how to cultivate and retain great leaders in your brewpub · 2011-03-14 · great leaders in your...
TRANSCRIPT
How to Cultivate and Retain Great Leaders in your Brewpub
Developing Managers
Are your leaders ready?
It Begins With Hiring…
It Begins With Hiring…
Hiring From Without• The more interviews the
better• Always check references• See them at another job or
have them audition• Would you invite them to
dinner?
It Begins With Hiring…
Hiring From Within• You know what you’re
getting• The staff knows what
they’re getting• You already have loyalty• Training is simplified
When You Find Your Leaders…
When You Find Your Leaders…
• STEP ONE: Give them one piece of their job at a time
When You Find Your Leaders…
• STEP ONE: Give them one piece of their job at a time
• STEP TWO: Observe and listen
When You Find Your Leaders…
• STEP ONE: Give them one piece of their job at a time
• STEP TWO: Observe and listen• STEP THREE: Coach and listen
When You Find Your Leaders…
• STEP ONE: Give them one piece of their job at a time
• STEP TWO: Observe and listen• STEP THREE: Coach and listen• STEP FOUR: Let them solo
When You Find Your Leaders…
STEP FIVE:
HOLD THEM ACCOUNTABLE
Manager
Customers Employees
Owner
Traditional Power
StructureYou
Salary Employees
Hourly Employees
ServantLeadership
You
Salary Employees
Hourly Employees
Managing is…
Great Leadership Practices
• The Great Communicator
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure• Lead By Example
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure• Lead By Example• Consistent Justice
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure• Lead By Example• Consistent Justice• Documenting System
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure• Lead By Example• Consistent Justice• Documenting System• There’s Not One Right
Great Leadership Practices
• The Great Communicator• Constant Gentle Pressure• Lead By Example• Consistent Justice• Documenting System• There’s Not One Right• Alignment Not Agreement
25-50% of your managers will quit this year
For every one manager that is terminated, two will quit
Who are our managers?
$2399.00
$2399.00#1 reason hourly employees
leave is management turnover
$23,237
$23,237What else suffers from
management turnover?
• Consistency of staff• Consistency of service• Consistency of Product• Consistency of overall
experience
The Churn and Burn Industry
Making Your Managers
Entrepreneurs
Why An Incentive Plan?
Why An Incentive Plan?
• Gives your leaders ownership
Why An Incentive Plan?
• Gives your leaders ownership• Provides an alternative to the traditional churn
and burn restaurant model
Gives your leaders ownership
• Gives your leaders ownership• Provides an alternative to the traditional churn
and burn restaurant model• It’s result-oriented
A Great Incentive Program Is:
• Simple to understand• Mutually agreed upon and achievable• Cost goals based on “ideal” cost• Geared toward controllable cost and building
business• Quarterly or monthly, not annual• Timely reporting and follow through• Progress meetings
