 3. Student lounges/social areas

Table C. Please rate your satisfaction with each of the following areas of the LAKESHORE campus.

Answer OptionsVery

satisfied

Somewhat

satisfied

Not at all

satisfied

Rank (based

on Very

Satisfied)

Washrooms 49% 39% 11% 1




Administrative Offices 39% 51% 10% 5





Meeting areas 29% 45% 26% 10


Other labs 56% 30% 15% 12

Study areas 21% 38% 41% 13


Library 18% 34% 48% 15

4 Based on chi-square test of independence.



Area Students Faculty/Staff

Difference

(Students

minus F/S)

Significant ?

1/

Classroom technology 47.8% 11.4% 36.4% ***

Classrooms 52.2% 20.5% 31.7% **

Library 24.4% 0.0% 24.4% ***

Administrative offices 41.3% 18.6% 22.7% *

General appearance of the campus 54.3% 31.8% 22.5% *

Auditoriums/meeting areas 32.6% 11.4% 21.2% *

Computer labs 37.0% 15.9% 21.1% *

Science labs 31.8% 11.6% 20.2% *

Study areas 26.7% 6.8% 19.9% *

Washrooms 56.5% 38.6% 17.9%

Other labs 26.8% 10.5% 16.3%

Parking lots 40.0% 25.0% 15.0%

Student lounge/social areas 23.9% 9.1% 14.8%

Laboratory Equipment 33.3% 18.6% 14.7%

Faculty offices/places to meet with faculty 34.8% 22.7% 12.1%

1/ Based on chi-square test of independence

* p < .05

** p < . 01

*** p < .001

Table D. Lakeshore Campus Percentage of Very Satisfied, Students vs. Faculty/Staff


WHAT DID YOU LIKE ABOUT THE LAKESHORE CAMPUS AND GROUNDS (n = 66)

The top ten “likes” cited the most by respondents are shown below in the table with Rank of 1 to 10.

Area of Like

Sorted

Number of

Comments

Percent of

Total

Responses to

Question 3 Rank








Campus Size 10 8% 6




Library 2 2% 12

Washrooms 2 2% 12

Quietness 2 2% 12

Admin Offices 1 1% 15


Coffee Cart, Lancer's & Food Options 1 1% 15


What do you LIKE about the Lakeshore Campus and grounds? What have you observed?

The top ten “likes” are described briefly as: 1. Location and Convenience: the campus is close to home/work, there is access to

public transportation, it’s an easy commute, it’s in an urban location, it’s helping rebuild downtown Waukegan

2. General Appearance of the Campus: the campus is beautiful, has a great view of

Lake Michigan, it has nice buildings, it’s brightly lit, it has an open floor plan 3. Faculty and Faculty Offices: faculty go out of their way to help, they are wonderful,

kind and dedicated 4. Administrators and Staff: people go out of their way to help, they are very friendly

and dedicated


5. Cleanliness and Sustainability/Recycling: the campus is always spotlessly clean, the washrooms are kept better than the ones at the Grayslake campus

6. Parking Lots: the parking is excellent, there is a covered parking garage, the parking

garage is close to the building 7. Building Design/Layout: it’s not far to walk between everything, it’s easy to get

around, you can find wherever you need to be, it has an open floor plan 8. Campus Size: the campus is small, it’s not as crowded as the Grayslake campus, it

has small class sizes 9. Classrooms and Classroom Technology: the classrooms are spacious, there are

smart classrooms 10. Security/Safety and Study Areas and Student Lounges (tie): the campus has a very

safe environment, it feels safe, there is a police presence, the study areas enable peace and quiet, there are no distractions, there are spacious student meeting areas


WHAT DID YOU DISLIKE ABOUT THE LAKESHORE CAMPUS AND GROUNDS (n =74)

The top ten “dislikes” for the Lakeshore Campus cited the most by respondents are shown in the table below with Rank of 1 to 10.

