inception report - wsi - mid-term review & verification - final_021210.pdf

MIDTERM REVIEW AND VERIFICATION SURVEY

FOR WATER & SANITATION HIBAH INCEPTION REPORT (DRAFT)

Indonesia Infrastructure Initiative

This document has been published by the Indonesia Infrastructure Initiative (IndII), an

Australian Government funded project designed to promote economic growth in Indonesia

by enhancing the relevance, quality and quantum of infrastructure investment.

The views expressed in this report do not necessarily reflect the views of the Australian

Indonesian Partnership or the Australian Government. Please direct any comments or

questions to the IndII Director, tel. +62 (21) 230-6063, fax +62 (21) 3190-2994. Website:

www.indii.co.id.

Acknowledgements

This report has been prepared by PT Mitra Lingkungan Dutaconsult (MLD) engaged under

the Indonesia Infrastructure Initiative (IndII), funded by AusAID. Any errors of fact or

interpretation are solely those of MLD.

PT Mitra Lingkungan Dutaconsult

Jakarta, 3 December 2010

Table of Contents (i)

Table of Contents

ACRONYMS................................................................................................................................ 1

Executive Summary ................................................................................................................... 2

Chapter 1: Introduction............................................................................................................. 3

Chapter 2: Initial Findings.......................................................................................................... 4

Chapter 3: Recommendations for Implementation Improvement ........................................... 6

Chapter 4: Organisational Arrangements.................................................................................. 7 4.1 Core team ........................................................................................................................ 7 4.2 Regional field teams ........................................................................................................ 8

Chapter 5: Verification ............................................................................................................ 10 5.1 Urgent verification process............................................................................................ 10 5.2 Regular semi-continuous verification process............................................................... 11

Chapter 6: Mid-term / Progress Review.................................................................................. 12 6.1 Simplified progress review............................................................................................. 13

6.1.1 Urgent simplified progress review....................................................................... 13 6.1.2 Regular quarterly simplified progress review...................................................... 13

6.2 In-depth progress review............................................................................................... 13 6.2.1 Customer satisfaction survey............................................................................... 13 6.2.2 Technical aspects of household connections ...................................................... 15 6.2.3 Statistical data analysis ........................................................................................ 16 6.2.4 Mid-term Report.................................................................................................. 16

Chapter 7: Consolidated Report.............................................................................................. 17

Chapter 8: Project Progress and Completion Reporting ......................................................... 18

Chapter 9: Work Plan .............................................................................................................. 19

REFERENCES ............................................................................................................................ 22

List of Tables

Table-1: Overview of Batch 1 local governments per region .....................................................................................8 Table-2: Overview of targets for connection and verification of Batch 1 local governments, status 1 December

2010 .......................................................................................................................................................9 Table-3: Overview of Batch 2 local governments per region ...................................................................................10 Table-4: Overview of progress against connection targets for Batch 1 local governments, status 1 November 2010;

source: DGHS ......................................................................................................................................12 Table-5: Overview of general targets for households to be addressed as part of the customer satisfaction survey14 Table-6: Overview of specific targets for households to be addressed as part of the customer satisfaction survey15

List of Figures

Figure 1: Organisational structure of the Consultant .................................................................................................7

Annexes

Annexe 1: Verification Forms .................................................................................................. 20

Annexe 2: Work Plan ............................................................................................................... 21

MID-TERM REVIEW AND VERIFICATION SURVEY FOR WATER AND SANITATION HIBAH

INCEPTION REPORT (DRAFT)

Page 1 of 1

ACRONYMS

AusAID Australian Agency for International Development

CPMU Central Program Management Unit

DGHS Directorate General of Human Settlements (Cipta Karya)

PDAM Perusahaan Daerah Air Minum, Regional Drinking Water Company

PDPAL Perusahaan Daerah Pengelolaan Air Limbah, Regional Wastewater Treatment Company

GoA Government of Australia

GoI Government of Indonesia

IndII Indonesia Infrastructure Initiative

Kab. Kabupaten, region

Kota City

MLD PT Mitra Lingkungan Dutaconsult

OBA Output Based Aid

PIU Project Implementation Unit

PPMU Provincial Program Management Unit

VA Volt ampere

WSI Water and Sanitation Initiative



Page 2 of 2

Executive Summary

The conditions found during the inception period of the mid-term review and verification for

Water and Sanitation Hibah component of the Water and Sanitation Initiative (WSI),

executed via the Indonesia Infrastructure Initiative (IndII) funded by the Australian Agency

for International Development (AusAID) differed substantially from the what was expected.

There was a need for immediate verification of more than 14,000 water and sewerage

connections in 10 local governments. In addition, an urgent assessment was requested of

the capacities of local governments to achieve the targets for household connections before

the deadline of 30 June 2011 for reimbursement in line with the Australian financial year.

The assessment would provide arguments to IndII and DGHS, the Central Program

Management Unit (CPMU) for a reallocation of targets between well-performing local

governments and those that are lagging behind.

At local government level, the Indonesian planning and budgeting cycle comes to a close

during the first half of December. Changes in targets for connections that have financial

consequences will need to be incorporated in the budget for the subsequent (i.e. 2011) year.

A work plan for the assignment has been drafted that intends to be responsive to the

revised circumstances and flexible enough to accommodate further changes and request

from IndII and DGHS. In order to ensure proper communication between parties, on

instigation of IndII, a special liaison person has been appointed to ensure everybody is on

the same page.

The work plan differentiates between the regular verification process and a more general

progress review and evaluation, which will cover the requirement for a mid-term review.

As mentioned, urgent verification of 14,000 household connections has been executed

during the second half of November 2010. Verification is considered a semi-continuous

activity. The intention is to issue regular (semi-quarterly) verification reports which provide

separate sections per local government having formally asked for verification during the

preceding period.

A simplified progress review will be carried out on quarterly basis: the results of these

reviews will be submitted to IndII and DGHS by mid December 2010, mid March 2011, and

mid June 2011. The capacity and changes of local governments achieving targeted

connections by the deadline will be assessed and reported on.

A customer satisfaction survey will be carried out in two phases: 5,000 households will be

addressed during the first quarter of 2011; another 2,000 in May 2011. The survey aims to

provide more detailed information than the verification survey to allow in-depth analysis of

the success of the Water and Sanitation Hibah schemes. A qualitative study into the

technical aspects of household connections will also contribute to this objective, as will

statistical data analysis.

The planned mid-term and consolidated end-of-the project reports will draw general

conclusions and provide recommendations for future similar output-based aid programs for

household connections to public water and sewerage systems.



