firo b

FIRO BConsulting Psychologists Press

FIRO-B

Fundamental

Interpersonal

Relations

Orientation

Behavior


History

1958 Will Schutz, Ph.D. Submarine Personnel

1978 Consulting Psychologists Press

1996 Revised Self-Scorable


Self-Awareness = Key

Personal/Professional Development

Employee/Management Relations

Career Development

Team Building

Leadership Development

Emotional Intelligence


The Six Basics:

Expressed Inclusion (eI)

Wanted Inclusion (wI)

Expressed Control (eC)

Wanted Control (wC)

Expressed Affection (eA)

Wanted Affection (wA)

FIRO-B


Your FIRO-B Results: How to Score the Self-Scorable

eI

wI wC wA

eAeC

Inclusion• recognition• belonging• participation

Control• influence• leading• responsibility

Affection• closeness• warmth• sensitivity

ExpressedBehavior• what I prefer to do• how much I initiate• observable action

WantedBehavior• how much I want others to initiate• how much I prefer to be the recipient

TOTALINCLUSION

eI+wI

TOTALCONTROL

eC+wC

TOTALAFFECTION

eA+wA

TOTALEXPRESSED

eI+eC+eA

TOTALWANTED

wI+wC+wA

OVERALLexpressed

+wanted


How Others May See You

Inclusion

High Wanted Inclusion

1. May take rejection as devastating.

2. May think being away is missing the action.

3. May take lack of acknowledgment as negative



Inclusion

Low Wanted Inclusion

1. May feel invitations are obligations.

2. May not want to be singled out.

3. May consider group time wasteful.



Affection

High Wanted Affection

1. May find a lack of concern as insensitive

2. May need continuous feedback.

3. May find distance from others a personal loss.



Affection

Low Wanted Affection

1. May find reassurances as superficial

2. May become offended by personal questions.

3. May find emotions as distracting - even your own.



Control

High Wanted Control

1. May perceive any structuring as inadequate

2. May consider standard procedures as important

3. May take sole responsibility as burdensome



Control

Low Wanted Control

1. May not want any control.

2. May feel pressured by plans and stressed by structure.

3. May find competitive behavior annoying.


An instrument for emotional intelligence awareness

Self-Awareness

Communication

Building Relationships

Conflict Management

FIRO-B


What it does:

Aids in understanding one’s

behavior and its effect on others

Increases your awareness of your

natural strengths and weaknesses

Suggests possibilities for improving

the way you relate to others

FIRO-B


When to use it:

Almost anytime - It is short,

quick to take and score, and

surprisingly insightful. It is

often used to compliment other

instruments.

FIRO-B


Learning Objectives

History Theory FIRO-B Model Administration & Interpretation

Guidelinesresults = strengthspatterns

Application Exercises


Learning Objectives (cont.)

Case Studies personal relationship growth team building career development management development

Research organizational correlations with the MBTI®

Tools for Interpretation


Theory

Individual Motivated by THREE Interpersonal NeedsInclusion: the amount of belonging,

attention, and recognition desired in social settings.

Control: the level of influence, structure, and responsibility desired.

Affection: the level of rapport, warmth, and support desired.


Theory

The FIRO-B helps give insight into a client’s degree of interpersonal understanding on several levels:Inclusion: The willingness to include

others or be included.Control: The willingness to manage

and be managed.Affection: The willingness to express

and receive affectionThe Flexibility to know when to call

these things into play.


Theory

Group Development

Control Issues

Affection Issues

Inclusion Issues


TheoryGroup Development

Who is running the motor?

What is my relationshipto others on the boat?

Should I go fora boat ride?

Self-Awareness


The FIRO-B Model: Page 4

Introduction to FIRO-B in Organizations

INCLUSION (I) CONTROL (C) AFFECTION (A)

Expressed(e)

Wanted(w)


The FIRO-B Model


I make an effort to includeothers in my activities. I tryto belong, to join socialgroups— to be with peopleas much as possible.

I try to exert control andinfluence over things. I enjoyorganizing things anddirecting others.

I make an effort to get closeto people. I am comfortableexpressing personal feelingsand I try to be supportive ofothers.

Expressed(e)

Wanted(w)


The FIRO-B Model


I want other people to inviteme to belong. I enjoy it whenothers notice me.

I feel most comfortableworking in well-definedsituations. I try to get clearexpectations and instructions.

I want others to act warmlytoward me. I enjoy it whenpeople share their feelingswith me and when theyencourage my efforts.

Expressed(e)

Wanted(w)


The FIRO-B Model


I make an effort to includeothers in my activities. I tryto belong, to join socialgroups— to be with peopleas much as possible.

I try to exert control andinfluence over things. I enjoyorganizing things anddirecting others.

I make an effort to get closeto people. I am comfortableexpressing personal feelingsand I try to be supportive ofothers.

I want other people to inviteme to belong. I enjoy it whenothers notice me.

I feel most comfortableworking in well-definedsituations. I try to get clearexpectations and instructions.

