TABLE OF CONTENTS: Pages

HERB BROOKS NATIONAL HOCKEY CENTER

SUITE POLICY MANUAL

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Ø Luxury Suite Information 3-­4

1. Suite Department Contact 2. Suite Holder 3. Event Notification 4. Invoicing 5. Payments

Ø General Information 4

1. Facility Personnel

Ø Telephone Directory 5 Ø Arena Facts 6

1. Structure 2. Capacity

Ø Suite Benefits & Policies 6-­7

1. Suite Holder Parking 2. Suite Access and Guest Passes 3. Housekeeping 4. Husky Den Policy 5. Tobacco Policy

Ø Suite Tickets 7-­9

1. Additional Tickets to Events 2. Pick-­Up/Delivery of Suite Tickets 3. Additional Bowl Seats 4. Lost/Stolen Tickets 5. Refund Policy

Ø Food & Beverage Information 10-­11 1. Chartwells

Ø Other Arena Services 11-­12 1. First Aid Station 2. Lost & Found 3. Suite Security 4. Suite Audio/Video

Ø Suite Rules and Regulations 12-­13

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LUXURY SUITE INFORMATION: LUXURY SUITE CONTACT:

• Therese Todd at tptodd@stcloudstate.edu or 320-­308-­3101 (Monday – Friday 7:30 a.m. – 4:00 pm.)

• Chad Sheetz at chsheetz@stcloudstate.edu or 320-­308-­5169 (Saturday)

SUITE HOLDER To facilitate and simplify communication between you, St. Cloud State University (SCSU) and Chartwells, it is important that each Suite appoint one person as its Suite Holder Administrator (Suite Holder). Once this is completed, all information will be directed to this person. EVENT NOTIFICATION All Suite Holders will receive a priority email announcing all upcoming events. At this time, you will have the ability to purchase tickets for the Suite for that particular event. INVOICING All invoices will be directed to the Suite Holder, who will be responsible for the proper processing and timely payment. Chartwells requires each suite have a credit card on file with the catering office. The Suite Holder will receive all original confirmations, billings, etc. and accept primary responsibility. If the designated Suite Holder will not be in attendance at a specific event, please provide Chartwells with the individual(s) allowed signing privileges for each event on the catering form at time of order.

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PAYMENTS

• Tickets-­ All extra ticket orders must be paid with a credit card or check. We recommend that each Suite Holder call the ticket office at (320) 308-­2137.

• Catering-­ Please see the Chartwells Suite Catering Guide for payment information.

GENERAL INFORMATION: Herb Brooks National Hockey Center 1204 4th Avenue South St. Cloud, MN 56301 Telephone Number: (320) 308-­3327 Fax: (320) 308-­5117 Website: www.scsuhuskies.com FACILITY PERSONNEL

Ø Director of Sports Facilities, Ron Seibring Ø Director of Herb Brooks National Hockey Center, Cory Portner Ø Ticket Office, Chad Sheetz Ø Chartwells Catering Manager, Tess Walker Ø Chartwells Concessions Manager, David Beck

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TELEPHONE DIRECTORY: Herb Brooks National Hockey Center business hours are: Monday -­ Friday-­ 8:00 a.m. – 4:30 p.m.

Ticket Office hours are: Monday -­ Friday-­ 9:00 a.m. – 5:00 p.m.

Herb Brooks National Hockey Center General Information (320) 308-­3327 Ticket Office (320) 308-­2137 Catering & Billing (320) 308-­4295 Group Sales (320) 308-­2137 Tickets 1-­877-­727-­8849 Chartwells Food Service Ø General Information (320) 308-­4499 Ø Fax Number (320) 308-­4278 Ø Catering Manager (320) 308-­4295 Ø Suite Manager (320) 308-­4295 Miscellaneous Ø Guest Services (320) 308-­3327 Ø First Aid (320) 308-­3327 Ø Lost & Found (320) 308-­3327

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ARENA FACTS: STRUCTURE

• Features for Patrons with Disabilities: All entrances to the concourse level of the Arena are wheelchair accessible. Elevators are available inside the Arena to provide access between levels. Accessible seating is available at various locations throughout the Arena. Suites are wheelchair accessible for patrons;; if you have a guest who needs assistance please call Cory Portner at (320) 308-­3327, 24 hours prior to the event.

