invest in young minds, engage & strengthen community, … · 2016. 9. 8. · sept. 1, 2016, at...

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Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact Jessica Musil, Library Administrative Assistant, at 319- 261-7323 or email [email protected] as soon as possible but no later than 48 hours before the meeting. Agenda: Board of Trustees Sept. 1, 2016, at 4 pm Community Room, Ladd Library Invest in Young Minds, Engage & Strengthen Community, Transform Lives Library Board President – Harriet Kalinsky A. Call to Order B. Consent Agenda – Action o Minutes: Aug. 4, 2016 C. Public Comments and Communications D. Foundation Report – Charity Tyler E. Friends of the Library Report – Cindy Monroe F. Service Spotlight – Maker Kits – Erin Horst G. Library Board Committee Reports o Finance Committee – Randy Ramlo, Committee Chair o No Action o Personnel and Policy Committee – Hilery Livengood, Committee Chair o No Action o Advocacy Committee – Jade Hart, Committee Chair o No Action H. Library Director’s Report I. Old Business J. New Business K. Adjournment The next Board of Trustees meeting is set for Tuesday, Oct. 4, 2016, at 4 pm in the Conference Room, Downtown Library. Key Dates and Details: Sept. 4 & 5 – Library locations closed for Labor Day holiday. Sept. 8 – Opening Night Reception for Artist Sandy Donner, 6:30 pm, Gallery, Ladd Library. Sept. 13 – What’s your Story? 6 Classes to Inspire you to Write your Memoirs, 10 am, Beems B, Downtown Library. Sept. 13-15 – Landfall Festival of World Music, three evenings showcasing music from Argentina, Ethopia and Czech Republic, 6:30-7:30 pm, Whipple Auditorium, Downtown Library. Sept. 19 – Ctrl Alt Create. Bi-weekly teen programing to explore Robotics and Artistry, each topic has a different theme. Mondays and Wednesdays, 3:30 to 6 pm in the Union, Downtown Library.

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Page 1: Invest in Young Minds, Engage & Strengthen Community, … · 2016. 9. 8. · Sept. 1, 2016, at 4 pm . Community Room, Ladd Library : Invest in Young Minds, ... 01 pm. B. Public Comments

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact Jessica Musil, Library Administrative Assistant, at 319-261-7323 or email [email protected] as soon as possible but no later than 48 hours before the meeting.

Agenda: Board of Trustees Sept. 1, 2016, at 4 pm

Community Room, Ladd Library

Invest in Young Minds, Engage & Strengthen Community, Transform Lives

Library Board President – Harriet Kalinsky

A. Call to Order B. Consent Agenda – Action

o Minutes: Aug. 4, 2016 C. Public Comments and Communications D. Foundation Report – Charity Tyler E. Friends of the Library Report – Cindy Monroe F. Service Spotlight – Maker Kits – Erin Horst G. Library Board Committee Reports

o Finance Committee – Randy Ramlo, Committee Chair o No Action

o Personnel and Policy Committee – Hilery Livengood, Committee Chair o No Action

o Advocacy Committee – Jade Hart, Committee Chair o No Action

H. Library Director’s Report I. Old Business J. New Business K. Adjournment

The next Board of Trustees meeting is set for Tuesday, Oct. 4, 2016, at 4 pm in the Conference Room, Downtown Library. Key Dates and Details: Sept. 4 & 5 – Library locations closed for Labor Day holiday. Sept. 8 – Opening Night Reception for Artist Sandy Donner, 6:30 pm, Gallery, Ladd Library. Sept. 13 – What’s your Story? 6 Classes to Inspire you to Write your Memoirs, 10 am, Beems B, Downtown Library. Sept. 13-15 – Landfall Festival of World Music, three evenings showcasing music from Argentina, Ethopia and Czech

Republic, 6:30-7:30 pm, Whipple Auditorium, Downtown Library. Sept. 19 – Ctrl Alt Create. Bi-weekly teen programing to explore Robotics and Artistry, each topic has a different theme.

