hdi updates december 2005. local chapters financial quick books training wednesday, december 14 th ...
TRANSCRIPT
HDI Updates
December 2005
Local Chapters
FinancialQuick Books training
Wednesday, December 14th
10:00 am Pacific 11:00 am Mountain 12:00 noon Central 1:00 pm Eastern
Call 888-808-7924 Passcode: 117308
Local Chapters
Financial Reports for 2005Due to HDI by February 15, 2006Questions regarding this report:
Contact: Katie Lutze or Sophie Klossner
Local Chapters
Local Chapter Excellence Awards Don’t forget….
Due date for all submissions December 19, 2005
Chapters notified by February 14, 2006 Awards presented at HDI Annual Conference
March 19-22, 2006 Nashville, TN Local Chapter Meeting – Sunday, March 19
Sunday, March 19 11:00 to 3:00 pm Lunch will be served from 11:00 to 11:45 Location TBD
Local ChaptersHDI Analyst of the Year
Local level: Chapters are holding meetings Get winners names to your regional
director for Regional judging Regional level:
Chapter winners will be judged Regional directors responsible for this level
of judging Regional winners must be in to Sophie at
National by January 24, 2006
Local Chapters
Officers Summit Committee is working on agenda
Start planning now!!!! June 2-4, 2006 Colorado Springs, CO Antlers Hilton Hotel $129 per night
Local Chapters Local Chapter Circle of Excellence
Program Ready for roll-out
Will be discussed in full detail at January’s officer call Plan on attending to get full description
Criteria is attached to the meeting announcement email
Gives an idea of what will be measured To be eligible your chapter must submit an application All benchmarking will start on January 1
Local Chapters
Officer Recognition: Boss’s Letter Send
boss’s name company name physical mailing address
to Sophie before January 31, 2006 Send to [email protected]
Letters will be going out in February Letters are hard copy…no emails You may send more than one name
These will be held in confidence and not used for any other marketing
Membership Special deal for Local Chapter
libraries & members: Order form sent to all officers
Phil Verghis’ book “The Ultimate Customer Support Executive”
Kirk Weisler’s “Dog Poop Initiative” book Special deal expires December 31, 2005
SPIN Tuesday, December 13
Topic: “If ITIL is so smart, Where’s the Knowledge?” Speaker: Rick Joslin Time: 1;00 pm Eastern
Membership Deliverables
Practice & Salary Survey Coming as one book this year Delivered to members by end of year, 2005
Training/Certification
HDI University December 12-16
San Diego, CA Westin Horton Plaza Make a week out of it…package deals available…check
online for special deals! Classes Offered:
Developing & Maintaining Effective Service Level Management
Achieving Efficiencies Through Performance Metrics How to Lead, Coach & Provide Effective Feedback HDA Boot Camp HDM Knowledge Management Foundations: KCS Principles ITIL Foundations
Events HDI Annual Conference
“Get Connected. Get Energized. Get Results” March 19-22, 2006 Nashville, TN Opryland Hotel
Should have received brochures Early bird registrations:
Register by December 16 to receive a free one-day pre-conference workshop ($395 value)
Register by January 20 to get early bird discount
Events HDI Annual Conference
Chapter Activities: Local Chapter Meeting Booth support
Interested in helping out at the booth Two hour increments of time Schedule will be forthcoming
More activities to come…watch for updates
Forums
Financial December 11-13 San Diego (at HDI University) Securities, Banking, Credit companies, etc… Westin Horton Plaza
Healthcare December 11-13 San Diego (at HDI University) Hospitals, clinics, specialties Westin Horton Plaza
Forums
Support Center Leadership March 19-22, 2006 Nashville, TN Sr. Managers and Directors that don’t
necessarily fall into another vertical
Government Details are currently being formed
Interested in joining a forum? Contact Leslie Cook at [email protected]
Highly satisfied Customers are loyal Customers! HDI’s new Customer Satisfaction Index tool will help you track customer satisfaction and identify ways to ensure your customers stay satisfied.
More than forty companies, consultants, and industry experts, have joined together with HDI to create the world's largest customer satisfaction database by developing a simple, low-cost, and secure tool for measuring customer satisfaction and benchmarking performance.
We are currently bringing the Beta Test period to a close with 17 separate support centers participating in the test. We have made enhancements to the system during Beta that will enable us to launch the product to the members in early January. Stay tuned for a members only offer.
Features and Benefits: Easy to set up Third party survey Five industry standard
questions - developed by the industry design group.
Maximum Security Early identification of
customer issues Pre-scheduled or on-
demand reporting Reports will include:
Comparisons to set goals Comparisons to industry
groups Comparisons to all CSI
For more information contact Rick Baucom [email protected] ~ 719-785-5351
Local Chapters
Questions or comments???