Page 3 of 3

Chapter 1: Introduction

On 3 November 2010, SMEC International Pty Ltd, on behalf of the Government of Australia

(GoA), represented by the Australian Agency for International Development (AusAID), signed

a Sub-Consultancy Agreement with PT Mitra Lingkungan Dutaconsult (MLD) for a Mid-term

Review and Verification Survey for Water and Sanitation Hibah, Indonesia Infrastructure

Initiative (IndII), Water and Sanitation Initiative (WSI).

Formally this contract started on 1 November 2010, with completion date of 30 June 2011.

The kick-off meeting between IndII and the Consultant was held on 9 November 2010.

This report is the Inception Report of the Mid-term Review and Verification Survey for Water

and Sanitation Hibah and covers respectively initial findings (Chapter 2), recommendations

for implementation improvement (Chapter 3), organisational arrangements (Chapter 4),

verification process (Chapter 5), mid-term / progress review (Chapter 6), reporting (Chapters

7 and 8), and the work plan (Chapter 9).



Page 4 of 4

Chapter 2: Initial Findings

According to the Sub-Consultancy Agreement the project should have started during the

second half of October 2010. The Agreement dated 3 November 2010, mentions a

commencement date of 1 November 2010. The kick-off meeting between IndII and the

Consultant was held on 9 November 2010.

The conditions at the start of the project were a bit different than expected and reflected in

the Work Plan that was submitted as part of the proposal and included in the Sub-

Consultancy Agreement. Instead of a preparation phase of a couple weeks, a mid-term

review of two months and only subsequently the actual verification of house connections for

water and sewerage, there appeared to be an extremely urgent need for immediate

verification of 12,715 water connections in 8 local governments and 1,541 sewer

connections in 2 local governments.

In the days leading up to the kick-off meeting and during the meeting itself, the Consultant

was informed about this change of plans. The basic cause behind the change is the regular

planning and budgeting cycle of the Government of Indonesia (GoI). By mid December local

governments have to submit their final and detailed versions of the budget for the upcoming

year. In the weeks ahead of this deadline, only very urgent changes to be budget can still be

accommodated. Availability of grant money could be considered a reason to make last

minute changes. Once the budget has been finalized, there is limited scope for further

adjustment until the annual budget revision, which is initiated during the second quarter of

the year but does not lead to funds being effectively available until late in the third quarter.

The Water Hibah and Sanitation Hibah components of the Water and Sanitation Initiative

(WSI) of the Government of Australia (GoA) aims to support the installation of 70,000 new

functioning water connections and 10,000 new functioning sewerage connections for poor

households during the 2010 GoA Fiscal Year which runs from 1 July 2010 to 30 June 2011.

A first batch of 25 local governments committed themselves to the installation of 42,300

water and 2,600 sewage connections. Additional local governments have already followed

suit and will possibly do so as part of the planning and finalisation of the 2011 budget. In

order to achieve the targets set by GoA by 30 June 2011, the only feasible moment to do so

before the GoA deadline of June 2011 is to ensure that (revised) targets and funding from

local governments to PDAMs and PDPALs are included in the 2010 budgets of local

governments.

In order to submit new connections for verification, basically three months have to have

passed since physical connection, in order for PDAMs to issue two bills and receive

payments on those bills, which is one of the basic conditions for PDAM and PDPAL to receive

a contribution under the output-based aid (OBA) under the Water Hibah and Sanitation

Hibah. Currently (status mid November 2009), ten local governments have submitted

requests for verification. It concerns 12,715 water and 1,541 sewerage connections.

In order to increase chances of the Water Hibah and Sanitation Hibah targets to be achieved

by the set deadline, IndII and DGHS have an extremely urgent need to know whether local

governments and their PDAMs and PDPALs of Batch 1 can still be expected to achieve their

individual targets. Moreover, results of verification of the connections made thus far

provides a good indication of the capacity of the concerned PDAMs and PDPALs, and could



Page 5 of 5

provide reasons to grant well-performing PDAMs and PDPALs additional allotments of new

connections for poor households to realize.

Consequently, the Consultant has been asked to verify more than 14,000 connections during

the second half of November 2010. This is a sheer impossible task and it is obvious that

some simplifications in the verification process will have to be accepted to accommodate

the request. Proposed procedures for verification are included in Chapter 5: Verification.

The current procedures for verification will be reviewed and may well be adjusted once

conditions become less hectic. To some extent the current emergency verification process

can be considered as a pilot. There is a risk that the emergency conditions will be

considered as normal, but the Consultant is aware of this risk and will give effort to enhance

quality of verification in the future.

The Consultant is also requested to assess whether the Batch 1 local governments are able

to achieve set targets by June 2010. A deadline of 15 December 2010 is set for this

assessment, although the Sub-Consultancy Agreement still mentions a date of 30 December

2010. The Mid-term Progress Report based on this assessment also requires a simplified

approach in view of the late start of the assignment and the early deadline.

Although it was assumed that the baseline study was completed and available to the

Consultant at commencement of the assignment, the baseline study is still ongoing in a

number of local governments and can be expected to continue as new local governments

join the program or additional allotments of house connections are added to selected, well-

performing local governments.

During contract negotiations of 19 October 2010, IndII indicated that at that time 45,000

(possible) eligible (water and sewerage) connections had been identified by the baseline

survey. These 45,000 connections relate to Batch 1 local governments only and are to be

reviewed and verified as part of the current assignment. Seven thousand (7,000) house

connections, equivalent to fifteen percent (15%) of the eligible connections, are to be

exposed to a customer satisfaction survey.

As the conditions for the assignment are seemingly continuously in flux, intensive

coordination between the Consultant on the one hand and IndII and DGHS on the other

hand seem necessary. IndII has recognized this need and requested during contract

negotiation the appointment of a special liaison person who would work partly in the IndII

office and party in the project office.

The Consultant is aware of the need to be responsive in its services to urgent requests from

IndII, DGHS and local governments. This requires a skill to adapt to circumstances as they

arise. Nevertheless, the Consultant has the intention to be proactive and plan ahead

activities as much as possible.



Page 6 of 6

Chapter 3: Recommendations for Implementation

Improvement

It seems highly unlikely that the targets for house connections for water and sewerage as set

by the Water and Sanitation Initiate (WSI) will be achieved by the deadline of 30 June 2011.

It cannot be assumed that all local governments reach their individual targets by that date,

also because that date does not have a meaning in the Indonesian planning and budgeting

cycle. If the aggregate WSI targets are to be achieved (or possibly exceeded), it may be

worthwhile considering setting a consolidated target for all local governments at a much

higher level: i.e. to overshoot the target by 20%, or even 50%. However, in view of the

Indonesian planning and budgeting cycle, the first half of December seems the last

chance/moment to do so.

