lcol cheryl baldwin alla ivask laurie ogilvie april 2012 military family services
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LCol Cheryl BaldwinAlla Ivask
Laurie Ogilvie
April 2012
Military Family Services
DMFS Org Chart – Management Team
Deputy Director Military Family Services
LCol Cheryl Baldwin
National ManagerMilitary Family Services
Alla Ivask
National ManagerPolicy and Program
DevelopmentLaurie Ogilvie
DMFS Org Chart – Corporate Services
Deputy DirectorMilitary Family Services
LCol Cheryl Baldwin
Business Process Manager
Beverly Weber
MFS Communications Manager
Julie Leblanc
MFS InformationCoordinator
Chantal Beauchamp
Administration OfficerMWO Yvonne Lauriault
Administration Support Services
Francine St-Amour
FamilyForceManager
Karen Dooks
Multi-Media Specialist
Michelle Squires
DMFS Org Chart – Program & Policy Development
National ManagerPolicy and Program
DevelopmentLaurie Ogilvie
Policy and ProgramDevelopment Manager
Dean McCuaig
Policy and ProgramDevelopment Manager
In Hiring
Policy and ProgramDevelopment Manager
Lynda Manser
Family Services Program Manager
Linda Tyrrell
Family Services Coordinator
Ty Erwin (Temp)
DMFS Org Chart – Military Family Services
National Manager Military Family ServicesAlla Ivask
Senior Manager Field OperationsSue Goddard
Senior Manager National Programs & ServicesSonia Rowe
Field Operations ManagerEva Marks MacIsaac
Military Family Services AssistantMaria DiVirgilio
Field Operations ManagerAnnette Pinkney
Field Operations ManagerLuc Girard
Field Operations ManagerBarb Bragg
Field Operations ManagerJackie Carle
Family Services Program ManagerLinda Tyrrell
Family Services Manager
Family Information Line (FIL) ManagerRobin Whitford
Family Force ManagerKaren Dooks
FILCoordinatorMireille Bujold
FIL Counsellor (4 days/wk)Pamela Howsen
FIL Counsellor (back up P/T)Alison Timmons
FIL Counsellor (w/e and stats)Christine Sulek
Multi-Media SpecialistMichelle Squires
Web Writer Specialist
Family Services Coordinator
FIL Counsellor (nights 5 days/wk)Heather Robertson
Evolution of CF Family Services
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2008 to 2009• Formal consultations were held with CF leadership, service providers
and families• Hosted two national Military Family Summits to define service gaps
and determine way ahead strategies• Initiated activity IAW Enhancement of CF Military Family Support
Capability SID – 02/09• Way ahead strategies proposed to enhance family services by
building on the strengths of C/MFRCs
2009 / 2010• Researched and proposed enhancements in key support areas:
– Child Care– Access to Medical Care – Mental Health and Social Support– Deployment and Reunion – Employment and Education
• Presented 32 enhancement opportunities for AFC endorsement• CMP directed DMFS to begin work on launching several low cost or
cost neutral initiatives
2010 / 2011 / 2012 Achievements
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• Family Liaison Officers• Community Site Visits• FamilyForce.ca• Partial: C/MFRC Funding Gap• 20th Anniversary of the MFSP• Family Information Line • FamilyForce.ca site administrator
training• LiveChat and e-commerce• Info & Referral Service (Take
Care)• On-line language training
opportunities • Casualty Support Child Care• Shoulder to Shoulder• CFMAP Bereavement Services• Iris the Dragon storybook
• e-Board Training tool (first phase)
• Special Forces Family Support• MOU/ e-business Centre• Community Wellness Index• C/MFRC Pay and Benefits
Review• Transport Directive 340• DAOD revision• CNA Toolkit development• Child Care Review and Report• Interpersonal Conflict
Management Course (partnership with DGADR and StF)
• Mega-training (Feb/Mar 11 & Feb 12)
2010 / 2011 Achievements (cont.)