Mondays and Wednesdays, 3:30 to 6 pm in the Union, Downtown Library.

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DRAFT Meeting Minutes Cedar Rapids Public Library Board of Trustees Aug. 4, 2016 Board members in attendance: [President] Harriet Kalinsky, [Vice President] Matthew Wilding (via phone), Jade Hart, Susie McDermott, Hilery Livengood, Mary Sharp Board members unable to attend: Joe Lock, Randy Ramlo, Clint Twedt-Ball Staff in attendance: [Library Director] Dara Schmidt, Erin Horst, Molly Garret, Jessica Link, Heidi Hartke, Tara Bauer-Carrera, Christina Riedel, Kaitlyn Lindgren, Jessica Musil Others: Charity Tyler, Executive Director of the CPRL Foundation; Amy Becker, Family Connections Library; Sandy Steckler, volunteer; Susy Jones, volunteer; Robin Kash, community member.

A. Call to Order • Ms. Kalinsky called the meeting to order at 4:01 pm.

B. Public Comments and Communications • The agenda item Public Comments and Communications was moved ahead of the

Consent Agenda action item to establish a quorum. • Mr. Robin Kash of Cedar Rapids addressed the board.

Ms. Livengood joined the meeting at 4:05 pm.

C. Consent Agenda – Action • Minutes: July 7, 2016 • Special Event Application

Ms. Hart motioned to approve the consent agenda. Ms. McDermott seconded. The motion carried with unanimous approval.

D. Foundation Report – Charity Tyler • The Foundation Board completed an exercise to share why our library is important to

them; from this, Ms. Tyler created a Wordle or Word Cloud. Words like Community, Programs, Children, Education and Resource were prominent.

Mr. Wilding joined the meeting at 4:10 pm via phone.

• A new committee has been formed to address community engagement. E. Friends of the Library Report – Cindy Monroe

• Neither Ms. Monroe nor a Friends representative was able to attend. Ms. Schmidt reported that the Friends were at the Summer Dare Celebration: and kids enjoyed the bubbles and the book mobile-bicycle.

F. Service Spotlight – YMCA Summer Dare Outreach – Jessica Link & Sandy Steckler • Ms. Schmidt shared Summer Dare numbers and their respective goals as of the meeting

(some will change after this week): o At 93%, 4,646 program participants of 5,000. o At 122%, 1,220,509 minutes read of 1,000,000. o At 925%, 9,249 dares completed of 1,000. o At 127%, 22,946 people participated in Summer Dare programs of 18,000. o Over 1,000 participants read 300 minutes.

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o In order to complete the summer reading program, one must complete eight dares and read 300 minutes. However, due to an issue in our tracking software, some of the dares calculated incorrectly causing completion numbers to be low.

• Ms. Link reported on a pilot partnership with the YMCA day camps. Children were given access to library materials including books, tablets and crafts. Each week, Ms. Link and volunteers would take a box of selected books for campers to keep for that given week. Kids rotated through sessions with tablets, books and crafts. As the weeks progressed, the kids made requests for books. The Friends also brought books for the kids to add to their home libraries. Ms. Steckler shared stories of how this outreach impacted her personally as well as the kids. The pilot reached two sites with about 50 kids at each location. Ms. Link shared the outputs with trustees. Evaluation of the program will follow.

G. Library Board Committee Reports • Finance Committee – Randy Ramlo, Committee Chair

o Ms. Schmidt noted that the fiscal year has ended and City Finance is in the process of reconciling final June figures. More information will be forthcoming.

• Personnel and Policy Committee – Hilery Livengood, Committee Chair o There being no report, the meeting continued.

• Advocacy Committee – Jade Hart, Committee Chair o The committee has its first meeting scheduled in the following week.

H. Library Director’s Report • Ms. Schmidt noted that the Advocacy Committee has expanded to include

representatives from the Foundation and Friends, Ms. Tyler and Barb Rhame, respectively. A calendar will be created for strategic advocacy outreach opportunities. More information to come.

