IBM Global Services

IBM Global Technology Services

Сергей Яскевич

IBM Global Services

Сервис 55% 36,1 GTS18 GBS

SW

Технические средства

Оборот IBM в 2007 г. $98,8 Млрд.

Оборот IBM Global Services $54.1 Млрд.

IBM in 2007

22% 21,3 STG

20% 20 SWG

Финансовые операции 2,5% 2,5 IGF

Прочее 1,1% 1,1 Other

IBM Global Services

IGS: Динамика роста

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

$15B$16.8B

$19.8B

$33.2B$35.0B

$36.4

$22.3B$24.9B

$28.8B

$32.1B

$42.6

e-Business Hosting

Strategic Outsourcing

Network

Integrated Technology Services

Business Consulting Services

Maintenance

IBM Global Services

2004 IBM PTI Margin 11.1% 2006 IBM PTI Margin 14.6%

SOFTWARE

SERVICES

SYSTEMS &FINANCING

35%

35%

30%37%

40%

23%

Software approaches half of IBM’s profit by 2010

SOFTWARE

SERVICES

SYSTEMS &FINANCING

Software and services contribute a growing share to our segment pretax income mix.

IBM Global Services

Доля сервиса неуклонно растет

Service Science: A Multidiscipline

С/Х и природные ресурсы:

Value from harvesting nature

Товары:

Value from making products

Сервис:

Value from doing things for others; enhance products, processes, businesses

2008United States Labor70% Services Jobs

IBM Global Services

БИЗНЕС

IT

ИТ СЕРВИСITS + MTS

БИЗНЕС КОНСАЛТИНГGBS

ЧТО ДЕЛАТЬ ? ПОМОГИТЕ МНЕСДЕЛАЙТЕ ЗА

МЕНЯ

IBM Global Services

АутсорсингSO

IBM Global Services

БИЗНЕС

IT

ЧТО ДЕЛАТЬ ? ПОМОГИТЕ МНЕСДЕЛАЙТЕ ЗА

МЕНЯ

IBM Global Services

Human Capital Solutions Customer Relationship

Management Financial Management Supply Chain & Operations

Management

Strategic Change e-business Integration Transform and Operate

Solutions

Enterprise Business Solutions

Integrated Technology Services& Technical Support

Outsourcing

Infrastructure & Systems Management Services

Technical Support Services Maintenance Services

Networking & Connectivity Services Business Continuity and Recovery

Services Technical Training Services

Outsource Management, Operational and Support Processes

Finance & AccountingHuman ResourcesProcurementCustomer Care

InfrastructureServersWeb HostingNetworkDesktopStorageGroupwareDisaster RecoverySecurity

Application Management ServicesCustom & LegacyPackagedApplication EffectivenessRapid Development

Innovation

© 2007 IBM Corporation

Service Science, Management & Engineering (SSME)

The marketplace requires innovation that combinespeople, technology, value and clients

Business Models &

Processes

Science &

Technology

People&

Culture

SSMESSME

IBM Global Services

Our clients

IBM Software ProductsIBM Software Products

IBM Hardware ProductsIBM Hardware Products

IT SolutionsIBM Global Technology

Services Products

IBM Global Technology

Services Products

Simplifying the integrated technology services portfolio10 service product lines address large, growing markets

2007 IT Infrastructure Market (excludes BTO and Application Management)

Service product lines 2007 Oppt. ($B) ’07-’09 CAGRs

IT Strategy and Architecture Services $9 7%

Middleware Services $42 7%

End User Services $37 4%

Integrated Communications Services $47 7%

Business Continuity and Resiliency Services $11 8%

Security and Privacy Services $22 15%

Site and Facilities Services $18 4%

Server Services $28 5%

Storage and Data Services $28 7%

Maintenance and Technical Support Services

$75 2%

Our Clients

Integrated Communications

Services

IT Strategy and Architecture Services

End User Services

Business Continuity and

Resiliency Services

Middleware Services

Server Services

Security and Privacy

Services

Storage and Data Services

Site and Facilities Services

Maintenance and Technical

Support Services

GTS simplified IT portfolio Integrated technology services = 10 service Product Lines

IBM Global Services