CAPACITY

• Event Capacity:

q 6,249 for hockey and other ice events

SUITE BENEFITS & POLICIES: SUITE HOLDER PARKING Each suite administrator will receive 4 parking passes per suite for the Corporate Parking Lot. Parking passes are good for one space each. There will be no individual reserved parking spaces. SUITE ACCESS AND GUEST PASSES To access the Suites, you may enter on the south side of HBNHC. Due to the exclusive nature it will be necessary to have a Luxury Suite ticket in order to access the fourth floor. Elevators and stairways will take Suite Holders and their guests directly to the Suite level. Suite holders will be allowed into the building when the doors open for an event, subject to restrictions. Following an event, Suite Holders and guests will be permitted to remain in their suite for 30 minutes following the conclusion of the event. Please note that when there are multiple events on one day, this time may vary.

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HOUSEKEEPING Following every event the suite is fully cleaned. Regular servicing includes dusting, vacuuming and garbage removal. Full carpet care will be provided periodically. If your suite requires cleaning during an event, contact your suite host located at the entry to the suites. Please report any damages to your suite attendant. There is a bin in each suite specifically for recycling. Please place all plastic bottles and cans in this recycling bin. Note: When there are multiple performances on the same day, use of the suite prior to and after each event may be restricted as necessary to provide proper cleaning. HUSKY DEN POLICY Suite ticket holders do not have automatic access to the Husky Den. To obtain Den access, suite holders must purchase a membership through Intercollegiate Athletics. TOBACCO POLICY St. Cloud State University is a smoke free campus. Tobacco is prohibited in buildings and on university property.

SUITE TICKETS: MEN’S HOCKEY Suite Holders will receive 12 tickets for every men’s hockey pre and regular season game. The Suite tickets for the year will be mailed to the suite coordinator prior to opening day.

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WOMEN’S HOCKEY If you are planning to use your suite for a women’s hockey game you must contact Chad Sheetz at (320) 308-­5169 at least 72 hours in advance of the contest. Please note: Any tickets or parking passes that have been altered in any way (hole-­punched, blacked out, etc.) will not be valid and are subject to confiscation. Suite Holders have the right to purchase four additional suite tickets to every Hockey game. They can be purchased on a per game basis at the published price. ADDITIONAL TICKETS TO EVENTS Suite ticket orders for additional events not covered in your package should be directed to Chad Sheetz at (320) 308-­5169. Event notices and order forms will be emailed to the suite holder for each non-­covered event. It will be the Administrator’s responsibility to determine the number of tickets needed for each event and respond via the order form. The order form is simply faxed/scanned back to SCSU where the order is filled. These tickets will be charged at the time of the order. PICK-­UP AND DELIVERY OF SUITE TICKETS The ticket office provides five methods for the pick-­up and delivery of Suite tickets. It will be the responsibility of the Suite Holder to indicate which method is preferred:

a. Regular Mail: Order must be received by the ticket office at least seven working days before the event. For your protection, the ticket office will only mail tickets to the address of the Suite Holder unless otherwise specified on the fax order form.

b. Overnight Delivery: Overnight delivery of tickets will require at least 24

hours to process. If overnight delivery is requested, the ticket office will either:

1) Charge your credit card, or 2) Require a personal check to be included with the order form.

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c. Messenger Pick Up: You may designate a messenger to pick up tickets at the Ticket Office: The hours of operation are Monday – Friday 9:00 a.m. – 5:00 p.m.

Ø The messenger must have the following information: Suite Holder’s Name;; Suite Number;; event name and date.

d. Email: Event tickets can be emailed to the Suite Holder.

e. Event Day VIP Will Call Pick Up: Event day VIP Will Call pickup is located

inside the entrance (south side of the building) at the will call window. The tickets will require the name of the individual or company for whom the tickets are intended. Photo identification will be required.