• Ms. Schmidt is in the early stages of developing a long-term plan for the Ladd Library warehouse space, recently vacated by ISAIC. The 2016 National Citizen Survey was released for Cedar Rapids. The Library has the second highest satisfaction rate of City departments at 84%. This document will be used to help identify gaps of Library service. An interesting take away is that the higher the income, the more the person uses the Library.

I. Old Business • There being none, the meeting continued.

J. New Business • Action: Janitorial Contract. The original janitorial contract, signed in 2013, expired after

one-year but service continued regardless. The City’s Purchasing department recommended that the Library complete a new bid. Nationwide Office Care was the lowest bidder, about $10,000 less than the current service.

Ms. Sharp motioned to approve the janitorial contract with Nationwide Office Care. Ms. Hart seconded. The motion carried with unanimous approval. • October Board Meeting

o The October Board meeting will move from Thursday, Oct. 6 to Tuesday, Oct. 4. Ms. Schmidt will attend the Urban Libraries Council forum during the regularly scheduled board meeting.

K. Adjournment • There being no further business, the meeting adjourned at 4:56 pm

The next Board of Trustees meeting will be held on Thursday, Sept. 1, 2016 at 4 pm in the Community Room at the Ladd Library.

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People, Places & Things

july 2016

450 5th Avenue SE I Cedar Rapids, IA 52401 I 319.261.READ I CRLibrary.org

The month of July is regularly our second busiest, thanks to the Summer Dare and the vast array of programs. We saw record attendance at programs this summer, with over 9,000 people attending programs the month of July. Out-reach was a huge part of the Summer Dare, which is reflected here. We see that we reached just under 4,500 people through our efforts, which included partnerships at two YMCA sites, as well as a program with Kids on Course. Last July we saw nearly 1,000 people through outreach, so the increase this year was tremendous. Nearly 63,000 visits brought people to both library locations during July, and circulation, while lower than last year, is trending exactly as expected.

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Bradd Brown 10:01 a.m. CDT August 12, 2016

From June through August, libraries around the country celebrate and encourage literacy and library use withengaging summer reading programs. Participation in these programs is a powerful example of thetransformational power of libraries in the 21st century. While some may question the relevancy of libraries intoday’s digital age, in designing more than 40 public libraries over the past 20 years, OPN Architects has seefirst-hand that the role of these most public of all institutions is just as critical to a community’s well-being as iwas 100 years ago.

It was at the turn of the 20th century that philanthropist Andrew Carnegie, recognizing how access toinformation could impact a person’s life potential, made free public libraries one of his greatest endeavors. Hlegacy includes 2,509 libraries in towns, cities and college campuses across the country, including 101 in Iow

The libraries Carnegie envisioned celebrated knowledge through both collection and congregation. Collections were concentrated in defined areas, whequal, if not more space, was dedicated to ornate reading rooms where the community could gather to share ideas.

Somewhere in the 100 years between Carnegie’s era and now, though, libraries started to define their worth by their collections, not their community.Today, we have come full circle. Libraries are re-embracing their role as community connectors intent on content creation, openly designed to bring innatural light and allow for a user-friendly environment. Communities across Iowa, with the help of architects, have brought libraries back to life byembracing their communal spaces to create, make, examine, imagine, compose and propose new ideas.

(Photo: Wayne Johnson/Main Street Studio)

A library is no longer defined only by the tangible materials it possesses. A book has the capacity for creating memories, but libraries also offer infinitepotential for dreaming, growing, planning, discovering and investigating. A library is a fixed built environment, yet every visit, every interaction offers adistinctive experience.

When a library melds the legacy of its past with the possibilities of the future, it is both familiar and comfortable, yet novel and inspiring. Whether a visitto grab a cup of coffee, a crime thriller, or conversation with a friend, a library is incomparable in its potential to offer assorted solutions to an equallyvaried group of people. It’s a space that inspires joyful giggles and enthusiastic epiphanies. Yet, it is also unrivaled in its capacity to embrace everyoneregardless of circumstance, even if all they need is a shelter from life’s storm. Today’s libraries are truly community catalysts; they are designed to bringpeople together and as a result are transforming neighborhoods.