Area of Dislike

Unsorted

Number of

Comments

Percent of

Total

Responses

to Question

4 Rank


Building location/ design/layout 22 14% 2

Classrooms (size, equipment) & Technology 17 11% 3



Computer Labs 12 8% 6

Cafeteria or food option 7 5% 7

Cleanliness 7 5% 8

Student Lounges & Life& info & Study Area 7 5% 9

Library 5 3% 10


HVAC 3 2% 12

Administrative Offices for Student Services 2 1% 13

Washrooms 2 1% 14

Smoking 2 1% 15

Science lab & Lab Equipment 2 1% 16Other Labs 1 1% 17


What do you DISLKE about the Lakeshore Campus and grounds? What issues or


The top ten “dislikes” are described briefly as:

1. General Appearance of the Campus: Old building, needs repair and updated looks, buildings spaced apart, surrounding & adjacent buildings look old & dirty, old furniture/equipment, dark alleys, poor lighting esp. outside, campus is small

2. Layout of bldgs/Stairs/offices: Campus buildings are spaced apart with no

connectors, other buildings in between, no directories, inconvenient, not safe

3. Classrooms (size, furniture, equipment) & Technology: Small classrooms, used for different purposes even if not appropriate, technology is lacking, no smart classrooms

4. Parking Lots & Traffic flow: Not enough spaces, poor lighting, stinky smell, dirty


5. Security /Safety: Unsafe to walk around especially at night, unsafe feeling to go from bldg to bldg at night

6. Computer Labs: Not enough computers, computers are slow 7. Cafeteria or Food Options: No cafeteria, vending machines have limited choices 8. Cleanliness: Has clutter, alleys are dirty, dirty parking garage , sewer smell, vents 9. Student Lounges & Life & Info & Study Areas: No library, no place for students to

socialize and congregate, no quiet study areas 10. Library: No library, only has 5 shelves of books


WHAT IMPROVEMENTS TO THE LAKESHORE CAMPUS OR GROUNDS WOULD YOU LIKE

TO SEE TAKE PLACE? (n = 65)

Improvements suggested for the Lakeshore Campus are provided in the table below. The ten most frequently cited improvements included library, improved security, general appearance of the campus, addition of a cafeteria, parking lots, computer labs, classroom technology, study areas, administrative offices, and signage.

ImprovementSorted Number

of Comments

Percent of Total

Responses to

Question 5 Rank

Library 13 14% 1

Security / Police / Traffic Control 11 11% 2


Cafeteria / Coffee Cart / Vendors 9 9% 4

Parking lots 7 7% 5



Study areas 6 6% 8

Administrative Offices 3 3% 9

Signage 3 3% 10

Cleanliness 3 3% 11

Lighting 3 3% 12

More Space / New Buildings / Replace Old Building 3 3% 13



Washrooms 2 2% 16

Snow Removal 2 2% 17

Covered Walkways 2 2% 18

Laboratory equipment 1 1% 19


Sustainability Improvements / Green Roof 1 1% 21

TOTAL COMMENTS ABOUT FACILITIES IMPROVEMENTS 96 100% 22

Nothing / No Answer 37

TOTAL COMMENTS 133

Question # 5. What IMPROVEMENTS to the Lakeshore campus or grounds would you like to see take place?


Some specific improvements that were mentioned by the Lakeshore respondents included:

1. Library: Build a full service Learning Resource Center, provide library orientation

and research training for classes, computer equipment equivalent to Grayslake. Provide expanded space and services for testing. Bigger math/writing center, more tutors.

2. Security: Provide better security, lighting, and walkways. Build a covered walkway

from rear parking area to building so that it is not necessary to walk through a dark ally. Install security cameras, patrol the garage and stairways. Have someone other than the busy front desk monitor security cameras. Control loitering.

3. General appearance of the campus: Make Lakeshore as attractive as Grayslake.

Modernize the appearance of the buildings, repair the surfaces of the buildings. Make spaces more inviting. Add different paint colors to 1 North Genesee. Make appearance of buildings more uniform. Add picnic tables or other outdoor furniture in the courtyard. Add more landscaping between buildings.

