J U L Y F I F T E E N &S I X T E E N

2 0 1 4 N H C I R C L E R U N O F F

July 16th and 17th, 2013

O F F I C I A LR U N O F FP R O G R A M

Official Runoff Program

O F F I C I A L P R O G R A M G U I D E

NH CIRCLE RUNOFF • 2014

Welcome2 0 1 4 N H C I R C L E R U N O F F

REBATE REVOLUTION MARKHAM, ONTARIO CANADA

• Allison Grummett• Ashley Vandenbrink

• Chloe Beckford• Eva Semenova

• Akan Mustafa

GOING IN CIRCLES TORRANCE, CA

• Hector Rangel• Adam Chun• Kathia Molina• Karen Goldberg• Catherine Petrillo

THE LITTLE TITLE THAT COULD

IRVING, TX

• Emily Lenington• Diana Alvaro

• Kayla Stockton• Jim Huynh

EVOLUTION DAVENPORT, IA

• Ben Aldrich• Jay Jones

• Shawn McCullum

CHAAARGE! TORRANCE, CA

• Jose Heredia• Michael Tabares• Jordan Hernandez• Pio Joph Angcaco• Clint Allison

MTFDJ WINDSOR LOCKS, CT

TORRANCE, CA• Michael Egli

• Devin Quiller• Tito Morales

• Jeffrey Greening• Felipe Garcia

T U E S D A Y • J U L Y F I F T E E N

iNSECURE TORRANCE, CA

• Ronnie Gamble• Rich Sialana• Loc V Nguyen• Greg Yamasaki

PACK IT UP DAVENPORT, IA

• Leo Vondran• Rosaline Gajeski• William Long• Paul Jones• Robert Goodwin

THEME: To improve the manual commercial rebate process. THEME: To improve the flow of materials through the DSO dock.

THEME: Creating a resource for Honda associates to review the process improvements presented through NH Circles.

THEME: Improve the battery charging process.

THEME: Title Release Process. THEME: Improve training in Parts Centers.

THEME: Improve access to AHM Staff Application. THEME: Reduce congestion in the Packing Department.

10:00am -3:00pm 100-1E-13 • 100-1E-5&7

C I R C L E S M A R K T H E S P O T • 2 0 1 4 N H C I R C L E R U N O F F 2

Honda takes great pride in the NH Circle Process. Associates all over the globe have embraced this Process as a way to make significant improvements in the way you do business. Many new and innovative processes have been implemented throughout the Honda network, as a result of associates taking on challenges and using the quality tools available through the NH Circle Process. This year just adds to the growing tradition of the associates who embrace and exemplify Honda's relentless challenging spirit.

W E D N E S D AY • J U LY S I X T E E NT U E S D A Y • J U L Y F I F T E E N

STARTING POWER HOFFMAN ESTATES, IL / TORRANCE, CA

• Jeff Dwyer• Samantha Kim

• Tim Brusher• Steve Tanisaka• Bill Waterstraat

THE MOBILIZERS TORRANCE, CA

• David J. Gonzalez• Naomi Kawamoto• John F. Hagelberg• Jon Fitzsimmons • Robert Franklin

THE NEXT THING T.N.T.

ALPHARETTA, GA

• Luke D. Range• Amalia N. Garcia

• Steve Ngo• Wendi B. Schober

HONDA BOX OFFICERS H.B.O.

DAVENPORT, IA

• Stan Speed• Detriss McDowell

• Lee Martin • John Druhl

MAD MAT MARKHAM, ONTARIO CANADA• Steven Scott• Daniel Ross• Pee Jay Petag• Mary Leigh Burrowes • Julien Ethier• Alexandre Roger

