future customer

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© 2008 Deloitte Touche Tohmatsu

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Page 1: Future Customer

© 2008 Deloitte Touche Tohmatsu

Page 2: Future Customer

© 2008 Deloitte Touche Tohmatsu

The future is already

here, it’s just not evenly

distributed yet.

William Gibson, Neuromancer, 1984

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© 2008 Deloitte Touche Tohmatsu

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© 2008 Deloitte Touche Tohmatsu

Connectedness

Participation, decisions by consensus, sharing, acceptance of diversity, access for everyone, openness, environmental sensitivity, tolerance, social responsibility, community involvement.

Cold buttonsAssault the groups goals and ideals. Try to enforce centralised controls. Divide the group. Reject collective for individual accountability, support aggressive competition, deny feelings and humanity, degrade quality of life and environment, appear cold blooded and mercenary, rely on the hard rational facts at the exclusion of people factors, act elitist or exclusive.

We go to our network of friends for information, not a company.

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philosophies

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philosophies

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philosophies

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philosophies

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philosophies

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Page 19: Future Customer

© 2008 Deloitte Touche Tohmatsu