We call this new approach the Library of the Future. In fact, though, the library of the future is not only a return to the tradition of the past. It is also

(Photo: Wayne Johnson/Main Street

Studio)

Experiences, not collections, define libraries of the future http://www.desmoinesregister.com/story/opinion/abetteriowa/2016/08/12...

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already the library of today. Take, for example, the Cedar Rapids Public Library, which was honored in 2015 with an AIA/ALA Library Building Award. Tnew library replaced the previous facility damaged by the floods of 2008. The library did not grow appreciably in size, nor was it located in a dramaticaldifferent part of the city. Yet, the impact of the community is undeniable.

(Photo: Wayne Johnson/Main Street Studio)

One would expect an increase in visitors initially, explained easily by the novelty of a new space. Since opening in 2013, though, the library has increascirculation, visitors, use of computers and meeting rooms, and participation in events in some cases by the hundreds of thousands over the pre-floodfacility. Visits increased by more than 200,000, library program participants nearly tripled, and meeting room usage went from below 15,000 attendees well more than 130,000. Circulation increased as well by 200,000, making the Cedar Rapids Public Library the highest circulating library in the state.

Perhaps even more significant is the fact that there have been dozens of weddings, concerts, church services and celebrations. As architects that desilibraries, we are humbled that our lifework is dedicated to creating spaces that will be embraced by communities in ways yet to be imagined. The libraryof the future is indeed now.

Cedar Rapids Public Libraryfrom OPN Architects

BRADD BROWN is a principal at OPN Architects and 2016 AIA/ALA Library Building Award juror. Contact: [email protected]

Read or Share this story: http://dmreg.co/2bneEiZ

Experiences, not collections, define libraries of the future http://www.desmoinesregister.com/story/opinion/abetteriowa/2016/08/12...

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8/26/2016 Albert City Public Library director attends Iowa Library Association 2016 Leadership Institute

http://www.stormlakepilottribune.com/story/2331525.html 1/2

Albert City Public Library director attends Iowa LibraryAssociation 2016 Leadership Institute

Thursday, August 18, 2016

From July 27­29, the Iowa Library Association provided their Leadership Institute for 25 people employed invarious library services throughout the state. Mary Johnson, Director of the Albert City Public Library, waschosen by the ILA to attend this year at the Hotel Kirkwood Center in Cedar Rapids. It was an intensive 2.5 dayconference with nationally recognized leadership instructor, Maureen Sullivan. The institute was funded in partby the Institute of Museum and Library Services and by the Iowa Library Association Foundation. The ILA hassponsored leadership institutes every other year since 2004 with Maureen Sullivan at the helm. These institutesare designed to equip people to serve better and develop leaders for their community, at the county and statelevel, and beyond.What is leadership? Here are some definitions: "Leadership is the capacity to translate vision to reality"­­WarrenBennis, "The key to successful leadership today is influence, not authority."­­Ken Blanchard, "When the bestleader's work is done the people say, "We did it ourselves." ­­Lao Tzu, and "The new leader is a facilitator, notan order giver."­­John Naisbitt. This was an intensive study of all aspects of leadership. The institute coveredrisk taking, creativity, leading change, transforming libraries, teamwork, conflict management, problem solving,negotiation, coaching and personal planning. Johnson said, " The institute carried a lot of information to absorbin two and a half days, but we all came away with the tools to continue the process of developing our leadershipskills." The participants were encouraged to lean on each other for support ­­ a big tool to hang on to in theprocess of change. The institute taught that everyone is creative! People are not just creative in music and thearts, but in ways of thinking about things inside and outside the box and in application of those ideas. A goodleader helps people take their vision and turn it into reality. Dreams can really come true!