It is suggested to make another assessment of the performance of local governments and

the chance that targets will be reached once a more stable situation has been reached, for

instance at the time the customer satisfaction survey is being finalized as well. This

assessment could be combined with an internal quality check of the verification process in

the four regions and their respective local governments. Data compiled in the preceding

months would provide good indications of differences in approaches by regions and

individual enumerators in spite of all good efforts of project coordinator to avoid those

differences. Detailed suggestions for execution are provided in Chapter 6: Mid-term /

Progress Review.

In this respect, IndII and DGHS may want to investigate the options of changing targets for

connections outside the scope of the regular government planning and budgeting cycles,

which basically only allows two moments for setting budget related targets: towards the end

of the year when the government budgets for the subsequent year are set, and as part of

the perubahan anggaran process which is initiated mid-year but only makes funds available

by September or so. The fact that PDAMs and PDPALs are semi-autonomous institutions

and generate their own funds, may provide opportunities for adjustment of targets.



Page 7 of 7

Chapter 4: Organisational Arrangements

Figure 1: Organisational structure of the Consultant

4.1 Core team

The coordinator/team Leader is responsible for the overall management and coordination of

the project. His main task is to ensure all activities are scheduled in a feasible, flexible and

responsive manner, while achieving reasonable, set and agreed deadlines.

The role of the core team is to ensure a uniform methodology and procedure that is used by

all regional field staff, i.e. regional coordinators and enumerators. This includes the

preparation of uniform presentation materials and other aids. Regional coordinators will

receive conduct briefings for their meetings with local government heads walikota and

bupati and senior government officials at local and provincial government level.

In order to ensure adequate liaison between the Consultant and IndII and DGHS, it was

agreed during contract negotiations that a special liaison person will be appointed. The

liaison person will regularly work at the IndII office.

The water and wastewater engineer will be involved with quality assurance of the

verification process. Qualitative information will be collected regarding public water supply

conditions in participating local governments. PDAMs will be consulted about their

standards and procedures for new connections, available excess production capacity, and

the level of service provided, i.e. coverage, continuity, pressure, and water quality.

The social-economist and gender specialist will be closely involved with the customer

satisfaction survey for which 15% of the 45,000 tentatively eligible connections of the Batch

1 local governments will be selected, amounting to about 7,000 water or sewerage

connections.

Regional Teams

Core Team

Civil Engineer / Water and Waste Water Engineer(as Coordinator / Team Leader)

International Monitoring

Specialist

Social Economist

Gender Specialist

Statistician and

Data Analyst

Water Supply

Engineer

ProjectDirector

Field Engineer/Coordinator Region 1




Interviewers Interviewers Interviewers Interviewers

Regional Teams

Core Team

Civil Engineer / Water and Waste Water Engineer(as Coordinator / Team Leader)

International Monitoring

Specialist

Social Economist

Gender Specialist

Statistician and

Data Analyst

Water Supply

Engineer

ProjectDirector





Interviewers Interviewers Interviewers Interviewers



Page 8 of 8

The statistician and data analyst will ensure that verification data are compiled in a database

and data analysis is carried out as per requirements of IndII, DGHS and local governments,

but also for internal quality assurance purposes and analysis.

The monitoring specialist will assist the coordinator/team leader with overall coordination of

the project, quality assurance, data analysis and reporting.

4.2 Regional field teams

The team leader will ensure adequate oversight and management of the field consultant

teams. Four field engineers/regional coordinators are appointed and have full responsibility

for coordination of field activities in their respective regions. The regional coordinators

recruit and train local surveyors and interviewers to execute verification and customer

satisfaction surveys. Depending on the actual workload at any time during the project

regional coordinators can decide to involve more or less field staffs.

For the time being, the areas to be covered by the regional teams are kept in sync with the

arrangements made by the consultant for the baseline study. Regional coordinators are

operating from Jakarta, Jogjakarta, Surabaya and Banjarmasin. These locations have been

chosen based on the local governments included in Batch 1. As additional local

governments join the program, working arrangements may need to be revised. Depending

on the actual workload coverage areas of the regional coordinators may be adjusted in due

course of time. However, as already indicated, by hiring of additional field staffs, regional

coordinators can add capacity as well.

With respect to Batch 1 local governments and related commitments for connections, the

following tables provide an overview of the current distribution of workload per region. Also

the numbers of connections to be checked as part of Verification Stage 1, status 1 December

2010, are indicated in the table.

Table-1: Overview of Batch 1 local governments per region

Sub-sector Province Region Province Region

Jakarta Jogjakarta

Water South Sumatra Kota Palembang Central Java Kab. Wonosobo

Supply Banten Kab. Serang Central Java Kab. Wonogiri

West Java Kab. Ciamis Central Java Kab. Klaten

West Java Kab. Karawang Central Java Kab. Cilacap

West Java Kab. Kuningan Central Java Kab. Boyolali

West Java Kab. Bogor Central Java Kab. Kudus

West Java Kota Bogor Central Java Kota Pekalongan

West Java Kab. Garut

Sewerage Central Java Kota Surakarta

Sub-sector Province Region Province Region

Surabaya Banjarmasin

Water East Java Kab. Bangkalan South Kalimantan Kab. Banjar

Supply East Java Kab. Jombang South Kalimantan Kota Banjarbaru

East Java Kota Malang Central Kalimantan Kota Palangkaraya

West Nusa Tenggara Kab. East Lombok

Sewerage South Kalimantan Kota Banjarmasin

East Kalimantan Kota Balikpapan



Page 9 of 9

Table-2: Overview of targets for connection and verification of Batch 1 local governments,

status 1 December 2010

Sub-sector Region Province Local Government No Connec- Verification

tions Request

Water Jakarta South Sumatra Kota Palembang 1 4,000 1,994

Supply Banten Kab. Serang 2 2,000 2,000

West Java Kab. Ciamis 3 3,000

West Java Kab. Karawang 4 3,000 1,670

West Java Kab. Kuningan 5 2,650 1,601

West Java Kab. Bogor 6 3,500

West Java Kota Bogor 7 1,000

West Java Kab. Garut 8 2,650 1,500

Sub-total 21,800 8,765

Jogjakarta Central Java Kab. Wonosobo 9 2,500 2,500

Central Java Kab. Wonogiri 10 2,000 950

Central Java Kab. Klaten 11 3,000

Central Java Kab. Cilacap 12 1,300

Central Java Kab. Boyolali 13 1,150

Central Java Kab. Kudus 14 1,000

Central Java Kota Pekalongan 15 500 500

Sub-total 11,450 3,950

Surabaya East Java Kab. Bangkalan 16 1,100

East Java Kab. Jombang 17 1,200

East Java Kota Malang 18 2,000

West Nusa Tenggara Kab. East Lombok 19 500

Sub-total 4,800 0

Banjarmasin South Kalimantan Kab. Banjar 20 2,000

South Kalimantan Kota Banjarbaru 21 1,500

Central Kalimantan Kota Palangkaraya 22 750

Sub-total 4,250 0

Total 42,300 12,715

Sewerage Jogjakarta Central Java Kota Surakarta 23 400 400

Sub-total 400 400

Banjarmasin South Kalimantan Kota Banjarmasin 24 2,000 1,141

East Kalimantan Kota Balikpapan 25 200

Sub-total 2,200 1,141

Total 2,600 1,541

Grand Total 44,900 14,256



Page 10 of 10

Chapter 5: Verification

5.1 Urgent verification process

Overviews of targets for installation of new water and sewerage connections in the 25 Batch

