Supporters and AdvocatesCreating an an Insurgency

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• Passive: “if somebody asks I will tell them I support your efforts.”

• Active: “I will open the gates of hell for you and announce your arrival.”

Two Types

• Who are you?

• What are you supposed to do?

• What do you want to do?

• What do you do well?

• What are your pain points?

The Asset Inventory

How can I get you to articulate my value using your words?

Anecdotes, Artifacts and the Art of Story-Telling

Using Data

Facilitator

Innovator

Story Teller

Integrator

VendorSuper-User Expert

A Good Facilitator + Users/Vendors/Experts + Multiple Prototypes = Solutions

Using Emotion

AssessImpact

SelectSolutions

Equip Units

InformCommunity

IdentifyRequirement

EstablishPartnersInform

Communities

Recruit Teams

Ideate & Prototype

Obtain Super-User

Feedback & Adjust

Solutions

Define the Problem

Deploy Solutions &

Assess Impact

ConstantFeedback

Using a Story