Excellence in Leadership & Service Consulting

Develop. Lead. Inspire!

At Inspire Consulting Group, we begin with the why...

We believe that when people partner together, they do it not simply because they need what you have – that is transactional – they truly partner because they believe in what you believe. An organizations promise and commitment lives in why it does what it does.

We are committed to moving beyond traditional, transactional consulting and forming relationships with our clients that endure.

Our WHY:

ICG is committed to the principles of inspiration and the basic truth that sincere service and genuine hospitality reside in the heart; when this inspiration is married with impeccable execution, loyalty and success is driven across any enterprise.

Our HOW:

We demonstrate this by partnering with like-minded organizations that believe in the same premise; that by transforming the work environment we foster deep loyalty with our guests/customers and our team members.

Our WHAT:

We do this by developing programs with and for leadership and associate teams at all levels that are relevant, practical, easily understood, and rapidly deployable to the workplace and to every place.

“We are committed to

moving beyond traditional,

transactional consulting

and forming relationships

with our clients that endure.”

Partnerships that Endure.

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Relevant Experience that Gets Results.

Louis Roden has over 20

years of international

Organizational

Development and

Leadership Development

experience. He has held

executive roles in retailing,

logistics and banking. His

most recent corporate role

was with Starwood Hotels

& Resorts where he was

responsible for Starwood’s

global leadership training

team as well as the

corporation’s international

team building and retreat

practice.

Louis Roden

Founder, Lead Facilitator

Juan CortesVP-Lead ConsultantBrand Pracitce Leader

Sole’ LeanoVP Consultant

Ken Mack-SoldenVP-Lead ConsultantDesign Pracitce Leader

Juan Cortés is a seasoned

Training & Development

and Branding specialist

who has worked for such

renowned companies

as MTV Networks,

Starbucks and Paramount

Communications. Before

joining ICG, Juan was

with Starwood Hotels

& Resorts, first serving

as a Director of Service

Culture and later joining

Louis in the Organizational

Capability function,

facilitating programs

around the world.

Sole’ Leano has a

grounding in information

technology, working

globally as a systems

programmer with SAIC,

one of the worlds largest

technology companies.

She later followed a new

calling and entered the

food and beverage world,

successfully owning and

operating a high volume

restaurant and catering

business. Sole brings

a strong service and

operational skillset to ICG.

Ken Mack-Solden brings

over 30 years of marketing,

branding and design

experience to ICG. With

consulting engagements

for companies like DBM,

AT&T, Deloitte, Accenture,

and both the International

Olympic & Paralympic

Committees, Ken will

assist with program

design and management

as well as vision imaging

services. Utilizing his

recent experience as VP of

Marketing for Pulte Homes,

Ken will also handle all ICG

marketing initiatives.

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N O R T H A M E R I C A

Boston, MAThe Westin CopleyThe Westin Waterfront

Portland, ORProvenance Hotels

San Diego, CAHard Rock Hotel

Bal Harbour, FLThe St. Regis

Las Vegas, NVThe Downtown Grand

Honolulu, HawaiiL&L Barbeque Sheraton Waikiki

A F R I C A /M I D D L E E A ST

SeychellesThe Savoy

Cairo, EqyptThe Sheraton Hotel

A S I A

Bankok ThailandThe Westin Grand SuhkumvitAnantara RiversideFour Points by SheartonMinor Hotel Group

Khao Lak, ThailandLe Meridien Hotel & Beach Resort

Phuket, ThailandAnantara Phuket Villas

Langkawi, MalaysiaSheraton Jotel & Resort

MaldivesAnantara Maldives(Dhigu - Naladhu - Veli)Anantara Kihavah Villas

Global Reach. Local Success.

From North America to Asia, ICG is experienced in partnering with global hospitality brands.

E U R O P E

Dublin, IrelandWestin Hotel

Warsaw, PolandHotel BristolThe Luxury Collection

Bratislava, SlovakiaSheraton Hotel

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Patrnering with TopHospitality Brands

ICG is proud to have collaborated, developed, and/or facilitated comprehensive brand, service, leadership and supervisory development programs for these fine organizations throughout North America, Europe, Asia, and The Middle East.

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ICG can help transform your leaders and your workplace. Programs range from two hour sessions on leadership topics to three-day full immersion leadership retreats.

The role of the new supervisor is vital and our programs reinforce positive leadership behaviors early, setting the stage to identify and grow organizational talent more rapidly.

Inspirational service, like leadership, is wrapped in subtlety, not heroics! Our training transforms teams from a transactional/ sterile approach to a sincere, intuitive approach.

Inspire can bring learning and leadership to life through engaging and fun team building events for small groups or entire organizations!

ICG is certified in the Myers-Briggs Type Indicator and the Hogan group of assessments - recognized as two of the finest developmental tools in the world.

Executive coaching can be instrumental for today’s executive, not only to help advance to their next role, but also to excel in their current role.

Whether its organizational, cultural or brand development, our programs assure that you are operating efficiently and are well positioned for internal and external success.

Inspire Consulting Group is available for speaking engagements of all kinds, from small, intimate luncheons to class graduations.

LEADERSHIP DEVELOPMENT

SUPERVISORY DEVELOPMENT

GUEST SERVICE PROGRAMS

TEAM BUILDING

EXECUTIVE COACHING

ORGANIZATIONAL/CULTURAL/BRAND DEVELOPMENT

KEYNOTE SPEAKING

Comprehensive ServicesOur services can inspire and develop your organization to become a high performing enterprise.

Certifications & Tools

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“Lou is the best facilitator for

Leadership Training! He comes

across as one who is not only

passionate but a true believer in his

deliverables.

Those attending his workshops

have never failed to take away great

key learnings from him. He is highly

motivational and inspirational,

indeed one of the best facilitators

around today.”

Evelyn Woo

AVP, Talent Acquisition and

Management

Starwood Hotels and Resorts Asia

Pacific Pte. Ltd

“Lou is an excellent coach, leader, and facilitator. I had the pleasure of attending one of his programs; it has been

by far the richest training experience I have had and to this date still quote it.

Lou has a track record of success miles long. He has been instrumental in building our organizations leadership

backbone and guiding how our company executed strategies and lead teams.”

Imran Shahab

Hotel and Six Sigma Executive

“Lou is passionate about linking

the development of people with

business needs. On the people side,

I’ve seen first-hand his ability to

build a capable, motivated, and self-

directed team that produces great

results. On the business side, Lou

is a master at working with senior

executives to integrate a human

capital strategy with operational

needs.”

Jeff Toister, CPLP, PHR

Author of “Service Failure” and customer

service consultant

“Lou has been an inspiration to

me and others through one of his

many amazing workshops. He has

left many timeless memories and

lessons with us that we are able to

use…still to this day. A wonderful

human being and coach.”

Andreas Rud

General Manager

– Starwood Hotels & Resorts

Testimonials

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A Truly Consultative, Concierge Approach to Learning and

Leadership Solutions for the Hospitality Industry.

Download our eBook Enduring Loyalty at http://www.inspirelsc.com:

Inspire Consulting Group

San Diego, CA

(858) 504-0821

lsroden@InspireLSC.com

InspireLSC.com