The group was able to tour the Cedar Rapids Public Library­ a new library with everything one could imagine! Ithas many levels with escalators and elevators, a beautiful auditorium, a cafe, spacious kids area with innovativeseating , 70 computers for adults along with private areas for family use, several conference rooms, 6 or 8 AWEfor children, the latest in automated movie check out, unique seating around modern fireplaces, lots of windowsand even a roof top terrace overlooking a beautiful park! The place is an absolute work of art! If you get achance, it is well worth your time to stop by, Johnson said.

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Normal looks for inspiration in Iowa libraries | Local News | pantagraph.com http://www.pantagraph.com/news/local/normal-looks-for-inspiration-in-...

1 of 4 8/18/2016 12:11 PM

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Normal looks for inspiration in Iowa libraries | Local News | pantagraph.com http://www.pantagraph.com/news/local/normal-looks-for-inspiration-in-...

2 of 4 8/18/2016 12:11 PM

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8/26/2016 CRPL Wins State Environmental Award | Design Engineers MEP

http://www.designengineers.com/2016/01/crpl­wins­state­environmental­award/ 1/1

CRPL Wins State Environmental Award | Design EngineersMEP

Cedar Rapids Public Library Wins First Place Environmental Award

Cedar Rapids Public Library was awarded first place in the commercial/civic category of the 2015 bestdevelopment awards. These awards are presented by a non­profit called 1,000 Friends of Iowa that focuses onresponsible land use. The awards are intended to recognize projects that connect development and quality oflife, according to the group, which promotes smart growth principles as a way to achieve socially, economically,and environmentally sustainable communities.

The $45 million LEED Platinum library includes a 24,000 square foot green roof which features rainwaterharvesting for irrigation. The rainwater harvesting system captures 90% of normal annual rainfall and 100% ofall rainfall up to 1 inch. Sustainability was a core component of the project that is 11 percent bigger than theprevious yet was touted as using one third of the energy as its antecedent.

Congratulations to the entire team on this great award!

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Finance Overview Library Budget ending July 31, 2016

July Month Actuals

Fiscal Year Budget

Fiscal Year YTD Actuals

Percentage + / -

Monthly Average

**Total Main Revenues** 11,147.13 385,000.00 11,147.13 3% - **Total Other Revenues** 21,958.63 315,274.00 21,958.63 7% -

**Total Revenues** 33,105.76 700,274.00 33,105.76 5% - **Total Personal Service, Internal

Accounting, & Related** 383,792.00 4,533,989.68 383,792.00 8% -

**Total Materials - Books, Periodicals, Subscriptions** 27,448.51 50,000.00 27,448.51 55% -

**Total IT** 61,049.86 240,220.00 61,049.86 25% - **Total Facility** 4,227.49 655,287.60 4,227.49 9% -

**Total Community Relations & Programming** 58,333.40 72,500.00 58,333.40 6% -

**Total Other** (25.64) 369,531.11 (25.64) 0% - **Total Expenditures** 534,825.62 5,921,528.39 534,825.62 9% -

**Net Revenues over/(under) Expenditures**

(501,719.86) (5,221,254.39) (501,719.86) 0% -

July 2016

General Fund: Library (Dept 151XXX): Revenue: Total revenues received are at 5% of budget, 8% way through fiscal year.

o Transfer in of 15,874 is to offset the flood insurance expense. Last year of Flood LOST revenue.

Expenditure: Library has spent 9% of budget, 8% of the way through the fiscal year.

Personal Services: is on target with expected budget YTD. 8% of budget expensed • Overtime is below budget at 0% spent.• Budgeted in personal services is refresh savings. There is a calculation that each department of the

general fund will save by vacancies, leave of absences, delayed hirings, etc. FY17 calculated amount is$86,039.55

Discretionary Expenses: are over budget at 15% of budget spent FYTD. • Accounts over budget to review/watch are Computer Hardware, IT services - External, Phone Services,

Training, Postage & Freight, Equipment/Furniture/Fixtures, Books & Subscriptions. • Other categories are under and can cover the overage as long as your budget as whole can cover the

overages at fiscal year end.