EXCESS BAGGAGE MT. LAUREL, NJ

• Cynthia Fuller• Keila Mickle• Jason Taylor

• Roger McDowell• Kurt McIntosh

THE A-TEAM ALPHARETTA, GA

• Todd White• Padero Martin• Damian Aguilera• Samuel Fuqua• Annette Ganizani

IN-CORE-ECTTROY, OH

• Athina Emory• Matt Nelson

• Melissa Romanoli• Josh Artz

FRENCH COAST 40 FRENCH CAMP, CA

• David Santana• Daniel Martinez• Manny Farinas• Cy Valdes

FAST & FURIOUS FEEDBACK TORRANCE, CA

• Heidi Kabage• Elizabeth Clogg

• Teri Spencer• Gavin Murray

• Jorge Villanueva

PERMENATORS DAVENPORT, IA

• Benton A. Anderson• Matt Coleman

• Angie Shoff• Tonya Creasy

• Tony Danielsen

PHONE E-EXPRESSTORRANCE, CA

• Margaret Vargas• Bryan Davis• Don Zapico

• Carl Hughes• Mario Tello

MOVING FOUR-WARDHOLYOKE, MA

• Timothy Sheperd• Antonio Bermudez• Janira Rodriguez• Gregory Jalbert• Matt Donovan

FREE FALLING FRENCH CAMP, CA

TROY, OH• Richard Lopez

• Rickey De La Cruz• Kristina Peele• Virginia Flores

• Jeff Flores

HERE COMES THE BOOMALPHARETTA, GA / WINDSOR LOCKS, CTMT. LAUREL, NJ / TROY, OH

• Dean Eifert• Robert McQuaig II• Graham Davis• Craig Wilson• Dana Vitanza

10:00am -3:00pm 100-1E-13 • 100-1E-5&7

THEME: Improve Customer Service through "one phone contact resolution." THEME: Reduce inbound damage costs by 10%.

THEME: Reregistration Process Improvements. THEME: Reduce packaging cost and waste reduction.

THEME: Process improvement of the Automotive Customer Service Survey. THEME: Recycle 100% of divert labels.

9:00am -12:00pm 100-1E-13 • 100-1E-5&7

THEME: Customer Safety and Satisfaction. THEME: Reduce damage in sheet metal and high dollar parts.

THEME: Improving communications and training between AHM and Dealers. THEME: Eliminate Excess Vehicle Factory Floor Mats in PRC.

THEME: Compliance Awareness. THEME: Reduce waste.

THEME: Improve the current process used to account for DSO assets. THEME: Reduce the number of collapsed pallets that occur during rail transit.

THEME: Process improvement and cost reduction.

C I R C L E S M A R K T H E S P O T • 2 0 1 4 N H C I R C L E R U N O F FC I R C L E S M A R K T H E S P O T • 2 0 1 4 N H C I R C L E R U N O F F 43

P R E S E N T A T I O N S C H E D U L ETIME ROOM TEAM NAME DIVISION LOCATION

10:00am -10:30am 100-1E-13 Rebate Revolution Honda Canada Canada10:30am -11:00am 100-1E-13 Evolution Parts, Service & Tech Davenport, IA11:30am -12:00pm 100-1E-13 Going in Circles HR & Parts Torrance, CA12:00pm -12:30pm 100-1E-13 Chaaarge! Parts, Service & Tech Torrance, CA1:30pm - 2:00pm 100-1E-13 The Little Title That Could AHFC Irving, TX2:00pm - 2:30pm 100-1E-13 MTFDJ Parts, Service & Tech Windsor Locks, CT / Torrance, CA

2:30pm - 3:00pm 100-1E-13 iNSecure Auto Sales & Finance Torrance, CA

10:00am -10:30am 100-1E-5&7 Pack it Up Parts, Service & Tech Davenport, IA10:30am -11:00am 100-1E-5&7 Phone E-Express AHFC Torrance, CA11:30am -12:00pm 100-1E-5&7 Free Falling Parts, Service & Tech French Camp, CA / Troy, OH12:00pm -12:30pm 100-1E-5&7 Moving FOUR-Ward AHFC Holyoke, MA1:30pm - 2:00pm 100-1E-5&7 Here Comes the Boom Parts, Service & Tech Alpharetta, GA / Windsor Locks, CT

Mt. Laurel, NJ / Troy, OH

2:00pm - 2:30pm 100-1E-5&7 Fast & Furious Feedback Parts, Service & Tech Torrance, CA2:30pm - 3:00pm 100-1E-5&7 Permenators Parts, Service & Tech Davenport, IA

TIME ROOM TEAM NAME DIVISION LOCATION9:00am -9:30am 100-1E-13 in-CORE-ect Parts, Service & Tech Troy, OH9:30am -10:00am 100-1E-13 Starting Power Parts, Service & Tech Hoffman Estates, IL / Torrance, CA

