kaspersky smb onderzoek rapport nl jan 2013

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Kaspersky Lab PR Survey 2013 Report Netherlands_V1.0

©TNS 2012

TNS Infratest

Contents

1 Summary 03

2 Survey Information 06

3 Loss of Equipment 10

4 Data Security & Encryption 15

5 Policies & Employment 21

2

Kaspersky Lab PR Survey 2013 - Netherlands

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1 Summary


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Summary

Loss of Equipment

82% of respondents use Smart Devices for Business Communication.

For around one third a data loss would have a high negative impact.

Most stolen or lost items are USB sticks, facility keys and office equipment.

43% spend less than 5.000€ per year for replacing equipment generally, nearly one third of respondents is not able to amount for electronic devices, 66% of lost equipment is reported within one working day.

Data Security & Encryption

More than 1/3 of mobile devices is to an amount of less than 10% connected to the corporate network, on average 10% of respondents do not have any information about connection to corporate network. 37% working outside the office are 2 days or more a week connected to corporate network, 1/3 of respondents is nearly never connected.

Only 32% of respondents have a clear picture of business data carried out on employee-owned devices.

30% state a full encryption for all mobile devices.

Only 20% made a cost evaluation for encryption vs. data loss; result with no clear ratio tendency.

48% do not see an advantage of encryption instead of mandatory password.

Loss of Equipment / Data Security & Encryption

4


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Summary

Policies & Employment

Around 45% of respondents estimate an advantage for recruiting allowing usage of employee-owned mobile devices.

13% stated a job declination because of IT-related issues (such as no social media allowed, no notebook / laptop or smart phone provided).

15% report a drop out during the probationary period / first months of employment due to IT-related issues.

Policies & Employment

5


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2 Survey Information


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Survey information

7

Fieldwork & Method

• 11th-28th January 2013 • Usage of Lightspeed Research Access Panel (LSR) for all countries • Online Interviews

Countries • Belgium • Denmark • Finland • France • Germany • Italy • Netherlands • Norway • Portugal • Spain • Sweden • UK

N=166 … … … … … N=180 … … … … …

Target Persons • IT Decision Makers and Influencers (LSR B2B Access Panel) • in companies with 10-500 employees

Topic • PR-Survey about data security and encryption on mobile devices

Questionnaire • Identical questionnaire for all countries • 10 minutes (22 questions), statistics


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63

28

9

10-99

100-249

250-500

Statistics (1/2)

8

9

23

17

47

3 solely responsible

primary decision-maker

specialist decision-maker

influencer

expert

SQ2.

Role description

SQ1.

Employees at Company

50 50

Influencer

DecisionMaker

Role combined

% %

%


SQ1. How many employees work at your company in total? N=180 SQ2. Which of the following statements describes your role in decision-making in your company with regard to purchasing, provider selection or fundamental changes in the context of IT hardware, software or services? N=180

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Statistics (2/2)

9

9

16

14

17 7

2

11

10

6

7 2

Owner

IT

Purchasing

Finance / Accounting

Sales / Marketing

After Sales / Service

Product / Service

Production / Logistics

HR

other

no answer

SQ3.

Company Department

SQ3: Which company department do you work for? N=180


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3 Loss of Equipment


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Mobile Devices and Impact of lost data

82

16 3

yes no don't know

Usage of Smart Phone / Blackberry for business communication

Q4. Do your employees use smart phones or Blackberry devices (their own or company-issued) for business communications? N=180

Q5. What would be the impact to the business if the corporate data stored on an employee’s smart phone / Blackberry device was lost? N=147

2

12

13

45

27

2

catastrophic

significant

minor

negligible

impossible to estimate

don't know

Impact of lost data

• More than 80% use Smart Devices for Business Communication • For around one third a data loss would have high negative impact

%

%

11


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39

38

37

29

26

24

15

11

11

11

4

18

%

16

10

13

8

6

13

2

6

3

3

%

Lost or stolen items – Top List

USB keys / sticks

Chargers for phones or computers

Office equipment

Folders

Smart phone / Blackberry

Keys to access facilities

Key company vehicle

Laptop / notebook computer

Tablet Computer

Company clothing

other

don’t know / no answer

Q6. From the following list, please select the three corporate items lost most regularly by your employees (or stolen from them) N=180 / multiple answers

• USB stick, chargers and office equipment among Top 3 • If lost or stolen, top 1 is USB sticks followed by facility keys and office

equipment Top 1-3 selection Top 1

12


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28

22

25

16

5 3 1

%

Replacing lost / stolen equipment per year

20

18

25

18

11

4 4

%

50.000 to < 100.000€

25.000 to < 50.000€

10.000 to < 25.000€

5.000 to < 10.000€

1.000 to < 5.000€

less than 1.000€

don't know / no answer

Q7. Overall, how much do you spend replacing lost or stolen employee equipment each year? N=180

Q8. Of this, how much do you spend each year replacing lost or stolen smart phones, Blackberry devices, tablet computers and laptops / notebooks? N=148 (respondents who spend more than 1.000€ / year)

• 43% spends less than 5.000€ per year for replacing equipment • Nearly one third is not able to number amount for electronic devices