Fleet & Facilities: is on target for the spent year to date vs budget. 8%. • Facilities Maintenance billings for services not yet billed for July (normal to be at least 1 month behind)

o Average monthly cost is to be determined.

Non-Discretionary Expenses: Electricity is at 0%. Natural Gas is at 0%. Vehicle gasoline charges thru July are at 0%. City Accounting services are at 10%, IT are based on actual costs at 0 for July 2016

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• IT budget of $6,940.84 is for the EAS Allocation. EAS = Database Management, Application/WebDevelopment and Support

The rest of the accounts are not in your control and will have budget added or will be billed at budgeted levels.

Library CIP (fund 316): (Anything coded to this fund – must have a project # associated with it)

Revenue: • Budgeted at $500,000.

Expenditure: o Adopted budget of $500,000.o Activity to report thru July 2016 is $32,816.86 or 7% of budget

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Director’s Report

Sept. 1, 2016

Department Updates

The Community Relations department has spent August finalizing the program plans for fall and winter. A comprehensive program calendar is being developed across departments for the year. Staff has also been working on the first issue of “The Reader,” which will be included in the Sept. 18 issue of “The Gazette.” The issue will have a sports theme tie-in for fall football madness. Preparations have also begun for September: National Library Card Sign-Up Month. We are planning another door-to-door campaign to increase the number of library card holders in the community. The new website launched over the summer and we spent much of August editing and adjusting the site to make it work as well as we can. We will continue to work on the site as we move forward. The Summer Dare ended in July, and the August wrap-up meeting reviewed what worked, what didn’t, and areas of improvement. Plans will begin soon for next summer.

At the end of July, volunteers played a large role in the Summer Dare Celebration party at Greene Square. For this event, 28 volunteers gave over 50 hours to help the community celebrate an amazing Summer Dare program. They helped with bubbles, games, crafts, volunteer check-in, trash pick-up, and more. An event of this size simply wouldn’t be possible without the assistance of these generous volunteers.

In August, Kaity Lindgren began her role as the library’s new VISTA member. Kaity launched into her new role with the Summer Dare program at Kids on Course University. She is also assisting the Summer Dare team as we move into our evaluation of this year’s program. Volunteer Hours in July 2016: Downtown = 651; Ladd = 152; Total = 803

The Materials Department is currently looking toward the Fall and Spring publishing seasons. We’re continuing to order further ahead of publication dates to allow for better service to patrons interested in placing holds but it also allows us to better plan our purchasing. Our largest materials vendor, Baker & Taylor, will move us to a new purchasing platform in mid-September that will allow us to track the materials budget much more closely. We anticipate that migration to take a few weeks for acclimation before we start to use it full time.

Ladd continues to be a focus for us, with reference librarians spending regular days there to work on updating the collection. We’re able to use reports from our new analytics software to target areas of the collection with the most need. A planned inventory in September will allow us to do more accurate analysis. The library’s eBook use continues to grow after the introduction of eResource Central with each month topping the last for eBook circulation.

The Operations Branch Services team is preparing for the staff selection process for 2017 as negotiated in the union contract. Based on the contract we must have everything published by October 1. The team is also reviewing the new scheduling software options and preparing for the implementation of whatever product is chosen. We have 10 staff scheduled to train and receive certification on Mental Health First Aid the second week of September. We are also in the process of reviewing our process for successfully implementing the library’s behavior policy.

The Technology Solutions team implemented in-house laptop circulation at Ladd and so far we are seeing positive results. We

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will implement a similar model downtown as well. In addition the team is working on several projects:

• Finalizing updates to the new website • Software selection for staff scheduling • Wi-Fi Circulation project

Youth Services. A new coding class for kids will be offered starting in September. Our former VISTA worker identified a progression of programs to complement the classes we have offered in the past. A schedule for Saturday STEAM programs has been established from Sept. 10, 2016, through May 27, 2017. Themes have been set for the programs in September through December. Partner programs, like Playtime Poppy and CR Children’s Opera, and holiday programs, like the Halloween Party and Valentine’s Party, have been included in the Saturday program planning.