4. Cafeteria: Build a cafeteria or space for outside food vendors. Students should be

able to buy good lunch or dinner choices. Add coffee cart instead of a coffee machine in the lobby.

5. Parking lots: New parking lot is too far from buildings. Add more parking spaces.

Improve lighting in parking areas. Repair stairwell in parking garage. Have designated parking for faculty.

6. Computer labs: Build new computer lab similar to Grayslake. Computers are slow

and out of date. Make sure computer lab and equipment are clean.

7. Classroom technology: Equipment is second-rate. Make all classrooms smart rooms. Add ceiling mounted projectors. Third floor classroom (UC) computer carts are not reliable.

8. Study areas: Build a place for students to study and relax. Build a student life

center. Stop using study areas for vendors. Hold more student events, things for students to do during their down time.

9. Administrative areas: Move administrative offices to second floor so that student

services (counseling, etc.) can be on first floor. Faculty office space needs to be expanded, especially for adjunct faculty. Better student testing/assessment rooms.

10. Signage: Campus directories need to be provided. Add signs to direct students to

correct building/ office.


APPENDIX A

SAMPLE PROFILE, BY CAMPUS

The respondent profiles for the Grayslake and Southlake groups were similar (Table 1), with about 70% students, and just under 30% faculty/staff. The Lakeshore respondent group had a lower percentage of students (50%) and more faculty/staff (49%).

# % # % # %

CLC Student 1222 71 46 50 100 71

CLC Faculty Staff 473 28 45 49 37 26

Community Member 23 1 1 1 3 2

Total 1718 100 92 100 140 100

TABLE 1. RESPONDENT STATUS

GRAYSLAKE LAKESHORE SOUTHLAKE

Table 2 shows the gender and age distribution of the respondents, by campus:

o The Grayslake and Southlake groups were also similar in their gender and age make up. Among both student and faculty/staff respondents at Grayslake and Southlake, about two-thirds were female.

o The Lakeshore respondents were more heavily female, with about 85% of

Lakeshore students being female and about 75% of faculty/staff respondents being female.

o Slightly higher percentages of the Grayslake and Southlake student respondent

groups were aged 18-24 (about 45%), while the Lakeshore student respondent group had only 38% aged 18-24.

Table 3 shows the time of class and credit hour load of the respondents, by campus:

o A slightly higher percentage of the Grayslake student respondent group

indicated that they attend primarily in the day (60%), while the Lakeshore and Southlake students were about equally divided by day/evening attendance.

o Likewise, a slightly higher percentage of the Grayslake students group indicated

that they attended full time (44%), while the comparable percentages for Lakeshore and Southlake were about 37%.