ADDITIONAL BOWL SEATS Suite owners that wish to purchase seats in the lower bowl, in addition to their suite tickets, must contact the Ticket Office. LOST / STOLEN TICKETS If your tickets for any event are either lost or stolen, please contact the Ticket Office immediately (320-­308-­2137). We will assess every situation individually and take proper action as necessary. Depending on the situation replacement tickets may be issued for your Suite. REFUND POLICY The Ticket Office will review each scenario and determine actions or compensation on an individual basis. There are no refunds for unwanted purchased tickets.

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FOOD & BEVERAGE INFORMATION: CHARTWELLS FOOD SERVICE: EXCLUSIVE CATERER OF HBNHC Chartwells food services will be the provider of corporate suite catering. We strive to provide you—our customers—with the utmost in service and quality. Our attention is focused on unique, upscale menu concepts that feature authentic, regionally inspired fare as well as health-­conscious food items. We provide the HBNHC with innovative concessions, catering in the Husky Den, along with unique menu items for the Suites. Chartwells on-­site suite catering staff is overseen by the Catering Manager (320-­308-­4295) who works to ensure the Suite Food and Beverage Coordinators and Suite Attendants will be available to serve you and your guests at all times during events. ORDERING PRIOR TO EVENT Please place all pre-­orders 5 business days prior to the event. Orders received after the 5-­day deadline will incur a $25.00 late fee. Orders may be placed via e-­mail or fax, and will be confirmed by a member of our suite catering staff. Event day orders can be placed through your suite attendant. Event day menus are available in suite. To place your order, fax the completed catering form to (320) 308-­4278. Please leave a telephone number where we may reach you to confirm your order. Should you wish to e-­mail your order, please e-­mail Callie Frank, our Catering Sales Coordinator at catering@stcloudstate.edu. CANCELLATION In the event of a cancellation, please contact Catering Manager immediately. All orders cancelled 24 hours or less will be charged 100% of the final bill. EVENT/GAME DAY ORDERING Only food items from the game day menu will be available when food is ordered less than five (5) business days before an event (including during an event.) Please refer to the game day menu in your suite for pricing. Event day ordering is provided as a convenience to our guests;; however, it is meant to supplement the pre-­event order, not to replace it. Your cooperation is sincerely appreciated. Depending on the volume and items ordered, please allow approximately 25-­40 minutes after placing your event/game day orders to be delivered to your suite

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METHOD OF PAYMENT Chartwells will accept cash, check and all major credit cards for payment. Suite holders must produce one method of payment at the beginning of all events. When using cash, payment must be received upon the arrival of your order. If you wish to pay cash at the end of the evening we will require a major credit card to be held until cash payment is received. If no other method of payment is available we will charge the credit card on file. SUITE DELIVERY, EQUIPMENT AND DISPOSABLE SERVICE WARE Food and beverage orders will be in your suite upon arrival to an event. Any requests for earlier or later delivery must be specified when ordering. All suites are provided with the necessary chafing dishes and other service equipment, in addition to a reasonable supply of disposable service ware. Should you desire to entertain clients with china, silverware, or glassware, our Catering Manager will be happy to quote prices and arrange for their rental. SPECIAL SERVICES Chartwells Food Service would be delighted to assist you in planning any special functions in your suite. Please allow our Catering Manager to assist you.

OTHER ARENA SERVICES: FIRST-­AID STATION The Herb Brooks National Hockey Center offers first-­aid services with trained paramedics on duty for all events. Contact Guest Services located on the second floor in the southwest corner of the concourse.