1 local governments under the AusAID-WSI Water and Sanitation Hibah schemes are

provided in Table-2. Table-2 also contains the requests for verifications received from 10 of

the 25 Batch 1 local governments that have to be processed by 1 December 2010 to enable

swift reimbursement under the output-based aid scheme.

In the meanwhile additional local governments have committed themselves under the

Water and Sanitation Hibah schemes. The table below provides an overview of additional

local governments (Batch 2) and their targets under either scheme. Additional local

governments can be expected to follow: the current combined target for water connections

is 59,000, still 11,000 towards the ultimate target of the Water Hibah of 70,000; for

sewerage connections, the combined target from Batch 1 and 2 local governments is 4,600,

still 5,400 shy of the ultimate target of the Sanitation Hibah of 10,000 connections.

Table-3: Overview of Batch 2 local governments per region

Sub-sector Region Province Local Government No Connec-

tions

Water Jakarta West Sumatra Kota Padang 1 1,500

Supply South Sumatra Kab. Muara Enim 2 1,000

Lampung Kab. Lampung Utara 3 700

Banten Kab. Pandeglang 4 1,000

West Java Kab. Cianjur 5 1,000

Sub-total 5,200

Jogjakarta Central Java Kab. Sukoharjo 6 1,000

Sub-total 1,000

Surabaya East Java Kab. Sidoarjo 7 3,000

East Java Kab. Situbondo 8 1,000

Papua Kota Jayapura 13 500

Sub-total 4,500

Banjarmasin West Kalimantan Kab. Kapuas 9 500

South Kalimantan Kota Banjarmasin 10 3,500

East Kalimantan Kota Balikpapan 11 1,000

Central Sulawesi Kab. Donggala 12 1,000

Sub-total 6,000

Total 16,700

Sewerage Jakarta DKI Jakarta DKI Jakarta 14 500

West Java Kota Bandung 15 1,500

Sub-total 2,000

Total 2,000

Grand Total 18,700

The guidelines issued by DGHS require official requests for verification to cover at minimum

500 house connections for water or 200 for sanitation. The forms that will be used for

verification can be found in Annexe 1. These forms have been prepared with guidance of

IndII. The verification process uses three (3) types of forms:

Individual verification form,



Page 11 of 11

Overview listing of main data from individual verification forms, and

Summary form: official certification of the result of the verification per local government.

The forms are being used in the emergency verification of 12,715 water connections

installed by eight (8) PDAMs and 1,541 sewerage connections installed by PDAM Surakarta

and PDPAL Banjarmasin. It has been decided that, at least in this stage, connections will be

evaluated on the basis of three (3) criteria:

Availability of electricity to a house (< 1,300 VA) as a proxy for poor household,

Installation of the connection after 5 May 2010, and

Proof of two (2) paid (recent) water bills.

In addition, during verification the proper functioning of a connection is functioning will be

checked, which will be interpreted as whether, at the time of verification, water is flowing

from the tap installed next to the meter. In case there is no water, the PDAM will be

requested to indicate how many hours per day water is supplied to the immediate area of

the service connection in question. The answer received on this question will be indicated

on the overview list that combines the main data from the individual verification forms per

connection.

On the verification form, a check is made whether the water meter is installed in between

valves, so the meter can easily be taken out and replaced if necessary, as well as whether

there is a tap available after the water meter. In case of sewerage connections, the type of

connection made will be indicated.

The current first stage of verification will function to certain extent as a pilot. Based on the

experiences changes to the verification process and forms can be made if considered

necessary.

The impression exists that due to the extreme high urgency of verification time available

effectively only 10 days corners are being cut with respect to the actual field check. Focus

is on processing of forms in close cooperation with PDAMs (and PDPAL Banjarmasin). Once

circumstances calm down by the end of the year (i.e. 2010), attention will be given to ensure

proper connection and verification procedures in line with the Water Hibah and Sanitation

Hibah program intentions.

5.2 Regular semi-continuous verification process

Verification can be considered as a continuous process and implemented as requests for

verification are issued by DGHS. Reports on the progress of verification will be issued in a

semi-continuous manner. The intention is to issue reports on January 31, March 15, April

30, and June 15, 2011. All verification activities will have to be finished by June 15, 2011.

The Sub-Consultancy Agreement requests to indicate per eligible household connection,

how many women, children and people with disabilities are served. It is understood that

this type of information is collected by potential household connection in the baseline

survey. Consequently, the baseline study will be the basis to answer the question posed.

In parallel with the verification process, a database of all new household connections will be

maintained. The database prepared by the baseline study is the basis of the database to be

maintained. Relevant additional information will be added to the database.



Page 12 of 12

Chapter 6: Mid-term / Progress Review

The objective of the Mid-term Review is to assess the progress on the realisation of the

targeted installation of household connection for water and sewerage, in particular with

respect to Batch 1 local governments. Although the scope of services indicates that the

timing of the review varies per local government, the reality of the national planning and

budgeting cycle requires an answer on progress the latest by mid December 2010, if not

earlier.