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• Launch of R2MR Family Module– Train the trainer session with MFRC staff
• Children’s mental health programming– E=MC3– Friends for Life– Children’s Deployment Support Program– Kids have Stress Too– Rainbows– CPET / YPET
• OSI family programs (2 editions)– Partnership with the Royal Ottawa Mental Health Foundation– Development of “The Mind’s the Matter”, an interactive psycho-education
video
• True Patriot Love (TPL) funding provided to communities in need– $150K total– MFRC grant application to TPL
Lessons Learned
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• Local agility vs. national quality and sustainability.
• Voice of the few colours perceived overall program success.
• Arcs of fire – partnerships take lots of work.
• The value of time and space.
• Organizational wellness.
Key Operational Activities - 2012
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Strengthen/demonstrate effective governance and accountability: • Create and deliver customized training resources to strengthen capacity of
MFRC Boards of Directors.• Recommend strategy for next phase of Community Site Visits.• Draft and finalize Service Level Agreement between DGFPFSS and CA NMR
(Europe).• Finalize ELearning Board Tool – MFSP Orientation.• Conduct Board mega training session.• Finalize and distribute MFRC Community Needs Assessment Tool Kit.• Participate in CRS’ review of CF family financial services to demonstrate
relevance, effectiveness, and efficiency.• Evolve eBusiness Centre to include extraordinary funding and end-year
reporting mechanisms.• Re-vamp the Supplemental Agreement template to track site- specific
expenditures and service delivery.• Secure legal review and finalize edits of DND/MFRC Memoranda of
Understanding.
Key Operational Activities – 2012 (cont)
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Increase accessibility and awareness of CF family services:• Create national recruitment campaign to promote benefits of serving as
a volunteer MFRC Board member.• Pursue Board recognition Award.• Participate as a Partner member of the Queen’s Diamond Jubilee Medal
awards process on behalf of the Office of the Governor General of Canada.
• Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or as appropriate, platforms to deliver services to families.
• Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of information and programs accessible to CF families.
• Develop promotional strategy to heighten awareness of national services, including programmatic components of Shoulder to Shoulder, National Referral Service, On-Line language training, the Mind’s the Matter, etc.
Key Operational Activities – 2012 (cont)
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Enhance effectiveness and efficiency of Service Delivery:
• Rationalize US/OUTCAN family services footprint for service delivery.
• Finalize Implementation of SOFCOM Family Support Project.• Create conditions for the establishment of a National MFRC
Association.• Develop Family Information Line and FamilyForce standards and
performance measures.• Legitimize status of Cold Lake MFRC.• Determine relevance of ELearning Library for MFRC Leadership
(Board and Executive Directors).• Establish capacity of in-house family mental health services at
Petawawa MFRC.• Conclude MFRC Compensation and Benefits review.• Realign FLO footprint and funding distribution to match need.• Conclude update to SLT program and curriculum.• Conduct strategic planning and create FY 12/13 Strategic Plan.
Key Operational Activities – 2012 (cont)
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Develop family support services and programs:
• Created preferred employer/employer awareness campaign (“Joining Forces”) in partnership with CF’s RTW and DRes.
• Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and ADR
• Develop Phase II of “The Minds the Matter” in partnership with the Royal Ottawa Hospital.
• Develop Phase III if resources are secured for additional phase.• Deliver “Strengthening Resilience” mega-training for signature
programs to include FLO Indoctrination, Bereavement, Road to Mental Readiness, Children’s Mental Health, etc.
• Participate in the review of the Family Violence initiative.• Finalize analysis and propose options with highlighted recommended
course of action for CF Child Care Strategy.• Finalize analysis and propose options with highlighted recommended
course of action for CF Family Mental Health Strategy.
Strategic Focus – 2012
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Key Result Areas:
• Development of strategic thinking capability.
• Build and maintain exceptional partnerships.
• Foster vibrant and healthy organizational culture.
• Enhance adaptability and responsiveness.