10:30am -11:00am 100-1E-13 Honda Box Officers Parts, Service & Tech Davenport, IA11:00am -11:30am 100-1E-13 The Mobilizers Auto Sales Torrance, CA11:30am - 12:00pm 100-1E-13 Mad Mat Honda Canada Honda Canada1:00pm - 5:00pm 100-1E-13 Development Summit

9:00am -9:30am 100-1E-5&7 TNT - The Next Thing AHFC Alpharetta, GA9:30am -10:00am 100-1E-5&7 Excess Baggage Parts, Service & Tech Mt. Laurel, NJ10:30am -11:00am 100-1E-5&7 The A-Team Parts, Service & Tech Alpharetta, GA11:00am -11:30am 100-1E-5&7 French Coast 40 Parts, Service & Tech French Camp, CA1:00pm - 5:00pm 100-1E-5&7 Development Summit

TUESDAY, JULY 15 2014

WEDNESDAY, JULY 16 2014

B R O A D C A S T S C H E D U L EPACIFIC CENTRAL EASTERN TEAM NAME DIVISION LOCATION10:00am 12:00pm 1:00pm Rebate Revolution Honda Canada Canada10:30am 12:30pm 1:30pm Evolution Parts, Service & Tech Davenport, IA11:00am 1:00pm 2:00pm Pack it Up (Tape Delay)* Parts, Service & Tech Davenport, IA11:30am 1:30pm 2:30pm Going In Circles HR & Admin Torrance, CA12:00pm 2:00pm 3:00pm Chaaarge! Parts, Service & Tech Torrance, CA12:30pm 2:30pm 3:30pm Phone E-Express (Tape Delay)* AHFC Irving, TX1:00pm 3:00pm 4:00pm Free Falling (Tape Delay)* Parts, Service & Tech French Camp, CA / Troy, OH

1:30pm 3:30pm 4:30pm The Little Title That Could AHFC Irving, TX2:00pm 4:00pm 5:00pm MTFDJ Parts, Service & Tech Torrance, CA2:30pm 4:30pm 5:30pm iNSecure Auto Sales & Finance Torrance, CA3:00pm 5:00pm 6:00pm Fast and Furious Feedback

(Tape Delay)*Parts, Service & Tech Torrance, CA

TUESDAY, JULY 15 2014

WEDNESDAY, JULY 16 2014

C I R C L E S M A R K T H E S P O T • 2 0 1 4 N H C I R C L E R U N O F FC I R C L E S M A R K T H E S P O T • 2 0 1 4 N H C I R C L E R U N O F F 65

PACIFIC CENTRAL EASTERN TEAM NAME DIVISION LOCATION7:30am 9:30am 10:30am Here Comes the Boom

(Tape Delay)*Parts, Service & Tech Alpharetta, GA / Windsor Locks,

CT / Mt. Laurel, NJ / Troy, OH

8:00am 10:00am 11:00am Moving 4-ward (Tape Delay)* AHFC Holyoke, MA8:30am 10:30am 11:30am Permenators (Tape Delay)* Parts, Service & Tech Davenport, IA9:00am 11:00am 12:00pm in-CORE-ect Parts, Service & Tech Troy, OH9:30am 11:30am 12:30pm Starting Power Parts, Service & Tech Hoffman Estates, IL

Torrance, CA10:00am 12:00pm 1:00pm TNT - The Next Thing

(Tape Delay)*AHFC Alpharetta, GA

10:30am 12:30pm 1:30pm Honda Box Officers Parts, Service & Tech Davenport, IA11:00am 1:00pm 2:00pm The Mobilizers Auto Sales Torrance, CA11:30am 1:30pm 2:30pm Mad Mat Honda Canada Canada12:00pm 2:00pm 3:00pm Excess Baggage (Tape Delay)* Parts, Service & Tech Mt. Laurel, NJ12:30pm 2:30pm 3:30pm The A-TEAM (Tape Delay)* Parts, Service & Tech Alpharetta, GA1:00pm 3:00pm 4:00pm French Coast 40 (Tape Delay)* Parts, Service & Tech French Camp, CA

* Presentations will run simultaneously in two rooms. Some presentations are on a tape delay and are labeled accordingly.