Table-4: Overview of progress against connection targets for Batch 1 local governments,

status 1 November 2010; source: DGHS

Local Government No Connec- Connections Reportedly Realized Verification

tions 1 Sep. 2010 1 Oct. 2010 1 Nov. 2010 % Request

Kota Palembang 1 4,000 2,440 2,440 2,924 73% 1,994

Kab. Serang 2 2,000 2,000 2,000 2,000 100% 2,000

Kab. Ciamis 3 3,000 400 490 500 17%

Kab. Karawang 4 3,000 1,200 3,000 3,000 100% 1,670

Kab. Kuningan 5 2,650 500 900 1,700 64% 1,601

Kab. Bogor 6 3,500 395 363 1,033 30%

Kota Bogor 7 1,000 160 422 500 50%

Kab. Garut 8 2,650 500 500 1,500 57% 1,500

Sub-total 21,800 7,595 10,115 13,157 60% 8,765

Kab. Wonosobo 9 2,500 2,500 2,500 2,500 100% 2,500

Kab. Wonogiri 10 2,000 448 1,017 1,100 55% 950

Kab. Klaten 11 3,000 322 600 1,300 43%

Kab. Cilacap 12 1,300 0%

Kab. Boyolali 13 1,150 242 480 558 49%

Kab. Kudus 14 1,000 0%

Kota Pekalongan 15 500 300 500 500 100% 500

Sub-total 11,450 3,812 5,097 5,958 52% 3,950

Kab. Bangkalan 16 1,100 0%

Kab. Jombang 17 1,200 250 500 500 42%

Kota Malang 18 2,000 213 800 40%

Kab. East Lombok 19 500 92 350 392 78%

Sub-total 4,800 342 1,063 1,692 35% 0

Kab. Banjar 20 2,000 269 500 700 35%

Kota Banjarbaru 21 1,500 0%

Kota Palangkaraya 22 750 0%

Sub-total 4,250 269 500 700 16% 0

Total Water Supply 42,300 12,018 16,775 21,507 51% 12,715

Kota Surakarta 23 400 0% 400

Sub-total 400 0 0 0 0% 400

Kota Banjarmasin 24 2,000 0% 1,141

Kota Balikpapan 25 200 0%

Sub-total 2,200 0 0 0 0% 1,141

Total Sewerage 2,600 0 0 0 0% 1,541

Grand Total 44,900 12,018 16,775 21,507 48% 14,256

The current (i.e. 1 November 2010) progress against connection targets for Batch 1 local

governments as reported by DGHS is indicated in Table-4. On average, local governments

have informed DGHS that half of the targeted connections have been made. Four (4) local



Page 13 of 13

governments, Serang, Karawang, Wonosobo, and Pekalongan, indicate to have installed all

targeted water connections. If verification shows that most, if not all, of these connections

are eligible, IndII and DGHS are advised to consider granting additional allocations of water

connections to those local governments.

6.1 Simplified progress review

6.1.1 Urgent simplified progress review

In view of the late start of the services and the fact that issue of a Mid-term Review Report

by 30 December 2010 as stipulated in the Sub-consultancy Agreement seems too late to be

able to affect 2011 targets in line with local government budgets, an urgent simplified

progress review report will be issued by 17 December 2010. The simplified report will

include an assessment of the progress toward agreed targets for connections in Batch 1 local

governments. All 25 related PDAMs and PDPALs will be approached1 and asked whether

they will be able to reach targets and whether they could handle additional targets for

connections if necessary, and if so, how many. If the current (lets say, 1 December 2010)

status of progress indicates that actual connections made are still relatively small, PDAMs

and PDPALs will be asked to explain and to come with convincing arguments that they will

be able to reach set targets by the deadline of 30 June 2010. Results of the first stage of

verification, affecting 112 of the 25 local governments will be taken into account. However,

those eleven governments are most advanced as far as implementation is concerned;

concerns lie more with the remaining 14 that have not yet requested for verification. The

simplified progress review report is based on the connection targets and will include

recommendations to DGHS for each of the 25 local governments.

6.1.2 Regular quarterly simplified progress review

It is suggested that the simplified progress review is repeated twice on quarterly basis to

update IndII and DGHS on the status of installation of house connections. Simplified reports

will be issued mid March and mid June 2011. These reports could be a basis for

consideration of reallocation of connection targets by national authorities and IndII.

6.2 In-depth progress review

6.2.1 Customer satisfaction survey

As per agreement with IndII during the contract negotiations, a customer satisfaction survey

will address 15% of the households considered eligible for subsidy under the Water Hibah

and Sanitation Hibah schemes. Batch 1 local governments have targets for 42,300 water

connections and 2,600 sewerage connections. Seven thousand (7,000) connections are

considered the equivalent of 15% of the total number of connections for Batch 1.

As only 10 of the 25 local governments of Batch 1 have formally submitted requests for

verification, the customer satisfaction survey will target eligible household connections for

those local governments during the customer satisfaction survey. Five thousand (5,000)

households will be requested to fill out the related questionnaire early 2011; 4,650

1 The first step in this regard has been made during the meeting between the Ministry of Finance and

IndII, DGHS (CPMU), 11 local governments (PIUs), PDAMs, and PDPAL Banjarmasin of 1 and 2

December 2010. 2 Including Kabupaten Klaten.



Page 14 of 14

households who have received a new water connection and 350 households who were

connected to the sewerage system.

In order to get information from customers in the remaining 15 local governments of Batch

1, a second phase of the customer satisfaction survey, targeting 2,000 households, will be

implemented during May and the first half of June 2011: 1,850 with a new water connection

and 150 with a sewerage connection. The following tables provide general and specific

numbers of households to be addressed as part of the proposed two-phase customer

satisfaction survey.

Table-5: Overview of general targets for households to be addressed as part of the

customer satisfaction survey

Connections

Type Batch 1 Customer Survey

Target 15% Rounded Phase 1 Phase 2

water 42,300 6,345 6,500 4,650 1,850

sewerage 2,600 390 500 350 150

total 44,900 6,735 7,000 5,000 2,000

Overall, local governments involved in the current (November 2010) urgent verification

process will be over-represented in the customer satisfaction survey. It is assumed that the

other local governments of Batch 1 will be able to install the majority of the committed

household connections by April-May 2011, so indicated numbers of eligible connections can

be approached for the customer satisfaction survey. If necessary, the proposed numbers of

households to be approached per local government will be adjusted.

As the connections that have already been realised and verified during the second half of

November 2010 most likely relate to better performing PDAMs and PDPALs than the

connections that are yet to be realized, there is a risk that selection bias affects the outcome

of the customer satisfaction survey. Chances are that the operational performance of the

PDAMs and PDPALs that have been successful in the implementation of the Water and

Sanitation Hibah schemes, is better than of the ones that have not yet been successful.

Customer satisfaction can also be expected to be higher for the first phase (January-March

2011) of the customer satisfaction survey than for the second phase (May-June 2011).

Per local government a minimum of 100 households will be requested for participation in

the customer satisfaction survey. One exception is made for Balikpapan: of the 200

sewerage connections planned, a quarter, or (only) 50 households, will be approached.

In total 7,000 households will be approached for participation in the customer satisfaction

survey: 6,500 with a water connection and 500 with a sewerage connection.

Per local government, households will be selected from the total number of verified and

considered eligible connections. Although the intention is to select households randomly,

practical considerations will be taken into account as well. In case of regional PDAMs,

households may be selected from a limited number of water supply systems.