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LOST AND FOUND During an event, any items found should be turned in to the Suite Host. After an event has concluded, these items will be transferred to the Director of HBNHC, who can be reached at 320-­308-­3327. SUITE SECURITY For your comfort and protection, service staff will closely monitor access to the Suites. Should a Suite Holder require additional security personnel at the event, please contact the suite host near the elevators and we will ensure that appropriate staff is supplied. SUITE AUDIO/VIDEO Your entire audio & video experience can be controlled by the touch panel on the side wall of your suite. The touch panel features basic controls such as channel up/down & volume. The televisions are on “guest TV” network exclusive to the HBNHC and feature an array of feeds from the game in the building as well as feeds from across college hockey & the sports world. In addition, you have the option of listening to: the house audio feed, PA announcer or either home radio broadcast on the speakers within your specific suite. Basic touch panel instructions:

1. Touch Screen to begin (it sometimes takes a moment to load) 2. Choose your desired function (audio or TV control) 3. Make adjustments at will

SUITE RULES /REGULATIONS: 1. Suites may not be used for lodging, sleeping, manufacturing, gambling, or for any other purpose except event use.

2. Distribution of advertisements, solicitations and canvassing upon the premises are prohibited unless approved by the Director of HBNHC.

3. Reasonable quantities and sizes of the Tenant’s signage may be displayed in the Suite, so long as it does not disturb other patrons, but must be approved by the Director of HBNHC.

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4. Written approval by the Director of the HBNHC is required for the installation of any proposed revisions or additions to the suite’s interior.

5. Unauthorized filming, video or audio taping, photographs, records and all other depictions of the Arena and/or Events are prohibited and may result in the confiscation of equipment and ejection from the event.

6. Storage shall be limited to the coat rack and other cabinets within the Suite, and there shall be no access above the standard ceiling line.

7. The Tenant is responsible for the costs of repairing all damage to the Arena and/or the Suite resulting from the moving or maintenance of the Tenant’s Property.

8. Any Activity or possession that would result in an increase of any insurance premium or causes the cancellation of any insurance policy applicable to the Suite or the Arena is prohibited.

9. Nuisances, in the manner of noxious gasses or odors, sounds, vibrations, vehicles, pets, or any other activity or thing which is offensive, noisy, dangerous or may disturb other Arena patrons are prohibited, as determined by the Management Staff’s reasonable judgment.

10. Additional cooking, heating, air conditioning, or vending equipment may not be installed in the Suite.

11. Food or beverages may not be brought or delivered to the Suite except through Chartwells.

12. Trash must be placed in the proper receptacles for disposal by the Arena’s staff. 13. The Suite must be kept in good order and Management will provide cleaning services such as dusting and routine housekeeping, provided the Suite is unoccupied at the time such services are routinely provided. Cleaning services shall not include the Suite Holder’s Property or Decorations, moving of furniture or any other special services.

14. Waste, defacement, or marring of the Suite or the Arena in any manner, including the restrooms, is prohibited. The Suite Holder shall be responsible for the expense of any breakage, stoppage or damage resulting to the suite including (the furnishing, TV’s, refrigerator, cabinets, carpet, and light fixtures). Items may not be thrown from any Suite opening or doorway. Throwing items will result in ejection from the Arena. Any damage, injury, or defects of any plumbing, electrical, heating or air conditioning equipment or apparatus in the Suite must be promptly reported to the Management Staff.

15. Suite access will be controlled through security-­personnel. A suite ticket must be required for Suite Corridor access. No more than 16 persons are permitted in the Suite at any time. No more than 24 persons are permitted in the Premier Suite at

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any time. The Management is not liable for any damages or otherwise for any error in granting or denying access. Access to the Suite may be denied entirely in the event of an emergency, as determined by Management. Management reserves the right to enter the suite for inspection or performance of its obligations under the License, at any time necessary for the operation or improvement of The Arena. Access is gained without abatement of Fees or other compensation or liability to the Suite Holder, so long as the Suite Holder’s enjoyment is not unreasonably disturbed.

16. Management is not responsible for any theft or robbery from the Suite or the personal effects of the Suite Holder, its employees, agents, and guests.

17. Energy conservation measures must be observed, including shutting off all water faucets and electrical items prior to leaving the Suite. The Suite Holder shall be responsible for any damages resulting from failure to comply with this request.

18. Lighting – Black out During pre-­game entertainment lighting and audio will automatically be turned off (unannounced).