group presentation perception
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The study of perception is concerned withidentifying the process
through which we interpret and organize sensory
information to
produce our conscious experience of objects andobject relationship.
Someone who has perception realizes or notices thing
that are not obvious
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Factors Thataffect Perception
SituationTarget Perceiver
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The process by which
members of anorganization choose aspecific course of
action to respond toboth problems andopportunities.
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Decision-Making Models in
Organizations
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I. Rational Decision making
The decision makers are rational and
makes consistent, value- maximizingchoices within specified constraints.
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Six step decision-making process
Problem
Identify and
Define Problem
Develop
Alternatives
A1
A2
A3
A4
An
Evaluate
Alternatives
+
A1
A1
A2 A2
An An
Criteria
Weight
the Criteria
T E C H
Set Decision
Criteria
Choice
Select the best
alternative
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II. Bounded Reality
The process of making decisions by constructive
simplified models that extract the essential
features from problems without capturing all
their complexity.
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III. IntuitionAn unconscious process created from distilled
experience that results in quick decision making
High uncertainty levels
Little precedent
Hard to predictable variables
Limited facts
Unclear sense of direction
Analytical data is of little use
Several plausible alternatives
Time constraints
C Bi d E i
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Common Biases and Errors in
Decision-Making
Overconfidence Bias Believing too much in our own ability to make good
decisions especially when outside of own expertise
Anchoring Bias
Using early, first received information as the basis formaking subsequent judgments
Confirmation Bias
Selecting and using only facts that support our decision
Availability Bias
Emphasizing information that is most readily at hand
Recent
Vivid
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Escalation of Commitment
Increasing commitment to a decision in spite of evidencethat it is wrong especially if responsible for thedecision!
Randomness Error
Creating meaning out of random events - superstitions
Winners Curse
Highest bidder pays too much due to value
overestimation Likelihood increases with the number of people in auction
Hindsight Bias
After an outcome is already known, believing it couldhave been accurately predicted beforehand
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Individual Differences in Decision-Making
o Personality
Conscientiousness may effect escalation of commitment Achievement-strivers are likely to increase
commitment
Dutiful people are less like to have this bias
Self-Esteem
High self-esteem people are susceptible to self-servingbias
o Gender
Women analyze decisions more than men rumination
Women are twice as likely to develop depression
Differences develop early
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Performance Evaluation
Managers are strongly influenced their decisionmaking by their own made criteria
Reward Systems
Managers will make the decision with the greatest
personal payoff for them
Formal Regulations
Limit the alternative choices of decision makers
System-imposed Time Constraints
Restrict ability to gather or evaluate information
Historical Precedents
Past decisions influence current decisions
Organizational Constraints
Ethi i D i i M ki
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Ethical Decision Criteria
Utilitarianism Decisions made based solely on the outcome
Seeking the greatest good for the greatest number
Dominant method for businesspeople
Rights Decisions consistent with fundamental liberties
and privileges
Respecting and protecting basic rights of
individuals such as whistleblowers
Justice
Imposing and enforcing rules fairly and impartially
Equitable distribution of benefits and costs
Ethics in Decision Making
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Utilitarianism
Pro: Promotes efficiency and productivity
Con: Can ignore individual rights, especially
minorities
Rights
Pro: Protects individuals from harm; preserves rights
Con: Creates an overly legalistic work environment
Justice
Pro: Protects the interests of weaker members Con: Encourages a sense of entitlement
I i C i i i D i i
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Creativity
The ability to produce novel and useful ideas Who has the greatest creative potential?
Those who score high in Openness to Experience
People who are intelligent, independent, self-
confident, risk-taking, have an internal locus-of-control, tolerant of ambiguity, low need for
structure, and who persevere in the face of
frustration
Improving Creativity in DecisionMaking
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The Three Component Model ofCreativity
Proposition that individual
creativity results from amixture of threecomponents
Expertise is the foundation Creative-Thinking Skills are
the personalitycharacteristics associatedwith creativity
Intrinsic Task Motivation isthe desire to do the jobbecause of itscharacteristics
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