# % # % # % # %

Male 418 34% 157 34% 6 26% 581 34%

Female 798 66% 311 66% 17 74% 1126 66%

Total 1216 100% 468 100% 23 100% 1707 100%

Under 18 12 1% 0 0% 1 4% 13 1%

18-24 552 45% 8 2% 3 13% 563 33%

25-34 216 18% 67 14% 5 22% 288 17%

35-54 351 29% 259 55% 13 57% 623 36%

55 and older 90 7% 136 29% 1 4% 227 13%

Total 1221 100% 470 100% 23 100% 1714 100%

# % # % # % # %

Male 7 15% 11 25% 0 0% 18 20%

Female 39 85% 33 75% 1 100% 73 80%

Total 46 100% 44 100% 1 100% 91 100%

18-24 17 38% 3 7% 1 100% 21 23%

25-34 15 33% 5 11% 0 0% 20 22%

35-54 10 22% 27 61% 0 0% 37 41%

55 and older 3 7% 9 20% 0 0% 12 13%

Total 45 100% 44 100% 1 100% 90 100%

# % # % # % # %

Male 33 33% 14 38% 1 33% 48 34%

Female 67 67% 23 62% 2 67% 92 66%

Total 100 100% 37 100% 3 100% 140 100%

18-24 44 44% 2 6% 0 0% 46 33%

25-34 17 17% 3 8% 0 0% 20 14%

35-54 30 30% 15 42% 2 67% 47 34%

55 and older 9 9% 16 44% 1 33% 26 19%

Total 100 100% 36 100% 3 100% 139 100%

CLC Student CLC Faculty Staff Community Member Total

LAKESHORE


SOUTHLAKE

TABLE 2. GENDER AND AGE OF SURVEY RESPONDENTSGRAYSLAKE



# % # % # %

Day 728 60% 23 50% 50 51%

Evening 484 40% 23 50% 48 49%

Total 1212 100% 46 100% 98 100%

Full Time 531 44% 17 37% 38 38%

Part Time 677 56% 29 63% 61 62%

Total 1208 100% 46 100% 99 100%

TABLE 3. TIME OF ATTENDANCE / FULL TIME PART TIME STATUS OF SURVEY RESPONDENTS

GRAYSLAKE LAKESHORE SOUTHLAKE


APPENDIX B Facilities Survey Instrument

Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010

The College of Lake County is in the process of developing a "master plan" for our buildings and grounds. We would like your help in identifying areas of the GRAYSLAKE campus which may be in need of improvement. Your opinions are very important to us, and your honest feedback will help us to improve your student experience. Your responses to the survey will be anonymous, and only summary data will be reported. To thank you for your time, students and community members will be given the chance at the end of the survey to enter a drawing to win a $250 VISA gift card!

1. Please rate your satisfaction with each of the following areas of the GRAYSLAKE

campus.

Welcome!

Very satisfiedSomewhat

satisfied

Not at all

satisfied

Don't Know /

Have not used

General appearance of the campus nmlkj nmlkj nmlkj nmlkj

Classrooms nmlkj nmlkj nmlkj nmlkj

Laboratory equipment nmlkj nmlkj nmlkj nmlkj

Classroom technology nmlkj nmlkj nmlkj nmlkj

Study areas nmlkj nmlkj nmlkj nmlkj

Library nmlkj nmlkj nmlkj nmlkj

Administrative Offices (Admissions,financial aid, cashier, etc.) nmlkj nmlkj nmlkj nmlkj

Faculty offices / places to meet with faculty nmlkj nmlkj nmlkj nmlkj

Auditoriums / meeting areas nmlkj nmlkj nmlkj nmlkj

Student lounges / social areas nmlkj nmlkj nmlkj nmlkj

Lancer's dining area nmlkj nmlkj nmlkj nmlkj

Coffee Cart near the library entrance nmlkj nmlkj nmlkj nmlkj

PE / fitness center nmlkj nmlkj nmlkj nmlkj

Athletic fields nmlkj nmlkj nmlkj nmlkj

Washrooms nmlkj nmlkj nmlkj nmlkj

Parking lots nmlkj nmlkj nmlkj nmlkj

Computer labs nmlkj nmlkj nmlkj nmlkj

Science labs nmlkj nmlkj nmlkj nmlkj

Other labs nmlkj nmlkj nmlkj nmlkj

Please specify the "Other " labs that you are rating:

Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 20102. Is there another facility or area of the Grayslake campus which you would like to rate?

If so, please write it in here and give us your opinion about this area:

3. What do you LIKE about the Grayslake campus and grounds?

4. What do you DISLIKE about the Grayslake campus and grounds? What issues or


5. What IMPROVEMENTS to the Grayslake campus or grounds would you like to see

take place?

The following questions will be used to classify the survey responses.

1. What is your gender?

2. What is your age group?

55

66

55

66

55

66

55

66

Background

Male

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Female

nmlkj

Under 18

nmlkj

18-24

nmlkj

25-34

nmlkj

35-54

nmlkj

55 and older

nmlkj

Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 2010Facilities Survey Grayslake Campus Fall 20103. Are you:

1. This semester, do you attend classes primarily:

2. This semester, are you enrolled:

1. Thank you for giving us your opinions.

If you would like to enter the drawing to win a $250 VISA gift card, please enter your

contact information below. Your contact information will be confidential and will not be

associated with your survey responses.

