ISO 9000:2000ISO 9000:2000

Overview of the Overview of the presentationpresentation

Why so many companies adopt ISO?Why so many companies adopt ISO? What is ISO and ISO 9000:2000?What is ISO and ISO 9000:2000? Objectives and benefits of Objectives and benefits of

ISO9000:2000ISO9000:2000 8 principles (backbone) of 8 principles (backbone) of

ISO9000:2000ISO9000:2000

IntroductionIntroduction

There are many companies in the There are many companies in the world have already adopted to ISO world have already adopted to ISO 9000,Why?9000,Why?

Because it controls quality. It Because it controls quality. It saves money. Customers expect saves money. Customers expect it. And competitors use it.it. And competitors use it.

IntroductionIntroduction

ISO 9000 applies to all types of ISO 9000 applies to all types of organizations. It doesn't matter organizations. It doesn't matter what size they are or what they what size they are or what they do. It can help both product and do. It can help both product and service oriented organizations service oriented organizations achieve standards of quality that achieve standards of quality that are recognized and are recognized and respected throughout the world.respected throughout the world.

What is ISOWhat is ISO

ISOISO is the is the International International Organization for Organization for StandardizationStandardization

Established in 1947 Established in 1947 and located in and located in Switzerland Switzerland

Its members come Its members come from over 120 from over 120 national standards national standards bodies bodies

What is ISO 9000:2000What is ISO 9000:2000

ISO 9000 ISO 9000 refers to a set of quality refers to a set of quality management standards management standards

Present guidelinesPresent guidelines Establishes a start point for Establishes a start point for

understandingunderstanding

the standardsthe standards Defines the fundamental terms and Defines the fundamental terms and

definition used in the ISO 9000 familydefinition used in the ISO 9000 family

What is ISO 9000:2000What is ISO 9000:2000

The ISO 9000 2000 Standards The ISO 9000 2000 Standards apply to all kinds apply to all kinds of organizations in all kinds of of organizations in all kinds of areas.areas.

E.g. computing , financial services , E.g. computing , financial services , accounting , banking , accounting , banking , telecommunications , education telecommunications , education

Objectives of ISO 9000:2000Objectives of ISO 9000:2000

Enable integration of management Enable integration of management systemsystem

like ISO9000, ISO14000, OHS18000like ISO9000, ISO14000, OHS18000 Reach stakeholders’ requirementsReach stakeholders’ requirements Enable implementation of continuous Enable implementation of continuous

improvementimprovement Simple to use and easy to interpretSimple to use and easy to interpret

Objectives of ISO 9000:2000Objectives of ISO 9000:2000

ISO's purpose is to facilitate ISO's purpose is to facilitate international trade by providing international trade by providing a single set of standards that a single set of standards that people people everywhere would recognize and everywhere would recognize and respect.respect.

Benefits of ISO 9000:2000Benefits of ISO 9000:2000

Improved customer satisfactionImproved customer satisfaction Reduced costs of qualityReduced costs of quality Improved productivity and qualityImproved productivity and quality Improved internal communicationImproved internal communication Improved working efficiencyImproved working efficiency Increase the competitive powerIncrease the competitive power Transparency of processTransparency of process

Benefits of ISO 9000:2000Benefits of ISO 9000:2000

Motivate the staff of the companiesMotivate the staff of the companies Increase the credibility of the Increase the credibility of the

customercustomer Reduce the probability of error in the Reduce the probability of error in the

working processworking process

8 principles of ISO-9000 ： 2000

Customer focus System approach

Leadership

Involvement of people

Process approach

Continuous Improvement

Factual Improvement

Supplier Relationship

Principle 1:Customer focusPrinciple 1:Customer focus

Organization depend on their Organization depend on their customercustomer

Understand current and future Understand current and future customer’s needscustomer’s needs

Meet customer requirementMeet customer requirement

Principle 2: LeadershipPrinciple 2: Leadership

establish the purpose and direction

Provide resources

Distribute the work to the staff

Motivation policy

Correct the direction and continuous improvement

Reach the target

Principle 3 : Involvement of Principle 3 : Involvement of peoplepeople

Involvement of people = working Involvement of people = working target + working ability + working target + working ability + working intentionintention

Actively seeking opportunities to Actively seeking opportunities to make improvementsmake improvements

Freely sharing knowledge and Freely sharing knowledge and experience in teams and groupsexperience in teams and groups

Principle 4 : Process Approach

Defining the process to achieve the Defining the process to achieve the desired resultdesired result

Identifying and measuring the inputs Identifying and measuring the inputs and outputs of the processand outputs of the process

Principle 4 : Process Principle 4 : Process ApproachApproach

Product

Machine Man Measurement

Materials Method Environment

Principle 5 : System Principle 5 : System ApproachApproach

Define the system by identifying or Define the system by identifying or developing the processes that affect developing the processes that affect a given objectivea given objective

Continually improving the system Continually improving the system through measurement and through measurement and evaluationevaluation

Establishing resource constraints Establishing resource constraints prior to actionprior to action

Principle 6 : Continuous Principle 6 : Continuous ImprovementImprovement

Continual improvement should be a Continual improvement should be a permanent objectives of the permanent objectives of the organization.organization.

Continually improving the efficiency Continually improving the efficiency of all processof all process

Increase competitive powerIncrease competitive power

Model of ISO 9000:2000Model of ISO 9000:2000

Customerrequirement

Principle 6 : Continuous Improvement

Management

Responsibility （ 5 ）

Resource

management （ 6 ） Measurement, analysis

and improvement （ 8 ）

Product

Realization （ 7 ） product

inputoutput

Information flow

Value increment activity

Satisfactioncustomer

Use of ISO 9000as Continuous Use of ISO 9000as Continuous improvementimprovement

Plan•What to do?•How to do it?

Do•Do what wasplanned

Check• Did things happenaccording to plan?

Act•How to improvenext time?

Deming’s wheel (P.D.C.A)

Principle 7 : Factual Principle 7 : Factual approachapproach

Effective decisions are based on the Effective decisions are based on the analysis of data and informationanalysis of data and information

Make sure the organization have Make sure the organization have accurate information and dataaccurate information and data

Make decisions and taking the action Make decisions and taking the action based on the results of logical based on the results of logical analysis balance with experience and analysis balance with experience and intuitionintuition

Principle 8 :Supplier Principle 8 :Supplier RelationshipsRelationships

An organization and its suppliers are An organization and its suppliers are interdependent, and a mutually interdependent, and a mutually beneficial relationship enhances the beneficial relationship enhances the ability of both to create valueability of both to create value

Select the supplier carefullySelect the supplier carefully Create clear and open Create clear and open

communication with suppliercommunication with supplier

ConclusionConclusion

Many benefits if the companies carry Many benefits if the companies carry out ISO9000:2000out ISO9000:2000

Need great innovation Need great innovation

ReferenceReference

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