Family Connections Library (FCL) hosted a Healthy Child Screening event on Friday, Aug. 19 at Ladd Library. Children ages 0-5 years received free vision, hearing, dental and developmental screenings. Twenty children from 12 families were screened. In addition to the screenings, community resources such as Linn County Public Health, HACAP health and wellness programs, KidsSight, Young Parents Network, and Medicaid MCO AmeriHealth Caritas were on hand to help families. The HACAP Mobile Food Pantry distributed 3,300 pounds of food to 68 households from the Ladd Library parking lot during a one-hour period. The food included not only non-perishables, but also frozen meat, fresh vegetables/fruit and pastries/bread. Overall the day was a great success! Family Connections will coordinate future Mobile Food Pantry dates at Ladd Library.

Great Stories

I just helped a patron get movies from the dispensers on the 2nd floor. He had a neck brace and did not look comfortable. I assisted him with retrieving a handful of DVDs. He said he really appreciates the way the DVD checkout is set up and that there is someone near the system to help, and the dispensers are user friendly even while in a neck brace. -Justin Vasey I had a mom and her two daughters come in to the library. They had just moved from Florida and wanted to see what we had to offer. They were so excited that I could barely get the card made. “This is the biggest library I have ever seen!” “Do you have movies? I bet they have movies.” “Whoa! It is so cool in here.” “Is that a café? Okay, I have to high five you now.” Mom was so delighted that she was on the phone with dad, telling him to come down to the library, before I had even finished her card. Dad came down and got a card about 10 minutes later. -Molly Garrett

I was helping a woman find a book in Child Care in the Children’s Library and after we located it, she found several other useful resources. When she came up to check out at the self-check she said this library is the best place ever with great resources. Her seven children love coming here and would prefer the library to the park. -Jolene Whiting Yesterday, I guided an impromptu tour with a group of seven women. They all grew up in Cedar Rapids as close friends from preschool through graduation before settling in different cities, scattered across the country. They came “home” for the first time together after leaving over 40 years ago, having last seen each other 10 years ago. We spent about an hour together for one of the best tours I’ve ever done because their company was delightful. They loved the library and were so pleased that Cedar Rapids has such an amazing place. -Jessica Musil

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Top Level Bowling Chart

Initiative JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNC/D C/D C/D C/D C/D C/D C/D C/D C/D

C C C C C C C C C C C C

C C C C C C C C C C

C C C C C C C C C

A A A

A A A A

A A A A A

A A A A A A

A A A A A A A A A A

D D D D

E E E

E E E E E E E E E

H/D H/D H/D H/D H/D H/D

H H H H H H

H H H H H

H H H H H H H

E

E E E E E E E E

E E

H H

H H H H H H H H H

H H H H

H H H H

D D D D D

D/H D/H D/H D/H D/H D/H

Decrease in number of incident reports

Implement circulation of wifi by end of Q1

Establish baseline usage stats

Deploy resources and initiate research to better understand who we serve and where our opportunities lie

Participate in ICMA and Edge Survey to benchmark our services and identify needs for long range planning

Identify services with highest value to customers

10% increase in circulation statistics

Decrease CRPL transits between branches 20%

Establish participation in request module usage

Baseline patron satisfaction by 10/1

Introduction of 3-5 kits by September, 2017

35 circulations of collection by September, 2018

Redeploy 20% of staff hours to areas with highest customer value

Simplify top 5 customer valued processes

Establish a net promoter score baseline

Identify key staff for facilitator training to assist community initiatives by December, 2016

Present 4 multi-session coding workshops between September 2016 -June 2017

Complete 18 Saturday STEAM programs by 5-31-17

Launch first issue September 2016

Conduct a programming needs assesment by April 2017

Coordinate with FCL to present at least 4 0-5 programs

Launch YouTube Channel February 2016

Host at least 4 "Living your Legacy" Programs by June 2017

Get the mini reader distributed into schools with a reach of 3,500 students December 2016

Increase social media engagement by 30% by May 17

CRPLCalendar of Initiatives