hrm- sybba somesh-swap

8/7/2019 HRM- SYBBA Somesh-Swap

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ISSUESIN

HRM

BY- SOMESH, SWAPNIL, ABHA, KRATIBHA &KIRAN


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y

INTRODUCTION-There are many issues in HRM like Outsourcingactivities, BPO & Call-centres, HR Professionals aschange agents, HR Manager as Strategist, Balancing

work life, HRM in M&As, Attitude towards Unions,Globalization, Managing Diversity etc.

We are going to discuss the first two issues ie.

OUTSOURCINGBPO & CALL-CENTERS


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Outsourcing HR Activities:

1. P&G has signed a 10-year, 400 million dollars deal withIBM to handle employee services. IBM will supportalmost 98000 of P&G employees in nearly 80 countries

with services such as payroll processing benefitsadministration, compensation, planning and relocationservices and travel and expense management.

2. National Highway Authority of India is handling projectsworth Rs.45000 crores with a human resource strength ofjust 570 people, working out to a ratio of one person perRs100 crore- thanks to outsourcing.


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So, Does it mean that a function so dearly

held and cherished for decades,suddenly becomes irrelevant?

Then, of what use are the specializedbodies advocating HR functions?

Why then B-schools run courses on HRspecialization?


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INDIAN FIRMS BENEFITING FROM

OUTSOURCINGAREMANY:

250 Engineers from Infosys develop IT applications for Bank of America.

Infosians also process home-loans for Green Point Mortagage of Novato,Caloifornia.

WIPRO, 5 radiologist interpret 30 CT-scan a day for Newyork General

Hospital.

2500 college educated men and women are buzzing at midnight at WIPROSpectramind at New Delhi. They are busy processing claims for a major US

Insurance company and providing help-desk support for a big US internet

service provider- all at a cost upto 60% lower than in the US


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7 WIPRO Spectramind staff with Phds in molecular

biology shift through scientific research for WesternPharmaceutical companies.

ICICI Infotech Services, Satyam Computers, TCS,

Transwork, E-service, Daksh are the other activeIndian Players in the Outsourcing Industry.

HRBPO is emerging as a big opportunity for IndianBPOs with the global market in this segment estimated

as $40-60 billion per annum.


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yHR MANAGERS & BPOS

What does BPO mean to HR managers?

The major challenge faced by HR manager isRetention of Employees.

Exit of an Employee before the nine month period can

cost upto 5 times of his paid salary.


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oCALLCENTERCHALLENGES FACED BYEMPLOYEES:-

No Identity of their own.

High Stress Level.

Health Hazards.

Drug Addiction.

Low Aspirational Levels. Disrupted Social Life.


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CHALLENGES BEFORETHEHRMANAGER:

Attrition Rate

Logistics

HR Manager is answerable to following questions:

How long these boys and girls continue to work incall-centres?

Can a Call-centre job be a preferred choice for anindividual to pick up, join, work and retire?


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How to distress these young men and women andprevent them from getting burnt out by the time they

reach there 40s??

How to protect these youngsters from becoming drugaddicts?

How to restore values in them?

How to prevent them from getting dehumanized andturn out to be robots??


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THANKYOU!!

hrm- sybba somesh-swap

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