Creating a Powerful New Procurement Tool with SAP ® Screen PersonasCheryl Sutton & Gaylene CovarrubiasFreescale Semiconductor

SESSION CODE: SC1984

Agenda.

Intro & Overview

Projects & Demos

Lessons Learned & Best Practices

Who is Freescale?Global Leader in Embedded Processing Solutions

- Automotive, networking, industrial, and consumer markets

17,000 employees in more than 20 countries

IT Landscape

• SAP™: ECC 6.0 EHP 4

• Kernel: 7.21_ext_rel SP 415

• Personas: 2.0 SP 2

• ECC, SRM, BW, SCM, eWM‒ General Ledger ‒ Inventory Management‒ Fixed Assets ‒ Product Costing‒ Accounts Payable ‒ Project Systems‒ Logistics Execution ‒ Human Resource Management‒ Repetitive Manufacturing ‒ Travel & Exp. Reimbursement‒ Procurement / SRM UI ‒ Adv. Planning & Optimization (APO)

Business Challenge

Transformation

Simplification

Speed

User Experience

Overview - What Can be Customized?

Individual Transactions

Overview - What Can be Customized?

Launchpad Concept

External Links to other websites

Transaction launch buttonseasily run transactions without users having to know the T-Code.

Radio buttons to add selection functionalityScript buttons can capture user input and use it to run reports or execute transactions in the background.

The Mock-up shown here actually incorporates 4 separate transactions: F-65, FBV2, FBV3, and FB03.

Original Pilot – HR Master Data

Standard SAP GUI 19 Different Screens

Original Pilot – HR Master Data

Personas Interface – One Central Location

Procurement

‒ Start at the beginning – requisitioners

‒ Unique groups of end users with slightly different processes

‒ Personas allows us to create multiple versions of the same transaction

• Procurement identified as an area that could use simplification.

Procurement – Basic Process Screens

MK03 ZPROP / EBAN Y_RCD_07000368

Procurement – Requisitioner Launchpad

Personas Interface – One Central Location

Business Results

4 Transactions 8 External Links in One Location

DecreasedTransaction Time

MultipleCustomizations

Faster Lookups 400 Global Users

Capital ProjectsCJ20NGaylene Covarrubias

Create Project – CJ20N

Create Project – CJ20N

Basic SAP Personas

Create Project – CJ20N

Basic SAP Personas

Simplification Results

Increased Accuracy

Reduced Transaction

Time

Reduced Training

Time

Eliminated75% of steps

Eliminated Redundancy

Lessons Learned

• Make sure all structures and templates are in place in all environments to avoid duplicate work− Import / export feature

• Adding branding & changing color scheme− Some global settings− Consider time commitment− V3 theming tool

• Personas V2 scripting engine is unique – macro recorder− Powerful but some limitations - No native looping or nested IF− Clever workarounds – tips & tricks on SCN− V3 moving to JavaScript− Error handling is key

Learning Curve - Functionality

• Lots of ways to learn− SAP how-to videos demonstrate fundamentals− Hands on training sessions− Early discovery done mostly through trial & error− SCN content - Blogs and user forums are growing exponentially− Practitioner’s Forum− Open SAP Course

• Understanding the limitations − Adjusting our approach & reining in the scope of use− Functionality wish list− SAP is continuing to develop Personas based on user feedback as well as their

own roadmap

Best Practices – Creating Screens

• Our backgrounds:

− Analysts – Don’t need to be super technical

− Information systems & some development− Helps to have programming exp. – logical flow – pseudocode

− Eye for design− Creative options: dedicated designer, design consultant, or homegrown− Freescale opted for a combination to keep Personas team small & agile− Creative Services provided branding guidelines, image access

− Not client-facing, so not overly strict− SAP Design & Co-Innovation Center

Best Practices – Design & Development

• Develop in stages− Screens are only Phase I− Collect user feedback

• Decide what transactions are appropriate for a launchpad− Short lookup type transactions work on the home screen (smen)− Longer, multi-screen transactions are harder to complete from the launch page

• Don’t have to be on latest and greatest EHP and kernel− Keep up with notes− V3 is close to GA

Best Practices – Requirements Gathering

• Conducting process interviews− Have a business user champion− Greatest resource is the users – talk to a small, diverse focus group− Get a feel for user frame of mind

− what they like/dislike and what would add value

• Scrutinizing every detail− Ensure that Personas can handle all aspects of a business process− Understand any pre- and post- transaction activities− Observe entire process multiple times with multiple users− Ask about variations, alternatives, and shortcuts within a process− Regional vs. global users – screens can vary

Making the World a Smarter Place.

Questions & Comments

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