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Be diplomatic when dealing with negative comments. Never make it personal. Don't Be Emotional Educate yourself on what technologies could hold you or your business accountable for the content you publish. Don't Claim Ignorance Listen and learn from your customers. Be proactive. Empower staff to resolve issues quickly. Don't Bashtag How To Avoid Social Media Disasters

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Page 1: How to Avoid Social Media Disasters

Be diplomatic when dealingwith negative comments.Never make it personal.

Don't Be Emotional

Educate yourself on whattechnologies could hold you oryour business accountable forthe content you publish.

Don't Claim Ignorance

Listen and learn from yourcustomers. Be proactive.Empower staff to resolve issuesquickly.

Don't Bashtag

How ToAvoid Social Media Disasters

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