I want others to act warmlytoward me. I enjoy it whenpeople share their feelingswith me and when theyencourage my efforts.

Expressed(e)

Wanted(w)


FIRO-B Administration-General

Average time = 10 minutes

54 Items

Six questions with nine variations

Group or individual administration

Guttman scoring method

Self-scorable/on-site scoring


FIRO-B Administration-Specific

Establish a non-threatening

atmosphere

Give an overview of the purpose

Emphasize

non-judgmental/developmental

Repetitive items yet independent

Pass it out/others sit quietly

Prediction of scores before scoring


Revised Self-Scorable (10 Minutes)

“ Some items may seem similar to others. However, each item is different, so please answer each one without regard to the others or without trying to be consistent.”


Two Dimensions of Interpersonal Needs

eI

wI wC wA

eAeC

Inclusion• recognition• belonging• participation

Control• influence• leading• responsibility

Affection• closeness• warmth• sensitivity

ExpressedBehavior• what I prefer to do• how much I initiate• observable action

WantedBehavior• how much I want others to initiate• how much I prefer to be the recipient


FIRO-B Individual Cell Scores: View Your Personal Cell Scores

eIexpressedinclusion

wIwantedinclusion

eCexpressedcontrol

eAexpressedaffection

wCwantedcontrol

wAwantedaffection

0, 1, 2 LOW Behaviors are rarely displayed by you

3, 4, 5, 6MEDIUM Behaviors will be a noticeable characteristic of you, but only some of the time

7, 8, 9 HIGH Behaviors are a noticeable characteristic of you in most situations


Highest Score =

Most comfortable interpersonal area

Need area you will be the least willing to sacrifice in social situations

Situations that satisfy this need will be those you return to often

Total Needfor Inclusion

Total Needfor Control

Total Needfor Affection

Strength of Your Interpersonal Needs:

Low = 0 to 5 Medium = 6 to 12 High = 13 to 18


Total Behavior: Expressed

0 to 7 (Low)

8 to 19 (Medium)

20 to 27 High


Total Behavior: Wanted

0 to 7 (Low)

8 to 19 (Medium)

20 to 27 High


Total BehaviorExpressed Needs > Wanted Needs

keep others at a distance to avoid unwanted behaviors

only accept behaviors from particular people mislead people making conclusions based on

expressed behavior

Expressed Needs < Wanted Needs may feel inhibited may be dissatisfied that you are not getting what

you want could grow attached to people who give you

what you want

Expressed = Wanted may be cautious


Strength of Your Interpersonal Needs: Overall Need Score (page 7)

0-15 LOWInvolvement with others not

primary source of need satisfaction. Intellectual stimulation or solitary pursuits predominate.

16-26 MEDIUM-LOWInvolvement sometimes a source of satisfaction, depending on people

and context.

27-38 MEDIUM-HIGHInvolvement is usually source of satisfaction.

39-54 HIGHInvolvement with others enjoyable and satisfying.

See Bottom Right-Hand Corner


I include others and like to be included.I enjoy the opportunity to provide input.I don’t like to get cut off from informationand updates.

I form relationships based on commoninterests and skills.I’d rather “play it safe” than let othersknow that I want to be included.I wait for others to invite me to join them.

I get many invitations but I often turnthem down or don’t show up.I pick and choose which company socialevents to attend.I have a select group of people that I enjoyworking with.

I prefer working with a small group ofpeople.I avoid forming too many friendships atwork.I may discourage invitations to companysocial events.

Patterns of Need Fulfillment--Inclusion (page 10)

High Expressed Inclusion (eI) Low Expressed Inclusion (eI)

High WantedInclusion (wI)

Low WantedInclusion (wI)


Patterns of Need Fulfillment--Control (page 11)

I like to provide structure for others.I work very hard and then “kick back” andlet others run the show.I relate well to authorities in theorganization.

I accept control from those in authority.I am not interested in gaining influence.I am a loyal and cooperative follower.

I enjoy taking control and being recognized.I am uncomfortable delegatingresponsibility.I can be very competitive and demandperfection from others.

I prefer not to make important decisions.I don’t want to be closely supervised.I can be stubborn and rebellious.

High Expressed Control (eC) Low Expressed Control (eC)

High WantedControl (wC)

Low WantedControl (wC)


Patterns of Need Fulfillment--Affection (page 11)

I am friendly, open, and optimistic.I value trustworthiness.I have difficulty controlling interruptionsat work.

I believe that too much self-disclosure isunprofessional.I know more about colleagues than theyknow about me.I may have difficulty saying “no” torequests to take on more work.

I am generally friendly but I am selectiveabout close relationships.I use praise to motivate others but find itunnecessary myself.I limit close working relationships to aselect few.

I tend to be task-oriented and business-like.I feel uncomfortable with expressivenessor affection at work.I enjoy my privacy.

High Expressed Affection (eA) Low Expressed Affection (eA)

High WantedAffection (wA)

Low WantedAffection (wA)

firo b

Business

low wanted control

firob results

affection low

control ec

affection high

control wc

affection ea

control andinfluence