THANK YOU!

TO EXIT THE SURVEY, PLEASE CLICK "DONE."

Student Demographics

THANK YOU

Name:

Phone number:

Email address:

EXIT THE SURVEY

A CLC student

nmlkj

A CLC faculty or staff member

nmlkj

A community member

nmlkj

During the DAY

nmlkj

During the EVENING

nmlkj

Full Time

nmlkj

Part Time

nmlkj

Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010

The College of Lake County is in the process of developing a "master plan" for our buildings and grounds. We would like your help in identifying areas of the SOUTHLAKE campus which may be in need of improvement. Your opinions are very important to us, and your honest feedback will help us to improve your student experience. Your responses to the survey will be anonymous, and only summary data will be reported. To thank you for your time, students and community members will be given the chance at the end of the survey to enter a drawing to win a $250 VISA gift card!

1. Please rate your satisfaction with each of the following areas of the SOUTHLAKE

campus.

2. Is there another facility or area of the SOUTHLAKE campus which you would like to

rate? If so, please write it in here and give us your opinion about this area:

Welcome!


satisfied

Not at all

satisfied

Don't Know /

Have not used







Administrative Offices nmlkj nmlkj nmlkj nmlkj


Meeting areas nmlkj nmlkj nmlkj nmlkj







55

66


Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 20103. What do you LIKE about the SOUTHLAKE campus and grounds?

4. What do you DISLIKE about the SOUTHLAKE campus and grounds? What issues or


5. What IMPROVEMENTS to the SOUTHLAKE campus or grounds would you like to see

take place?




3. Are you:

55

66

55

66

55

66

Background

Male

nmlkj

Female

nmlkj

Under 18

nmlkj

18-24

nmlkj

25-34

nmlkj

35-54

nmlkj

55 and older

nmlkj

A CLC student

nmlkj


nmlkj

A community member

nmlkj

Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010Facilities Survey Southlake Campus Fall 2010







THANK YOU!



THANK YOU

Name:

Phone number:

Email address:

EXIT THE SURVEY

During the DAY

nmlkj

During the EVENING

nmlkj

Full Time

nmlkj

Part Time

nmlkj

Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010

The College of Lake County is in the process of developing a "master plan" for our buildings and grounds. We would like your help in identifying areas of the LAKESHORE campus which may be in need of improvement. Your opinions are very important to us, and your honest feedback will help us to improve your student experience. Your responses to the survey will be anonymous, and only summary data will be reported. To thank you for your time, students and community members will be given the chance at the end of the survey to enter a drawing to win a $250 VISA gift card!

1. Please rate your satisfaction with each of the following areas of the LAKESHORE

campus.

2. Is there another facility or area of the LAKESHORE campus which you would like to

rate? If so, please write it in here and give us your opinion about this area:

Welcome!


satisfied

Not at all

satisfied

Don't Know /

Have not used







Administrative Offices nmlkj nmlkj nmlkj nmlkj


Meeting areas nmlkj nmlkj nmlkj nmlkj







55

66


Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 20103. What do you LIKE about the LAKESHORE campus and grounds?

4. What do you DISLIKE about the LAKESHORE campus and grounds? What issues or


5. What IMPROVEMENTS to the LAKESHORE campus or grounds would you like to see

take place?




3. Are you:

55

66

55

66

55

66

Background

Male

nmlkj

Female

nmlkj

Under 18

nmlkj

18-24

nmlkj

25-34

nmlkj

35-54

nmlkj

55 and older

nmlkj

A CLC student

nmlkj


nmlkj

A community member

nmlkj

Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010Facilities Survey Lakeshore Campus Fall 2010







THANK YOU!



THANK YOU

Name:

Phone number:

Email address:

EXIT THE SURVEY

During the DAY

nmlkj

During the EVENING

nmlkj

Full Time

nmlkj

Part Time

nmlkj

facilities survey 2010 - college of lake...

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