The results of the customer satisfaction survey will be cross-checked with the information

from the verification process. In case of contradictions between verification and survey,

clarifications will be sought (and reported in a mid-term report: for further details see

Section 6.2.4).



Page 15 of 15

Table-6: Overview of specific targets for households to be addressed as part of the

customer satisfaction survey

No. Local Government Connection Verification Customer Satisfaction Survey 2011

Targets Request Total Phase 1: Jan-Mar Phase 2: May-Jun

% of % of Request % of

# # # Target # Verification # Target

1 Kota Palembang 4,000 1,994 700 18% 700 35%

2 Kab. Serang 2,000 2,000 700 35% 700 35%

3 Kab. Ciamis 3,000 200 7% 200 7%

4 Kab. Karawang 3,000 1,670 600 20% 600 36%

5 Kab. Kuningan 2,650 1,601 600 23% 600 37%

6 Kab. Bogor 3,500 250 7% 250 7%

7 Kota Bogor 1,000 100 10% 100 10%

8 Kab. Garut 2,650 1,500 550 21% 550 37%

Region Jakarta 21,800 8,765 3,700 17% 3,150 36% 550 3%

9 Kab. Wonosobo 2,500 2,500 900 36% 900 36%

10 Kab. Wonogiri 2,000 950 350 18% 350 37%

11 Kab. Klaten 3,000 200 7% 200 7%

12 Kab. Cilacap 1,300 100 8% 100 8%

13 Kab. Boyolali 1,150 100 9% 100 9%

14 Kab. Kudus 1,000 100 10% 100 10%

15 Kota Pekalongan 500 500 250 50% 250 50%

Region Jogjakarta 11,450 3,950 2,000 17% 1,500 38% 500 4%

16 Kab. Bangkalan 1,100 100 9% 100 9%

17 Kab. Jombang 1,200 100 8% 100 8%

18 Kota Malang 2,000 150 8% 150 8%

19 Kab. East Lombok 500 100 20% 100 20%

Region Surabaya 4,800 0 450 9% 0 450 9%

20 Kab. Banjar 2,000 150 8% 150 8%

21 Kota Banjarbaru 1,500 100 7% 100 7%

22 Kota Palangkaraya 750 100 13% 100 13%

Region Banjarmasin 4,250 0 350 8% 0 350 8%

Total 42,300 12,715 6,500 15% 4,650 37% 1,850 4%

23 Kota Surakarta 400 400 100 25% 100 25%

Region Jogjakarta 400 400 100 25% 100 25% 0 0%

24 Kota Banjarmasin 2,000 1,141 350 18% 250 22% 100 5%

25 Kota Balikpapan 200 50 25% 50 25%

Region Banjarmasin 2,200 1,141 400 18% 250 22% 150 7%

Total 2,600 1,541 500 19% 350 23% 150 6%

Grand Total 44,900 14,256 7,000 16% 5,000 35% 2,000 4%

6.2.2 Technical aspects of household connections

In order to evaluate the level of performance of newly installed connections, as requested in

the Sub-Consultancy Agreement, the verification process includes a check on the functioning

of the new connection. As mentioned in Chapter 5: Verification, in case of a water

connection, a check will be made whether water is flowing from the tap. If this is not the

case, the PDAM will be requested to indicate the regular supply hours for the area of the

related connection.



Page 16 of 16

In addition, it is proposed that the water and wastewater engineer consults PDAMs and

PDPALs on the subject of standards and procedures for new connections, excess production

capacities, and the general level of services provided, i.e. coverage, continuity of supply,

water pressures, and water quality. As part of the consultation, the engineer will also assess

the promotion strategy of local government, PDAM and/or PDPAL, to attract new

customers.

The water and wastewater engineer will also assess the consistency between the

information provided by PDAMs and PDPALs during consultation and the results of the

verification process. In case of any inconsistency, the water and wastewater engineer will

try to find a satisfactory clarification. A report will be prepared providing an overview of

technical aspects per local government. General conclusions will be drawn and

recommendations for considerations of stakeholders will be given.

6.2.3 Statistical data analysis

The statistician and data analyst builds on the database that has been designed for the

baseline study. The database will be expanded to cover the data, outcomes, and conclusions

of the verification process and the customer satisfaction survey.

The statistician and data analyst will also give his professional judgment and advice on the

verification forms and the questionnaire that will be used for the customer satisfaction

survey. Forms and questionnaire will be laid out in a way that will facilitate data entry and

analysis. Including of and asking for unnecessary data and information will be avoided as

much as possible. The expert will also suggest procedures for data management. The

intention is that most data is processed at field level. Data analysis however will be carried

out by the core team. The statistician and data analyst will guide the core team in ways to

get relevant information from the data collected and stored. The teams liaison person with

IndII and DGHS (CPMU) will make sure requests for information from both parties are

channelled to the statistician and data analyst. The liaison person will follow-up to ensure

that responses are provided in a timely manner.

6.2.4 Mid-term Report

The intention is to issue a mid-term report in April 2011 that covers the results of

verification over the past five months, statistical analysis on data carried out, and the

outcomes, conclusions and recommendations from the customer satisfaction survey and the

review study of the technical aspects of household connections. The results of the

scheduled quarterly simplified progress review of March 2011 will be incorporated as well in

the mid-term report. General conclusions and recommendations will be formulated. If

necessary, decisions of IndII and DGHS (CPMU) on specific issues will be sought.



Page 17 of 17

Chapter 7: Consolidated Report

The Consolidated Report will be issued at the end of the assignment in June 2011. It

provides an overview of the results of the verification process carried out with respect to

house connections made under the output-based aid (OBA) Water and Sanitation Hibah

schemes of the Water and Sanitation Initiative (WSI) funded by the Government of Australia.

The Consolidated Report will summarise and combine individual reports prepared per local

government into one document and provide an overview of the conditions per local

government, while adding regional and national perspectives.

The Consolidated Report also aims to draw main conclusions and provide recommendations

for similar, future output-based aid programs for household connections to water and

sewerage systems in Indonesia, or elsewhere. The report will be presented to IndII and

DGHS (CPMU).



Page 18 of 18

Chapter 8: Project Progress and Completion Reporting

An Activity Report in line with IndII Monitoring and Evaluation report requirements will be

submitted on monthly basis. At the end of the project an Activity Completion Report will be

issued.

The most recent formats for the IndII Activity Monthly Report and the IndII Activity

Completion Report will be applied. Formats have been downloaded from the IndII website.



Page 19 of 19

Chapter 9: Work Plan

The work plan for the mid-term review and verification survey for the WSI Water and

Sanitation Hibah schemes is included in Annexe 2.



