OFFICE SERVICES

BUSINESS PROFESSIONAL STAFF MANAGEMENT & NEW HIRE CONCIERGE SERVICES

FACT SHEET

Strategic outsourcing has become top of mind for innovative business leaders who are looking to increase operational performance and improve internal and external client satisfaction. In an increas-ingly competitive marketplace, leaders are looking to create new and innovative programs to differentiate themselves and make their company the company of choice. One way they are accomplishing this is with our professional staff man-agement program that provides a single source for acquiring, training and retain-ing talent. Another is our new hire pro-gram that brings together resources from disparate departments and develops one

point of contact to provide new hires with an outstanding onboarding experience. More organizations are turning to Canon Business Process Services, a trusted part-ner, to provide customized, innovative programs that create synergies across the enterprise to deliver best-in-class services and optimal business outcomes.

PROFESSIONAL STAFF MANAGEMENT SERVICESCanon Business Process Services offers professional staff management services that align with your business goals and strategic objectives. We can deliver administrative support across your business, allowing your man-agement team at all levels to concen-trate on core business activities. This includes Canon hiring, training and deploying full-time administrative personnel. With a structured program, businesses can consolidate previous administrative training and staffing approaches provided by several dif-ferent vendors into a more centrally consistent approach that incorporates top-quality training with industry best practices and a well-defined career path.

In addition, your business benefits from a centralized sourcing of administrative personnel with:

+ a consistent approach to cultivating professional administrative support talent across departments

KEY BENEFITS

+ Improved productivity for administrative staff

+ Ongoing training and career path development to improve staff retention

+ Cost savings delivered by lever-aging talent across departments and locations

+ Increased employee satisfaction

+ Reduced downtime due to cross-training

+ Enhanced new employee produc-tivity within a shorter time span

+ Visibility into performance, productivity and overall costs

+ Greater accountability

Increase Employee Satisfaction with Professional Staff Management Services and an Innovative New Hire Onboarding Program

OFFICE SERVICES

BUSINESS PROFESSIONAL STAFF MANAGEMENT & NEW HIRE CONCIERGE SERVICES

FACT SHEET

service to meet these challenges. New employees, within the first 90 days of employment, are given access to a con-cierge team of IT and human resources professionals to address a wide range of needs, such as:

+ answering company and employment-related questions

+ securing a workspace + obtaining employee ID badges + purchasing computer or laptop

equipment + accessing the company’s computer

network + email setup + getting added to the proper

distribution lists + gaining access to the travel and

expense platforms

New hires are provided with one point of contact for all of their questions and sup-port needs. With our new hire concierge service, the initial experience, including company orientation, is much more positive as well as efficient, enabling new employees to obtain what they need, resolve issues and become pro-ductive more quickly. Canon Business Process Services works with clients to develop new programs, such as the new hire concierge onboarding program, and can customize processes and services to meet your business objectives.

OFFICE MANAGEMENT AND ADMINISTRATIVE SUPPORTBusiness leaders have a better chance of succeeding when day-to-day

administrative functions are well managed. These activities, which are important but not the core competency of many organizations, can be managed by experienced professionals who will provide a new level of visibility and trans-parency into performance, productivity and overall costs.

Many of today’s leading businesses tap our expertise to manage office func-tions, allowing them to devote more time and resources to core business activities. These services include but are not limited to:

+ Staffing reception areas with professionals who will create a strong first impression

+ Scheduling shared conference rooms to ensure availability

+ Managing all facilities, including office moves and changes

+ Providing state-of-the-art audiovisual equipment backed by highly trained support staff

+ Arranging professional catering for business breakfasts, lunches and dinners

+ Developing and executing green office initiatives

Organizations can tap Canon Business Process Services, a trusted partner, to provide flexible service capabilities and well-trained staff to reliably fulfill a range of support functions and needs.

+ the ability to cross-train staff, allowing for reduced downtime due to sick days or vacation

+ ongoing training on a wide range of skills and tools

+ best practices that are shared to increase staff productivity and knowledge

+ collaborative brainstorming to continuously generate new ideas that solve complex problems

+ a clearly defined career path to improve staff retention and employee satisfaction

Whether it is support for managers, directors, VPs or even the CEO, Canon will create a roadmap for the business to help minimize cost while cultivating top talent so that you can manage your business more efficiently.

NEW HIRE CONCIERGE SERVICESWhen employee satisfaction is the key to retaining top talent, companies are looking for new and innovative ways to provide a positive first impression by delivering an outstanding new hire onboarding experience. A smooth onboarding of new employees can be a great challenge for many companies. New hires rely on the IT department for computer equipment, the telecommu-nications department for smartphone support, the facilities group for security ID cards, and human resources for bene-fits enrollment.

Canon Business Process Services has developed a new hire concierge

Canon Business Process Services, Inc. | Office Services | Business Professional Staff Management & New Hire Concierge Services

1-888-623-2668 Advancing Business Performance to a Higher Level

Canon Business Process Services, a wholly owned subsidiary of Canon U.S.A., offers managed services and technology for information and document management, business process outsourcing and specialty workforce services. We help clients improve operational performance while reducing cost and risk. Canon Business Process Services has been named a Global Outsourcing 100 Leader by IAOP for the past eleven years and recognized in the Gartner Magic Quadrant for Managed Print and Content Services for five consecutive years. We have also been acknowledged by CIOReview magazine as a "20 Most Promising Legal Technology Solution Provider." Learn more at cbps.canon.com and follow us on Twitter @CanonBPO

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