introductions - leadingage minnesota · 2019-07-08 · how likely are you to recommend membership...

Introductions

Officer Reports

Election of Officers

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If the US Presidential election was held today, who would you vote for?

A. Hillary ClintonB. Donald TrumpC. OtherD. Ken Bone

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Why does the LeadingAge Minnesota Savings & Solutions Center exist?

A. To make my job easierB. To save me timeC. To save our

organization moneyD. To support our

Association!

Savings and Solutions CenterYour

Saving Made Easy

A CONVERSATION WITH THE EXECUTIVE COMMITTEE

2016 Board Intelligence Gathering

How likely are you to recommend membership

LeadingAge Minnesota Member Value Survey, 2016

1% 0% 0% 1% 0% 2% 2% 6%13% 18%

57%

0%

10%

20%

30%

40%

50%

60%

2013

Will NOT recommend [0] to DEFINITELY WILL [10]

0 1 2 3 4 5 6 7 8 9 10

Net Promoter Score is the difference in the percentage of people who are Promoters and the

percentage who are Detractors

67.9• Up from 64.2 in 2015, continuing consistent upward trend• Commercial industries NPS range from -50 to 90• A score of 50 is exceptional by Association standards

Net Promoter Score

51.5 58.4 64.2 67.9

0

10

20

30

40

50

60

70

80

2013 2014 2015 2016

A Tale of Two Trend Lines…

Care Centers

Housing

NEW Adult Day Services

• First-ever merger a success!• 87 engaged new leaders• Transitional Leadership Council

• Adult Day Conference / Education• Policy and Procedures Manual

• Increased awareness

Overall Member Retention: 95.9%

97.7% Care Centers 94.8% Housing 97.8% Adult Day

Do staff meet your customer service expectations?

4% down

7% down

7% up

4% up

LeadingAge Minnesota Staff

Transitions bring new faces! Building capacity in key areas 2017 Team Commitment:

customer service excellence

Public Information Campaign 3.0

State Of Mind Of Minnesotans

32%Saving Money For CareVery Well Prepared 10%

Prepared 32%

Preparedness For Retirement

Current ExposureTo Senior Care 50%

Managing Very Well 15%Comfortable 41%

Ratings Have Improved For Older Adult Services

2013

CARE

COST

Excellent 20%Good 57%




2016

Compared to 2013, respondents were also morerealistic about the timing and cost of their own care

Legislative & Regulatory Advocacy

Integrated Service Delivery

What are the biggest challenges facing your organization?

Finances Regulatory

Census Change

WORKFORCE!


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How would you rate staff morale across your organization?

A. Very good/undiminishedB. Challenged but mostly goodC. Beginning to erodeD. More negative

than positiveE. Close to mutiny

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Which positions are you finding itmost difficult to recruit?

A. RNB. LPNC. Nursing AssistantD. Therapy staffE. Other

Without Essential Staff We Estimate8,000+ Admissions Were Denied

As available caregivers decline so does access…

More care centers now reporting suspending

admissions due to staff Source: Long Term Care Imperative 2016 Payment Reform Benchmark Survey

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In the past three months, have you had to suspend admissions due to staffing shortages?

A. Yes

B. No

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In the past three months, have you had to use temporary staffing services?

A. Yes

B. No

What’s Changed Since Last Year?

DEVELOPMENTRETENTIONRECRUITMENT

Workforce Solutions

• NEW Workforce Solutions Grants– Quality, quantity and capacity projects– Focus: Provider members, HCBS, rural– Oct. 3: RFLOI released (due Oct. 21)– Nov 2 – RFP sent to applicants (due Dec)– January: awards are made ($25,000)– Upcoming funding rounds:

• Jan, 2017 – December, 2018• July 2017 – June, 2019

COLLEGE CLASSES• 7 online courses (9 credits/145 hours)

REGISTERED APPRENTICESHIP• 2,500 hours of on-the-job training

Program Guide

• Milestones/timelines

• Program requirements• Instructor• Nursing Home• College agreement

• Promotional resources• Brochures, turnkey ads• Scholarship resources

• Screening tools• Best practices, pathway

maps, job descriptions

Train the Trainer

• 12-hour course

• Adult learning practices

• Success tools:• Template Training Plan• Discussion Activities

checklist• College agreement

• Supports• Online community• Annual gathering

• ~80-hours of online modules • Internet-based courses• Affordable training

• Clinical Skills Checklists• Brochures, turnkey ads• Scholarship resources

• Pre-tests• Both in curriculum and

clinical skills

Nursing Assistant Program

(Curriculum & Skills Checklist)

Train the Trainer(Course)

Starting Your

Nursing Assistant Program

(Guide)

Online Nursing Assistant

Overall financial health of your organization compared to last year

15%49%

17%

3%

16%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Improved Significantly (12)

Improved Somewhat (115)

Somewhat Worse (48)

Significantly Worse (14)

Unchanged (47)

7% up

4% up

10% up

7% down

7% down

2% down


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Tell us about your finances…

A. I’m doing better than budgeted this year

B. I’m breaking even… C. I’m running slightly in

the red, but its okD. I’m running deep into

the red this year E. I won’t make it another

year without changes

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Housing Only: Tell us about your finances…






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Care Center Only: Tell us about your finances…






More than Twice as Many Elderly HWS Units as Care Center Beds

Source: Minnesota Department of Health, March report of care center beds and count of HWS units serving elderly

72% of units designated as assisted living and 46% as memory care

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Housing Only: In 2016, my Occupancy…

A. Increased significantlyB. Increased slightlyC. Roughly stayed the sameD. Decreased slightlyE. Decreased significantly

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Care Center Only: In 2016, my Occupancy…

A. Increased significantlyB. Increased slightlyC. Roughly stayed the sameD. Decreased slightlyE. Decreased significantly

Quality and Performance Excellence


• A new program supporting all members in optimizing your ability to drive continuous quality improvement:• promoting learning and awareness;• measuring performance through self-assessment;• providing expert evaluation and feedback; and• Recognizing performance excellence achievements


• Guiding Principles:• On-going learning and organizational improvement• Accessibility to as many providers as possible• Customized to meet you where you are and to grow • Alignment with regulatory and quality requirements• Recognition for achievement at different stages of the process

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What grade would you give your organization’s current ability to support quality improvement

efforts?

A. AB. BC. CD. DE. F

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What is your level of interest in becoming involved?

A. Not interestedB. Potentially interested; I

need more informationC. Moderately interestedD. Very interested

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I go to the LeadingAge Minnesota website…

A. Nearly everyday B. Weekly C. Periodically D. SeldomE. I don’t know how to

log-in

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What is your overall satisfaction with

A. Very satisfiedB. Somewhat satisfied C. NeutralD. Somewhat dissatisfiedE. Very dissatisfied

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Regarding the Institute…

A. I’m planning to attend with a staff team

B. I’ll attend on my ownC. I’d attend if I could get

a scholarshipD. I don’t plan to attend

the Institute

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Have you had candidates into your building before this election?

A. Yes

B. No

Annual Priorities Discussion

Workforce Development

Legislative & Regulatory Advocacy

Quality & Performance Excellence

Integrated Service Delivery

Member Value & Association

Strength?

• What information shared today stands out to you as surprising or compelling?

• What issues should be carried forward to the Board’s discussion of Association strategies and priorities?

BREAKOUTS

introductions - leadingage minnesota · 2019-07-08 · how likely are you to recommend membership...

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