Page 20 of 20

Annexe 1: Verification Forms

The verification process uses three (3) types of forms:

Individual verification form,

Overview listing of main data from individual verification forms, and

Summary form: official certification of the result of the verification per local government.

FORM VERIFIKASI

Nomor Urut: ____ ____ ____ ____ ____ ____ ____

Kota / Kab: _____________________ Propinsi:___________________

Tanggal: ______ ______ ______

KECAMATAN, DESA (KELURAHAN)

NOMOR PENERIMA MANFAAT

NAMA PEMILIK RUMAH

ALAMAT RUMAH, RT / RW /

PEMERIKSAAN YA TIDAK

1-a. Daya listrik 900 VA ?

1-b. Daya listrik > 900 VA 1300 VA ?

Diverifikasi oleh:

Konsultan (PT MLD)

(tanda tangan, nama)

2. Ada bukti pembayaran rekening 2 bulan ?

3. Pemasangan setelah tgl 5 Mei 2010?

4. Sambungan rumah berfungsi (cek di kran) ?

Diketahui oleh:

PDAM __________________


Info tambahan

beri tanda atau Xdisini DITERIMA DITOLAK

HASIL VERIFIKASI

Catatan:

Tanda:

bila

fasilitas

terpasang;

X bila

fasilitas tidak

terpasang

Informasi ini tidak mempengaruhi Hasil Verifikasi

Pemeriksaan no. 1, 2 dan 3 menentukan Hasil Verifikasi

IndII Water and Sanitation Initiative

Propinsi :______________________________________

Kabupaten/Kota :______________________________________

900 VA> 900 VA

1300 VA

1 2 3 4 5 6 7 8 9 10 11 12

Jumlah SR yang diverifikasi

Jumlah SR yang eligible

Jumlah Hibah yang dibayarkanCatatan : (*) Jika jawaban pada kolom 10 "Tidak", Konsultan meminta jawaban PDAM pada kolom 11.

Alamat

Rp ____________________

Eligible

(Ya/Tidak)

..., ../../..

Berapa lama air

mengalir? (*)

(Jam/Hari)

No.

Daya Listrik Bukti

Rekening

(Ya/Tidak)

Sambungan rumah

berfungsi? (Ya/Tidak)Kecamatan Kelurahan Identitas Rumah MBR Nama


Disetujui,

(____________________________)

PDAM .

Diverifikasi / Diperiksa,

(____________________________)

PT. Mitra Lingkungan Dutaconsult

Diketahui,

(____________________________)

PIU

Sambungan Rumah yang Memenuhi Syarat :

No. Daya Listrik Jumlah %

1 Daya Listrik 900 VA

2 Daya Listrik > 900 VA 1.300 VA

Total

Nilai Hibah

., ././..

Rp.______________________

LEMBAR PENGESAHAN VERIFIKASI

Propinsi : ________________________

Kabupaten/Kota :_________________


Mengetahui,

(Ir. Agus Achyar, M.Sc.)

CPMU (Air Bersih)


(____________________________)


Menyetujui,

(____________________________)

PPMU

FORM VERIFIKASI

Nomor Urut: ____ ____ ____ ____ ____ ____ ____

Kota / Kab: _____________________ Propinsi:___________________

Tanggal: ______ ______ ______

KECAMATAN, DESA (KELURAHAN)

NOMOR PENERIMA MANFAAT

NAMA PEMILIK RUMAH

ALAMAT RUMAH, RT / RW /

PEMERIKSAAN YA TIDAK

1-a. Daya listrik 900 VA ?

1-b. Daya listrik > 900 VA 1300 VA ?

Diverifikasi oleh:

Konsultan (PT MLD)


2. Ada bukti pembayaran rekening 2 bulan ?

3. Pemasangan setelah tgl 5 Mei 2010?

4. Sambungan rumah berfungsi (cek di bak control/CO) ?

Diketahui oleh:

PDAM/PDPAL_______________


DITERIMA DITOLAK

HASIL VERIFIKASI

Catatan:

Identifikasikan:

sistem perpipaan dari

rumah pelanggan

sampai dengan pipa

pengumpul

Tandai dengan

sesuai jenis fasilitas

yang terpasang

Informasi ini tidak

mempengaruhi Hasil

Verifikasi

Pemeriksaan no. 1, 2 dan 3 menentukan Hasil Verifikasi


Propinsi :______________________________________

Kabupaten/Kota :______________________________________

900 VA> 900 VA

1300 VA

1 2 3 4 5 6 7 8 9 10 11

Jumlah SR yang diverifikasi

Jumlah SR yang eligible

Jumlah Hibah yang dibayarkan

..., ../../..

No. Kecamatan Kelurahan Identitas Rumah MBRSambungan Rumah

Berfungsi? (Ya/Tidak)

Eligible

(Ya/Tidak)

Rp ____________________

Nama AlamatDaya Listrik Bukti

Rekening

(Ya/Tidak)


Disetujui,

(____________________________)

PDAM .


(____________________________)


Diketahui,

(____________________________)

PIU

Sambungan Rumah yang Memenuhi Syarat :

No. Daya Listrik Jumlah %

1 Daya Listrik 900 VA

2 Daya Listrik > 900 VA 1.300 VA

Total

Nilai Hibah

., ././..

LEMBAR PENGESAHAN VERIFIKASI

Propinsi : ________________________

Kabupaten/Kota :_________________

Rp.______________________


Mengetahui,

(Ir. Emah Sudjimah, M.Sc.)

CPMU (Air Limbah)


(____________________________)


Menyetujui,

(____________________________)

PPMU



Page 21 of 21

Annexe 2: Work Plan

Work Plan for the Indonesian Infrastructure Initiative (IndII), Water and Sanitation Initiative

(WSI) Mid-term Review and Verification Survey for Water and Sanitation Hibah

ANNEXE 2

1 Preparation Phase/Coordination: Consultation/Coordination at Kabupaten/City Level

Inception

1.1 Mobilize the team and make working arrangements

1.2 Explain the objectives of Verification Survey and the Mid-term Review in introductory meetings with LGs, particularly to PDAMs and PDPALs (initially in 9 LGs)

1.3 Confirm initial numbers and locations of installed new household connections and MBR (Masyarakat Berpenghasilan Rendah) areas (initially in 9 LGs)

1.4 Establish coordination and communication network with all parties, e.g. DGHS (CPMU), LG (PPMU), PDAM/PDPAL (PIU) and WSI-IndII

