food bank’s story of using kaizen to end hunger in nyc · food bank’s story of using kaizen to...
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FoodBank’sStoryofUsingKaizentoEndHungerinNYC
Margare&ePurvisPresidentandCEO
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
MEALSPERHOURVIDEO
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
JapaneseTransla@on• ChangeforBeCer
LEANTransla@on• con@nuousimprovement• Long-termapproachtoworkthatsystema@callyseekstoachievesmall,incrementalchangesinprocesses
• Seekstoimproveefficiencyandquality.• Appliedtoanykindofwork
WhatisKAIZEN?
WWW.FOODBANKNYC.ORG FOODBANKNYC @ FOODBANK4NYC @FOODBANK_PREZ
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
KAIZEN&FOODBANK
2014
YearoftheRollout
2013
YearofCitywideExposure
2011-2012
YearofIntroduc@on
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
SERVINGACITY• Notyourneighborhood“foodbank”• ServeChari@estoServePeople
(1.5million)• Innova@oninAc@on:Food
Distribu@onandBeyond
THEMulIlayeredMAGICOFPARTNERSHIP• ACacktheline• UseBestofCorporatetoCREATEBestofService• BenefitfromPowerofImage“MealsPerHour”&ExamplesinUse• MarryPartnership’s“Story”withMission
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
FromLinestoaNewLens• Harlem“Gemba”◊BestopptoseedandScaleSolu@ons• Foodpantries,soupkitchens,schools,mobilepantries,shelters,andlargemul@-
serviceorganiza@ons• Mostoperatedbyvolunteersandhavelimitedresources
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
LEANTHINKING,ROBUSTRESULTS
• EMBRACEtheMUDA• ExaminingSlowmovingFood&GedngRidofIt:$3million
• Examiningimpactofdisconnecteddata:1stTimeCRMacrossallhungerprograms
• Memberfeedback/analysisofproducedistribu@on:NewModelaSer20yearsà
• GreenSidewalkunderdevelopment
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
LEANTHINKING,ROBUSTRESULTS
AllHandsOnEfficiencies• FocusedonPar@cipa@on:23%increaseinKosherFood
• ChangedourDonatedProduceProcess:22%increaseaka18million
• RecordDistribu@on(76mill);13%reduc@oninlaborcosts
• Collec@veimpactstrategiesforhungerprograms:19miladdi@onalmealstoNYC;$141MillioninTaxRefundsin2015
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
LEANTHINKING,ROBUSTRESULTS
ConInuousImprovementByZone• 17%increaseincompliancesitevisits• 77%increaseincapacitysitevisits• 49%increaseintrainingpar@cipa@on• Inten@onalsystemofco-loca@ngStrategican@povertyprogramsincommuni@esofhighestneeds
• Staffturnoverlowestinorg;shistory
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LEANTHINKINGTowardstheFUTURE
• SoupKitchenOpera@onsManualindevelopment• RevampedHumanResources(TeamandTalentDevelopment)• Acknowledgingwhatdoesn’twork• EmbeddingLeanPrinciplesinRecruitmentEfforts
• LeanunitshioedtoOpera@onsteamforCrossorgimplementa@on
• ProcessimprovementforDonorservices/communica@onandengagement
WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ
FALLINGINLOVEVS.BEINGINARELATIONSHIP
Responsibility,commitmentandconsistency–evenwhenyoumightwanttorunintheotherdirecIon
1. Don’tgetdiscouragedifthelovelooksaheckofalotlikeannoyance
2. DealingwiththeeffectsofAmnesia
3. CarriedovertheThreshold….RacingtoTherapy
4. BelievingthatDIVORCEIsNOTanOPTION
WALKINGTHELINE
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FallingInLoveLooksLike RelaIonshipsLookLike
GladiatorStyleLEANexperttotherescue
LEANexpertseekingtobeHELPFULbasedonneeds
SeeingImprovementsOnly Recogni@onthatImprovementshappenbecausetherewere
PROBLEMS
BelievingThatYOUmayapplyLEANtoanything
UnderstandingFit/CultureandBestSalesman
BackslappingAoerImplementa@on Con@nuousMaintenanceandTherapy
FALLINGINLOVEVS.BEINGINRELATIONSHIP
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It’sWORTHIT85%oftheTax
Refunds…PoorestCommuni@es
76%ofFRESHproduce...PoorestCommuni@es
Added15MillionMeals…Without
Trucks