Mr. Annop Jacob is a CVGR and requires a single # and has to be picked up from the airport. During his stay he requests for a safety locker facility. As he celebrate his birthday during his stay a complementary cake must be sent to him. He wants a car rented to be arranged for him to attend his business meeting. He request that a letter be mailed for him. He checks out after three days.

Conduct the complete the guest’s cycle for this guest with students playing the role of reservation assistant, front office assistant, concierge, bellboy, and cashier. Use appropriate forms, formats for each stage of guest cycle.

On 19th May Mr. Anoop Jacob book a single room. Date of arrival- on 19th May. Date of departure- 22nd May. Mode of payment- BTC(Bill to Company). Room type - Single Room. Room no.- 143 Meal Plan- MAP(Modern American Plan) Company name- IBM group of Industry. Address- IBN group of Industry, Sector 2, Near Maruti Show Room, Noida-13234515 New Delhi-02

To send a car for pick-up him from the airport to hotel.

Arrange a car for him to attend his business meeting.

Charges for a car posted in guest folio.

He wants a safety locker same given to him.

Letter should be mailed for him after fixing postal stamps.

To greet Mr. Anoop Jacob. Take his luggage to room. Will give him information about room

amenities. Fill in the register.

Complementary cake for his birthday party.

Service in room, Fruit basket. Amenities voucher sent to F/B service

from front office.

To settle his guest folio using all facility like,

1) Room tariff. 2) Letter courier charges. 3) Car charges. 4) Bill mode of payment.

Settle his bill and guest checks out..and cashier inform to the housekeeping department to clean the room.

A format use to fill in details of a guest.

A format that is sent to the housekeeping , room service for complementary items.

When the guest financial transaction is posted during his stay.

Guest has settled his bill and left the hotel.

Booking and blocking the rooms for the guest.