1.5 Identify actual project conditions, recent development, issues and constraints; look for mitigating measures

1.6 Prepare a detailed work plan

1.7 Prepare the Inception Report

2 Verification

Urgent Verification Process

2.1 Carry out urgent verification of household connections (9 LGs)

2.1.1 Develop and seek approval of verification forms and procedures

2.1.2 Execute verification in 9 LGs

2.1.3 Prepare a verification report; provide separate sections per LG: basis for reimbursement

Regular Semi-continuous Verification Process

2.2 Carry out more or less continuous verification process

2.2.1 Analyse the results of the first round of verification (9 LGs); draw conclusions and provide recommendations for consideration

2.2.2 Review and if necessary revise the verification forms and procedures; seek approval from IndII and DGHS

2.2.3 Execute semi-continuous verification of household connections (25LGs)

2.2.4 Prepare regular (semi-quarterly) verification reports; provide separate sections per LG: basic for reimbursement

3 Progress Review/Evaluation

Simplified Progress Review

Urgent Simplified Progress Review

3.1 Evaluate with urgency the progress made by LGs with household connections

3.1.1 Review data received from DGHS (CPMU) about progress made on house connections

3.1.2 Consult PDAMs/PDPALs (PIUs) on actual progress per 1 December 2010

3.1.3 Request PDAM/PDPAL (PIU) assessment of ability to achieve and exceed targets

3.1.4 Prepare simplified report on progress of household connections made during 2010: basis for reallocation

Regular Quarterly Simplified Progress Review

3.2 Evaluate on quarterly basis the progress made by LGs with household connections

3.2.1 Review data received from DGHS (CPMU) about progress made on house connections

3.2.2 Consult PDAMs/PDPALs (PIUs) on actual progress per 1 March and 1 June 2011

3.2.3 Request PDAM/PDPAL (PIU) assessment of ability to achieve and exceed targets

3.2.4 Prepare simplified report on quarterly progress of household connections made during 2011: basis for reallocation

In-depth Progress Review

Customer Satisfaction Survey

3.3 Design and execute the Customer Satisfaction Survey (25 LGs)

3.3.1 Determine approach and methodology, implementation procedure and practices, contents questionnaire, data base design of the Customer Satisfaction Survey

3.3.2 Carry out a pilot of the Customer Satisfaction Survey

3.3.3 Evaluate the results of the pilot of the Customer Satisfaction Survey, and revise approach and procedure if necessary

3.3.4 Roll-out the Customer Satisfaction Survey to 5,000 households in total

3.3.5 Enter data from the Customer Satisfaction Survey in the data base

3.3.6 Analyse the results of the Customer Satisfaction Survey; draw conclusions and provide recommendations for consideration

3.3.7 Prepare a report on the outcomes of the Customer Satisfaction Survey

3.3.8 Carry out an additional Customer Satisfaction Survey for 2,000 households to reduce the effect of selection bias

3.3.9 Enter data from the additional Customer Satisfaction Survey in the data base

3.3.10 Analyse the results of the additional Customer Satisfaction Survey; draw conclusions and provide recommendations for consideration

3.3.11 Prepare a consolidated report on the outcomes of the Customer Satisfaction Survey

WORK PLAN FOR

INDONESIA INFRASTRUCTURE INITIATIVE WATER AND SANITATION INITIATIVE


December January May

2010

November February MarchNo

4 51 32

2011

86

April June

7

Work Plan Description

Indonesia Infrastructure Initiative (IndII)

Water and Sanitation Initiative (WSI)

MID-TERM REVIEW AND VERIFICATION SURVEY FOR WATER AND SANITATION HIBAH Page 1 / 2

ANNEXE 2

WORK PLAN FOR

INDONESIA INFRASTRUCTURE INITIATIVE WATER AND SANITATION INITIATIVE


December January May

2010

November February MarchNo

4 51 32

2011

86

April June

7

Work Plan Description

Technical Aspects of Household Connections

3.4 Review technical aspects of household connections (25 LGs)

3.4.1 Review detailed technical information provided by baseline survey and verification process

3.4.2 Consult PDAMs/PDPALs (PIUs) on standards and procedures for new connections

3.4.3 Assess conditions with respect to excess production capacity, continuity of supply and (average) daily supply hours

3.4.4 Prepare an overview report of technical aspects; draw general conclusions and provide recommendations for consideration

Statistical Data Analysis

3.5 Design and maintain the data base; carry out data analysis

3.5.1 Review the data base design used for the Baseline Survey

3.5.2 Advise on the design of the verification forms and the questionnaire for the Customer Satisfaction Survey, and on procedures for data management

3.5.3 Redesign the data base to accommodate management of data compiled as part of the verification process and the Customer Satisfaction Survey

3.5.4 Carry out data analysis as per need, in close coordination with other experts, IndII and DGHS (CPMU)

Mid-term Report

3.6 Prepare a mid-term report

3.6.1 Summarize the main conclusions and recommendations of in-depth progress reviews carried out

3.6.2 Issue a mid-term report

3.6.3 If appropriate, suggest and seek approval for changes in approach, procedures and forms/questionnaire

4 Consolidated Report

Consolidated Report

4.1 Prepare a consolidation report

4.1.1 Describe the results of the verification process and progress evaluation carried out

4.1.2 Draw main conclusions and provide recommendations for similar, future output-based aid programs for household connections to water and sewerage

4.1.3 Issue the consolidated report

4.1.4 Present the consolidated report to IndII and DGHS (CPMU)

5 IndII Activity Reporting

Activity Reporting

5.1 Prepare montlhly activity report

5.2 Prepare activity completion report

Core Team

1 Agam Bichman Harahap Team Leader / Coordinator - Senior Civil / Water and Wastewater Engineer

2 Rik Dierx International Monitoring Specialist

3 Rizal Budiawan Liaison Officer

4 Isti Cahya Suci Murwati Social Economist / Gender Specialist

5 Asep Sunarya Statistician and Data Analyst

6 Imam Hudori Water Supply Engineer

No

2010 2011

November December January February March

5 6 7 8

Staffing Schedule April May June

1 2 3 4

Indonesia Infrastructure Initiative (IndII)

Water and Sanitation Initiative (WSI)

MID-TERM REVIEW AND VERIFICATION SURVEY FOR WATER AND SANITATION HIBAH Page 2 / 2



Page 22 of 22

REFERENCES

SMEC International Pty Ltd. Sub-Consultancy Agreement with PT Mitra Lingkungan

Dutaconsult. Indonesia Infrastructure Initiative. Mid-term Review and Verification Survey for

Water and Sanitation Hibah. 3 November 2010. Jakarta, Indonesia.

inception report - wsi - mid-term review & verification - final_021210.pdf

Documents

midterm review

verification survey

urgent verification

australian government

indii director

table of contents acronyms

customer satisfaction

economic growth