General spendings Spendings for electronic devices

13


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Replacing lost or stolen equipment per year

17

29

20

11

4 2

17

an hour half a

working

day

a working

day

half a week a week more than

a week

don't know

%

Duration of loss reporting

Q9. How long does it usually take your employees to report the loss of a mobile device? N=180

• 66% of lost equipment is reported within one working day

14


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4 Data Security & Encryption


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Usage and connection of devices

19 20 23

19

12

6

33

14 15 17

11 9

%

Smart Phones / Blackberry Devices

Q10. Do you know how many of your staff use employee-owned Smart phones / Blackberry Devices for business purposes? N=180

Q11. Do you know how many employee-owned Smart phones / Blackberry Devices are connected to your corporate network? N=180

16

9

23 22 23

7

33

9

21

14 13 10

%

Laptops / Notebooks

Q10. Do you know how many of your staff use employee-owned Laptops / Notebooks for business purposes? N=180

Q11. Do you know how many employee-owned Laptops / Notebooks are connected to your corporate network? N=180

30

18 21

13

8 9

37

12

17

13 11 11

%

Tablet Computers

Q10. Do you know how many of your staff use employee-owned Tablet Computers for business purposes? N=180

Q11. Do you know how many employee-owned Tablet Computers are connected to your corporate network? N=180

• More than one third of mobile devices is to an amount of less than 10% connected to the corporate network

• On average 10% of respondents do not have any information about connection to corporate network

16


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30%

11%

17%

8%

29%

5%

almost never

a day once or twice a month

one day a week

two days a week

more than 2 days a week

Don’t know / no answer

Connection to corporate network • 37% working outside the office is 2 days or more a week connected to

corporate network • One third is nearly never connected

Amount of working time outside the office

Q22. How much of your working time do you personally spend outside the office and connected to the corporate network (including working at home)? N=180

17


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Data Security of mobile devices

32

46

14

7

Yes, complete overview

No, but reasonable

overviewNot at all

%

Q12. Do you have a clear picture of all the business data carried on employee-owned devices? N=180

Overview of business data on devices

• Only one third of respondent have a clear picture of business data carried out on employee-owned devices

• 30% state a full encryption for all mobile devices

Encryption of devices

30%

18%

16%

10%

7%

6%

0%

13%

All mobile devices (smart phones,tablets and laptops/notebooks) are

fully encrypted

Only laptops / notebooks are

encrypted, but the full disk

We trust our employees to implementappropriate security by themselves

We only encrypt certain sensitive files

Only some folders on laptops /notebooks are encrypted

Only mobile phones are encrypted

Other, please specify


Q13. How does the company secure mobile devices that are used for work purposes (including both employee-owned and company-owned)? N=180

18


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Costs of encryption

Evaluation of costs for encryption

Q14. Have you ever evaluated how much it would cost your business to introduce full encryption for all mobile devices? N=180

17

26

36

21

%

yes

no, too expensive

and complicated

no, not essential

don't know / no

answer

71

24

5

yes

no

don't know

Q15. Have you compared that cost again the potential financial impact of unencrypted data loss? N=38

Impact of unencrypted data loss

33% State that encryption is more expensive than

data loss

4% State a ratio 1:1

37% State that data loss is more expensive than encryption 26%

Don’t know

Q16. If yes (Q15), what was the ratio between them? (ratio costs for encryption vs. costs of data loss) N=27 (low base!)

• Only a fifth has made a cost for encryption/ loss of data evaluation • Ratio of encryption cost vs. data loss shows that a third states a

negative and 37% a positive ratio towards encryption

%

19


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11%

37%

24%

11%

2%

4%

11%

1

2

3

4

5

more than 5


Protection and devices

48

31

21

yes no don't know

%

Q17. Do you think that mandatory password protection for all mobile devices used for work purposes would protect business data as effectively as encryption N=180

Protection by mandatory password

• 48% do not see an advantage of encryption vs. mandatory password

Amount of mobile devices

Q18. How many mobile devices do you personally use for work-related activity? N=180

20


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Policy and Employment

7

37

32

9 8 7 7

40

21 18

8 6

definitely yes probably yes neither yes nor

no

probably no definitely no don't know / no

answer

%

Advantage and disadvantage of policies in recruiting

Q19. Do you believe that a policy of allowing employees to use their own personal devices for work give firms an advantage when recruiting new staff? N=180

Q20. Do you believe that strict IT usage policies for employees gives firms a disadvantage when recruiting new staff? N=180

• Same amount of respondents (44 & 47%) estimate an advantage as well as a disadvantage of strict or tolerant policies

22


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Impact of IT issues on new employees / candidates

13

69

18

yes no don't know

%

Q21a. Has a candidate ever declined a job offer at your company because of IT-related issues (such as no social media allowed, no notebook / laptop or smart phone provided etc.)? N=180

Declination of job offer

• 13% stated a job declination • 15% can report a drop out

15

65

20

yes no don't know

%

Q21b. Has a new employee ever left your company during the probationary period / first months of employment due to this? N=180

Left company during first months

Kaspersky Lab PR Survey 2013 - Netherlands 23

kaspersky smb onderzoek rapport nl jan 2013

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